Not sure why everyone has to go through literally 7 different security check points (not Qatars fault) but besides that, everything went very smooth.
There was flight delays due to long ques of on-boarding process.
Disorganized and lacking courtesy in Nairobi JKIA. Business travelers counter not displayed. We paid about $5000 for return tickets because they rudely locked us out saying “you are late.” They had sent us for a new 24 hour COVID test having rejected the 72 hour we had. We did not understand their logic because passengers were still in line. We were in line from 4pm, the flight was after midnight. At PHL, being American citizens, we were not required to present a 24 hour C test! We feel robbed!
ALX check in staff unprofessional attitude, unaware the employer rules & regulations and so much traylers suffer due to check it n staff non guidance approach
Food was a disaster, and that’s in the business class ..
They did not let my uncle fly
سلبيات: "Need improvements"
ايجابيات: "Good service from the crew and good food."
سلبيات: "Flight was delayed and there are a lot of redundant checks before entering to the gate. No internet service and the flight was very long. (14 hrs)"
ايجابيات: "Crew was very attentive,"
سلبيات: "Have all the food choice in the menu available. And add sudoku to the game"
ايجابيات: "La tripulación excelente y nos dieron un obsequio"
ايجابيات: "Great food, great seats, everything was smooth overall"
ايجابيات: "Crew was nice. Seat was broken for recliner."
سلبيات: "Having parents with infants board with or after those needing assistance. It was an inconvenience having a fussy infant wait in a long line. We had bassinet seats so boarding first would not have slowed the seating process."
سلبيات: "Catering load was poorly estimated. They'd run out of my first choice of brunch despite being in the first row (apparently pancakes are "really popular with the kids" but they don't load extra to account for this). Also ran out of my main choice."
ايجابيات: "Flight was uneventful, left on time. Chocolate cake was delicious."
سلبيات: "I would have liked rear and forward camera live feed to show actual flight"
ايجابيات: "Seat comfortable"
ايجابيات: "Crew was exceptional. QSuite very comfortable."
ايجابيات: "Crew was professional"
سلبيات: "Plane is dirty Food is disgusting Bags treated so badd"
ايجابيات: "crew amazing,"
ايجابيات: "Qsuite is the best flight experience I've ever had by a long, long way."
سلبيات: "It was delayed 3hrs but no regret from staff. Doha to staff very bad and arrogant"
ايجابيات: "Arrived early in Budapest. Good leg room."
سلبيات: "Not enough toilets for length of flight and number of passengers! Always a long queue. Long bus journey from terminal to plane."
ايجابيات: "Food was great."
سلبيات: "Passengers in the back seat kept shaking my seat. I told them to stop, but they kept doing that."
ايجابيات: "God was good. Staff was efficient"
سلبيات: "Seat comfort was terrible. Too narrow. Crew were efficient but were not cordial."
سلبيات: "THE SEATS I REQUESTED DURING BOOKING DID NOT TRANSFER OVER TO QATAR AIRWAYS."
ايجابيات: "Food was excellent and the crew updated us through out the flight"
سلبيات: "That fee for overweight was excessive"
ايجابيات: "boarding process was efficent"
سلبيات: "delayed takeoff, delays on tarmac after landing/getting to gate, overly heated plane, hot food was served cold"
ايجابيات: "Food was very good and plentiful"
ايجابيات: "They do their job well"
ايجابيات: "Nothing. As flight was rerouted and airline changed"
سلبيات: "We didn't like the fact that our flight changed to a diff airline when we paid to fly with Qatar"
ايجابيات: "Ended up having spare seats beside me. Planes were new and in great condition. Staff were very good."
سلبيات: "No proper communication and very poor management. I was on an emergency and no one bothered to listen and all the passengers were sent . The customer care numbers didn't work as they operate between 8-5 !! No one to reach to .. really bad experience. Don't suggest this aircraft for folks who needs to travel urgently !"
ايجابيات: "Overall services"
سلبيات: "Checking in was very lengthy and boring. More check in counters could ease the situation."
ايجابيات: "Very unfriendly and non cooperative ground staff. They treat different colored people differently"
سلبيات: "Staff looks down at Brown skin"
ايجابيات: "La mejor atención, buena comida, comodidad, confiabilidad, pilotaje, tranquilidad"
سلبيات: "Podrían tener más películas con subtítulos en español, jugos mas conocidos y la música mejor organizada para búsqueda"
ايجابيات: "Excellent service from the crew. Flight on time."
ايجابيات: "The Qatar Airways price."
ايجابيات: "childrens meals and play packages. service was good, and bathrooms were kept clean. The meals were tastey and fresh."
سلبيات: "Hi I travelled on 7/16 from Philadelphia to Cairo through the Jordanian airline . Unfortunately the luggages didn't reach to Cairo airport with me . 3 days later they told me that the luggages in Jordan and I have to travel from Alexandria city to Cairo to receive my luggages . When I went their , I found my luggages were opened and missing much items . I made reports on the airport. The employees in the airport they wondered why the opened the selling box , and the box looks empty. The weight for this box was 32 kilograms in the time of shipping. And I paid $400 for extra weight . But when I received it was like 20 kilograms. Plus I paid $350 for Qater airline for shipping 3 luggage . That's means I paid $750 for shipping 3 luggages and I received it looks empty . I need refund for all shipping and $5000 for damages items , or I will complain this airlines through the American court . Thank you"
ايجابيات: "Onboard crew"
سلبيات: "Boarding process. It could start on time as printed on the boarding pass. If it is by zone, the provide a few minutes between the zones and adjust time accordingly."
سلبيات: "15 hours flight no WiFi...!!!!!! Last minute flight time change was sent via email..!!!! Almost 1 hour delay after boarding..!!!"
ايجابيات: "Extremely like Qatar airways Both ground services and in flight service are excellent"
سلبيات: "Nothing . everything was fine."
سلبيات: "The airport did not have air conditioning, which was very annoying given the temperature outside was 30C."
سلبيات: "Flight delayed Stewards were rude"
سلبيات: "Transit time was too close with my connection"
ايجابيات: "Crew was exceptional and in-flight entertainment options superb. Meals were well apportioned and delicious."
سلبيات: "Seats were a little narrow, especially the middle ones but to be expected when flying economy."
ايجابيات: "I can understand what kind of flight it was because it was a small plane"
سلبيات: "Bad smells and an old plane i hope you will change the plane to another better one"
ايجابيات: "Staff courtesy."
Rude staff, entertainment screen not working, food is horrible. The only good thing was check in process
As usual, Egyptair was late in departing, so I was late in arriving in Cairo for the connecting flight. It was a short one hour flight, but being 15 minutes late is not good.
ايجابيات: "Crew was super friendly and helpful!!"
سلبيات: "I didn’t really like the available movies"
ايجابيات: "The crew was amazing, but the sit was uncomfortable"
سلبيات: "Since it's along trip the sits should be adjustable not to be straight throughout to avoid back pain"
ايجابيات: "Crew was good."
سلبيات: "Business class is very basic. Flatbed seats, but they are side by side, like economy. So if you have a window or center seat, you have to climb over someone to get out to use the bathroom. Very annoying, especially for the person being climbed over."
سلبيات: "Layover time too short so a small flight delay resulted in a missed connection. No entertainment system on board, seats very small, food bad and disembarking was very slow."
ايجابيات: "Seat very comfortable and service was excellent"
سلبيات: "The quality of the sound and image of the movie was not good"
ايجابيات: "Timing and Food"
سلبيات: "Out of 50 international flights in the past 5 years, this is the first time on EGYPTAIR. They lost one piece of luggage."
ايجابيات: "Stuff was professional"
ايجابيات: "The crew were very friendly"
سلبيات: "The airplane was too old and uncomfortable"
سلبيات: "Really I have taken this flight several times and they are always perfect"
سلبيات: "OUr departing flight was delayed almost 1 1/2 hours, resulting in a missed connection in Cairo -- this is not uncommon. The connecting flight waited 6 minutes, then left us. Arranging an alternative (through Rome & onward by late evening) was done , but no one was at the transfer desk for an hour."
ايجابيات: "Short trip ..very good pilot , landing was smooth, as well as the take off."
سلبيات: "Entertainment programs was so poor .."
ايجابيات: "All about this trip was excellent"
سلبيات: "Captain and crew where rude and the captain almost lost control of the plane as we were landing."
سلبيات: "The crew was horrible I will never take Egypt sort again. Flight attended spilled hot tea on me and didn’t even apologize, I acknowledge it was both our fault but at least he could of provided a napki g so I could dry off. Horrible I will never recommend this airline"
ايجابيات: "We were traveling with a person in a wheelchair. The crew and staff were fantastic. Lots of help that made the experience great!"
سلبيات: "The seats could be roomier."
ايجابيات: "Good crew"
سلبيات: "Entertainment Luggage claim Food"
ايجابيات: "Nice tilt to seats, good food and service"
سلبيات: "Cabin WAY too hot, poorly controlled small children"
ايجابيات: "Better seat, food, in-flight entertainment, lights not on as long so people can sleep"
ايجابيات: "Quick check in"
سلبيات: "Chairs legs do not extend enough"
ايجابيات: "Crew was nice and cordial, meal service was ok food itself was okay not bad but not superior, the aircraft was a pretty new 737-800 limited english choices of movies"
سلبيات: "The cabin temperature was quite warm hardly any air coming out of the air vents. I dont think they had all the air pacs on"
ايجابيات: "Food is good. Staff excellent. Trip was smooth"
سلبيات: "I didn’t like that the food and the service and the chairs the floor is not clean actually that was bad flying flying"
ايجابيات: "I really enjoyed when the plane LANDED at my Destination!"
سلبيات: "1. The plane was hot. In the Middle East they don't turn on the AC whilst on the ground. They only turn it on when in the air?!?! 2. The food was basic! I ordered the Seafood and it had 3 overcooked shrimp and baked fish. Not tasty at all. The bread was hard as a rock! 3. Boarding was like a cattle call!! Kind of like Southwest Airlines! 4. The Takeoff, Cruise and Landing was NOT bad at all! 5. I guess being an American, it was FOOLISH of me to ask for Ginger Ale on this Egyptian Flight!! 6. When I landed in Cairo, it would have been helpful to know that while going through Customs, I would need to purchase a Egypt Entry Visa fee for $25.00, but since I didn't know that, I waited in line for 20 minutes ONLY to have the Customs agent tell me that I had to go purchase one, then get back I line for ANOTHER 20 minutes!!!!!!! UGGHHHHHH!! 7. I flew on an Airbus that didn't have plug in for your phones to charge (maybe that's just a Boeing thing)."
سلبيات: "We received our baggage 2 days later"
ايجابيات: "In flight service"
سلبيات: "Food is not as good as it looks"
ايجابيات: "Good meals, and plenty of beverages."
ايجابيات: "Flight was on time and I appreciate that."
ايجابيات: "This flight was on time and I appreciate when Egypt Air flights are on time."
ايجابيات: "This flight was on time and I truly appreciate when EgyptAir flights are on time."
ايجابيات: "Not much."
سلبيات: "Crew not attentive not trying to give the extra service that you pay so much money for. Food options hopeless. No welcome no introduction. Nondrink on arrival. I could’ve sworn that I was in a budget economy section. Old Shaking plane. Other than a business class seat you get nothing."
سلبيات: "Everything is bad, food is horrible, tea is cold, AC is not cold and not serving even water for 2 hours since the take off. When arrived we got transported to terminal in old bus after waiting long time for the bus to return from taking the first patch of passengers."
ايجابيات: "Entertainment selection was decent, I was especially impressed by the very wide variety of music to listen to. The crew were very friendly, helpful and attentive. The plane was clean and presentable, especially the lavatories. The seats were comfortable and the blankets provided worked well too."
سلبيات: "Food was bland and the chicken dish was dry and difficult to chew. Movie selection on the entertainment system was mediocre, with limited variety of films in general and especially limited variety in languages other than English and Arabic. A problem which I encountered on board was a big gap between the ventilation panel at the base of the wall and the flooring, through which the dessert of my meal fell and which presented the risk of losing further items. I hope this is fixed promptly."
ايجابيات: "Sufficient leg room."
سلبيات: "Crew need more training. Entertainment need to improve."
سلبيات: "Staff are rude in comparison to other airlines, hostess greeting us actually called my 2 year old naughty for touching the toilet door whilst boarding! Media is also limited and with constant interruptions, plus not available for take off or landing! Tray tables were dirty, I’ve honestly given up trying to eat the food on board these flights! Despite numerous tags and a note on my ticket the stroller is never able to be brought up to the aircraft door. I won’t be flying Egyptair again"
ايجابيات: "We arrived safely."
سلبيات: "The plane was dirty and so cramped. The food was bad. The flight attendants were frustrated and angry. No internet options. The tv shows and movies were all old and there wasn’t very many options at all. Connecting in Cairo was complete chaos and so exhausting."
ايجابيات: "Possibly the food and the flight is direct"
سلبيات: "Anything else you could think of. The crew is unfriendly the plane is messy no one follows rules or regulations just a complete mess"
ايجابيات: "The food was good."
سلبيات: "Too tight aircraft, noisy and not stable at the sky."
ايجابيات: "The food was good"
سلبيات: "It took over an hour to check-in. People were pushing in because it was not well marked and nobody directing the people. It was terrible. The plane has very old seats, and no entertainment screen on seats, still the old monitors hanging from the roof."
ايجابيات: "Good service and friendly environment"
سلبيات: "No comment"
ايجابيات: "Fair was inexpensive."
سلبيات: "Too many security checks"
ايجابيات: "Best landing ever, if I was sleeping I would not even have woken up during the landing. Well done to your skilled pilots."
سلبيات: "Entertainment selection was a little low, but the fact that you don't play any ads is great! Other airlines make you watch 30 mins + worth of ads."
ايجابيات: "The flight staff was SO helpful, and helped me beyond what I expected. The flight was very comfortable from start to finish."
سلبيات: "Having more movie options would have been good."
ايجابيات: "Excellent Helpful boarding & on flight crew. New aircraft"
سلبيات: "Very poor entertainment choices."
سلبيات: "Old entertainment system, otherwise, everything else was fine"
ايجابيات: "so, due to my nervousness and being upset so much so that I wanted to get off the plane, the crew let me sit in business next to a friend and the pilot and crew went to extreme lengths to make me feel safe and unafraid. The pilot answered all my questions and constantly checked that I was ok. Once we took off, despite cloudy rainy snowy skies, this turned out to be the best smoothest flight ever once it departed, and the pilot was probably the best ever I experienced on Egypt Air, and many other airlines actually. Shout out to a fantastic crew stewardess (Olfat Younis) and amazing pilot!! A really great experience"
سلبيات: "During pre-flight checks the plane had a technical problem that needed fixing just as about to taxi to runway, so had to sit and wait 2 hours for repair which made me extremely nervous and worried"
They didn’t allow me to fly
سلبيات: "There wasn’t any entertainment on this flight though which made the time a little difficult to pass..."
سلبيات: "No entertainment system was working"
سلبيات: "Entertaintmebt was poor, and quality of screen was bad"
ايجابيات: "Seats were comfortable in economy and entertainment system was excellent."
سلبيات: "Crew didn’t seem happy to be on board. Baggage was substantially delayed and both take off and taxiing after landing were delayed by approximately an hour each."
ايجابيات: "Only cleanilyness inside the plane"
سلبيات: "Customer service at the checkin at the airport and also the service by the flight attendant inside the plane"
ايجابيات: "Flight price and time"
سلبيات: "There was no choice for dinner. It was only a fait accompli that eating from one category remained. When I refused, they did not respond to my request to replace the food. I refused to eat it. The host did not agree to replace the food,"
سلبيات: "There was no complimentary toothbrush, and socks to wear like other international flights. To disembark from plane you have to go down stairs, which is not easy for seniors. And the same to board in the plane."
سلبيات: "Too little space for carry on compartments. Seats are too tight and tiny, very uncomfortable, staff not interacting or smiling, food was disgusting and tasteless, the aircraft seemed old and was so incredibly noisy the whole trip, and the ventilation was too bad the smell was just old and rusty."
ايجابيات: "have good lounge seats"
ايجابيات: "Good air craft friendly staff"
سلبيات: "Delay in check in more than 2 hours.which was due to system issues.needed lot of followup in spite of all documents"
ايجابيات: "I was impressed they gave us a full meal for only a 3.5 hr fought"
سلبيات: "Crew was a little rude"
ايجابيات: "Transiet time"
ايجابيات: "Handled disruptive customers well"
سلبيات: "Boarding and departure were late, food was terrible"
سلبيات: "الملاحين غير متعاونيين ويهددون The crew so bad"
سلبيات: "Too much waiting in queues... Minimum of 2 hours of waiting, Too few counters."
ايجابيات: "I like the food they are giving and crew are polite."
ايجابيات: "Etihad is always my first choice in aircraft, in-flight service and ground staff. I've flown them all, and Etihad is a best-in-class..."
ايجابيات: "Overall its very k"
سلبيات: "Flight EY 653 screen touch sensitivity wad very bad"
ايجابيات: "Had the front seats with legroom on a 380, significantly quieter there than in Business on a 777 Was out of Heathrow within 40 mins of landing, usually a lot longer!"
سلبيات: "Food was minimalistic, bkfst and then a chicken sandwich on a 7 hour flight..."
ايجابيات: "Nice crew. I'm a frequent flyer and my journey from Abu Dhabi to Cairo, the crew was very nice . (a preference for my first trip of the day though ;)) Everything was very good, except for the screen: on both planes I used this day, it didn't work but it was exceptional in experience. Free champagne! :p"
سلبيات: "Everything was very good except for the screen: On both planes that I used this day, it didn't work but it was exceptional in experience. The flight from Abu Dhabi to Cairo, no choice of food due to limited and badly anticipated quantities."
سلبيات: "Food can be better (and has been in the past). Limited choice in entertainment. Crew could be more polite"
ايجابيات: "Crew were awesome, food was amazing"
ايجابيات: "Spacious. Good food. Courteous most of the time."
سلبيات: "A little chaotic during the boarding process. Would benefit from addressing issues before boarding as the flights are usually full rather than waiting till boarding time."
ايجابيات: "All were very friendly: at the airport and in the plane. Good food. We were well informed and in time!!!"
سلبيات: "Three of is were travelling and they offered food only l to two of us..i think they thought my three year old doesn't need food..and on my flight to Kochi the crew was so mean.."
ايجابيات: "Everything was perfect...seats crew food accuracy"
ايجابيات: "In time"
سلبيات: "Crew not helpful . Same with food not enough ):"
ايجابيات: "The food and the entertainment."
سلبيات: "The information desk had a terrible attitude towards me - the customer, and when I tried to explain to them how disrespectful they were being they continued to disrespect me once again. Also, the worker at the counter was lazy and wouldn't do his required job. Also, the new update towards the tv makes it harder for me to pause the movie I am watching or to finish the movie altogether."
ايجابيات: "Crew was cool and service was good."
سلبيات: "Because I purchased the ticket from kayak I feel like they punished me. I had a 14 hour layover. I went to the counter ask about a meal voucher and they said I didn't qualify because I purchased through a 3rd party and so I sat there for 14 hours dreaming of when I would eat next."
سلبيات: "Short flight and hoarding"
سلبيات: "The food was horrible"
سلبيات: "People sitting in wrong seats and queue jumping"
ايجابيات: "I have been upgraded to business class which was something cool, doesn't happen a lot. The check in was really fast , and the man giving the boarding passes was really, nice"
سلبيات: "The crew in the business class, were NOT up to the standards. Whenever I ask about something, they say ... I will come back, Yes they come, but after a while. When serving the food, they gave me the main course, without bringing the salad or appetizer, they didn't ask to bring or not, and I thought that it goes without mentioning to bring them. After finishing the main course, she asked if I finished, so I said yes, she took the whole tray, without asking or bringing the desert, which is again strange. before landing , I wanted to take a medicine, so asked for water, but they said to me we started to descent, and they didn't bring me water except after saying I needed this for taking medicine"
ايجابيات: "Etihad knows how to make you feel special, lot of smiles and nice crew who are the real hosts, never get tired and always are ready to help."
ايجابيات: "The crew was lovely and the food fitted our needs ."
سلبيات: "The only downside was that when I received my bag after my arrival to Dhaka my luggage was obviously opened and tape back up and I was missing a lot of things in my luggage . It was very upsetting because that has never happened to me before nor did I expect something like that to happen."
ايجابيات: "Service Seats Flight attendants"
ايجابيات: "Boarding service at the airports was the only good thing. The staff was good and courteous."
سلبيات: "Entertainment and food was mediocre."
ايجابيات: "abu dubai airport transit area"
سلبيات: "nothing bad that i could found"
ايجابيات: "Very professional but efficient."
ايجابيات: "The service was great."
سلبيات: "The food was not up to the standard"
سلبيات: "The crew seemed to be new or something else happened but they ran out of food to serve, so they handed out bread rolls and soft drinks which then sat on our trays for the majority of the flight."
ايجابيات: "I did receive my bag, even I reserve business class."
سلبيات: "I did receive my bag, even I reserve business class."
ايجابيات: "I've flown more than 9 different airways on international flights; Etihad has probably the best economy seats and in flight entertainment with large movie collection."
سلبيات: "Etihad overbooked me along with more than a dozen other passengers on a 14-hour international flight. Apparently Etihad decides on who gets left behind. Etihad's "Transit Travelers" service is one of the WORST customer service desks I've ever been to. I waited in line for 2 hours. Passengers were urging to be served so they can make it to their connecting flights not knowing they have been already selected not to board those plains. Voices were raised and demands were made to speak to the supervisor. It was chaos. I made it to the agent shortly after the gate to my flight had opened. I was shocked by how the agent lacked empathy when he informed me I won't make it to the connecting flight because it had been overbooked. Not an apology or even sir! I was forced to be rerouted which stretches my 25-hour trip to 33 hours. Then the connecting flight gets delayed more than an hour resulting in missing the second connecting flight. Now my trip has become a 41-hour trip, I missed a day of work that's worth more than double the value of the voucher Etihad gave me and lost one day of unscheduled vacation. Etihad even damages my bag that had servived more than 10 flights. I will never fly Etihad and strongly recommend against flying with Etihad."
ايجابيات: "Lots of legroom!"
سلبيات: "Some of the crew members are very rude and that really disappointed me."
ايجابيات: "nice plane"
سلبيات: "The gate was closed. people sitting on floor"
ايجابيات: "Seating was comfortable in the exit rows"
سلبيات: "The size of the plane results in long delays to use the facilities due to the number of people on board"
ايجابيات: "Crew was great. Seats great. Good great."
سلبيات: "Angled seats don't allow viewing out the window"
I had my Covid test done 72 hours before departure to my Dubai flight. At the counter I was told that the 72 hours is at arrival in Dubai. So I was not able to board. This does not make sense because no airline requires/counts the 72 hours at arrival. So I had to purchase another ticket with another airline.
ايجابيات: "Smooth takeoff and landing. I fly frequently with RJ, i had a way better experience with them before"
سلبيات: "Food was tasteless. one of the crews seemed angry and pissed at everyone for some reason. My chair didnt decline back"
ايجابيات: "Great flight, on time, wonderful food and friendly flight attendants"
سلبيات: "Everything was perfect!"
ايجابيات: "Boarding process was very fast and crew were highly helpful"
سلبيات: "No entertainment in the flight No screen !!!!"
ايجابيات: "Always fly Emirates they never failed in any type of situation."
سلبيات: "Was unable to board because my daughter got hospitalized and got 0 refund and offer to rebook more expensive than the amount already payed"
ايجابيات: "Good crew. Timeliness"
سلبيات: "Entertainment system did not work. Food was not attractive."
ايجابيات: "Not much really"
سلبيات: "Delayed departure; departure fate kept changing; long time waiting on the bus"
سلبيات: "Flight was an hour early"
ايجابيات: "The crew and the aircraft"
سلبيات: "More food and more toilets for the economy class"
سلبيات: "Boarding should be better."
ايجابيات: "Friendlty crew"
سلبيات: "Everything else"
ايجابيات: "Seats were really good and the crew hospitality was awesome"
ايجابيات: "Bag arrived which was great, boarding was easy and the flight was on time. The airport in Jordan was beautiful and Larnaca is very easy to navigate."
ايجابيات: "This is the first trip on the Egyptian airline and the last trip and the reason delay."
ايجابيات: "It is on time. Nice aircraft and crew."
سلبيات: "The breakfast needs improvement."
ايجابيات: "Flight timing"
سلبيات: "Old aircraft, very noisy, old uncomfortable seats, food and entertainment"
ايجابيات: "Wasn’t able to change my flight n I lost it"
سلبيات: "Need flexibility on changing dates"
سلبيات: "As a handicaped disabled not able to walk and should be using a wheel chair,as I know from my many previous travels with other companies like lufthanza, klm..etc, I used to be the first traveller to go to the air craft when loading it to take off and the last one who would be leaving it after landing. Even when going through the check and security points I used to go in a special route especially for the handicaped but going with all other normal travelers lines with such amount of time waiting and crowdness is completely inconvenient. what happened through the trip was quit different , going with the travelers or after when they are boarding the craft make it very hard and time consuming , Wish you take care of it, as it's a very important handicaped service. Thank you for taking the time to read my comment"
سلبيات: "Almost everything"
ايجابيات: "nothing. there is no responsibility from voyama towards clients services"
سلبيات: "every thing"
سلبيات: "Full of pasenger kids craying orible"
ايجابيات: "Crew exceptionally nice"
سلبيات: "Tedious security before boarding. Cleanliness could be better."
ايجابيات: "Crew exceptionally nice"
سلبيات: "Can’t turn off the screen"
ايجابيات: "Seats were comfortable, crew was attentive and smooth takeoff and landing"
سلبيات: "Food was low quality"
سلبيات: "They did not offer snacks nor drinks in between the first meal and the last meal ,which was a duration of 8 hours in between."
ايجابيات: "Excellent service and better seat space than American airlines. I would fly Royal Jordanian again."
سلبيات: "Website for check in could be more user friendly."
سلبيات: "Food was undistinguished, particularly breakfast, cabin was overheated and crowded, staff was too busy to provide timely service, to few toilets on the plane."
سلبيات: "First class wasn't boarded first. Meal was ok, but not great. Seats were very comfortable"
ايجابيات: "Fast check in, Comfort seats"
ايجابيات: "Good flight"
سلبيات: "Normal flight no entertainment"
سلبيات: "I'll was good"
ايجابيات: "Quick. Personal TVs. Cheaper side. Nice fellow passengers."
سلبيات: "Unprofessional crew made a little club house of the last rows of seats, moving passengers so they could make themselves beds. They were Not very helpful or responsive. Lost my luggage. Bad food."
سلبيات: "As I boarded the aircraft I snapped a photo of my seat. I was yelled at by the manager in front of at least 30 passengers, that it is not allowed to snap any photos on board. Clearly this is a made up rule as all social media accounts are blasted with peoples photos. As well- I work in aviation over 8 years and have never heard about this rule. The fact that he choice to stand on the other side of the aircraft and yell at me, instead of walking up to me and explain nicely was not acceptable. Later I’m the flight, I suggested to him that proper procedure is walking up to the person instead of yelling across, my just that he didn’t apologize, he even replied with a very nasty comment. And this was the flight manager. What I can say for sure, is: NEVER AGAIN FLYING ROYAL JORDANIAN!!!!"
ايجابيات: "not a single thing"
سلبيات: "flight attendants specially sara super rude, bully, obnoxious no entertainment system, was on but no programs were available, this is not a cheap flight, as a matter of fact the most expensive for that schedule and rout food was horrible plane was packed and no leg room will never fly RJ ever again"
سلبيات: "No transit support in delayed flight."
ايجابيات: "Very friendly flight attendants"
سلبيات: "Seats are too close to each other"
ايجابيات: "The plane was nice and clean."
سلبيات: "The food wasn't that good for me, the dessert was good. Not all the crew members were friendly with the passengers."
ايجابيات: "Pleasant crew and smooth flight."
سلبيات: "There was nothing I didn't like."
ايجابيات: "Had 4 flights with Royal Jordanian (tlv-amman, amman-bkk and back). All were excellent. I recommend highly this company"
ايجابيات: "Great Customer Service, Great Food and very friendly staff"
سلبيات: "My experience with Royal Jordanian was great"
ايجابيات: "Very professional crew"
سلبيات: "Boarding and departure always very early. No audio-video"
سلبيات: "Bathroom were so dirty"
ايجابيات: "Everything went very well, it was on time, easy to board, not too crowded, but there were beers available on this segment. Even out bags came out near the beginning. the food was decent with three selections and the move selection was reasonable. They have their act together"
سلبيات: "No problems at all on this flight, they waited patiently for a few late arrivals and I am sure that for them it was greatly appreciated."
ايجابيات: "Excellent service"
ايجابيات: "It was on time."
سلبيات: "The plan was really old. It had ashtrays."
ايجابيات: "Lots of movies or tv shows to choose from in entertainment system. There were only 20 people on my flight, so lots of room to spread out."
This is a short flight. I was lucky there were few kids on the flight and it was quiet throughout the trip!
سلبيات: "Crew’s were not professional enough"
ايجابيات: "I went to get my ticket at the airport unfortunately they said your ticket has been cancelled But i have no information about that Please contact me on +966502263227"
سلبيات: "Please contact me on my phone number +966502263227"
ايجابيات: "Smooth trip"
سلبيات: "The electricity plug was not working so I couldn’t charge my mobile although it is a new plane and the hostess tried his best but no luck"
ايجابيات: "Crew, and timing of flight"
سلبيات: "Improving the food and beverage selections."
ايجابيات: "Space, crew"
سلبيات: "Chaotic boarding"
ايجابيات: "Nice and smooth"
ايجابيات: "I don’t like the delay"
سلبيات: "The best flight ever. Not much passengers, and that’s what made the difference."
ايجابيات: "Coffee was excellent."
سلبيات: "Flight was delayed, we almost missed our connecting flight and our bags were not on the same flight."
سلبيات: "More movies playlist"
سلبيات: "The crew was not helpful. We kept asking for many things but they don’t bring them from the first time. They gave me food as normal and when I opened it they brought my requested special food which should be given to me earlier."
سلبيات: "My profile says vegetarian and I didn’t get a vegetarian meal! I was extremely disappointed because I was very hungry and was given a meal with meat! Please have extra vegetarian meals! Manager was told and did nothing to make it right. That was very disappointing"
سلبيات: "Delay, 2 times"
سلبيات: "درجة تأهيل المضيفة متوسطة مناولة صينية الطعام في يد النسافر شئ من الفظاظة في التعامل"
سلبيات: "The flight also was postponed several times (3 times)"
ايجابيات: "The crew was friendly - precise and very professional. They made accommodations as they could in the moment."
سلبيات: "Throughout the flight there was no way to charge cellphones or any electronics. The WiFi was not working - I am certain all of the outlets and the screen were off or not functioning."
ايجابيات: "Steward was helpfull"
ايجابيات: "In time"
ايجابيات: "There was one crew member that talked to me for a little bit and was very helpful about planning my vacation and he was just a cool guy all around. And the food wasn’t bad!"
سلبيات: "The TVs on my first flight didn’t work, the headphones I got had one completely broken bud with no cover and the other didn’t work. And they put my luggage on the wrong plane so I have to wait an extra hour which caused me to miss my driver who was going to take me to my hotel! And to top it all off I was told to change clothes because they “weren’t appropriate”... it was just shorts and they went past my knees! I am a man and should be able to where shorts because they are comfy!"
سلبيات: "Every thing good"
ايجابيات: "This flight did not have a prayer room which made it much more quiet and comfortable."
سلبيات: "More beverage options"
ايجابيات: "Nothing but the food & the timing."
سلبيات: "Uncomfortable, uncleaned, bad smell, over priced for an economy class and a small narrowness plane and shortness flight. Hope it is improved next time for others; however, I won’t utilize this airlines in fact it is my country’s airlines."
سلبيات: "Had requested vegetarian meals for me daughter and she did not receive one on any of our flights."
ايجابيات: "Good food n movies, comfy seats"
سلبيات: "Rough bumpy flight with no xplanations or apologies from crew n interval btw connecting flights too short"
ايجابيات: "The seats are comfortable and the entertainment system is excellent. The flight staff where also very nice."
سلبيات: "I would have liked there to be snacks offered to passengers in between meals."
ايجابيات: "Food, cabin crew are very good"
سلبيات: "Transit in Jeddah..The airport is not organized and the staff too."
ايجابيات: "Too upset to remember."
سلبيات: "The airport only announced a 1 hour delay (instead of 5:10 pm it was posted at 6:10 pm) but the truth that we departed at 9:20 pm. At the end I lost a bag from my 3 piece luggage that they have charged me for the extra piece at a frustrating $302 USD :("
ايجابيات: "Nothing as usual."
سلبيات: "Flight was 40 minutes late at departure airport. Missed up all the luggage in destination airport. Waiting long time for bus shuttle to come at the airplane."
سلبيات: "There was a mis-match between the boarding time on the screen against the time in the boarding pass which lead to a delay of 1 hour and 15 mins of the boarding."
ايجابيات: "It was much better than the Washington flight"
ايجابيات: "Really nice crew."
سلبيات: "Baby! It was tight. Very little wiggle room and the seats were super uncomfortable. Thank my lucky stars I only had to endure the flight for 2 hours or I don't think I would've made it."
سلبيات: "Seat is very small, food came very very late and was collected again very very late. No entertainment whatsoever Cabin crew was not friendly Aircraft was not that good from inside cabin"
ايجابيات: "Staff were friendly, aircraft were clean and comfortable, with the entertainment being as entertaining as it should be. Food was decent and baggage policy is nice and generous. Seats are comfortable with great legroom, and good width and pitch."
سلبيات: "Transiting at Jeddah (South terminal) on economy class is an AWFUL experience, I wouldn't wish it on anybody. It's just a small block with 6 or 8 gates inside it which is much too small for the amount of people who wait for those flights. It's really difficult to find anywhere to sit and there's no paid lounge in the South terminal. Facilities are very poor with no WiFi and filthy bathrooms. What's more, all parking positions at Jeddah are currently remote gates, so everybody is bussed to the planes. Hopefully this will all change, at least to some degree, when the rebuilt airport opens."
ايجابيات: "The crew was very nice, TV monitors were nice and the plane ride was comfortable."
سلبيات: "No alcohol served on board (for those of you that like a night cap to sleep on the plane)"
سلبيات: "Delayed flight, departure time on airport screen was not correct."
ايجابيات: "The crew were helpful The seats were far from each other The food was good"
ايجابيات: "The staff are positive they really try to fulfill your requirements."
سلبيات: "the only difference between business class and economy is the size of the seat which was not very clean by the way!!!"
ايجابيات: "Entertainment is way behind emirates air. Mostly either broken and in need for maintainance and fixing. Food just ok, crew good. Compared to emirates is no comparison. Emirates is far superior."
سلبيات: "Personnel in jeddah airport left their places ,,leaving thousands of passengers without service. ..no one to complain to,,, irresponsible behaviour, ,,never using your airlines again"
ايجابيات: "The check-in staff were nice and accommodating. For a short flight we did get a box lunch which was filling."
سلبيات: "The plane has seen better days, paint was pealing off some places. The chairs were ok. The flight crew seemed annoyed at everyone."
ايجابيات: "Mostly every things"
سلبيات: "Bus transportation to be elemenated"
سلبيات: "Delay 2 hours My sear screen was not working. The service was rude. They kept the light on the whole time, while other airlines dim the light during the night."