Staff is amazing every thing is ok Just the aircraft is not old
Missed connection due to a 1,5 hours delay of first flight, resulting in a 24 hours delay at destination. Poor assistance at the airport. Long wait, with not even internet connection. Awful experience.
The ground crew were great, assisting me with a wheelchair. The pilot aborted our landing so that was a little scary. Otherwise all was good.
سلبيات: "Business class"
ايجابيات: "Flight crew was very friendly and helpful."
سلبيات: "Boarding process quite chaotic."
ايجابيات: "Crew was very nice. Everything was lovely."
سلبيات: "It took a very long time to get my credit card processed for extra luggage. Then flight was delayed."
سلبيات: "Not losing my luggage"
ايجابيات: "Boarding was done well and plane was on time."
سلبيات: "The staff was not very friendly and very lax in prep for take-off and landing."
ايجابيات: "Airport facilities"
سلبيات: "No entertainment at all in the plane."
ايجابيات: "Arrived on time. Baggage arrived quickly."
سلبيات: "Plane was dirty and had flies, which were really annoying. Food was mediocre airline food."
ايجابيات: "The business class was nice and comfortable with a decent price"
سلبيات: "Flight attendant could smile more."
ايجابيات: "the crew was nice"
سلبيات: "the food and seats"
ايجابيات: "Lenient on the luggage allowance but human relations need to"
ايجابيات: "Short flight, very efficient. No extra fees for baggage."
سلبيات: "Cabin staff could have been a little more friendly."
ايجابيات: "Very good and helpful crew. I would have loved to see seafood on their Manu."
سلبيات: "communication while waiting for transfer to overnight accommodation/hotel need serious improvement."
ايجابيات: "every thing was fine. very friendly"
ايجابيات: "Enough room to sit comfortably in."
سلبيات: "Bathrooms were so dirty by the end of the trip. The toothpaste they gave us was so dried out, you couldn’t even break the seal on it. The ear plugs they gave out were useless. The entertainment had no movies or TV shows I liked. There was a guy next to me who overflowed his seat over into mine."
سلبيات: "Transit to jeddah is a nightmare"
ايجابيات: "they were friendly and amazing"
سلبيات: "If flying on time its always late even more than one hour"
سلبيات: "3 hours delay !"
سلبيات: "Being on time could’ve been better"
ايجابيات: "Nice experience with EgyptAir. The desk people and crew were so friendly except for one flight attendant (a lady) in the plane."
سلبيات: "everything was ok."
سلبيات: "Actually I didn’t fly as I didn’t receive the confirmation email or the ticket and I had to call vayama who informed me that they don’t have any records for my booking although my credit card was authorized for the amount !! I had to do another booking fire test with the airlines due to limited time before departure!"
ايجابيات: "Once on board fine..."
سلبيات: "Having to pass three security checks, nothing rude, but over the top."
سلبيات: "Long waiting time"
ايجابيات: "They were on time Greeting was nice Food OK (breakfast)"
سلبيات: "The time it took from the car to the airplane took more than 1 hour and 30 min. Totally unorganized check points with no crowed control or whatever. I think if they want more tourist in the future they have to work on that!"
سلبيات: "when issues electronic boarding pass it was mentioned I have to leave from terminal 3 .. when went there they said it is wrong & changed to seasonal terminal which is 30 mnts drive by the terminals bus.. very frustrating experience"
سلبيات: "Long time at jfk airport"
سلبيات: "Very good I'was very happy but the airplane was old special The one from Egypt to Djeddah."
ايجابيات: "The hotel and the food"
سلبيات: "The same problem I see with Egyptair company, Flight attendants need to learn some manners how to deal with guests, and most importantly LEARN ENGLISH. These are just waitresses brought straight from some Bus company or Train company."
ايجابيات: "Crew was very polite"
سلبيات: "Checkin was disorganised"
ايجابيات: "Excellent experience overall, I would definitely fly again with Egypt Air."
سلبيات: "Only small thing was, I have seen better as far as in flight entertainment. The touchscreen was not responsive and selection not great. I brought my own on a tablet so it wasn't a big deal for me."
ايجابيات: "On time and smooth operation."
سلبيات: "Equipment was old and worn but performed as required. Needed more water passed out to drink"
سلبيات: "Everyone was courteous. And considerate. Like me!"
سلبيات: "Close flight without care of me and they charge me extra fee to get a new booking"
ايجابيات: "Smooth landing Cleanliness Helpful announcements in Arabic,English, and French(Cairo to Paris non stop flight)"
سلبيات: "Delay in getting ear phones No near end of flight trash pick up"
سلبيات: "Some of the seats are situated so that you really can't see the movie. The screen closest was right above my head and the next one was too far to really see especially with the glare"
ايجابيات: "Excellent Helpful boarding & on flight crew. New aircraft"
سلبيات: "Very poor entertainment choices."
ايجابيات: "Flight was punctual"
سلبيات: "Late - like departure flight to CDG Departing/Arriving on time is consistent EgyptAir weakness"
ايجابيات: "For a short hour flight, i say it was just fine, not really enough time for a movie or anything so it makes sense not to have a TV with every seat, and it is no big deal. i slept the whole way and didnt even realize we took off or landed. could be more comfortable but again i was able to sleep the whole way without a problem"
سلبيات: "There were announcements about the flight being delayed which were difficult to understand. On announcnent of the boarding procedure, families with children were not given priority and all passengers were called on together raher than by rows (BACK TO FRONT) so boarding could take place without delays!"
ايجابيات: "The crew and the easy boarding"
ايجابيات: "Nice cooperative crew & fairly comfortable seating"
سلبيات: "dont know"
ايجابيات: "Crew was okay and seats were comfortable"
سلبيات: "Food and boarding"
ايجابيات: "Excellent service and ontime takeoff"
ايجابيات: "Flight was canceled without notice"
ايجابيات: "I just like long international flights so everything was great"
سلبيات: "Only issue I had was how cold it was"
ايجابيات: "Boarding counter team"
سلبيات: "keep flight on time, online check in was not working, Less damage while handling bags"
سلبيات: "Earlier notice of the 1 hr delay, compensation of the delay, onboard entertainment,"
ايجابيات: "The crew is amazing and flight is fine. There was a meal service on the 2 hour flight."
سلبيات: "The Jeddah airport is horrible. 3000 people, one filthy bathroom, not nearly enough seats in the small gate areas."
ايجابيات: "I am a big guy. The seat was one of the more comfortable ones in recent times. The five staff that I encountered were all super courteous and helpful. They were also very kind and considerate of the unrelated 6-yr old sitting on the next seat."
سلبيات: "Pretty much everything was excellent."
ايجابيات: "Crew is very good but seat is not good.as alfursan Member ineed asil seat"
سلبيات: "Check in staff are very slowly"
ايجابيات: "The Saudia crew were friendly as they have always been on my flights - regional in the Middle East. They are efficient and will help you out as much as possible"
سلبيات: "The airline overall is mediocre to good. The seat selection process is a joke. I was assigned a middle seat on the return trip along with my outbound seat selection. I had no idea I even had a seat selection as neither the app nor the site gave me any indication that I even had a seat."
ايجابيات: "Crew responsiveness"
سلبيات: "Bag drop off took alot of time & surprisingly the line in sky priority was much slower than the regular check-in line. Delay by 30 mins in departure even though i boarded 30mins before scheduled departure time"
سلبيات: "1- seats selections. 2- meals 3- arrival procedures."
سلبيات: "Baggage weight allowed total of 22kg is too low compared to other airlines."
ايجابيات: "LOVED the WiFi on board. Awesome."
سلبيات: "No booze? Wish i would have known that before booking. Probably wouldn’t have chosen this airline. I love having a glass of wine on international flights. It helps me relax. The fact it was 15 hours of dryness, put a damper on the flight. Also, there was a prayer to “allah” that came on the info system, and the plane was chanting. Very uncomfortable. Probably will not fly this airline again."
ايجابيات: "flight was normal."
سلبيات: "luggage lost! what should I do?"
ايجابيات: "Boarding and entertainment"
سلبيات: "Comfort My Saudi airline seat did not work I couldn't tilt it nor listen to the movies since it was torn off as well"
ايجابيات: "When checking in, was offered seat at the emergency exit, without asking. Boarding was quick and service on plane excellent."
سلبيات: "I was not permitted to board at check-in since this booking had a domestic transfer and a visa was required. I would not have chosen this ticket if that was clear in advance. I was told at check-in that my only option was to make an expensive last minute change to the ticket."
ايجابيات: "The staff and airline was very accommodating and lived up to its name. There were no issues or delays."
سلبيات: "Everything was fine only negative on this plane is no alcohol. If alcohol is a must, don't fly it."
ايجابيات: "Aircraft was good. Seats were comfortable and crew was friendly."
سلبيات: "Saudi Airline's Airport terminal in Jeddah is one of the worse airports in the GCC. It is outdated, dirty, not enough seats, small, unfriendly staff and even the so called Alfursan business lounge is nothing special. I would certainly not recommend anyone to travel via this airport, particularly if they have a long connection."
سلبيات: "To summarize. First the transit area is crowded and very small The transit airport is only for Saudi airlines , they have only one lounge which is not supporting any Visa card ( means if your Visa card allow you to enter for free lounge you will not find it case it will be in the main airport which they will not allow you to go their and if you want to enter the only lounge their means you must pay or to be alfursan member ) . Second when we enter the airplane and when we reach the runway the captain announced (We have technical problem and we will go back to the gate to fix it) . We stayed 2 hours plus in the airplane then they said we fix it and we will start our journey now . Third :When I reached cairo airport sound 3:30 am , i didn’t find my only bag :( Not only me , around 15-20 passengers had same issue . We went to the counter and they said it’s usually happens in Saudi airlines in the busy season , I was shocked , then he said wait for the next flight case they put some bags on it , I have no choice except waiting case it’s my only bag and everything is in it . But unfortunately after waiting in the airport till 7:30 am I got nothing , they took my number and they give me document that I have a missed bag and they will contact me within 48 hours to update me . I was planing to travel out of cairo but I couldn’t case they said i need to be in cairo if I want the bag to be delivered fast . So I waited till they call me again around 4-5 pm the delivery company told me that they have my bag , I was surprised that they remove the plastic packing ( which we keep it for safety ) and they said case it’s needed to be removed before entering in the X-ray , more over the delivery company ask me to meet them around the airport and I reached before them ( the funny thing , they reach to me through public transportation) what a careless!!!"
ايجابيات: "Ease of booking and pricing"
سلبيات: "Why is it impossible for Saudi Air to give passsengers their kids strollers at the airplane gate like they do in all airports???!!! This is the second time this has happened to us in a week. I checked and double checked with the crew to make sure I get my child’s stroller by the plane so I don’t have to carry him on my back to baggage claim and of course they lied about returning my stroller to me to the plane after landing. Extremely disappointed and frustrated. Will avoid traveling through Saudi for as long as possible."
ايجابيات: "It has a nice aircraf and on time. The food is great."
سلبيات: "They don’t board passengers by zone. So passengers need to wait in until the other passengers put his luggage to walk to your seat. Second, they still use buses in Jeddah to get to arrival terminal."
سلبيات: "Because of your “flight change” i had to miss my flight and oay an extra $100 at cairo international airport to book me the next flight to jeddah, you guys should seriously reimburse me."
ايجابيات: "That there were available seats for me to change when my TV screen wouldn't work"
سلبيات: "Staff wasn't very helpful when my screen wasn't working. Flight was very choppy n bumpy........,,.."
ايجابيات: "It was on time"
سلبيات: "They left my bag at riyadh when i was coming into Dubai. Then no call the next day to say it was ready- i had to call to learn it was at customs. Went to customs and no explanation no apology. Saudi airlines didn’t call me. Next on my way back, that Jeddah airport was the dirtiest I’ve ever been to. Not to mention the racist way I was treated by their crew who for no reason, despite my very early check in was made to sit in the middle seats next to the toilet. I will never ever fly Saudia again and will tell my many friends and family never to use them too!"
سلبيات: "I had requested vegetarian meals on all out flight to and from Egypt on Saudia for my daughter. They had no record of it and were not able to provide it. I don't know if that is a problem with the airline or with Kaya"
ايجابيات: "Crew very nice n polite, lots of food, good seats n movies, smooth easy flight, loads of baggage allowance"
سلبيات: "Officials n staff at Jeddah very rude n interval time btw connecting flights too short!!! Flight to Cairo very rough n no apologies or explanations from the crew about it"
ايجابيات: "Praying Area onboard"
سلبيات: "However the food was good, only two small meals about 10 hours apart!!!"
ايجابيات: "Check in and boarding"
سلبيات: "The landing was awful very big shock and impact that hurts in the head and neck."
سلبيات: "Transit in jeddah was bad.."
ايجابيات: "The movies and food"
سلبيات: "The seat arrangement 2-2-2 sometimes could bother when we were sleeping"
ايجابيات: "My worst flight decision. Will never fly Saudia even if offered free. Terrible and stinky aircraft, ride cabin crew who struggled to understand basic English. Zero cleanliness."
ايجابيات: "Excellent flight and service. Best value for business class"
ايجابيات: "-too much difference between Saudi Airlines (JED/GCD: 9/10 points) and (JED/YYZ: 5/10 points), whether on going or on returning flights"
سلبيات: "-We left Canada late One hour -The crew needs to be PLEASANT (smile) and act professional -No eye sleeping shade distribution -No Sky Sales Boutique -New headphones are low quality-too much noise -Fresheners and lotions were put very late in the washroom -They do not have enough chicken in the lunch meal, nor enough eggs in the breakfast meal (they gave me chickpeas all along) -Too much difference between Saudi Airlines (JED/GCD: 9/10 points) and (JED/YYZ: 5/10 points), whether on going or on returning flights"
ايجابيات: "The young man and woman who checked us in were AMAZING. Very sweet, jovial and accommodating to the best of their ability. The crew was sweet as well and they seemingly, loved their jobs. The plane was spacious for economy and wide open. That being said, we were able to get a whole row to ourselves, which just put the icing on the cake."
سلبيات: "At such high altitudes, for a very long period of time and for the latter half of the flight, flying over desert sand, I became very dehydrated and constantly had to ask for water. When I asked the crew if my travel mate and I could just have our own bottle, we were given one bottle to share. As a frequent flyer I try really hard to be as little of a pain as possible, ensuring I bring everything I could possibly need with me on a flight. It is suggested, for every 2 hours you're in the air, you drink 8 oz of water, which for us would've totaled 48-56 oz. it's almost impossible to carry that much water with you while flying. That would honestly be my only gripe, full 16-24 oz bottles of water to the passengers or more water service."
سلبيات: "Need more variety of types of music"
ايجابيات: "Staff were friendly, aircraft were clean and comfortable, with the entertainment being as entertaining as it should be. Food was decent and baggage policy is nice and generous. Seats are comfortable with great legroom, and good width and pitch. Boarding and ground services at Heathrow are great as always."
سلبيات: "The IFE doesn't have the most intuitive user interface and the flight map stopped working at my seat. Also, the seats looked worn and as though they had seen better days though they were still comfortable."
سلبيات: "The flight delayed more than 2 hrs which is lead to miss the next flight."
سلبيات: "When checking in, we learnt that my seat wasn't available anymore cause they regularly overbook their flights. I had to be transferred to another company to come back home... after long discussion!!"
سلبيات: "Lit to take off more than 20 minutes"
ايجابيات: "maybe the prayer area"
سلبيات: "no variety of the food. noisy cabinet. I feel not safe."
سلبيات: "baggage was lost and airlines doesn't have efficient way of locating luggage. Guest relations wouldn't even call airport to check to see if any untagged or other luggages were found, they instead told me to call myself. Continuously told me that I need to be patient and fill out baggage claim form in 5 days. They were very unprofessional and kept hanging up the phone up on me."
سلبيات: "I asked the website to change the destination. The reply came 12 hours before the flight. I couldn't wait so i took another flight and paid for another ticket."
سلبيات: "Delayed by approximately 1 hour. Changed my seat without permission or even pre-announcement."
ايجابيات: "The flight was on time and we surprisingly landed early, which was great. Suitcases were out on time. Left the airport within an hour after landing"
سلبيات: "Wish there was a snak for ppl who decide to skip the meal"
ايجابيات: "Entertainment system is great, plenty room for the legs and friendly flight assistants."
سلبيات: "The boarding pass was supposed to be printed out at Sofia airport but it was not. I pulled it up online at Turkey airport but no one told me I have to go and check on the counter as it is supposed to be and show my visa. That caused some delay. However the delay caused by taxing was even bigger."
سلبيات: "I was charged 270$ to change my travel date, it was cheaper canceling the trip entirely"
I like the price of the ticket. I do not like the waiting, waiting, waiting to drop off luggage. I do not like the waiting, waiting, waiting to board. I liked that the flight was on time.
Delayed more than an hour.
Staff aggressive The gate was too far
Very poor Customer service…the girl at the check in desk was horrible. her service was not even close to world standard but I think Flynass can improve and learn to treat their customers better
New airplanes - timely departure! No entertainment, this needs improvement!
The flight delayed. No screen, no charge for mobile devices. The portion of food is very small. The food is not delicious and no sweet just 3 pieces of fruit mostly apple. If you want coffee or tea you have to buy even you buy ticket at higher price than airlines that offer drinks, snacks and meals for free.
سلبيات: "The flight is delayed for two hours"
ايجابيات: "i need to change the date but cannot find anyone help, including either call center or flynas staff in airport"
سلبيات: "just give me a simple way to change my flight"
سلبيات: "Schedule. Crew"
ايجابيات: "The Crew members especially Magid"
سلبيات: "People are sitting in our seats!!! This issue is on every single flight I have with FlyNas"
سلبيات: "Always late, an they blame it on the previous flight, as if it is operated by different company"
سلبيات: "Being on time. Always their standard excuse to be late is due to delay from previous flight; as if each flight run by different company."
ايجابيات: "Bad experience with flynas"
سلبيات: "Saudia airplanes much better. This is the last time with flynas."
سلبيات: "Flight again delayed , over 2 hours Complete lack of communication from the crew Once landed waited ages for the buses, once in the buses also waited ages on the Tarmack A complete disaster from start to finish And again no one to talk to no compensation Will not use these! airline ever again !"
سلبيات: "delay flight and rent another craft lion air !!"
ايجابيات: "So good everything was okay"
سلبيات: "1 hour waiting for customer service to answer the call"
ايجابيات: "We arrived before time"
سلبيات: "The crew were very cold, not even smiling and didn’t have welcoming spirit"
سلبيات: "Was so hot and delay as usual with flynas!"
ايجابيات: "Fast flight reached before time"
سلبيات: "The boarding time"
ايجابيات: "Business Class is very comfy."
سلبيات: "Food quality. Number of business class seats."
ايجابيات: "The boarding was easy and the personnel was so nice, the flight took up early and reached before time"
سلبيات: "The entertainment in the flight"
سلبيات: "not delaying 2 hours"
ايجابيات: "The flight arrived 30 min earlier than the scheduled time."
سلبيات: "The coffee wasn't hot enough.. No hanger available on the flight to hang clothes.. Luggage took too long to arrive to terminal."
ايجابيات: "The crew was very rude. They were not helpful at any stage."
سلبيات: "Crew members should be trained properly about how to be nice in dealing with passengers."
ايجابيات: "Business class seats are very comfy & dinner on airplane was delicious."
سلبيات: "They are still using busses for boarding in both Taif and in Dammam airports."
ايجابيات: "Departure was on time. Riyadh airport had good facilities."
سلبيات: "During boarding, the line was held up moving passengers around. At Jeddah airport, stairs are hard for children and elderly."
سلبيات: "Late departure and messy airport at jeddah"
ايجابيات: "Not anything really"
سلبيات: "No knee room, pointy metal seat backs. Hard seats they charge for a can of soda..."
ايجابيات: "As mentioned above"
سلبيات: "There was no pillow on the flight and the hostess was rude"
ايجابيات: "Onboarding took long time though i had reached airport at 8 pm. They didnt give me boarding pass for my second connection flight. Asked me to get it at abudhabi airport."
سلبيات: "Ethihad Needs to train their employees."
ايجابيات: "Howcome i was denied travelling when i had a booked and confirmed ticket? I am asked to travel after 11 hours. For me time is equal to money. Ethihad people in abu dhabi airport terminal 3 people treated me very badly and rudely."
سلبيات: "Please speak to airline and give me a compensation for the huge loss i had due to this ignorance from ethihad and the organizers like you.I will share my experience with my friends and all social media groups and will do everything possible to spread this bad way of managing tickets and customers."
ايجابيات: "Timing and convenient. No stops Professional crew"
سلبيات: "I like Timing and convenient. No stops Or connection. I don’t like the jet its self, very old. I don’t like the the way they charge for EVERYTHING (seating, luggage, food...etc) They need to provide entertainment facilities"
ايجابيات: "Flight late about 30mihutes no explanation"
ايجابيات: "Punctuality, Cleanes, good service, great attendees"
ايجابيات: "Very punctual"
سلبيات: "Everything was fine, I didn’t order any food so can’t join dge"
سلبيات: "In business class Although only 3 out of 9 seats had passengers, there is no room for my bag, the cabin craw asked me to put my bag in economy class. When I refused she then took her bag out of the place above my seat. That was very bad as this location is paid for part of the ticket & I shouldn’t be asked to use economy class storing place."
ايجابيات: "Craw are professional"
سلبيات: "No entertainment"
سلبيات: "Flight was delayed by 6hrs"
ايجابيات: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak."
سلبيات: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak. My number is 00966504468614 and I need quick response until I start for escalation."
ايجابيات: "No thing"
سلبيات: "Late without plogize"
ايجابيات: "Hi they said they didn't even saw my ticket inside they r system I'm very disappointed with buy the ticket that happened for me last year and this years too"
سلبيات: "No entertainment Untrained crew Lousy chair"
سلبيات: "There is no way of knowing which fly Nas flight I was supposed to board. Etihad is not very good at informing the customers about partner airline check in process. I was running around the airport like a mad man trying to figure out my flight number and check in station. The airline lost my luggage and the claim process is vague. I was told I will be contacted with my claims number at the airport. Thus far I haven't heard anything from the airline. The number given goes straight to voice mail."
ايجابيات: "Boarding at the airport was really poor. The flight was delayed for almost an hour."