ايجابيات: "The staff on board was very friendly, warm."
سلبيات: "The bathrooms could have been cleaner. Staff does not show up at all on the staff call button."
ايجابيات: "Very improved customer service from previous years."
ايجابيات: "Smooth trip"
سلبيات: "The electricity plug was not working so I couldn’t charge my mobile although it is a new plane and the hostess tried his best but no luck"
ايجابيات: "I just like long international flights so everything was great"
سلبيات: "Only issue I had was how cold it was"
ايجابيات: "Crew, and timing of flight"
سلبيات: "Improving the food and beverage selections."
ايجابيات: "Everything was excellent ."
ايجابيات: "Early boarding. On time"
سلبيات: "Cabin temperature v cold"
ايجابيات: "The seat was comfortable"
سلبيات: "The food"
ايجابيات: "It was pain in the bot no buddy wanna do he’s work missed the flight was so scared from how people treated me at the airport. And I didn’t go to Washington they changed my flight to JFK NY"
سلبيات: "If people do them work and they helpful then I was not missing my flight ."
سلبيات: "Earlier notice of the 1 hr delay, compensation of the delay, onboard entertainment,"
ايجابيات: "Crew is great"
سلبيات: "Transport through buses to planes sucks big time. They know it. Not sure it'll change anytime soon."
ايجابيات: "The crew is amazing and flight is fine. There was a meal service on the 2 hour flight."
سلبيات: "The Jeddah airport is horrible. 3000 people, one filthy bathroom, not nearly enough seats in the small gate areas."
سلبيات: "Pilgrims respecting people who are in flight"
سلبيات: "They pretty much got it down right already. The embarking experience with the shuttle at the Hajj Terminal could be a whole lot better."
ايجابيات: "Crew was excellent with service and positive attitudes. Good leg room."
سلبيات: "13 hour flight gave only 2 small meals and a snack that were not filling and didn't cater to my taste buds, it was strictly Arabic foods. we were mostly given lots of juice water coffee and tea. The entertainment touch screen wasn't working properly I had to use remote to pick a movie"
ايجابيات: "Coffee was excellent."
سلبيات: "My luggage could have been on my same flight. There were 3 notifications about the flight being delayed for no reason. A computer glitch delayed the flight from departing as the crew had to manually check the passenger manifest. We arrived late into Jeddah and almost missed our connecting flight."
سلبيات: "It would have been better if the crew were bit courtesy towards the passengers They treat passengers annoyingly when we requested beverages"
سلبيات: "My flight was great"
ايجابيات: "Crew members were very friendly."
ايجابيات: "Take off was on time. Crew was very professional. Food was good."
سلبيات: "Entertainment needs to be more updated and diversified. Movies are old."
ايجابيات: "The food was not up to the mark. The sandwich was not good. Even the juice was not kept in the cooler felt it was bad. TV was not working Food tray was flakey."
ايجابيات: "Crew were good"
سلبيات: "It was delayed in Jeddah and the seats are not comfortable at all (business class)."
سلبيات: "I did not get my laguage and no information was given to me on when I will get it"
ايجابيات: "Everything about the flight"
سلبيات: "Boarding, food, seat comfort"
ايجابيات: "I love the way it was mostly empty and I got to sleep more"
سلبيات: "Kind of like everything"
ايجابيات: "The flight attendants were very helpful."
سلبيات: "Nothing wrong during this flight."
ايجابيات: "I do not recommend anyone to use it."
سلبيات: "Airlines Airport Employees are unprofessional, rude and untrained. Playing Quran on the Airplane!"
ايجابيات: "There was one crew member that talked to me for a little bit and was very helpful about planning my vacation and he was just a cool guy all around. And the food wasn’t bad!"
سلبيات: "The TVs on my first flight didn’t work, the headphones I got had one completely broken bud with no cover and the other didn’t work. And they put my luggage on the wrong plane so I have to wait an extra hour which caused me to miss my driver who was going to take me to my hotel! And to top it all off I was told to change clothes because they “weren’t appropriate”... it was just shorts and they went past my knees! I am a man and should be able to where shorts because they are comfy!"
ايجابيات: "Much better than the going ttrip"
سلبيات: "Food is bad and scanty"
ايجابيات: "The customs at the end were exceptional. We have never made it thru so fast. Things have been improving at the South Terminal of Jeddah airport."
سلبيات: "No alcohol is served:("
سلبيات: "The flight was delayed 4 hours and the arrangement for luggages not ok."
ايجابيات: "Seat was broken and food was not good"
سلبيات: "Food and sear"
سلبيات: "I was so tired so i slept before the breakfast meale then i wake up after the one hour so i missed it and when i asked the crew for my meal or any food they said no food and brought me one apple . So i had to wait for 8 or 9 hours to have the second meal . Promise will never fly with you again"
سلبيات: "Everything about this airline is wrong, Food is so bad, service is bad, and the worst of all is the the Jeddah airport is not built for human being it built for animal or slaves, the staff who work there is sooo baaad, worst I've seen in my life, my 3 years old had to sleep on the ground because it was too crowded and no seat available, the bathrooms are filthy, dirty, wet and smells horribly, my 11 years was terrified from this airport."
ايجابيات: "I want to thank everyone for the great service and for the support I got with my back pain situation, everyone was very helpful and they did very good job"
سلبيات: "I liked everything, was very good experience , I was surprised how everyone took good care of me and my needs, they made my long trip less painful"
ايجابيات: "Nothing as usual."
سلبيات: "Flight was 40 minutes late at departure airport. Missed up all the luggage in destination airport. Waiting long time for bus shuttle to come at the airplane."
ايجابيات: "The TV was not working, I had to change my seat to get to one worked, they worked with me fine, but even the second option was not perfectly good"
سلبيات: "Food was ok, I think you guys can do better, it was not enough"
ايجابيات: "Service food and punctuality"
ايجابيات: "The flight boarded early and the process was very orderly. The plane was spacious, new, and had good in flight entertainment."
سلبيات: "The terminal in Jeddah was the worst. There weren’t sufficient bathrooms for the number of flights/people passing through and the bathrooms were soaking wet. In addition, it rained and there were leaks in the roof all throughout the terminal. The water was literally pouring in non-stop. I advise anyone to avoid long layovers (or any layover) in Jeddah. The only positive aspect is there are a couple of good (small) coffee shapes and reclaimed chairs that are good for sleeping."
سلبيات: "They rescheduled my flight from Jeddah to Abha without letting me know. Even being at the gate an hour before departure they declined to take me on the flight due to the fact that I had checked in luggage. After a 16 hour flight from LAX to Jeddah this was horrible to make my layover even longer . Asked for a voucher to use their lounge and they refused..."
سلبيات: "The flight delayed more than 2 hrs which is lead to miss the next flight."
سلبيات: "The way they surve the food and drinks was very bad it should be more gentel to make saudia better"
ايجابيات: "They are very strict over the luggage weights which make feel very bad from the beginning of the trip"
سلبيات: "The way they treat passengers"
ايجابيات: "Flight was on Time , the seats were comfortable and the staff was very courteous."
سلبيات: "The food was terrible"
ايجابيات: "Clean and ok. High quality seats, sheets and entertainment systems. Food is ok too."
سلبيات: "Boarding: should give priority to those with constraints ( kids, laggage, ...etc) we had a baby with us, and couldn't get appropriate seat close to the crib hook."
ايجابيات: "The crew was accommodating, providing pillows and blankets and friendly service to all."
سلبيات: "There was nothing not to like about this flight. All went well."
ايجابيات: "keep up the good work."
Delayed more than an hour.
Staff aggressive The gate was too far
Very poor Customer service…the girl at the check in desk was horrible. her service was not even close to world standard but I think Flynass can improve and learn to treat their customers better
The flight delayed. No screen, no charge for mobile devices. The portion of food is very small. The food is not delicious and no sweet just 3 pieces of fruit mostly apple. If you want coffee or tea you have to buy even you buy ticket at higher price than airlines that offer drinks, snacks and meals for free.
سلبيات: "The flight is delayed for two hours"
ايجابيات: "i need to change the date but cannot find anyone help, including either call center or flynas staff in airport"
سلبيات: "just give me a simple way to change my flight"
سلبيات: "Schedule. Crew"
ايجابيات: "The Crew members especially Magid"
سلبيات: "People are sitting in our seats!!! This issue is on every single flight I have with FlyNas"
سلبيات: "Always late, an they blame it on the previous flight, as if it is operated by different company"
سلبيات: "Being on time. Always their standard excuse to be late is due to delay from previous flight; as if each flight run by different company."
ايجابيات: "Bad experience with flynas"
سلبيات: "Saudia airplanes much better. This is the last time with flynas."
سلبيات: "Flight again delayed , over 2 hours Complete lack of communication from the crew Once landed waited ages for the buses, once in the buses also waited ages on the Tarmack A complete disaster from start to finish And again no one to talk to no compensation Will not use these! airline ever again !"
ايجابيات: "Flight got delayed for an hour and they changed the craft to another airline which was super uncomfortable small and narrow seats and aircraft smells bad"
سلبيات: "delay flight and rent another craft lion air !!"
ايجابيات: "So good everything was okay"
سلبيات: "1 hour waiting for customer service to answer the call"
ايجابيات: "We arrived before time"
سلبيات: "The crew were very cold, not even smiling and didn’t have welcoming spirit"
سلبيات: "Was so hot and delay as usual with flynas!"
ايجابيات: "Fast flight reached before time"
سلبيات: "The boarding time"
ايجابيات: "Business Class is very comfy."
سلبيات: "Food quality. Number of business class seats."
سلبيات: "موظف الكاونتر في الاستقبال لم يحسن اختيار المقاعد للعائلة"
ايجابيات: "The boarding was easy and the personnel was so nice, the flight took up early and reached before time"
سلبيات: "The entertainment in the flight"
سلبيات: "not delaying 2 hours"
ايجابيات: "The flight arrived 30 min earlier than the scheduled time."
سلبيات: "The coffee wasn't hot enough.. No hanger available on the flight to hang clothes.. Luggage took too long to arrive to terminal."
ايجابيات: "The crew was very rude. They were not helpful at any stage."
سلبيات: "Crew members should be trained properly about how to be nice in dealing with passengers."
ايجابيات: "Business class seats are very comfy & dinner on airplane was delicious."
سلبيات: "They are still using busses for boarding in both Taif and in Dammam airports."
ايجابيات: "Departure was on time. Riyadh airport had good facilities."
سلبيات: "During boarding, the line was held up moving passengers around. At Jeddah airport, stairs are hard for children and elderly."
سلبيات: "Late departure and messy airport at jeddah"
ايجابيات: "Not anything really"
سلبيات: "No knee room, pointy metal seat backs. Hard seats they charge for a can of soda..."
ايجابيات: "As mentioned above"
سلبيات: "There was no pillow on the flight and the hostess was rude"
ايجابيات: "Onboarding took long time though i had reached airport at 8 pm. They didnt give me boarding pass for my second connection flight. Asked me to get it at abudhabi airport."
سلبيات: "Ethihad Needs to train their employees."
ايجابيات: "Howcome i was denied travelling when i had a booked and confirmed ticket? I am asked to travel after 11 hours. For me time is equal to money. Ethihad people in abu dhabi airport terminal 3 people treated me very badly and rudely."
سلبيات: "Please speak to airline and give me a compensation for the huge loss i had due to this ignorance from ethihad and the organizers like you.I will share my experience with my friends and all social media groups and will do everything possible to spread this bad way of managing tickets and customers."
ايجابيات: "Timing and convenient. No stops Professional crew"
سلبيات: "I like Timing and convenient. No stops Or connection. I don’t like the jet its self, very old. I don’t like the the way they charge for EVERYTHING (seating, luggage, food...etc) They need to provide entertainment facilities"
ايجابيات: "Flight late about 30mihutes no explanation"
ايجابيات: "Punctuality, Cleanes, good service, great attendees"
ايجابيات: "Very punctual"
سلبيات: "Everything was fine, I didn’t order any food so can’t join dge"
سلبيات: "In business class Although only 3 out of 9 seats had passengers, there is no room for my bag, the cabin craw asked me to put my bag in economy class. When I refused she then took her bag out of the place above my seat. That was very bad as this location is paid for part of the ticket & I shouldn’t be asked to use economy class storing place."
سلبيات: "Flight was delayed by 6hrs"
ايجابيات: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak."
سلبيات: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak. My number is 00966504468614 and I need quick response until I start for escalation."
ايجابيات: "No thing"
سلبيات: "Late without plogize"
ايجابيات: "Hi they said they didn't even saw my ticket inside they r system I'm very disappointed with buy the ticket that happened for me last year and this years too"
سلبيات: "No entertainment Untrained crew Lousy chair"
سلبيات: "There is no way of knowing which fly Nas flight I was supposed to board. Etihad is not very good at informing the customers about partner airline check in process. I was running around the airport like a mad man trying to figure out my flight number and check in station. The airline lost my luggage and the claim process is vague. I was told I will be contacted with my claims number at the airport. Thus far I haven't heard anything from the airline. The number given goes straight to voice mail."
ايجابيات: "Boarding at the airport was really poor. The flight was delayed for almost an hour."