سلبيات: "Flight was 90 minutes late."
ايجابيات: "Crew was great. Peppy and kind."
سلبيات: "ORD ZRH seats extremely crowded. Wished for comfy Star Alliance seats for that flight which we did enjoy from ZRH BUD"
ايجابيات: "Crew was top"
سلبيات: "45 min delay , shame ..... always the same problem with Frankfurt airport..."
ايجابيات: "Crew as usual very kind"
سلبيات: "They put me on stand by because flight was overbooked"
سلبيات: "Could've been on time"
ايجابيات: "The app from Swiss air kept me informed and provided Soto checkin and boarding pass. Food was good, crew were friendly and helpful."
ايجابيات: "Crew was very nice and helpful."
ايجابيات: "Crew was kind and gracious."
سلبيات: "Hand carry was checked 3 different times. Goes to show that Swiss staff doesn’t trust its colleagues to determine if the bag passes muster."
سلبيات: "Boarding time needs to be longer. Also, too little time between connecting flights."
سلبيات: "Palermo never ready for plane arrival"
ايجابيات: "Good crew."
سلبيات: "The flight itself was pleasant. But a 3 hour delay, because of technical issues on the incoming flight from Geneva? Why didn’t they send another aircraft?"
ايجابيات: "The staff was wonderful - super friendly and kind. Food was shockingly great. Very impressed."
سلبيات: "Delayed, bad entertainment system, lost our luggage"
ايجابيات: "787 is an excellent plane and I could sleep a little"
سلبيات: "I was boarding at gate C4. Doesn't anyone get it ! Using the word "bomb" in airports is a big no-no however C4 is OK? Even a little old lady knows what C4 stands for."
ايجابيات: "Excellent crew and service"
ايجابيات: "Good product"
سلبيات: "Seat had some problems, but the crew fixed it for me"
ايجابيات: "food was great in economy"
سلبيات: "the 7 hour transit time"
ايجابيات: "Service was great and the flight very smooth. Great flight!"
ايجابيات: "The length of the flight"
سلبيات: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
ايجابيات: "Everthing was great!!"
سلبيات: "Boarding is a mess There is no order at all That delays the flight"
ايجابيات: "On board service"
سلبيات: "the teminal 4 sevice at JFK: the huge line before the security looked like a complete misorder and for no reason lingest lined I ever saw in airports instead of spliting the crowd in shorted lines to every security crew without maku=ing people to pass long lines with the hand luggage and children, it was really and absolutelu=y far from any comfort."
ايجابيات: "Amount of times drinks, water, was served."
سلبيات: "The person in front of me reclined seat the whole trip. Very, very uncomfortable for me."
ايجابيات: "Crew was attentive and courteous. Everything from check in to landing was simple and streamlined."
ايجابيات: "Smooth flight"
سلبيات: "I ordered a kosher meal and did not get it. The seats are very uncofmfortable. When the one in front puts their seat back it goes almost in to the face of the one behind."
ايجابيات: "Crew was attentive and friendly"
سلبيات: "Very disorganized boarding."
ايجابيات: "Too hot. Even after several requests nobody lowered the temperature. Very cold manners except for one attendant who was friendly"
سلبيات: "Service, Temperature, Attitude"
ايجابيات: "Service was great, friendly and courteous crew, smooth take off and touch down, meal was the best I've had traveling. Very long tiring flight, good hospitality is always appreciated."
سلبيات: "There was a short delay on take off but we arrived on time. The only problem that I encountered half way into a long tiring flight, I lost the volume on the entertainment system. The stewardess tried to reset it but it didn't work. I was asked to change seats but it was too much of a hassle. Was a bit disappointed. Not there fault."
ايجابيات: "Nice sandwich and chocolate."
سلبيات: "No priority boarding with my baby,had to complain that a lot of other passengers were going by us(while I was waiting with my baby asleep in her stroller and me being pregnant) so that the crew would let us go through to get in"
ايجابيات: "Crew was very nice, blankets very nice."
سلبيات: "Seats are very uncomfortable, and arm rests between the seats don't go up all the way. Boarding was not well organized, not done by rows from the back to the front so a bit chaotic. As with all airlines in economy these days, the food was very mediocre, and the overall comfort of the flight was pretty poor."
ايجابيات: "Not anything to rave about. The in-flight entertainment was bland - fortunately the flight was only 2 hours. There were various TV screens that could be seen, but no way to listen. In this case it wasn't a loss because I noticed that they were showing cartoons, even though there were no children on board. The snack was a simple sandwich, a little smaller than the size of a hotdog bun. Supposedly it was an artesian Swiss sandwich, but I think they could have done better. Overall, I'm happy with Swiss Air, and would definitely fly with them again."
سلبيات: "entertainment machine in my seat did not worked"
سلبيات: "The bar between the seats is not going up all the way"
ايجابيات: "Very comfortable seats for coach, good service."
ايجابيات: "Helpful staff"
سلبيات: "I was uncomfortable with the space"
ايجابيات: "The friendly and attentive crew helped me from boarding to disembarking. Swiss' service in general is outstanding. I highly recommend them for flights to Europe."
سلبيات: "Cons: They never reduced their fares & surcharges after fuel prices came down this spring; and to add insult to injury, they started charging a $ 29.- seat reservation fee. Loyal customers should not have to pay extra fees! Peter (86)"
ايجابيات: "Service. The food was good. Entertainment was good."
سلبيات: "As a person of color I didn't feel that I received the same warm welcome from some of the attendants. For example the expression on their faces were blank when I said hello. I picked up my food tray and gave it to the attendants very politely. She just took it out of my hand. When the passenger next to me did the same she said thank you very politely. He was Caucasian. Some were very friendly and polite."
سلبيات: "Delayed 4 hours at airport with no explanation why and little compensation for the experience."
ايجابيات: "We had delays boarding and no one was there to explain why."
ايجابيات: "The crew was lovely."
سلبيات: "The seats were very cramped."
سلبيات: "Headsets did not work"
سلبيات: "meal choice run out very soon and I could not get what I wanted to get"
ايجابيات: "I request tow time for Hindu vegi 1st when I booked and 2nd one day befor my departure with costumer service and they confirm because last tme i flue in outher airline and i had same problem and i hard good things about Swiss air but I was very unhappy and dicipoint in my flight they told me they didn't have eany information for my special .request For my bussness i fly two times a year to India next time lam not suor I will fly with Swiss air"
ايجابيات: "Good was OK and crew were super attentive"
سلبيات: "On my return ticket from Vancia to SFO staff at the counter forced me to check in my carry on because it was 1 inch wider than the super narrow box and 11 kg instead of 8 kg which is allowed. However in the inbound trip SFO Valencia l was able to carry the very same carry one with the same weight on the plane. First, it's not acceptable to limit carryon to 8 kilograms for trips including transatlantic segments. I fly a lot with Delta / air France and they have higher limit as it should be. And second, criteria should be applied consostently across Swiss. Why is it no problem from SFO to Velalencia, but it is a problem from Valencia to SFO? Also, online check-in is horrendous and unacceptable in this day and age. SUPER slow and cracked a couple of times on my mobile device"
ايجابيات: "The straff is very nice. this made the flight a positive for me"
سلبيات: "i work with tech stuff and i couldnt find the switch for english on the entertainment system, or how to turn it off so the glow would bother me."
سلبيات: "Boarding was slightly confusing. Calling groups to board was not so organized"
ايجابيات: "Plenty of films."
سلبيات: "Cabin was too hot."
ايجابيات: "Not as my expected"
سلبيات: "Check in team at airport very tuff and I have 9 kg only they let me pay full SR 450 which too high and generally all airlines they don’t ask u to pay like such weight as business class passenger. Quality of food, aircraft very old and seats not comfortable"
ايجابيات: "They give me windows seat. Problem give Aaisle seat to handicap. Old man can’t move nowhere’s ever time I like go bathroom waited someone help him crews members are rude I requested it’s hard. Nobody care my priority 30 min waiting then I use restroom. Disappointed Los Angeles to Istanbul uncomfortable journey"
ايجابيات: "They put me on a partner airline after causing my missed connection, so I witnessed nothing good about Turkish Airlines flight at this time."
سلبيات: "After a long saga with no help in making my connecting flight on the same Turkish Airlines, they gave me the boarding pass and told me my luggage was fine to carry on board for the partner airline they put me on. At the gate, that partner airline's reps (or Istanbul airport employees -- not sure) yelled at me that I had too much to carry on board and forced me to hastily check a bag with personal items I did not plan on checking. Needless to say, that also delayed my reaching the final destination even further because I had to wait for the luggage and it was already 1:00 in the morning in an unfamiliar and rough foreign city."
ايجابيات: "In flight entertainment and snack even for a short 1 hr flight"
سلبيات: "Chaotic boarding process - seating assignments changed for lots of people last minute with no explanation"
ايجابيات: "Only the stewardesses very helpful and professional"
سلبيات: "The seats"
ايجابيات: "Courteous service, onetime arrival,"
سلبيات: "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."
ايجابيات: "Excellent service, great to see people smiling and happy to be there."
سلبيات: "Their WiFi is terrible."
سلبيات: "Chair are not working well"
ايجابيات: "Screan for every passenger to play"
ايجابيات: "The food is ok as is the entertainment on board."
سلبيات: "The crew could be nicer and more responsive"
ايجابيات: "1. I had one empty seat next to me. 2. Australian Open (tennis) was live on my tv screen!"
سلبيات: "Although the crew was quite nice, one crew member was kind so-so."
ايجابيات: "Overall the experience was good. Cabin crew helpful."
سلبيات: "while going to US from Mumbai -Wheelchair service at Istanbul was found unsatisfactory. The attendanct was unfriendly adamant and rude. overall the wheel chair persons were neglected by the airlines (even at Boston ) but the cabin crew took care of all wheel chair persons."
سلبيات: "seats were definitely narrow"
ايجابيات: "I was delivered from point A to point B"
سلبيات: "Airplane was changed, seats was changed. Crew was helpful but ground staff wasn’t very much like to help"
ايجابيات: "I truly enjoy my first experience flying on Turkish Airlines! Service was great, flight was smooth, food was great! I liked The whole experience! I'll definitely recommend Turkish Airlines To my friends!"
سلبيات: "Service was terrible, crew was rude. Flight was delayed 2 hours leaving Tel Aviv and my luggage was not here when we arrived. They let us wait two hours for luggage before telling us it wasn't going to make it in. Frustrated and disappointed! Ground security in Turkey was rude and took my sons skate board which we had flown to Israel with and back to turkey, then they told us it couldn't come with us to miami although we flew Turkish both directions with no problem. In the end gate staff went and rescued his skate board from security as he got to the flight crying his little eyes out. Communication was terrible and staff was rude!"
ايجابيات: "Everything was good"
ايجابيات: "Everyone in the crew was friendly and helpful. The flight was long, but seemed shorter because the crew was attentive."
سلبيات: "My flight was delayed."
ايجابيات: "Seats were very comfortable with a foot rest, stuff went out of their way to help. I fell asleep and miss the dinner, when I woke up I was hungry and they went out of their way and fed me. Compare to most of us airline plus British Airlines that even sells the earphones and pillows, THY had everything free. It is a first class treatment for economy."
ايجابيات: "food was good."
سلبيات: "When I got Istanbul Ataturk Airport, they left me in baggage area with my wheel chair. I had to carry my two luggage through the exit door."
سلبيات: "I made it to the flight gate 15 minutes before the plane took off. The crew could not re-open the doors to let me in. I was late; this is understandable. However, after that, this was the worst customer service experience I have ever had. WHY WERE THE REST OF MY FLIGHTS CANCELLED? I paid for those, and I should have been allowed to be on those flights. WORST FLIGHT EXPERIENCE OF MY LIFE."
ايجابيات: "Food and staff were excellent."
سلبيات: "Boarding area was crowded and confusing and no toilets, without having to exit security and return. Business class was in same lane as children and strollers, which was confusing."
ايجابيات: "Entertainment and boarding was excellent."
ايجابيات: "I like the food and the crew and the entertainment"
سلبيات: "i didnt like the plane touchdown the ground and take off again that was so scary."
ايجابيات: "comfortable. enjoyed the staff. enjoyed the movies music and travel information on the personal screen."
ايجابيات: "The service was good, inflight amenities were nice."
ايجابيات: "The entertainment options, food, toiletry bag"
سلبيات: "Stuardess service is very poor. For a 13 hour flight I would expect to have more than 2 beverage visits. Also, I ended up taking my requests to a first class stuardress since the ladies in coach didn't respond to me. I was also appalled to have my connecting flight delayed for over 24 hours without proper notification."
ايجابيات: "I liked the aircraft and how clean it was. Service was excelllent as eelll as the crew"
سلبيات: "Nothing. Just wish the flight wasn't 13 hours"
ايجابيات: "The food was good, the crew was very professional and friendly."
سلبيات: "The seats are too crammed and there's barely any room in the economy class."
ايجابيات: "Had a wonderful experience in Istanbul for my layover. Turkish airlines took care of accommodations and the hotel was high above my expectations. If you have a layover longer than 10 hours in Istanbul and are flying Turkish airlines, they will take care of your accommodations and wil treat you wonderfully."
سلبيات: "The seats and space were TINY for an eleven hour flight, and I am a small girl. Nearly impossible to get comfortable. The exceptional service was my reasoning for the good rating. I would fly again but will probably pay for an upgraded seat"
ايجابيات: "The food was good for an airline. Crew was nice."
سلبيات: "It was a long flight in coach."
ايجابيات: "Turkish airlines crew & service are excellent especially if you compare it to those of many other airlines."
سلبيات: "Courtesy of the crew & good old fashion meal service. Also the entertainment on board."
ايجابيات: "Entertainment (movies) always helpful to pass the time."
سلبيات: "Hot in the plane during and after boarding - no cool air. I have come to expect more from Turkish Airlines, and I hope they make sure they improve this aspect."
سلبيات: "I missing my bag 10 days and no any details"
ايجابيات: "Doesn't matter where you're flying. If Turkish Airlines can get you there, even if it means overshooting your destination and backtracking, do it."
ايجابيات: "The crew was extremely polite and pleasant. We felt welcomed and taken care off."
سلبيات: "It was an old plane and it was not possible to see the tv monitors."
ايجابيات: "Overall flight was incredible. Fantastic service!"
ايجابيات: "Every thing was perfect and the service too"
سلبيات: "The only problem is I didn't one of my luggage on time after 3 days I was upset and made"
ايجابيات: "Everything was perfect"
ايجابيات: "Loved the food. The crew members were extremely dedicated to making your flight go smoothly. They were very good."
سلبيات: "Bumpy on the way back."
ايجابيات: "I really enjoyed how comfortable they made everyone feel - no matter if the patron was flying first class or economy."
سلبيات: "Long flights are usually daunting but I feel that Turkish Airlines made enjoyable. There wasn't anything I didn't like."
ايجابيات: "Food was excellent,lemonade was great"
ايجابيات: "Crew was fine; food fine."
سلبيات: "These were probably the most uncomfortable seats I've ever flown in. I'm only 6 ft 1 inch, so I'm not unusual. I could not sit with my knees facing front; I had to splay them out. The tray table would not come all the way down flat before it hit my knees. If there were a lower rating than poor, the seats would have won it; Movies were among the worst ever. where do you get them?"
ايجابيات: "Train ur staff to be courteous, improve their deamenour, improve the quality of food. Your r turkish, the best cuisine in the world but the food quality on airline was the worst. On one leg of my flight they turned off the AC; Seriously!!"
سلبيات: "Rude staff, bad food, bad boarding process,"
سلبيات: "Stop feeding us bread"
سلبيات: "Business class are not comfortable"
ايجابيات: "Loved the available movie collection, as well as the food and the experience overall."
سلبيات: "The plane was old and so small, it wasn’t comfortable at all"
ايجابيات: "It was a smooth flight and the crew were nice."
سلبيات: "Food could have been better. Plus a glass of wine/beer either sold or complementary wouldn’t hurt"
ايجابيات: "Being direct flight"
سلبيات: "Food, seats"
سلبيات: "Seat comfort"
ايجابيات: "I liked the new airplane. Compared to my jfk-cai flight the plane was spotless and everything worked. I didn’t feel like I was on a flying greyhound bus. The crew kept the bathrooms cleaner which was great."
سلبيات: "I was very disappointed that I couldn’t bring water through the gate security in Cairo to jfk. There was nowhere to purchase water after the gate so I felt dehydrated and inconvenienced by having to ask for water so many times."
ايجابيات: "On time and comfortable"
سلبيات: "Too many check points, very lousy checking in area in the airport and no one to organize people checking in cause long wait line"
ايجابيات: "The plane was new. The bathroom on board was the best one I have seen on a plane. The seats were roomy and the entire team was kind."
ايجابيات: "Good crew. New plane."
سلبيات: "Leg space was tiny. Uncomfortable seat."
سلبيات: "Very bad experience. Delay and lost a bag"
سلبيات: "OUr departing flight was delayed almost 1 1/2 hours, resulting in a missed connection in Cairo -- this is not uncommon. The connecting flight waited 6 minutes, then left us. Arranging an alternative (through Rome & onward by late evening) was done , but no one was at the transfer desk for an hour."
ايجابيات: "The overall experience was good"
سلبيات: "The lounges in egypt airport could be better"
ايجابيات: "Crew were nice"
سلبيات: "Food can be better"
ايجابيات: "In flight entertainment and lunch served. Special accommodations made for our child."
سلبيات: "Nothing...a wonderful experience!"
سلبيات: "Nice crew. Company should be rated better...!!!"
سلبيات: "Boarding proceed to improve"
ايجابيات: "All about this trip was excellent"
سلبيات: "If flying on time its always late even more than one hour"
سلبيات: "Aberu had a bag of less than 20kgs and they dont let her send it from addis ababa. Plus the small bad sent was not received. Very bad"
ايجابيات: "Better seat, food, in-flight entertainment, lights not on as long so people can sleep"
ايجابيات: "We had front seats which made the journey comfortable"
ايجابيات: "We lost our bags but they find it after 9 hours Very bad experience"
سلبيات: "Economy the same like business And they need to be more carful with the bags becouse we lost our bags for more then 9 hours"
سلبيات: "4 bags, agent charged me $100 for 12 # excess wt will no not allow me to repack to the lighter “other 3 bags 18 pounds light, total. I think a refund is in order."
ايجابيات: "Didn't like anything"
سلبيات: "Old aircraft, rude crew, terrible food and by far the worst in-flight entertainment"
ايجابيات: "Always on- time. Always friendly and approachable staff, very clean seating. EGYPTAIR IS MY FAVORITE AIRLINE!"
سلبيات: "There is nothing to not like."
سلبيات: "I didn’t like that the food and the service and the chairs the floor is not clean actually that was bad flying flying"
ايجابيات: "Direct flight, nice crew and professional pilot, didn’t feel the plane touching the ground while landing"
سلبيات: "Definitely not cheap flight ;) Food is no good , bathrooms were not clean and flight crew refused to clean it !!!"
ايجابيات: "No problems getting here, we’ll organised and friendly staff"
سلبيات: "This flight was an hour behind schedule and I appreciate it when flights are on time."
ايجابيات: "Nice trip good food"
ايجابيات: "Overnight accommodations and females seated together."
سلبيات: "Booked too late to get vegan meals."
سلبيات: "For this trip, there were no individual screens. All customers had to watch the same movies for a 5 hour trip."
ايجابيات: "Appreciate the breakfast that was served."
سلبيات: "Boarding process can be improved."
ايجابيات: "Crew whas nice"
سلبيات: "Close flight without care of me and they charge me extra fee to get a new booking"
سلبيات: "Lots of security checks with no solid standards"
سلبيات: "The pilot was excellent in take off and landing. He got us through some turbulence in a smooth excellent way"
سلبيات: "Some of the seats are situated so that you really can't see the movie. The screen closest was right above my head and the next one was too far to really see especially with the glare"
ايجابيات: "The sound and picture resolution of the tv is very poor"
ايجابيات: "The boarding time was exact , the flight was relaxing, staff was professional It was really a five stars."
ايجابيات: "I liked everything about the experience on the actual flight from Cairo to New York. Staff was great, food was great (two meals), drink options were great from juices, sodas, water, tea, coffee all great. the entertainment was awesome with so many movie/tv show options. and you can always get up and ask for a beverage if you were still thirsty, and plenty of toilets on the plane so rarely a line greater than 1 person."
سلبيات: "They seemed to run out of chicken as the dinner meal, when they got to my the flight to Cairo from NY they also ran out of chicken, the person next to me got the last one, the same thing happened to me on the way to NY, the person next to me got the last chicken, i was kind of upset but the other option of beef was still good."
سلبيات: "There were announcements about the flight being delayed which were difficult to understand. On announcnent of the boarding procedure, families with children were not given priority and all passengers were called on together raher than by rows (BACK TO FRONT) so boarding could take place without delays!"
ايجابيات: "They have some interesting old films like Charlie Chaplin in their silver screen entertainment choices. Accommodating flight attendants."
سلبيات: "There did not seem to be any air vents to adjust for cooling down when I felt hot."
سلبيات: "Excellent customer service"
ايجابيات: "Nothing really."
ايجابيات: "Very limited (basically 2 times) food were provided over 16:40 hrs flying time. Kids were hungry. No tea/coffee were provided. After distributing warm clothes, we got food almost one hour later."
سلبيات: "They should add one more meal and drinks more frequently."
ايجابيات: "The crew were extremely helpful and they did there best to keep us comfortable"
سلبيات: "The boarding process is a mess"
ايجابيات: "Smooth trip"
سلبيات: "All is well"
ايجابيات: "Onboard services improved dramatically since last for same route ✅"
سلبيات: "Departure on time"
ايجابيات: "Space, crew"
سلبيات: "Chaotic boarding"
ايجابيات: "I don’t like the delay"
ايجابيات: "Nothing. Everyone was tough. Not smiling. Not helpful. Too many scans and check points"
ايجابيات: "Aicraft was decent"
سلبيات: "They downt know what customer service is all about!"
ايجابيات: "Take off was on time. Food was good. Crew was professional."
ايجابيات: "Seating and entertainment"
سلبيات: "Male and departurr"
سلبيات: "Delayed flight from Jeddah as usual."
سلبيات: "Flight was scheduled to depart at 2200 actually took off 2310"
سلبيات: "I purchased a window seat in the exit aisle from the airline when booking. The airline seated me in a regular aisle seat without legroom."
ايجابيات: "Comfortable, nice staff clean"
سلبيات: "Chairs are close to each other"
ايجابيات: "Seats were comfortable and enough space"
سلبيات: "Nothing major Only there was a breakfast meal"
سلبيات: "I booked a returned flight from JFK to JED and back for my younger sister, she arrived on the same flight I booked but when returning flight from JED to JFK her ticket was suspended. The person on the counter said it was suspended due to she never boarded on the plane from JFK to JED. Never again booking on the website."
ايجابيات: "The crew dosnt know how to deal with passengers Need more trining"
سلبيات: "Delay after delay. Broken entertainment system"
ايجابيات: "This flight did not have a prayer room which made it much more quiet and comfortable."
سلبيات: "More beverage options"
سلبيات: "Had requested vegetarian meals for me daughter and she did not receive one on any of our flights."
ايجابيات: "Newer Planes - comfortable seats"
سلبيات: "No understanding of nuts and associated nut allergies - especially life threatening ones. 1. Pistachios left in seat pockets (my daughter has life threatening allergies from pistachio) - we explained to the stewardesses and the pilot came to - his answer was "SO WHAT" 2. Brownies served as dessert have traces of peanuts (my son has life threatening peanut allergies) 3. Dates served with nuts"
ايجابيات: "The seats are comfortable and the entertainment system is excellent. The flight staff where also very nice."
سلبيات: "I would have liked there to be snacks offered to passengers in between meals."
سلبيات: "The terminal in Jeddah was the worst. There weren’t sufficient bathrooms for the number of flights/people passing through and the bathrooms were soaking wet. In addition, it rained and there were leaks in the roof all throughout the terminal. The water was literally pouring in non-stop. I advise anyone to avoid long layovers (or any layover) in Jeddah. The only positive aspect is there are a couple of good (small) coffee shapes and reclaimed chairs that are good for sleeping."
ايجابيات: "It was much better than the Washington flight"
ايجابيات: "Stay longer than schedule lot of crowds not clean"
ايجابيات: "Really nice crew."
سلبيات: "Baby! It was tight. Very little wiggle room and the seats were super uncomfortable. Thank my lucky stars I only had to endure the flight for 2 hours or I don't think I would've made it."
ايجابيات: "-Same as above-"
سلبيات: "The transit time is rather long to Europe."
سلبيات: "Flight is delayed too much!!!"
ايجابيات: "I was relieved that there was a bit of onboard entertainment after my first flight and abysmal layover in Jeddah."
سلبيات: "Overcrowded plane and filthy toilets."
ايجابيات: "comfortable chair"
سلبيات: "staff , food and baggage service"
سلبيات: "Personnel in jeddah airport left their places ,,leaving thousands of passengers without service. ..no one to complain to,,, irresponsible behaviour, ,,never using your airlines again"
ايجابيات: "No thing"
سلبيات: "Old plane .. bad service.. no entertainment.. ):"
ايجابيات: "I like the way they treat their customers in every way possible. Very clean seats, inside the plane and every where in plane."
ايجابيات: "Almost everything"
سلبيات: "Entertainment wasn't up to date."
سلبيات: "We were delayed on the runway for an hour with no updates. Inside the plane, it was extremely warm, and the crew did not come around with water until after the plane had taken off."
ايجابيات: "The seats"
سلبيات: "The food was ok. I was expecting a bit more freshness"
ايجابيات: "The internal design of the plane is nice and food was great."
سلبيات: "There was careless from the crew to come and notice the assistant light turned on, which it was hard to call them. Also, the crew didn't give an important attention to put seat belt like any other airlines. They just mentioned it without any real checking. Also, the flight take off on time, more than 15 minutes late. Besides, the take off wasn't very good at all."
punctuality of flight there was 1 hour delay
ايجابيات: "On time"
سلبيات: "We got sanatizer when boarding which was so small like a stamp, useless"
سلبيات: "Uncomfortable seats"
ايجابيات: "Friendly crew"
سلبيات: "Gate announcement was only a few minutes before cut off!!"
ايجابيات: "Nothing. Horrible experience overall, but what you pay is what you get."
سلبيات: "Pretty much everything..."
ايجابيات: "It's the cheapest you can get"
سلبيات: "They split me and my wife on porpuse to force me to buy the option to choose my seating. The leg space is tiny and the chairs won't recline so it's super uncomfortable. Flight times are shitty. Te leave early in the morning so you can barely get some sleep at night. Nor on the plane. They don't any serve food or even water and let you dry up. You can buy overpriced food and beverage onboard. My purchase from the duty free was stolen and they didn't help me handle the problem. Awful experience."
ايجابيات: "crew and boarding was nice"
سلبيات: "don't stop the airplane 5 miles from the terminal in a pouring rain making everyone have to walk to the gate and getting soaked."
ايجابيات: "Flight left on time and arrived 15 mins ahead of schedule, staff was polite"
ايجابيات: "The crew was so helpful and nice"
سلبيات: "I was happy with everything"
ايجابيات: "Courteous crew, polite and knowledge. Just wish they wouldn't talk so fast over the tannoy! :-)"
سلبيات: "To find a way to enforce people to only put their baggage in the compartments above their own seats. If i choose a front-row seat, I find that other passengers have filled the compartment despite sitting nowhere near the front. Given that you pay the most money for front-row/extra leg room seats..."
سلبيات: "Never announced for non-priority boarding, so many people were late to flight, causing delays. Much less than minimum leg room required for any normal human. Sat bolt upright with front seat digging into knees for 3 hours. Far from the cheapest ticket, but totally no frills, no food, no entertainment, limited baggage. Wizz Air mobile app barely works when required (for boarding passes, etc) Not enough room in overheads for all the carry on they allowed, had to sit with bag and jacket on my lap for flight, as no room under seat either."
سلبيات: "Did not fly. They wanted $100 to check my bag. I flew another airline."
ايجابيات: "All and all great value for the money"
ايجابيات: "Everything was ok"
سلبيات: "Lost luggage. 3 days since and still no luggage.And they don't have a customer service phone number that I can call. Very dissapointed. I guess that's what you should expect from a low cost flight company. I will never book a flight with them again."
سلبيات: "You have to inform the customers, that company needs you to have a visa"
ايجابيات: "The crew was really nice"
سلبيات: "They are not organized. This company doesn’t have a transparent policy. Because I didn’t checked in on time I had to pay 35 euros. I was there 2 1/2 hours early and I almost missed the flight. I’m extremely upset"
سلبيات: "Had to stand in the sun for about 30 mins waiting to board. Had to buy a bottle of water for £2.5 why can’t they just pour a glass of water or even sell at a reasonable price."
ايجابيات: "Plane new & in good condition"
سلبيات: "flight was delayed by 90min, boarding started (even plane wasn't here yet; people herded to air field, waiting, then sent back to terminal, for nothing, all in the rain flight supposedly delayed by 30min (really 90min) due to plane late from Belgrade (WizzAir doesn't have a scheduled flight form Belgrade) - clueless or making up stories to get rid of guests?"
ايجابيات: "Everything was on time, no delays. Polite crue. Easy boarding."
سلبيات: "The seats are not comfortable at all"
ايجابيات: "2 hours delay. Not much one can do about this. The flight was good in general, 3* only due to the delay."
سلبيات: "2 hours delay. Not much one can do about this. The flight was good in general, 3* only due to the delay."
سلبيات: "Very long queues at boating in Charleroi airport"
ايجابيات: "Standard service , even was late come almost in time"
سلبيات: "Was a bit late"
ايجابيات: "Flight left on time"
ايجابيات: "grea air line always on time staff are friendly"
سلبيات: "Altough I bought prioroty boarding, the ground handling staff did not take this into account so everybody boarded the same time."
ايجابيات: "Crew were friendly! The app for the journey is good."
سلبيات: "announcements a little muffled. A delay caused us to wait on the bus for a good half an hour which was somewhat uncomfy, and the plane was very warm. couldn't take my shoulder bag on as well even though I could've put it under the chair, which I feel like is a sneaky way of making you pay for the speedy boarding thing."
سلبيات: "The airline does not have kiosk check-in. You are checked in automatically, and if you buy through a third party, your boarding pass is emailed to you. Never having flown this 'unique' airline before, we did not know the process. At the check-in desk, the clerk told us that if we couldn't show him our boarding pass, he would charge us 30GBP to print them. He was a complete jerk. After no help from him, I was able to figure out that we did have them as attachments. Never again."
ايجابيات: "Wizzair suggestion to compensate us"
سلبيات: "The fact that they didn't notify us regarding the cancellation of the flight, and moved us to an earlier flight."
سلبيات: "Before bording a man ask me to gollow him to mrsire my bag and let me pau 40 pound because its litle bit biger than he want and let others pass woth biger bag ."
ايجابيات: "Facilities are terrible! It was like stepping back in time! To use this as a stopover, is a poor decision because this airport does NOT meet the brief and does NOT warrant being used for passengers. I’ve been very polite here, I have more choice words I could use"
سلبيات: "Nothing! To learn that Wizz Air ‘allowed’ cabin size is so tiny was really shocking! With All the other budget airlines, easyJet, Monarch & even Ryanair my cabin would’ve been fine. This is the same hand luggage I’ve been using using for many years."
ايجابيات: "Everyone was really friendly and accommodating to my needs"
سلبيات: "40 minutes late taking off - sitting on the plane"
سلبيات: "Hidden fees"
ايجابيات: "We landed in one piece"
سلبيات: "I didn't receive my online check in details so I couldn't check in. I was abroad so chasing up details I should have been provided with / were never told that I should have, were not on the top of my to do list. I only found out that I had to check in online and that I hadn't been provided with these details when I arrived at the airport. I spent 30 minutes on hold before the problem was rectified and I was given my online check in details but it was now top late to check in online (by 5 minutes ). The flight was delayed due to a number of things - a late arrival, people being let onto the plane slowly, people not sitting down and allowing the plane to taxi and leave. This had a knock on effect of making the plane land late and for me to miss my connection (train) so basically through last minute.com not providing me with the correct details regarding the flight and the flight then being delayed it tripled my whole journey back home."
ايجابيات: "No food or entertainment on this flight,"
سلبيات: "I found the luggage allowance confusing"
ايجابيات: "I use Wizzair very often .flight is always good.Pilots and crew are very well experianced.so if turbulences there is still trust in flight crew .today is very misty and cloudy in London .Very good landing in these bad conditions.i want to Thank all team of the crew."
سلبيات: "Turbulences.It is sad that wizzair charges very high cost large cabin bags (especially on holidays time is bags different price than other months.)but other companies as Easyjet and ryanair allows one big and one small bag for free on board"
سلبيات: "The application doesn't allow to add carrier bag check in and we paid high fee in the airport"
ايجابيات: "Flight on time"
سلبيات: "Needed to pay 50 euros for luggage. Beware that unless you have a kids suitcase you will need to pay for luggage. Also, when boarding the hostess was pushing me to show my boarding pass- it took 30 seconds but she was already trying to push me to the side and let others board. Patience and understanding would have been nice. Seats are the smallest of all the regional carriers - not my first airline choice to travel for next time."
ايجابيات: "Pleasent staff"
ايجابيات: "Nice new plane and caught up time even though it was late leaving left Luton late"
سلبيات: "Left late"
سلبيات: "Boarding and getting off the plane via bus"
ايجابيات: "Good comfi flight with great crew and service"
سلبيات: "The bus at the landing without a/c and it was hot as hell"
ايجابيات: "The seats are big enough even though they do not lay back BETTER than British Airways it really is !"
سلبيات: "The flight attendant needs to be more friendly and clear speaking in English language"
ايجابيات: "I put on my VR goggles and noise cancelling headphones as soon as I was allowed to and I watched 3D movies during the whole flight."
سلبيات: "There were too many announcements about food / things Wizzair tried to sell me, it would be best if they'd leave us alone until the end of the trip."
ايجابيات: "Cheap Quick Easy"
سلبيات: "Luton Airport needs an upgrade (already underway) Flight was late leaving Luton No food or entertainment provided as such so rated as a neutral 3 stars"
ايجابيات: "On time at least"
سلبيات: "Very cramped flight. Left waiting a long time on the stairs before boarding."