Travelling with a baby is always challenging, it was further challenging when your upfront reserved seats were changed without you being given any notice and you are a Gold Star Alliance customer.
ايجابيات: "The crew was amazing, food and overall experience."
ايجابيات: "The crew"
سلبيات: "The kosher food"
ايجابيات: "Ground crew and cabin crew were very helpful and efficient"
ايجابيات: "i try to cancel the tickets for 3 weeks now.... please help"
سلبيات: "There are no Aegean air representatives at baggage claims or when you arrive at your gate to ask questions. I looked in vain to find out something about my luggage and no one was in athens to help"
ايجابيات: "Good space between seats."
ايجابيات: "This leg of the flight we were pleased with after buying another ticket to Athens."
سلبيات: "Baggage was delayed!"
سلبيات: "I wasnt accomodated for my meal preference. The cabin was old and creaked alot. I was not informed by kayak of absence of luggage allowance"
ايجابيات: "Fast and easy"
سلبيات: "It was too many bags on that airplane and no regulation it a help from the crew"
ايجابيات: "Efficient way the flight was boarded. Crew was pleasant overall a good flight"
سلبيات: "I would like to suggest in your survey to have NA as a choice because there was no entertainment available on this short flight but I didn’t want to give it no stars as it would affect the overall rating. Thanks"
سلبيات: "Flight was late two hours..."
ايجابيات: "The crew were very professional and polite on board and the food was excellent"
سلبيات: "The baggage machine at Athens that my friend used seemed to be faulty when the same bag was checked on another machine it was kilos lighter. But the ground staff at that machine a man was very rude to her."
ايجابيات: "The food, crew was nice and polite."
سلبيات: "Didn't have any entertainment"
ايجابيات: "Everything think was good! The pilot too strong"
ايجابيات: "Very professional services from your ground & plan crew"
سلبيات: "Airport custom were very rude (Athens airport) No one to assist during the transit flight between Athens & CDG"
سلبيات: "The main problem is that when I bought the ticket, it wasn't clear luggage wasn't included but only carry on items. I had to pay extra. It was a surprise. I assumed that 1 small suitcase was included."
ايجابيات: "Friendly staff Delicious food Comfy seat Timely breakfast served quickly"
سلبيات: "Had to put my carry on luggage far from my seat since there were too many people with carry on"
ايجابيات: "Flights were on time."
سلبيات: "I was charged for the bags. I didn't know that I was spouse to pay for the bags since the itinerary doesn't show clearly what type of ticket I have!!"
ايجابيات: "No complaints!!"
سلبيات: "The fact that my flight was cancelled minutes before boarding and we had to find another flight which makes us 6 hours late at our final destination and we had to forfeit our plans for the afternoon."
سلبيات: "Was delayed and had to stay on the plan for more than half hour before lift off."
ايجابيات: "Actually every thing were smoothly going"
سلبيات: "The trip were As per flight schedule on ticket without further delay. I enjoy on Greece Athens little bit then I moved to Budapest."
ايجابيات: "The food and the crew"
سلبيات: "Excessive and undisclosed baggage fees"
سلبيات: "Procedures for handling sick elderly passenger. One crew member should take initiative and deal with sick person and handle calling for a doctor on board ."
ايجابيات: "Plane was clean and there was enough room"
سلبيات: "The boarding gate on the ticket was wrong - twice."
ايجابيات: "Served food to all on the flight. Awesome!"
ايجابيات: "the crew and service"
سلبيات: "When staff give own bags and check pass have a problem and give more time but don't say any thing to me only says we fixed the problem, after that when we went to airplane and check the tickets machine has a alert , again we have a problem!! Again checked own passports and didn't say anything to me, only say nothing!!!! And we have anxiety."
ايجابيات: "The cabin crew was friendly and attentive."
سلبيات: "The space between seats was awful. As a taller person, it made for a very uncomfortable flight. And on top of it, these tickets were quite expensive! I'd love for an airline to prioritize comfort without making that an upgrade. I'll think twice, probably three times before using Aegean again."
ايجابيات: "Everything was very efficiently run, and the staff were all very friendly and helpful."
سلبيات: "On the outward flight Aegean sent me the next connection flight gate on my phone, but they didn't do that on the return flights. Anyway, it was easy enough to find the next gate inside the airport."
ايجابيات: "We were well looked after on both flights...My husband needed wheelchair assistance and the staff at Athens airport could not have been more helpful.."
سلبيات: "The actual booking for the flight was most confusing.I book flights on various other airlines and they seem more straight forward than Aegean .So much so I only found out the day before our flight that we had,nt booked our suitcases in and it needed a phone call to Athens to sort it out"
سلبيات: "delayed departure and late notification of delay at 20 minutes to departure board said go to gate, at gate there was a 30 minute delay announcement then there was a further delay when we boarded"
سلبيات: "Apparently when booking a ticket with Aegan one check bag is not included unless indicated at the time of purchase. This was a surprise to me since during the purchase process this was not highlighted. Additionally the boarding process was VERY unorganized . No clear lines people just rushed to board even though specific numbers were annouced."
ايجابيات: "Buena atención del staf"
سلبيات: "Facilidad de check in .y buena atención durante el vuelo"
ايجابيات: "crew was supportive. food was ok. Check in on line was good. We could choose our seats. We flew with Aegean several times already. they are a reliable company."
سلبيات: "The flight was late by almost an hour. On arrival we were transferred to the terminal by buses after having to carry our troll all the way down the stairs."
ايجابيات: "Flight was on time and boarding was reasonable smooth."
سلبيات: "Flight was full and most people hast to check in their carrying suitcases. Food was decent, especially the honey yogurt."
سلبيات: "excessive cisa checks for my wife who is not an EU citizen"
سلبيات: "Waiting more than 3 hours in Athens"
ايجابيات: "We booked this flight so we would get to Rhodes early and have the whole day there. Unfortunately the flight from Mykonos was delayed (apparently due to weather but other flights were landing and departing) which caused us to miss our connection in Athens. What should have been a 2.5 hour trip ended up taking us 10 hours and we spent an entire day of our vacation waiting around in airports. Needless to say, this was the lowest point of our trip. In addition, there was virtually no information or updates provided at Mykonos airport. The flight information on the monitors was incorrect and there were no announcements made. We had to exit the security area and walk over to Aegean Air desk in order to find out what was going on. This lack of information caused us additional delays as we sat in the airport waiting for an update. Aegean Air handed us a sheet saying that their service fell below the standard and that we were entitled to free flights, but we won't be able to use them as we were only in Greece for a limited time (on our honeymoon). It would be terrific if Kayak could get our flights refunded by Aegean Air. Thank you."
سلبيات: "We booked this flight so we would get to Rhodes early and have the whole day there. Unfortunately the flight from Mykonos was delayed (apparently due to weather but other flights were landing and departing) which caused us to miss our connection in Athens. What should have been a 2.5 hour trip ended up taking us 10 hours and we spent an entire day of our vacation waiting around in airports. Needless to say, this was the lowest point of our trip. In addition, there was virtually no information or updates provided at Mykonos airport. The flight information on the monitors was incorrect and there were no announcements made. We had to exit the security area and walk over to Aegean Air desk in order to find out what was going on. This lack of information caused us additional delays as we sat in the airport waiting for an update. Aegean Air handed us a sheet saying that their service fell below the standard and that we were entitled to free flights, but we won't be able to use them as we were only in Greece for a limited time (on our honeymoon). It would be terrific if Kayak could get our flights refunded by Aegean Air. Thank you."
سلبيات: "Waiting area was very crowded. The flight was delayed."
ايجابيات: "Hot lunch was a pleasant surprise. Seats comfortable but cramped and didn't recline. Prompt baggage service."
سلبيات: "No entertainment. No power jacks."
ايجابيات: "Was ok."
سلبيات: "Delays due to ground traffic in Mykonos"
ايجابيات: "Great service. Cabin crew was fenomenal."
ايجابيات: "the business class seat setting of the new dreamliner the plane is brand new flight schedule was ok"
سلبيات: "crew must be better trained quality of food should be improved entertainment system should have richer content"
ايجابيات: "Crew was super friendly and helpful!!"
سلبيات: "I didn’t really like the available movies"
ايجابيات: "Flight crew was very friendly and helpful."
سلبيات: "Boarding process quite chaotic."
سلبيات: "Flight was a little warm"
ايجابيات: "They had movies to watch"
سلبيات: "Boarding on time, departing on time and advising passengers of the delay. We sat on the tarmac for 50 minutes without any communication. In addition, we waited an addition 45 minutes for our luggage. Thus, requiring us to change our plans. Well not be traveling Egypt Air again."
ايجابيات: "Seat very comfortable and service was excellent"
سلبيات: "The quality of the sound and image of the movie was not good"
ايجابيات: "The individual screens had options of tv and movies which was good"
سلبيات: "The food could have improved and the crew could try to be a bit nicer when asked for stuff like blankets."
سلبيات: "Im still not st my destination due to delays of the airline"
ايجابيات: "Short flight, very efficient. No extra fees for baggage."
سلبيات: "Cabin staff could have been a little more friendly."
سلبيات: "Delayed 16 hours and counting. 300 passengers brought to a hotel and given little to no information. Only 2 egyptair staff members for all 300+ passengers."
سلبيات: "Chaotic boarding. Rude crew. Cramped seating in n outdated plane. Repearing things in Arabic to someone who doesn’t understand doesn’t male it easier to understand."
ايجابيات: "Being done."
سلبيات: "Being thirsty."
ايجابيات: "I like that there were any kind of drinks you like ( from sprite to mango juice). The meat was too hard to eat. It was almost a raw meat. Very hard to chew."
سلبيات: "I didnt like the crew checked our boarding papers in the plane. It was nonesense. I showed the boarding paper 3 thimes and they want to see one more time."
سلبيات: "My reservation was 2 pieces luggage from Cairo to Kuwait and the same from Kuwait to Cairo ... when I went to the airport Egypt air told that my flight from Kuwait to Cairo just 1 piece and that because you didn’t reserve your ticket from Egypt air directly ... and that made a problem to me Thanks"
سلبيات: "We received our baggage 2 days later"
ايجابيات: "In flight service"
سلبيات: "Food is not as good as it looks"
ايجابيات: "Good meals, and plenty of beverages."
ايجابيات: "Flight was on time and I appreciate that."
ايجابيات: "This flight was on time and I appreciate when Egypt Air flights are on time."
ايجابيات: "This flight was on time and I truly appreciate when EgyptAir flights are on time."
ايجابيات: "Not much."
سلبيات: "Crew not attentive not trying to give the extra service that you pay so much money for. Food options hopeless. No welcome no introduction. Nondrink on arrival. I could’ve sworn that I was in a budget economy section. Old Shaking plane. Other than a business class seat you get nothing."
ايجابيات: "Entertainment selection was decent, I was especially impressed by the very wide variety of music to listen to. The crew were very friendly, helpful and attentive. The plane was clean and presentable, especially the lavatories. The seats were comfortable and the blankets provided worked well too."
سلبيات: "Food was bland and the chicken dish was dry and difficult to chew. Movie selection on the entertainment system was mediocre, with limited variety of films in general and especially limited variety in languages other than English and Arabic. A problem which I encountered on board was a big gap between the ventilation panel at the base of the wall and the flooring, through which the dessert of my meal fell and which presented the risk of losing further items. I hope this is fixed promptly."
سلبيات: "The flight crew didn’t provide any kind of leadership when the passengers were causing a delay. Then we landed 20 minuets later than schedule, but the pilot failed to recognize the delay, he announced the schedule arrival time rather than the actual time. Then the freaking airport is so bad, that I decided not to come back here anymore. The luggage were delayed for an hour and half and we asked the supervisor he said that’s usually what happened, and we have to wait, he didn’t even care to provide any explanation for why all this unnecessary delay."
سلبيات: "Staff are rude in comparison to other airlines, hostess greeting us actually called my 2 year old naughty for touching the toilet door whilst boarding! Media is also limited and with constant interruptions, plus not available for take off or landing! Tray tables were dirty, I’ve honestly given up trying to eat the food on board these flights! Despite numerous tags and a note on my ticket the stroller is never able to be brought up to the aircraft door. I won’t be flying Egyptair again"
سلبيات: "When I asked the flight attendant for an extra snack, he proceeded to tell me he had none left when I could look directly into the tray and see that there was more than enough. After calling him out on this, he complied."
ايجابيات: "Every thing"
سلبيات: "Every thing"
سلبيات: "I complain to the manager and he doesn’t do anything about how the customer service treat us And if you know the manager you don’t charge for extra luggage - and if you don’t know him you charge for anything extra"
ايجابيات: "The timing is so accurate as well they were so fast getting everything done."
سلبيات: "Most of the crew are really professional but few were little bit aggressive."
ايجابيات: "The food was good"
سلبيات: "It took over an hour to check-in. People were pushing in because it was not well marked and nobody directing the people. It was terrible. The plane has very old seats, and no entertainment screen on seats, still the old monitors hanging from the roof."
ايجابيات: "Crew was really good and flight was very smooth from Toronto to Cairo"
سلبيات: "Person behind me kept on kicking my chair"
ايجابيات: "Nothing they do to exchange the time except by baying 200 rial Oman"
ايجابيات: "Everything worked as advertised."
سلبيات: "Nothing .. everything worked just fine."
ايجابيات: "Good service and friendly environment"
سلبيات: "No comment"
ايجابيات: "Best landing ever, if I was sleeping I would not even have woken up during the landing. Well done to your skilled pilots."
سلبيات: "Entertainment selection was a little low, but the fact that you don't play any ads is great! Other airlines make you watch 30 mins + worth of ads."
سلبيات: "Everything very poor business class"
ايجابيات: "Price was affordable . Short layover. Easy and good flight connection."
سلبيات: "Poor snacks."
ايجابيات: "The flight staff was SO helpful, and helped me beyond what I expected. The flight was very comfortable from start to finish."
سلبيات: "Having more movie options would have been good."
ايجابيات: "Confortable seats, good entertainment, attentive flight crew"
سلبيات: "Pilot didn't clearly communicate what the issues were for our delay. Safety rules and regulations were ignored by passengers and not enforced by crew (people walking aisles while plane was taxiing, passengers without seatbelts on during takeoff and landing, etc)"
ايجابيات: "Pilots are very cleaver and professional in taking off, landing and flying. Crew are very warm and caring Both China & Cairo Airports's operation was very fast and good."
سلبيات: "For more than 10 hours' flying, would expect far better plane with newer seats and more toilets !! same like they fly between Cairo and London and Dubai (777 etc ..) Also the fish was not tasty at all"
ايجابيات: "Excellent Helpful boarding & on flight crew. New aircraft"
سلبيات: "Very poor entertainment choices."
ايجابيات: "For a short hour flight, i say it was just fine, not really enough time for a movie or anything so it makes sense not to have a TV with every seat, and it is no big deal. i slept the whole way and didnt even realize we took off or landed. could be more comfortable but again i was able to sleep the whole way without a problem"
سلبيات: "Old entertainment system, otherwise, everything else was fine"
ايجابيات: "I had checked in online and went to drop my check in bags at the counter. There was no baggage drop line - only economy and business class. I went to business class and said that I had checked in online and want to drop my bags and they gladly accepted it"
ايجابيات: "Everything about the Egypt Air flight from Munich to Cairo was great including outstanding service by the crew."
سلبيات: "We had to wait for an hour to receive our baggage, some passengers received part or half of their baggage. No one was to be found to follow up, the belt information board showed that all bags had arrived when it hadn't. Very poor in this aspect"
ايجابيات: "The security was tight! We ended up going through 7 check points before we were at our gate. This is a positive and important need these days"
سلبيات: "Boarding was late, unorganized, and trying. Everyone rushed to the gate, giving no care to what the attendants were asking the passengers to do. We just sat back, even though we were to board at the beginning. Also, there were A LOT of young children (this is at 2:00 AM in the morning going to Munich). The children were running around with no supervision and it was very nerve racking."
I didn’t have vegetarian food provided , omelet would have sausage in it be cautious
Tim is important for customer …please be on time
Greeting BH International Airport, Flight No. GF-2101 From Bahrain to Dammam At 1:35 am. to 2:20 am. Booking reference: WFYQEG I was informed that I will receive my baggage in Dammam Airport, later on I arrived in Dammam and I didn’t get my baggage, they claimed due to my friend Mr. Faisal didn’t show because he left the Airport and drive his own car all the way to Dammam. OK, I get it and I totally respect the system when you don’t show up your baggage get dropped from the flight, but it’s not my fault when i stay in Bahrain Airport waiting for my next flight around 5 hours then once i get to Dammam I don’t receive my baggage, because my friend who’s didn’t show up his baggage was arrived to Dammam airport, and i’m the one who deserve to get his own baggage didn’t receive anything. I think you mixed up between our baggage, the tag on my bag has his name but actually it’s mine and his bag has my name but actually it’s for him, that’s why I received his bag in DMM airport and I didn’t get mine and i was so frustrated. Also here’s the baggage numbers: GF 175011 My baggage wasn’t received GF 175008 His baggage was received and he don’t deserve to receive it because he left the airport and didn’t show up the flight For now i need to get my baggage to DMM airport please or contact me in personal please +966559600495 or this email. Kind regards, Mohammed Sent from my iPhone
ايجابيات: "The ground staff from the help desk was helpful enough"
سلبيات: "I could have been rebooked a flight without having to pay for it. Who wants to lost his or her passport? It was very inconvenient and stressful for me, at least free rebooking would have ease my situation."
سلبيات: "Was a good experience"
ايجابيات: "Airplane very comfortable"
ايجابيات: "Wheel service was excellent"
ايجابيات: "Wheel chair service was excellent"
سلبيات: "I wish gulf air start to put movie like others competitors airline instead of blocking it."
ايجابيات: "Seat was not comfortable TV and the hand set was not used friendly Scrambled eggs on the breakfast was really not good ...., sorry !!! Finally the smell of the J class area was bad Like old shoes smell !!!!! Sorry to say that but it was like that Next time please take care of this"
ايجابيات: "Pleasant crew."
سلبيات: "Food needs improvement"
ايجابيات: "On time flight Good services New aircraft"
سلبيات: "They canceled the flight that I booked from muscat to Manama at 1245 and booked to me at 745 am flight, and they keep me waiting for six hours to catch my flight from Manama to Riyadh, They did not offer me a hotel to stay during the waiting period."
ايجابيات: "prices, efficiency, helpful crew"
سلبيات: "they did not give out headphones and mine did not fit the aircraft. It would've been nice if I was able to watch something to pass the time."
ايجابيات: "Clean airplane and friendly crew"
سلبيات: "No Problem"
ايجابيات: "Friendly and helpful flight crew Good food Free movies to warch"
سلبيات: "flt from Bah operated by Gulfair, so checked in with them. They were able to checkin bags to Manchester but not able to issue boarding card. length of flight when alternative is a direct flight from bah to lhr. Sinbad ffp website not easy. for a new aircraft the ife selection was very poor."
ايجابيات: "Service. Crew - the on board "chef" was particularly attentive."
سلبيات: "IFE very limited. Take a good book - or two. Old A330, but well maintained."
ايجابيات: "New Dreamliner. Business Class very comfortable. Onboard chef very attentive."
سلبيات: "IFE very limited, so take a good book!"
سلبيات: "Was not a fan of the breakfast offered."
سلبيات: "onboard entertainment is very limited"
ايجابيات: "The price was excellent, the (A330) plane was in good clean condition, they provided with blankets, pillows and headphones. The food was better than most airlines I have travelled on and the entertainment was okay but not as good I would have wanted. Overall, I would say 4 stars all round."
سلبيات: "Entertainment could have had more on offer, the plane was generally cold, an on-board wifi on their major (A330) planes would have been helpful and upgrades to their short haul planes would be good too."
سلبيات: "Food was not so great. Could have been better"
سلبيات: "There was some delay."
ايجابيات: "The crew was helpful, the boarding was organized"
سلبيات: "I travelled with my 3 years old kid and there weren't any food that was special for The kids The stroller i travelled with it and i received it with the bags, while when travelling to dubai i received it back on the plane gate which was much better"
ايجابيات: "fast boarding, got the luggage quickly."
ايجابيات: "Flight was delayed, so missed the connection. Was made to wait at Bahrain for more than 24 hours without any accommodation. Will never travel by gulf air again. It's the worst airline in the world."
ايجابيات: "They delivered as requested"
سلبيات: "They are probably overworked with minimum crew as they are not too friendly and don’t seem happy when a passenger makes requests"
ايجابيات: "لم يعجبني شي"
سلبيات: "اخر مره اسافر علي هذه الشركه"
ايجابيات: "Noisy and crowded"
ايجابيات: "Bording was ok."
سلبيات: "Too much security checks"
ايجابيات: "Service and comfort"
سلبيات: "Paying for the weight of each bag instead of the free 2 bag international allowance was absurd."
ايجابيات: "I was rerouted entirely to fly with Austrian Air, and only landed 2 hours later than scheduled, which was nice."
سلبيات: "My Gulf Air flight from Bangkok to Paris was delayed 7 hours which would make me miss my connection to Paris in Bahrain...and they wanted to put me on a new flight that would have me layover in Bahrain for more than 18 hours, and landing in Paris 24 hours later than planned. I politely said no and asked them to find me something else, and they did--so that was good. But the suggested alternative for a 7 hour delay was absolutely ridiculous. Also, the 7 hour delay was never explained and no other flights were delayed, so I guess it was something wrong with the plane?"
ايجابيات: "Food and Crew"
سلبيات: "seats not comfortable"
ايجابيات: "The air hostess"
سلبيات: "The delay"
ايجابيات: "The flight attendants were very polite, service was great. The plane was very clean and movie selection was good as well. Lots of leg room as well, I enjoyed my flight."
ايجابيات: "Not much."
سلبيات: "Buses took ages when boarding and disembarking."
ايجابيات: "Good food and entertainment"
سلبيات: "Crew could be nicer Crammed seats Late"
ايجابيات: "Flight delayed and no info given while waiting at the gate"
سلبيات: "Missed my connection from Doha to this flight neither Qatar air or gulf would help me reschedule ticket had to pay third airline to get home"
ايجابيات: "on time"
ايجابيات: "Great staff and service. Non-pretentious unlike other tegional carriers!"
ايجابيات: "The in flight entertainment console was standard with decent movies. The hotel and food voucher for flight delay was nice but was only received AFTER fighting with customer service for over 3 hours on the phone using international calling. Terrible terrible."
سلبيات: "Firsr leg of flight was delayed (mnl to bah) then luggage was lost when we arrived in Paris. Food on the plane was mediocre. Service was poor. I kept having to request water because only a small glass of water was made available at meal service, and typically most airlines on international.flights offer water consistently throughout the flight. Flight attendants all but disappeared in between services. Coffee was also terrible borderline undrinkable. When luggage was lost no offer was provided for a solution - voucher, per diem, etc. We were coming from a warm climate and had to exist for two days layering warm weather clothes. Luckily we had our coats in our carryon. But both travelers became sick during our trip."
سلبيات: "Crew Food Quality And finally the flight cancelled"
سلبيات: "Flight was overbooked and I was forced to delay 24hrs for the next available seat."
سلبيات: "No selection for beverage. No tomato juice!"
ايجابيات: "Very smooth flight and excellent service"
ايجابيات: "On time flying, entertainment"
سلبيات: "The custurd sandwich, they could have just simply serve cheddar cheese sandwich. He kids meal was very good though"
Crew was very good , but still Etihad price for extra bags vey expensive.
They didn’t allow me to fly
سلبيات: "No entertainment system was working"
ايجابيات: "Flight price and time"
سلبيات: "There was no choice for dinner. It was only a fait accompli that eating from one category remained. When I refused, they did not respond to my request to replace the food. I refused to eat it. The host did not agree to replace the food,"
سلبيات: "There was no complimentary toothbrush, and socks to wear like other international flights. To disembark from plane you have to go down stairs, which is not easy for seniors. And the same to board in the plane."
ايجابيات: "Good value for money."
سلبيات: "Expensive wifi. Limited entertainment selection."
سلبيات: "Too little space for carry on compartments. Seats are too tight and tiny, very uncomfortable, staff not interacting or smiling, food was disgusting and tasteless, the aircraft seemed old and was so incredibly noisy the whole trip, and the ventilation was too bad the smell was just old and rusty."
ايجابيات: "Breakfast was slightly better than dinner choice"
سلبيات: "Window seat is quite cramped and I am not sure why I had to pay to choose a seat before this flight but not for my previous flight to Singapore which resulted in me getting one of the last seats available which was a pretty cramped window seat. Also too many repetitive announcements"
سلبيات: "Check in counter was overcrowded and slow moving"
ايجابيات: "I was impressed they gave us a full meal for only a 3.5 hr fought"
سلبيات: "Crew was a little rude"
ايجابيات: "Transiet time"
ايجابيات: "Handled disruptive customers well"
سلبيات: "Boarding and departure were late, food was terrible"
سلبيات: "الملاحين غير متعاونيين ويهددون The crew so bad"
ايجابيات: "The new A380 was great"
سلبيات: "It was freezing cold Trays were left in front of passengers for too long Entertainment options were poor"
ايجابيات: "Etihad is always my first choice in aircraft, in-flight service and ground staff. I've flown them all, and Etihad is a best-in-class..."
ايجابيات: "Passengers were not clean and sweating"
ايجابيات: "Overall its very k"
سلبيات: "Flight EY 653 screen touch sensitivity wad very bad"
سلبيات: "Service was a bit average. Attendants bumping into you... no apologies"
ايجابيات: "Not much. Free shower at the airport was welcome."
سلبيات: "Abu Dhabi airport is poorly designed, crowded and confusing. For some bizarre reason, we had to exit the boarding area (we had arrived very early), and then re-enter at the end of a VERY long line, then dispose of the water we had bought AFTER we had already gone through one set of security checks, to have another bag search inside the boarding area. (???) For a 14 hour flight, you might expect a bit more in the line of amenities (like the Singapore Airlines pamper kit). It’s also nice to know on a long haul what you might be eating (a la Singapore Airlines menu card), but not on Etihad. Also the movies on offer through the entertainment system were a bit stale and dated. They also had no arrivals cards in English, and finding them at Sydney Airport is a nightmare. (Why do we still do the stupid things, anyway?) Then, to top it all off, after a tiring flight, Sydney Airport put on their best demonstration of appalling and confusing crowd control at the baggage carousels and getting through customs. Used to think Etihad was a quality experience, but it doesn’t seem so any more."
سلبيات: "Small seats-space limited."
ايجابيات: "Nice crew. I'm a frequent flyer and my journey from Abu Dhabi to Cairo, the crew was very nice . (a preference for my first trip of the day though ;)) Everything was very good, except for the screen: on both planes I used this day, it didn't work but it was exceptional in experience. Free champagne! :p"
سلبيات: "Everything was very good except for the screen: On both planes that I used this day, it didn't work but it was exceptional in experience. The flight from Abu Dhabi to Cairo, no choice of food due to limited and badly anticipated quantities."
سلبيات: "5 hours flight took 8 hours"
ايجابيات: "Crew were awesome, food was amazing"
ايجابيات: "All were very friendly: at the airport and in the plane. Good food. We were well informed and in time!!!"
ايجابيات: "Nothing!! Bad food Bad seats Ride flight attendant Bad service!"
سلبيات: "Everything Flight attendant was very rude did not serve with any courtesy She took away my food plate while I was still eating!! without even asking g me if she could take it away. Did not serve me the full course of the meal ! This is the service they provided me in Business Class! Please teach your flight attendants proper etiquette towards its passengers the paying customers! I am very unhappy with the overall service!!"
سلبيات: "Their food quality is so poor and seats are very uncomfortable i will never fly with eithad"
سلبيات: "The seat was not comfortable at all to narrow and short distance you can not eat or set or sleep"
ايجابيات: "Everything was perfect...seats crew food accuracy"
ايجابيات: "In time"
سلبيات: "Crew not helpful . Same with food not enough ):"
ايجابيات: "The food and the entertainment."
سلبيات: "The information desk had a terrible attitude towards me - the customer, and when I tried to explain to them how disrespectful they were being they continued to disrespect me once again. Also, the worker at the counter was lazy and wouldn't do his required job. Also, the new update towards the tv makes it harder for me to pause the movie I am watching or to finish the movie altogether."
سلبيات: "The food was horrible"
سلبيات: "People sitting in wrong seats and queue jumping"
ايجابيات: "I have been upgraded to business class which was something cool, doesn't happen a lot. The check in was really fast , and the man giving the boarding passes was really, nice"
سلبيات: "The crew in the business class, were NOT up to the standards. Whenever I ask about something, they say ... I will come back, Yes they come, but after a while. When serving the food, they gave me the main course, without bringing the salad or appetizer, they didn't ask to bring or not, and I thought that it goes without mentioning to bring them. After finishing the main course, she asked if I finished, so I said yes, she took the whole tray, without asking or bringing the desert, which is again strange. before landing , I wanted to take a medicine, so asked for water, but they said to me we started to descent, and they didn't bring me water except after saying I needed this for taking medicine"
ايجابيات: "Liked the staff in the hotel and the official who accompanied me thru Abu Dhabi airport."
سلبيات: "Had to stay few hours in nearby airport hotel which was not up to the standard I hoped. The connection to other airlines ( for my new boarding pass) was very confusing. I had to get out of LAX to go to AA terminal for my connecting flight to SFO. Then again I had to take an airline transport bus to go to my desired gate."
ايجابيات: "Very professional crew and comfortable flight in the A380."
سلبيات: "There were no seating arrangements at the Gate 61 at Abu Dhabi Airport for the passengers. The pax had to sit on the floor or staircases till it was time for the flight."
ايجابيات: "Service Seats Flight attendants"
ايجابيات: "abu dubai airport transit area"
سلبيات: "nothing bad that i could found"
ايجابيات: "On time / shedule ahead departure or arrival."
سلبيات: "Seating arrangement."
ايجابيات: "Travel bag (with toothpaste, socks, etc) was given."
سلبيات: "2. Food choices from Abu Dhabi to Bangkok was Szechwan (spicy chicken), Indian (fish), or vegetarian pasta; no international or Thai food. 2. Entertainment was stopped 30 minutes before arrival."
ايجابيات: "It was a good experience with Etihad airlines, comfortable and ambience."
سلبيات: "Food provided is not at all good. Very very poor."
ايجابيات: "Food could be better"
سلبيات: "Didn't like the food"
ايجابيات: "The service was great."
سلبيات: "The food was not up to the standard"
سلبيات: "Our flight was more than an hour late causing my father and I to miss our connecting flight. They had tickets ready for us when we got off our first flight. With very little explanation we now had to wait 5 hours for the next flight which ruined all our plans for our arrival destination. On the next flight my father and I were no longer sitting together and the plane ran out of food. I was disappointed."
سلبيات: "The crew seemed to be new or something else happened but they ran out of food to serve, so they handed out bread rolls and soft drinks which then sat on our trays for the majority of the flight."
ايجابيات: "I did receive my bag, even I reserve business class."
سلبيات: "I did receive my bag, even I reserve business class."
ايجابيات: "I've flown more than 9 different airways on international flights; Etihad has probably the best economy seats and in flight entertainment with large movie collection."
سلبيات: "Etihad overbooked me along with more than a dozen other passengers on a 14-hour international flight. Apparently Etihad decides on who gets left behind. Etihad's "Transit Travelers" service is one of the WORST customer service desks I've ever been to. I waited in line for 2 hours. Passengers were urging to be served so they can make it to their connecting flights not knowing they have been already selected not to board those plains. Voices were raised and demands were made to speak to the supervisor. It was chaos. I made it to the agent shortly after the gate to my flight had opened. I was shocked by how the agent lacked empathy when he informed me I won't make it to the connecting flight because it had been overbooked. Not an apology or even sir! I was forced to be rerouted which stretches my 25-hour trip to 33 hours. Then the connecting flight gets delayed more than an hour resulting in missing the second connecting flight. Now my trip has become a 41-hour trip, I missed a day of work that's worth more than double the value of the voucher Etihad gave me and lost one day of unscheduled vacation. Etihad even damages my bag that had servived more than 10 flights. I will never fly Etihad and strongly recommend against flying with Etihad."
I like the empathy tram when mother has a fever with her daughter, so they help her as possible. If the put cheese in the second meal it will be better than only 2 pieces of bread. Thanks.
First international travel in 18 years. So don't have much to compare this experience with. However, food could have been better. Only served two meals, breakfast and dinner. The food was okay but not enough to kill the appetite. Royal Jordanian was the airline and their seats were comfortable. I just slept most of the 12 hour flight. Boarding was quick too. Tickets were cheap for the dates I selected also so no complaints there. Will definitely fly again. One thing I'd like to share is that I found the cheapest flight using Google Flights but it was being offered through some travel agency registered in NYC but their call center was in India. This was very sketchy but thank God I found the similar price through kayak and all I did was to pay directly online using my credit card. Didn't have to call or confirm the tickets because they send an email online in a few mins. Whereas, if I would have opted to go through a travel agent (cheapest ticket from Google Flights) there was no guarantee about tickets confirmation and it's really sketch. For this reason, 10/10 for Kayak!
ايجابيات: "Crew was good, but only so much you can do on a junk plane"
سلبيات: "The plane could have been better, a lot better"
ايجابيات: "Boarding process was very fast and crew were highly helpful"
سلبيات: "No entertainment in the flight No screen !!!!"
ايجابيات: "Good food"
ايجابيات: "Food was wonderful. Seats in Crown class were very comfortable."
ايجابيات: "The crew and the aircraft"
سلبيات: "More food and more toilets for the economy class"
ايجابيات: "Friendlty crew"
سلبيات: "Everything else"
ايجابيات: "Seats were really good and the crew hospitality was awesome"
ايجابيات: "Crew was super friendly and seat was comfortabke"
سلبيات: "Nothing staff was wonderful"
ايجابيات: "Crew was helpful"
سلبيات: "Flight delayed over 1 hour, plane change so my paid seat was no more, screen does not work"
سلبيات: "flight delayed. final destination arrival was 9 hours after expected. no accomodation was given (i stayed in the airport for 9 hours and needed to sleep there)"
سلبيات: "As a handicaped disabled not able to walk and should be using a wheel chair,as I know from my many previous travels with other companies like lufthanza, klm..etc, I used to be the first traveller to go to the air craft when loading it to take off and the last one who would be leaving it after landing. Even when going through the check and security points I used to go in a special route especially for the handicaped but going with all other normal travelers lines with such amount of time waiting and crowdness is completely inconvenient. what happened through the trip was quit different , going with the travelers or after when they are boarding the craft make it very hard and time consuming , Wish you take care of it, as it's a very important handicaped service. Thank you for taking the time to read my comment"
سلبيات: "Almost everything"
سلبيات: "The airline should upgrade the entertainment system. Besides that it’s good."
ايجابيات: "The food and beautiful women"
سلبيات: "The seats"
ايجابيات: "Crew exceptionally nice"
سلبيات: "Tedious security before boarding. Cleanliness could be better."
ايجابيات: "Seats were comfortable, crew was attentive and smooth takeoff and landing"
سلبيات: "Food was low quality"
ايجابيات: "The plane was modern and clean. The crew were very welcoming and professional, and the food quality was excellent."
سلبيات: "They had outsourced their checking in to a new company that had no idea how to manage it causing a significant departure delay."
ايجابيات: "On time"
سلبيات: "No entertainment"
ايجابيات: "No thing"
سلبيات: "The staff"
سلبيات: "Food was undistinguished, particularly breakfast, cabin was overheated and crowded, staff was too busy to provide timely service, to few toilets on the plane."
ايجابيات: "Wide seats Excellent service"
سلبيات: "First, I'm not sure where the problem was - whether with AA or Royal Jordanian, but my luggage did not make it to Amman with me. In fact, there was a whole group of passengers traveling on American from different US cities, switching to RJ in Chicago, whose luggage did not come on the flight to Amman. My advice: be sure to pack enough for a couple of days in your carryon - and don't accept an offer to check your carryon to its final destination! The food was very mediocre, and not much for a flight of over 10 hours. And the movie options were limited, mostly older. The crew never came and offered water between meals - although I did discover we could go to the galley and get drinks. It would have been nice to have that option mentioned. The plane itself was nice, and seating slightly more roomy than other carriers."
ايجابيات: "I was surprised today that they did not bring the Embrer aircraft. When ever that happens, I am delighted. The RJ Emberer is the worse aircraft configuration."
سلبيات: "The RJ fleet is in need to get new aircrafts and an upgrade of their protect is important."
ايجابيات: "On time both at departure and arrival. Economy in the 787 is comfortable with better leg room than usual. Baggage claim was excellent"
سلبيات: "The toilets could have better attended to. Entertainment screen in my seat froze and couldn't be used."
سلبيات: "First class wasn't boarded first. Meal was ok, but not great. Seats were very comfortable"
سلبيات: "Our check in luggage was opened. And the expensive perfumes we bought were missing. Some perfumes were taken without the boxes. Empty boxes were left. and some were taken with the boxes. Atleast $500 worth of perfumes were stolen from us 5 passengers luggages."
ايجابيات: "On time and very efficient"
سلبيات: "The food offering was poor"
سلبيات: "Worse Flight ever seen . they charge me $210 for my handbag when I'm stop in Jordan Air port for connection to fly to US right before the airplane door . they told me if I don't pay they will cancel my ticket ."
ايجابيات: "Good flight"
سلبيات: "Normal flight no entertainment"
ايجابيات: "Very good and friendly staff"
سلبيات: "Entertainment need a refresh"
ايجابيات: "Very short, only a half hour flight"
سلبيات: "nothing not to like"
ايجابيات: "Staff very friendly"
سلبيات: "Poor food no coffee or tea for breakfast"
ايجابيات: "Food and crew were great."
سلبيات: "Security was slow and repetitive. Additional screenings at multiple extra places. One guy checking ID for long lines. Seats were not as comfortable as some. People were rude on ground side. Not helpful. Entertainment was limited but ok. Ext"
ايجابيات: "The flight was comfortable for an economy ticket. The food was relatively good compared to usual flight meals."
سلبيات: "Flight was delayed with no official status update, the gate even kept saying “Last call” when there was clearly no plane. No official boarding time was provided when the plane showed up, so I had to wait at the gate rather than taking a stroll through the airport. It ended up taking more than the “5 minutes” they kept stating every 5 minutes."
ايجابيات: "ماشي حالها كرحلة قصيرة"
سلبيات: "لا يوجد تسوق حر على متن هذه الطائرة الطائرة غير نظيفة تأخرت الطائرة نصف ساعة عن موعد الإقلاع"
ايجابيات: "The flight was on time and arrived early"
سلبيات: "The plane is old. Even though I was flying business but they need to renew their short and medium range aircrafts"
ايجابيات: "It is a great company by thier stuff"
ايجابيات: "Pleasant crew and smooth flight."
سلبيات: "There was nothing I didn't like."
ايجابيات: "Every thing on there the crevices was so good"
سلبيات: "Non .. all is good"
ايجابيات: "Crew attitude, accurate time schedule"
سلبيات: "Food, although a short flight (1:50 h:m) snack was served, a dry very cold sandwich, a piece of chocolate cake and red mix juice !! I am diabetic and cannot drink a juice full of sugar, a chocolate cake. There was a screen in front of me, it was locked so I cannot choose anything, the played a "Bloopers" program, I couldn't even turn it off."
ايجابيات: "Our own tvs. Service was friendly. The tint windows are pretty cool. It did create a quieter atmosphere."
سلبيات: "We were in the clear tunnel waiting to board and could see the luggage being checked by dog, next thing, the dog lifted his leg and peed on my luggage. I knew it was mine because it's a very bright lime green. Not happy about that. Everyone in the tunnel saw it too. Food was so so. The snack was a joke, a bun with cheese and one tiny slice of a cucumber. Would've rather had chips or pretzels or cookies."
ايجابيات: "Crew was very friendly and attentive, food was good, seats are comfortable - great flight!"
سلبيات: "Airline cancelled my Thanksgiving NYC to Cairo flight 2 weeks prior, leaving to me to scramble to find another flight and paying an additional $300+ on another airline. On top of it, phone support staff I talked with were not the least helpful, empathetic or friendly. I was jerked around about receiving a full refund even though it was the airline that cancelled, and finally had to dispute the purchase with my credit card company. They've lost my business forever."
ايجابيات: "Space , Crew , Comfort and overall performance is at expected levels and sometimes more"
سلبيات: "Entertainment isnt updated enough , screens arent really up to date and not with clear pictures , system need to be replaced as it is so old and keeps hanging , and food isnt really good"
ايجابيات: "It was on time."
سلبيات: "The plan was really old. It had ashtrays."