سلبيات: "Excellent customer service"
ايجابيات: "Nothing really."
ايجابيات: "Very limited (basically 2 times) food were provided over 16:40 hrs flying time. Kids were hungry. No tea/coffee were provided. After distributing warm clothes, we got food almost one hour later."
سلبيات: "They should add one more meal and drinks more frequently."
ايجابيات: "The crew were extremely helpful and they did there best to keep us comfortable"
سلبيات: "The boarding process is a mess"
ايجابيات: "Crew"
سلبيات: "Food"
ايجابيات: "Smooth trip"
سلبيات: "All is well"
ايجابيات: "Onboard services improved dramatically since last for same route ✅"
ايجابيات: "Nothing"
سلبيات: "Everything"
سلبيات: "Departure on time"
ايجابيات: "Space, crew"
سلبيات: "Chaotic boarding"
ايجابيات: "Going on time and arriving in time"
سلبيات: "Offering a simple snack"
ايجابيات: "I don’t like the delay"
ايجابيات: "Nothing. Everyone was tough. Not smiling. Not helpful. Too many scans and check points"
ايجابيات: "Aicraft was decent"
سلبيات: "They downt know what customer service is all about!"
ايجابيات: "Take off was on time. Food was good. Crew was professional."
ايجابيات: "Seating and entertainment"
سلبيات: "FooD"
سلبيات: "Male and departurr"
سلبيات: "I paid by Credit Card for the trip but Saudia didn’t accepted my payment and paid them cash to get my Boarding Pass I have cash receipt as documents"
سلبيات: "Delayed flight from Jeddah as usual."
سلبيات: "I purchased a window seat in the exit aisle from the airline when booking. The airline seated me in a regular aisle seat without legroom."
ايجابيات: "Comfortable, nice staff clean"
سلبيات: "Chairs are close to each other"
سلبيات: "I booked a returned flight from JFK to JED and back for my younger sister, she arrived on the same flight I booked but when returning flight from JED to JFK her ticket was suspended. The person on the counter said it was suspended due to she never boarded on the plane from JFK to JED. Never again booking on the website."
ايجابيات: "The crew dosnt know how to deal with passengers Need more trining"
ايجابيات: "The AC was great"
سلبيات: "Jedda airport Boarding"
سلبيات: "Delay after delay. Broken entertainment system"
ايجابيات: "Nothing"
سلبيات: "Delay with no clear explanation or expected time. Poor Coordination."
ايجابيات: "This flight did not have a prayer room which made it much more quiet and comfortable."
سلبيات: "More beverage options"
سلبيات: "Had requested vegetarian meals for me daughter and she did not receive one on any of our flights."
ايجابيات: "Newer Planes - comfortable seats"
سلبيات: "No understanding of nuts and associated nut allergies - especially life threatening ones. 1. Pistachios left in seat pockets (my daughter has life threatening allergies from pistachio) - we explained to the stewardesses and the pilot came to - his answer was "SO WHAT" 2. Brownies served as dessert have traces of peanuts (my son has life threatening peanut allergies) 3. Dates served with nuts"
ايجابيات: "The seats are comfortable and the entertainment system is excellent. The flight staff where also very nice."
سلبيات: "I would have liked there to be snacks offered to passengers in between meals."
سلبيات: "The terminal in Jeddah was the worst. There weren’t sufficient bathrooms for the number of flights/people passing through and the bathrooms were soaking wet. In addition, it rained and there were leaks in the roof all throughout the terminal. The water was literally pouring in non-stop. I advise anyone to avoid long layovers (or any layover) in Jeddah. The only positive aspect is there are a couple of good (small) coffee shapes and reclaimed chairs that are good for sleeping."
ايجابيات: "It was much better than the Washington flight"
ايجابيات: "Stay longer than schedule lot of crowds not clean"
ايجابيات: "Really nice crew."
سلبيات: "Baby! It was tight. Very little wiggle room and the seats were super uncomfortable. Thank my lucky stars I only had to endure the flight for 2 hours or I don't think I would've made it."
ايجابيات: "-Same as above-"
سلبيات: "The transit time is rather long to Europe."
ايجابيات: "Worst."
سلبيات: "Worst."
ايجابيات: "Nothing"
سلبيات: "Flight is delayed too much!!!"
ايجابيات: "I was relieved that there was a bit of onboard entertainment after my first flight and abysmal layover in Jeddah."
سلبيات: "Overcrowded plane and filthy toilets."
ايجابيات: "comfortable chair"
سلبيات: "staff , food and baggage service"
سلبيات: "Personnel in jeddah airport left their places ,,leaving thousands of passengers without service. ..no one to complain to,,, irresponsible behaviour, ,,never using your airlines again"
ايجابيات: "No thing"
سلبيات: "Old plane .. bad service.. no entertainment.. ):"
ايجابيات: "I like the way they treat their customers in every way possible. Very clean seats, inside the plane and every where in plane."
سلبيات: "Na"
ايجابيات: "Almost everything"
سلبيات: "Entertainment wasn't up to date."
سلبيات: "We were delayed on the runway for an hour with no updates. Inside the plane, it was extremely warm, and the crew did not come around with water until after the plane had taken off."
ايجابيات: "The seats"
سلبيات: "The food was ok. I was expecting a bit more freshness"
The crews need to be elevated to emirates level
ايجابيات: "Everything was fine!"
ايجابيات: "Everything was good"
سلبيات: "Everything is good"
ايجابيات: "Crew was amazing, decent leg room"
سلبيات: "Smelled like Indian body odor"
ايجابيات: "Crew was great"
سلبيات: "It smelled like Indian body odor on the plane"
سلبيات: "The staff have to respect people and they have to solve the problems which comes to passenger."
سلبيات: "I paid more than the price of the ticket for my luggage"
ايجابيات: "Delay"
سلبيات: "Don't delat"
ايجابيات: "Good quality meals online and also on board. Prompt departure and arrival. Professional staff."
سلبيات: "Some entertainment is needed on longer flights. This is the only downside."
ايجابيات: "Very good pilots and impressive flight management."
سلبيات: "Delayed departure time and unreasonable price for snacks on the plane."
ايجابيات: "Crew, cleanliness, timing"
سلبيات: "No entertainment"
ايجابيات: "Maintained time even though late"
سلبيات: "The flight was a bit delayed"
ايجابيات: "On time"
سلبيات: "Nothing to complain"
ايجابيات: "Good crew"
سلبيات: "Boaring and security in Indian airports"
ايجابيات: "The price, the space between seat rows"
سلبيات: "No more of food menu,"
ايجابيات: "The crew proficiency"
سلبيات: "Boarding time in the transit airport and the handbag limit in the first airport"
سلبيات: "provide at least drinking water in flight"
سلبيات: "they put my hand luggage in check-in luggage and broken my hand bag it was brand new was 100 usd price .when i complain at Nairobi about it they refuse to take my complain .can i get compensation for that ?"
ايجابيات: "There is not a single thing about this flight and airline worth appreciating"
سلبيات: "Some of the most unhelpful, incompetent and unprofessional staff i have ever had to encounter. Honestly the worst flight of my life. NEVER flying with Air Arabia again and I recommend everyone else spend a little more money to fly with another airline to avoid the hastle this airline will without a doubt put you through. I have submitted a complaint with Air Arabia, let us see if they even reply"
ايجابيات: "I liked the fact that the flight was on schedule in spite of the fact that one passenger seemed to cause a delay on forgetting to locate his passport from his own carry on ! I also liked the content shown on the screens as they juggled my ken a bit! Food was to taste despite the cabin pressure! The cabin crew were just amazing!"
سلبيات: "I did not like the fact that I had to strech my pate and strain my eyes to view the screens. The food was a bit expensive on board unlike online!I feel the variance is unjustifiable. Seats are so squeezed and unadjustable for more comfort!"
ايجابيات: "The staff onboard is great. That is the only thing I have to say about this airline in a positive light. I will not use them again."
سلبيات: "no entertainment, no food (without paying high prices for). I will not use this airline again"
سلبيات: "Tried to book baggage and seats online for flight from Colombo to Sharjah but website wasn't working, so called their office in Colombo. Was told it was too late to book baggage so would have to pay more than double the regular charge. I explained repeatedly that I had tried to book it but the website was down but the lady on the phone completely ignored what I was saying. She then said I should have called them to report the problem - insinuating that it was somehow my fault that their website wasn't working. Quite an interesting twist on 'customer service' in a service industry company. Nothing in the email I received from them stated what to do should their waist fail; no number to call, no procedure, nothing. I had to take a 1-hour trip into the city to speak to them directly at their office. The lady there I spoke with simply made a few mouse clicks and the problem was solved. This of course begs the question of why that couldn't have been done over the phone. The lady on the phone put me on hold for over 10 minutes, clearly hoping that I would give up and hang up. Air Arabia should fire this person immediately as she has no business being in the customer service industry if she is going to be so insulting to a paying customer. As a member of the company she sheds a horrible and unprofessional light on it."
ايجابيات: "Food is good and cheap Beverages are cheap Friendly staff On time"
سلبيات: "Sharjah airport is very dirty"
ايجابيات: "Nothin as I want cancel this journey as noone come in these and I booked tickets for my friends and they said not coming and I called air Arabia company 10 days before journey depart and they refused to give refunds and this site is very poor to help customers for these conditions , very bad"
ايجابيات: "boarding was fast"
سلبيات: "seat comfort"
ايجابيات: "Was a cheap flight"
سلبيات: "The Seats doesn't recline"
ايجابيات: "On time Service. Courteous Crew. No Alcohol policy"
سلبيات: "Meal was burnt. They should look into the meal heating process :)"
ألغيت الرحلة دون أن يعلمنا أحد، حتى موظف الطيران المدني في المبنى ما كان يدري حتى سأل. The flight has been canceled and they didn't inform us before, also the civil aviation employee in the terminal wasn't known until he asked.
The flight is delayed more than 3 and half hours, we were on the gate but no body told us about the delay and there wasn't a screen right there to shows us the delay, the staff came late also for boarding. We were lost 😕
Flyadeal was nice surprise. It was excellent airline affordable 👍 big thumb up . I wish you more success
I am really appreciate your help
Boarding staff is changing passenger locations regardless of the money you pay during reservation. They do not respect women and specially when pregnant. Very bad airlines and bad staff. It will be on my blacklist onwards!!
They took our bags at the door of the plane stating that the cabin was full. Then we waited over 39 min for getting the bags from baggage claim. Flight was late This is usual for flyadeal . Very bad experience again
ايجابيات: "Nothing was good to like"
سلبيات: "The boarding experience was the worst ... we did board from a different gate than on screens and through busses The previous flight was canceled so they board the the passengers of that flight with us with no respect to the rules of the government of social distance with passengers from boarding to seating all passengers next to each other"
ايجابيات: "I do like comfortable seat and crew services"
ايجابيات: "Nothing"
سلبيات: "The flight attendant was so disrespectful to women with her kids , they should hire people with good attitude."
ايجابيات: "I went good discount"
سلبيات: "Good price"
ايجابيات: "The crew was good"
سلبيات: "More comfortable sets"
سلبيات: "Aircraft not on time. Aircraft outside dirty. Announcements in English barely understandable. Aircraft noisy. Wet lease from Vueling Spain"
ايجابيات: "Smooth takeoff and landing. Clean board."
سلبيات: "N/A."
ايجابيات: "Waste your money"
سلبيات: "Not delay the flight for 6 hours"
ايجابيات: "The crew should be more helpful especially one female hostess ? Morocon was very incooperative not helping the passenger to left her bag and was rude."
سلبيات: "The one in the boarding in Riyadh refused to give us 2 seats near each other claiming that the plan is complete However the one in Jeddah was very cooperative and gave as 2 near seats. Jeddah crew is better"
ايجابيات: "Departed and arrived on time."
سلبيات: "I took the exact same flight twice; both times passengers were taken to the basement to the farthest gate at the airport for boarding. And then, we took a bus around the airport ground to the airplane which was too far from terminals."
ألغيت الرحلة دون أن يعلمنا أحد، حتى موظف الطيران المدني في المبنى ما كان يدري حتى سأل. The flight has been canceled and they didn't inform us before, also the civil aviation employee in the terminal wasn't known until he asked.
The flight is delayed more than 3 and half hours, we were on the gate but no body told us about the delay and there wasn't a screen right there to shows us the delay, the staff came late also for boarding. We were lost 😕
Flyadeal was nice surprise. It was excellent airline affordable 👍 big thumb up . I wish you more success
I am really appreciate your help
Boarding staff is changing passenger locations regardless of the money you pay during reservation. They do not respect women and specially when pregnant. Very bad airlines and bad staff. It will be on my blacklist onwards!!
They took our bags at the door of the plane stating that the cabin was full. Then we waited over 39 min for getting the bags from baggage claim. Flight was late This is usual for flyadeal . Very bad experience again
ايجابيات: "Nothing was good to like"
سلبيات: "The boarding experience was the worst ... we did board from a different gate than on screens and through busses The previous flight was canceled so they board the the passengers of that flight with us with no respect to the rules of the government of social distance with passengers from boarding to seating all passengers next to each other"
ايجابيات: "I do like comfortable seat and crew services"
ايجابيات: "Nothing"
سلبيات: "The flight attendant was so disrespectful to women with her kids , they should hire people with good attitude."
ايجابيات: "I went good discount"
سلبيات: "Good price"
ايجابيات: "The crew was good"
سلبيات: "More comfortable sets"
سلبيات: "Aircraft not on time. Aircraft outside dirty. Announcements in English barely understandable. Aircraft noisy. Wet lease from Vueling Spain"
ايجابيات: "Smooth takeoff and landing. Clean board."
سلبيات: "N/A."
ايجابيات: "Waste your money"
سلبيات: "Not delay the flight for 6 hours"
ايجابيات: "The crew should be more helpful especially one female hostess ? Morocon was very incooperative not helping the passenger to left her bag and was rude."
سلبيات: "The one in the boarding in Riyadh refused to give us 2 seats near each other claiming that the plan is complete However the one in Jeddah was very cooperative and gave as 2 near seats. Jeddah crew is better"
ايجابيات: "Departed and arrived on time."
سلبيات: "I took the exact same flight twice; both times passengers were taken to the basement to the farthest gate at the airport for boarding. And then, we took a bus around the airport ground to the airplane which was too far from terminals."
ألغيت الرحلة دون أن يعلمنا أحد، حتى موظف الطيران المدني في المبنى ما كان يدري حتى سأل. The flight has been canceled and they didn't inform us before, also the civil aviation employee in the terminal wasn't known until he asked.
The flight is delayed more than 3 and half hours, we were on the gate but no body told us about the delay and there wasn't a screen right there to shows us the delay, the staff came late also for boarding. We were lost 😕
Flyadeal was nice surprise. It was excellent airline affordable 👍 big thumb up . I wish you more success
I am really appreciate your help
Boarding staff is changing passenger locations regardless of the money you pay during reservation. They do not respect women and specially when pregnant. Very bad airlines and bad staff. It will be on my blacklist onwards!!
They took our bags at the door of the plane stating that the cabin was full. Then we waited over 39 min for getting the bags from baggage claim. Flight was late This is usual for flyadeal . Very bad experience again
I like the price of the ticket. I do not like the waiting, waiting, waiting to drop off luggage. I do not like the waiting, waiting, waiting to board. I liked that the flight was on time.
Delayed more than an hour.
Staff aggressive The gate was too far
Very poor Customer service…the girl at the check in desk was horrible. her service was not even close to world standard but I think Flynass can improve and learn to treat their customers better
New airplanes - timely departure! No entertainment, this needs improvement!
سلبيات: "The flight is delayed for two hours"
ايجابيات: "i need to change the date but cannot find anyone help, including either call center or flynas staff in airport"
سلبيات: "just give me a simple way to change my flight"
ايجابيات: "None"
سلبيات: "Schedule. Crew"
ايجابيات: "The Crew members especially Magid"
سلبيات: "People are sitting in our seats!!! This issue is on every single flight I have with FlyNas"
سلبيات: "Always late, an they blame it on the previous flight, as if it is operated by different company"
ايجابيات: "Bad experience with flynas"
سلبيات: "Saudia airplanes much better. This is the last time with flynas."
ايجابيات: "Flight got delayed for an hour and they changed the craft to another airline which was super uncomfortable small and narrow seats and aircraft smells bad"
سلبيات: "delay flight and rent another craft lion air !!"
ايجابيات: "So good everything was okay"
سلبيات: "1 hour waiting for customer service to answer the call"
ايجابيات: "We arrived before time"
سلبيات: "The crew were very cold, not even smiling and didn’t have welcoming spirit"
ايجابيات: "Nothing"
سلبيات: "Was so hot and delay as usual with flynas!"
ايجابيات: "Fast flight reached before time"
سلبيات: "The boarding time"
ايجابيات: "Business Class is very comfy."
سلبيات: "Food quality. Number of business class seats."
ايجابيات: "N/A"
سلبيات: "موظف الكاونتر في الاستقبال لم يحسن اختيار المقاعد للعائلة"
ايجابيات: "The boarding was easy and the personnel was so nice, the flight took up early and reached before time"
سلبيات: "The entertainment in the flight"
ايجابيات: "crew"
سلبيات: "not delaying 2 hours"
ايجابيات: "N/A"
سلبيات: "N/A"
ايجابيات: "The flight arrived 30 min earlier than the scheduled time."
سلبيات: "The coffee wasn't hot enough.. No hanger available on the flight to hang clothes.. Luggage took too long to arrive to terminal."
ايجابيات: "The crew was very rude. They were not helpful at any stage."
سلبيات: "Crew members should be trained properly about how to be nice in dealing with passengers."
ايجابيات: "Business class seats are very comfy & dinner on airplane was delicious."
سلبيات: "They are still using busses for boarding in both Taif and in Dammam airports."
ايجابيات: "Departure was on time. Riyadh airport had good facilities."
سلبيات: "During boarding, the line was held up moving passengers around. At Jeddah airport, stairs are hard for children and elderly."
سلبيات: "Late departure and messy airport at jeddah"
ايجابيات: "Not anything really"
سلبيات: "No knee room, pointy metal seat backs. Hard seats they charge for a can of soda..."
ايجابيات: "As mentioned above"
سلبيات: "There was no pillow on the flight and the hostess was rude"
ايجابيات: "Onboarding took long time though i had reached airport at 8 pm. They didnt give me boarding pass for my second connection flight. Asked me to get it at abudhabi airport."
سلبيات: "Ethihad Needs to train their employees."
ايجابيات: "Howcome i was denied travelling when i had a booked and confirmed ticket? I am asked to travel after 11 hours. For me time is equal to money. Ethihad people in abu dhabi airport terminal 3 people treated me very badly and rudely."
سلبيات: "Please speak to airline and give me a compensation for the huge loss i had due to this ignorance from ethihad and the organizers like you.I will share my experience with my friends and all social media groups and will do everything possible to spread this bad way of managing tickets and customers."
ايجابيات: "Timing and convenient. No stops Professional crew"
سلبيات: "I like Timing and convenient. No stops Or connection. I don’t like the jet its self, very old. I don’t like the the way they charge for EVERYTHING (seating, luggage, food...etc) They need to provide entertainment facilities"
ايجابيات: "Flight late about 30mihutes no explanation"
ايجابيات: "Punctuality, Cleanes, good service, great attendees"
سلبيات: "Nothing"
ايجابيات: "Wide seats in the business, very cooperative attendances, departure and arrival on time, clean cabin and professional captain and crew."
سلبيات: "Nothing."
ايجابيات: "Very punctual"
سلبيات: "Everything was fine, I didn’t order any food so can’t join dge"
سلبيات: "In business class Although only 3 out of 9 seats had passengers, there is no room for my bag, the cabin craw asked me to put my bag in economy class. When I refused she then took her bag out of the place above my seat. That was very bad as this location is paid for part of the ticket & I shouldn’t be asked to use economy class storing place."
ايجابيات: "Craw are professional"
سلبيات: "No entertainment"
ايجابيات: "Nothing"
سلبيات: "Flight was delayed by 6hrs"
ايجابيات: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak."
سلبيات: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak. My number is 00966504468614 and I need quick response until I start for escalation."
ايجابيات: "No thing"
سلبيات: "Late without plogize"
ايجابيات: "Hi they said they didn't even saw my ticket inside they r system I'm very disappointed with buy the ticket that happened for me last year and this years too"
ايجابيات: "Nothing"
سلبيات: "Everything"
سلبيات: "No entertainment Untrained crew Lousy chair"
سلبيات: "There is no way of knowing which fly Nas flight I was supposed to board. Etihad is not very good at informing the customers about partner airline check in process. I was running around the airport like a mad man trying to figure out my flight number and check in station. The airline lost my luggage and the claim process is vague. I was told I will be contacted with my claims number at the airport. Thus far I haven't heard anything from the airline. The number given goes straight to voice mail."
We were charged an additional $54 usd per passenger to board, not mentioned in the ticket.
We were charged an additional $54 usd per passenger to board, not mentioned in the ticket.