The airport hotel provided rest hours and good dinner.
As usual, Egyptair was late in departing, so I was late in arriving in Cairo for the connecting flight. It was a short one hour flight, but being 15 minutes late is not good.
ايجابيات: "Seat was weary at 52H. Although there were other empty and more comfortable seats, the crew didn't let me have one."
سلبيات: "Food could have been of fish kind variety and hot drinks weren't available. No hot drinks, neither coffee, nor tea."
ايجابيات: "Flight crew was very friendly and helpful."
سلبيات: "Boarding process quite chaotic."
ايجابيات: "Crew was very nice. Everything was lovely."
سلبيات: "It took a very long time to get my credit card processed for extra luggage. Then flight was delayed."
سلبيات: "Not losing my luggage"
ايجابيات: "Boarding was done well and plane was on time."
سلبيات: "The staff was not very friendly and very lax in prep for take-off and landing."
ايجابيات: "Airport facilities"
سلبيات: "No entertainment at all in the plane."
ايجابيات: "Arrived on time. Baggage arrived quickly."
سلبيات: "Plane was dirty and had flies, which were really annoying. Food was mediocre airline food."
ايجابيات: "The business class was nice and comfortable with a decent price"
سلبيات: "Flight attendant could smile more."
ايجابيات: "the crew was nice"
سلبيات: "the food and seats"
ايجابيات: "Lenient on the luggage allowance but human relations need to"
سلبيات: "Your company canceled the tickets from Kenya to cairo"
ايجابيات: "Short flight, very efficient. No extra fees for baggage."
سلبيات: "Cabin staff could have been a little more friendly."
ايجابيات: "Very good and helpful crew. I would have loved to see seafood on their Manu."
سلبيات: "communication while waiting for transfer to overnight accommodation/hotel need serious improvement."
سلبيات: "Transit to jeddah is a nightmare"
ايجابيات: "they were friendly and amazing"
سلبيات: "If flying on time its always late even more than one hour"
سلبيات: "3 hours delay !"
سلبيات: "Being on time could’ve been better"
ايجابيات: "Nice experience with EgyptAir. The desk people and crew were so friendly except for one flight attendant (a lady) in the plane."
سلبيات: "everything was ok."
سلبيات: "Actually I didn’t fly as I didn’t receive the confirmation email or the ticket and I had to call vayama who informed me that they don’t have any records for my booking although my credit card was authorized for the amount !! I had to do another booking fire test with the airlines due to limited time before departure!"
ايجابيات: "Once on board fine..."
سلبيات: "Having to pass three security checks, nothing rude, but over the top."
سلبيات: "Long waiting time"
ايجابيات: "They were on time Greeting was nice Food OK (breakfast)"
سلبيات: "The time it took from the car to the airplane took more than 1 hour and 30 min. Totally unorganized check points with no crowed control or whatever. I think if they want more tourist in the future they have to work on that!"
سلبيات: "when issues electronic boarding pass it was mentioned I have to leave from terminal 3 .. when went there they said it is wrong & changed to seasonal terminal which is 30 mnts drive by the terminals bus.. very frustrating experience"
ايجابيات: "The check in person was extremely nice and helpful. The flight attendant was very helpful and was far beyond our expectations."
سلبيات: "The movie selection didn't have many classic movies."
سلبيات: "Long time at jfk airport"
سلبيات: "Very good I'was very happy but the airplane was old special The one from Egypt to Djeddah."
ايجابيات: "The hotel and the food"
سلبيات: "The same problem I see with Egyptair company, Flight attendants need to learn some manners how to deal with guests, and most importantly LEARN ENGLISH. These are just waitresses brought straight from some Bus company or Train company."
ايجابيات: "Crew was very polite"
سلبيات: "Checkin was disorganised"
ايجابيات: "Food was okay and it's commendable that the airline offered hotel rooms for passengers with long layover."
سلبيات: "The plane should be at least clean. Sat close to the window twice and it was dirty with some weird stuff. The seat beat was also dirty."
ايجابيات: "Boarding was quick although about 10 min. late. We did arrive on time. I was surprised to get breakfast which wasn’t bad at all."
ايجابيات: "The pilot is very professional . The crew is well trained"
سلبيات: "Beijing airport delayed the flight 75 minutes !! Too much aitting in the plane"
سلبيات: "Everyone was courteous. And considerate. Like me!"
ايجابيات: "Good food selection, Good entertainment selection. Arrived on time."
سلبيات: "Lack of attention of flight attendants. Children running around without parental supervision and flight attendants ignoring this for 12 hours is irritating. Garbage all over the plane during the flight, mostly due to passengers. Having to x-ray your bags 5times, and stopped 8times to check my ticket before boarding."
سلبيات: "Close flight without care of me and they charge me extra fee to get a new booking"
ايجابيات: "Smooth landing Cleanliness Helpful announcements in Arabic,English, and French(Cairo to Paris non stop flight)"
سلبيات: "Delay in getting ear phones No near end of flight trash pick up"
سلبيات: "Some of the seats are situated so that you really can't see the movie. The screen closest was right above my head and the next one was too far to really see especially with the glare"
ايجابيات: "Excellent Helpful boarding & on flight crew. New aircraft"
سلبيات: "Very poor entertainment choices."
ايجابيات: "Flight was punctual"
ايجابيات: "For a short hour flight, i say it was just fine, not really enough time for a movie or anything so it makes sense not to have a TV with every seat, and it is no big deal. i slept the whole way and didnt even realize we took off or landed. could be more comfortable but again i was able to sleep the whole way without a problem"
سلبيات: "Babies crying in nearly every row. No ear plugs provided. Flight attendants not attentive at all. Attitudes for staff left and right. It was a horrible flight. Check in was a headache as well."
Absolutely chaotic boarding. staff is discourteous and bullying. Bad experience.
ايجابيات: "Nice cooperative crew & fairly comfortable seating"
سلبيات: "dont know"
ايجابيات: "The staff on board was very friendly, warm."
سلبيات: "The bathrooms could have been cleaner. Staff does not show up at all on the staff call button."
ايجابيات: "Crew was okay and seats were comfortable"
سلبيات: "Food and boarding"
ايجابيات: "Exceptional crew, as expected"
سلبيات: "Terrible customer service at the boarding gate. Plane was listed on time but we did not board until an hour after our scheduled departure time. We were not informed whether the flight was delayed or given an explanation for why we did not leave on time. There was no announcement and the gate team did not give any explanation to what was going on. Unexceptionable service. Very disappointed"
ايجابيات: "Flight was canceled without notice"
ايجابيات: "Very improved customer service from previous years."
سلبيات: "All was well"
ايجابيات: "Smooth trip"
سلبيات: "The electricity plug was not working so I couldn’t charge my mobile although it is a new plane and the hostess tried his best but no luck"
ايجابيات: "Crew, and timing of flight"
سلبيات: "Improving the food and beverage selections."
ايجابيات: "Everything was excellent ."
ايجابيات: "The seat was comfortable"
سلبيات: "The food"
سلبيات: "Earlier notice of the 1 hr delay, compensation of the delay, onboard entertainment,"
ايجابيات: "Crew is great"
سلبيات: "Transport through buses to planes sucks big time. They know it. Not sure it'll change anytime soon."
ايجابيات: "Coffee was excellent."
سلبيات: "My luggage could have been on my same flight. There were 3 notifications about the flight being delayed for no reason. A computer glitch delayed the flight from departing as the crew had to manually check the passenger manifest. We arrived late into Jeddah and almost missed our connecting flight."
سلبيات: "My flight was great"
سلبيات: "1- seats selections. 2- meals 3- arrival procedures."
سلبيات: "Baggage weight allowed total of 22kg is too low compared to other airlines."
ايجابيات: "Everything about the flight"
سلبيات: "Boarding, food, seat comfort"
ايجابيات: "I love the way it was mostly empty and I got to sleep more"
سلبيات: "Kind of like everything"
ايجابيات: "The staff and airline was very accommodating and lived up to its name. There were no issues or delays."
سلبيات: "Everything was fine only negative on this plane is no alcohol. If alcohol is a must, don't fly it."
ايجابيات: "The flight attendants were very helpful."
سلبيات: "Nothing wrong during this flight."
ايجابيات: "I do not recommend anyone to use it."
سلبيات: "Airlines Airport Employees are unprofessional, rude and untrained. Playing Quran on the Airplane!"
سلبيات: "To summarize. First the transit area is crowded and very small The transit airport is only for Saudi airlines , they have only one lounge which is not supporting any Visa card ( means if your Visa card allow you to enter for free lounge you will not find it case it will be in the main airport which they will not allow you to go their and if you want to enter the only lounge their means you must pay or to be alfursan member ) . Second when we enter the airplane and when we reach the runway the captain announced (We have technical problem and we will go back to the gate to fix it) . We stayed 2 hours plus in the airplane then they said we fix it and we will start our journey now . Third :When I reached cairo airport sound 3:30 am , i didn’t find my only bag :( Not only me , around 15-20 passengers had same issue . We went to the counter and they said it’s usually happens in Saudi airlines in the busy season , I was shocked , then he said wait for the next flight case they put some bags on it , I have no choice except waiting case it’s my only bag and everything is in it . But unfortunately after waiting in the airport till 7:30 am I got nothing , they took my number and they give me document that I have a missed bag and they will contact me within 48 hours to update me . I was planing to travel out of cairo but I couldn’t case they said i need to be in cairo if I want the bag to be delivered fast . So I waited till they call me again around 4-5 pm the delivery company told me that they have my bag , I was surprised that they remove the plastic packing ( which we keep it for safety ) and they said case it’s needed to be removed before entering in the X-ray , more over the delivery company ask me to meet them around the airport and I reached before them ( the funny thing , they reach to me through public transportation) what a careless!!!"
ايجابيات: "There was one crew member that talked to me for a little bit and was very helpful about planning my vacation and he was just a cool guy all around. And the food wasn’t bad!"
سلبيات: "The TVs on my first flight didn’t work, the headphones I got had one completely broken bud with no cover and the other didn’t work. And they put my luggage on the wrong plane so I have to wait an extra hour which caused me to miss my driver who was going to take me to my hotel! And to top it all off I was told to change clothes because they “weren’t appropriate”... it was just shorts and they went past my knees! I am a man and should be able to where shorts because they are comfy!"
ايجابيات: "Much better than the going ttrip"
سلبيات: "Food is bad and scanty"
ايجابيات: "Ease of booking and pricing"
سلبيات: "Why is it impossible for Saudi Air to give passsengers their kids strollers at the airplane gate like they do in all airports???!!! This is the second time this has happened to us in a week. I checked and double checked with the crew to make sure I get my child’s stroller by the plane so I don’t have to carry him on my back to baggage claim and of course they lied about returning my stroller to me to the plane after landing. Extremely disappointed and frustrated. Will avoid traveling through Saudi for as long as possible."
ايجابيات: "Super humid and extremely hot add to that some damages in the plan itself and leaking airplan bathroom Out of the company and crew hand that was turbulence and rough flight"
سلبيات: "Super humid and extremely hot add to that some damages in the plan itself and leaking airplan bathroom Out of the company and crew hand that was turbulence and rough flight"
ايجابيات: "The customs at the end were exceptional. We have never made it thru so fast. Things have been improving at the South Terminal of Jeddah airport."
سلبيات: "No alcohol is served:("
ايجابيات: "Seat was broken and food was not good"
سلبيات: "Food and sear"
ايجابيات: "Check in and boarding"
سلبيات: "The landing was awful very big shock and impact that hurts in the head and neck."
ايجابيات: "I want to thank everyone for the great service and for the support I got with my back pain situation, everyone was very helpful and they did very good job"
سلبيات: "I liked everything, was very good experience , I was surprised how everyone took good care of me and my needs, they made my long trip less painful"
ايجابيات: "Nothing as usual."
سلبيات: "Flight was 40 minutes late at departure airport. Missed up all the luggage in destination airport. Waiting long time for bus shuttle to come at the airplane."
ايجابيات: "The TV was not working, I had to change my seat to get to one worked, they worked with me fine, but even the second option was not perfectly good"
سلبيات: "Food was ok, I think you guys can do better, it was not enough"
ايجابيات: "Service food and punctuality"
ايجابيات: "Excellent flight and service. Best value for business class"
ايجابيات: "The flight boarded early and the process was very orderly. The plane was spacious, new, and had good in flight entertainment."
سلبيات: "The terminal in Jeddah was the worst. There weren’t sufficient bathrooms for the number of flights/people passing through and the bathrooms were soaking wet. In addition, it rained and there were leaks in the roof all throughout the terminal. The water was literally pouring in non-stop. I advise anyone to avoid long layovers (or any layover) in Jeddah. The only positive aspect is there are a couple of good (small) coffee shapes and reclaimed chairs that are good for sleeping."
سلبيات: "Need more variety of types of music"
ايجابيات: "The seats were comfortable as they were in Boeing 787 Dreamliner."
سلبيات: "The flight was 1 hour late and they let us queue for a long time just waiting and no reasons were given. The crew did not treat us well and they speak as if they don't want to do anything and in a rude way. For a domestic flight, the food was just a cheese sandwich. Also the pilot have no experience in flying with the plane as the plane vibrates strongly even while mid-air and at constant speed and altitude. The entertainment screen was always lagging and ads are everywhere."
سلبيات: "Entertainment system did not work in my seat. Food quality was bad"
ايجابيات: "Flight on time . Food was great Movies were nice"
ايجابيات: "maybe the prayer area"
سلبيات: "no variety of the food. noisy cabinet. I feel not safe."
ايجابيات: "They are very strict over the luggage weights which make feel very bad from the beginning of the trip"
سلبيات: "The way they treat passengers"
سلبيات: "Food could have been better but otherwise the flight was amazing"
ايجابيات: "Clean and ok. High quality seats, sheets and entertainment systems. Food is ok too."
سلبيات: "Boarding: should give priority to those with constraints ( kids, laggage, ...etc) we had a baby with us, and couldn't get appropriate seat close to the crib hook."
سلبيات: "baggage was lost and airlines doesn't have efficient way of locating luggage. Guest relations wouldn't even call airport to check to see if any untagged or other luggages were found, they instead told me to call myself. Continuously told me that I need to be patient and fill out baggage claim form in 5 days. They were very unprofessional and kept hanging up the phone up on me."
ايجابيات: "keep up the good work."
I like the price of the ticket. I do not like the waiting, waiting, waiting to drop off luggage. I do not like the waiting, waiting, waiting to board. I liked that the flight was on time.
Delayed more than an hour.
Staff aggressive The gate was too far
Very poor Customer service…the girl at the check in desk was horrible. her service was not even close to world standard but I think Flynass can improve and learn to treat their customers better
New airplanes - timely departure! No entertainment, this needs improvement!
The flight delayed. No screen, no charge for mobile devices. The portion of food is very small. The food is not delicious and no sweet just 3 pieces of fruit mostly apple. If you want coffee or tea you have to buy even you buy ticket at higher price than airlines that offer drinks, snacks and meals for free.
سلبيات: "The flight is delayed for two hours"
ايجابيات: "i need to change the date but cannot find anyone help, including either call center or flynas staff in airport"
سلبيات: "just give me a simple way to change my flight"
سلبيات: "Schedule. Crew"
ايجابيات: "The Crew members especially Magid"
سلبيات: "People are sitting in our seats!!! This issue is on every single flight I have with FlyNas"
سلبيات: "Always late, an they blame it on the previous flight, as if it is operated by different company"
سلبيات: "Being on time. Always their standard excuse to be late is due to delay from previous flight; as if each flight run by different company."
ايجابيات: "Bad experience with flynas"
سلبيات: "Saudia airplanes much better. This is the last time with flynas."
سلبيات: "Flight again delayed , over 2 hours Complete lack of communication from the crew Once landed waited ages for the buses, once in the buses also waited ages on the Tarmack A complete disaster from start to finish And again no one to talk to no compensation Will not use these! airline ever again !"
ايجابيات: "Flight got delayed for an hour and they changed the craft to another airline which was super uncomfortable small and narrow seats and aircraft smells bad"
سلبيات: "delay flight and rent another craft lion air !!"
ايجابيات: "So good everything was okay"
ايجابيات: "We arrived before time"
سلبيات: "The crew were very cold, not even smiling and didn’t have welcoming spirit"
سلبيات: "Was so hot and delay as usual with flynas!"
ايجابيات: "Fast flight reached before time"
سلبيات: "The boarding time"
سلبيات: "موظف الكاونتر في الاستقبال لم يحسن اختيار المقاعد للعائلة"
ايجابيات: "The boarding was easy and the personnel was so nice, the flight took up early and reached before time"
سلبيات: "The entertainment in the flight"
سلبيات: "not delaying 2 hours"
ايجابيات: "The flight arrived 30 min earlier than the scheduled time."
سلبيات: "The coffee wasn't hot enough.. No hanger available on the flight to hang clothes.. Luggage took too long to arrive to terminal."
ايجابيات: "The crew was very rude. They were not helpful at any stage."
سلبيات: "Crew members should be trained properly about how to be nice in dealing with passengers."
ايجابيات: "Business class seats are very comfy & dinner on airplane was delicious."
سلبيات: "They are still using busses for boarding in both Taif and in Dammam airports."
ايجابيات: "Departure was on time. Riyadh airport had good facilities."
سلبيات: "During boarding, the line was held up moving passengers around. At Jeddah airport, stairs are hard for children and elderly."
سلبيات: "Late departure and messy airport at jeddah"
ايجابيات: "Not anything really"
سلبيات: "No knee room, pointy metal seat backs. Hard seats they charge for a can of soda..."
ايجابيات: "As mentioned above"
سلبيات: "There was no pillow on the flight and the hostess was rude"
ايجابيات: "Onboarding took long time though i had reached airport at 8 pm. They didnt give me boarding pass for my second connection flight. Asked me to get it at abudhabi airport."
سلبيات: "Ethihad Needs to train their employees."
ايجابيات: "Howcome i was denied travelling when i had a booked and confirmed ticket? I am asked to travel after 11 hours. For me time is equal to money. Ethihad people in abu dhabi airport terminal 3 people treated me very badly and rudely."
سلبيات: "Please speak to airline and give me a compensation for the huge loss i had due to this ignorance from ethihad and the organizers like you.I will share my experience with my friends and all social media groups and will do everything possible to spread this bad way of managing tickets and customers."
ايجابيات: "Timing and convenient. No stops Professional crew"
سلبيات: "I like Timing and convenient. No stops Or connection. I don’t like the jet its self, very old. I don’t like the the way they charge for EVERYTHING (seating, luggage, food...etc) They need to provide entertainment facilities"
ايجابيات: "Flight late about 30mihutes no explanation"
ايجابيات: "Punctuality, Cleanes, good service, great attendees"
ايجابيات: "Wide seats in the business, very cooperative attendances, departure and arrival on time, clean cabin and professional captain and crew."
ايجابيات: "Very punctual"
سلبيات: "Everything was fine, I didn’t order any food so can’t join dge"
سلبيات: "In business class Although only 3 out of 9 seats had passengers, there is no room for my bag, the cabin craw asked me to put my bag in economy class. When I refused she then took her bag out of the place above my seat. That was very bad as this location is paid for part of the ticket & I shouldn’t be asked to use economy class storing place."
سلبيات: "Flight was delayed by 6hrs"
ايجابيات: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak."
سلبيات: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak. My number is 00966504468614 and I need quick response until I start for escalation."
ايجابيات: "Hi they said they didn't even saw my ticket inside they r system I'm very disappointed with buy the ticket that happened for me last year and this years too"
سلبيات: "No entertainment Untrained crew Lousy chair"
سلبيات: "There is no way of knowing which fly Nas flight I was supposed to board. Etihad is not very good at informing the customers about partner airline check in process. I was running around the airport like a mad man trying to figure out my flight number and check in station. The airline lost my luggage and the claim process is vague. I was told I will be contacted with my claims number at the airport. Thus far I haven't heard anything from the airline. The number given goes straight to voice mail."
ايجابيات: "Boarding at the airport was really poor. The flight was delayed for almost an hour."