التاخر في تقديم المشروبات لاكثر من ساعه
ايجابيات: "Nothing impressive, mediocre performance"
سلبيات: "Service improvements"
سلبيات: "The guy on the second flight was a bit creepy"
ايجابيات: "Noce ride. Cabin crew was very friendly and helpful"
سلبيات: "Not much. Maybe better food. We asked for low fat option. They served bread. If they knew food better they knew carbs equals fat. Overall it was a good flight"
سلبيات: "When boarding from JFK the plane was like a Sauna. The ACs were not working till the plane took off. So for an hour we were in a hot Sauna in an A380 supposedly the best airplane that Emirates has. That has never happened in Emirates flight earlier btw"
سلبيات: "Too much children ob the plain and they are crying"
ايجابيات: "Today amazingly the service was too good, the hostesses were coming forward and asking if we needed something and making the journey comfortable."
سلبيات: "Was nicr"
ايجابيات: "Seat was fixed for such a long flight it is hazardous to the spine ."
سلبيات: "Allow the seat to slightly recline like any other airline"
ايجابيات: "Crew were rushed. Wifi didn't work. Lost my luggage on one flight!"
ايجابيات: "The stewardess were lovely."
سلبيات: "The refreshments"
ايجابيات: "Crew were great! Emergency exit was great too"
سلبيات: "Flight lest 2 hours late. Didn’t have my choice of meal. Cabin crew very inattentive. Worst flight ever with Emirates in business class"
سلبيات: "Connections can be imporoved"
ايجابيات: "Service level of cabin crew and ICE."
سلبيات: "The long wait to exit from the aircraft and to pick up my baggages from the carousel at Mcr airport. The main meal chicken curry & rice was a disappointment as the curry appeared slimy and starchy. It didn’t come anywhere near the delicious meal on flight from Mcr to Dubai on 12/1/19 chicken with pilaf rice!"
سلبيات: "Online Check-in didn't work properly, so we had to check in at the airport. They were understaffed and it took us over an hour to get through check in. The customer service was horrible, and we were only allowed to bring a backpack for a carry on, forcing us to check our one carry on bag. This made our two long flights uncomfortable with nothing to change into once we landed in Dubai and still had another 8 flight to Johannesburg. The flight itself was overbooked, and we then had to place our backpacks under the seats in front of us, giving us no leg room for 13 hrs."
ايجابيات: "I liked the cooperation of the crew."
سلبيات: "There's no specific reason to dislike, but 1 thing that they changed my schedule now,"
ايجابيات: "Booked a window seat and luckily the middle seat wasn’t taken. I was able to fade in and out of sleep ... much needed!"
سلبيات: "Wish I could afford to upgrade for a proper sleep!"
ايجابيات: "Love the great service, food, cleanliness, movies and extra leg room."
سلبيات: "Don't like when you have a problem with a refund. You have to fill out a form, web site doesn't work, staff also can't get it to work, you finally get a call back and they send another form to fill out. Staff write the complaint and haven't heard from anyone. I had to start over. Bad at rectifying problems and caring about customers after a trip. I booked 17 tickets for this trip for my clients. I have used you in the past for my clients ..one group 50 tickets. Carol James Travel Agrnt"
ايجابيات: "The food and beverage selection was great."
سلبيات: "had kids on board and were crying half the time could not rest Although the flight crew tried thier best. Landing was too not comfortable-dropped down very fast."
ايجابيات: "Good vegetarian selection of good. Huge choice of entertainment. Friendly and polite crew."
سلبيات: "Nothing to report"
ايجابيات: "Nice comfortable seat in business class on A380"
سلبيات: "Crew was awful. We paid a lot of money for Airport upgrade to business class because we were told economy was oversold. We were promised full business class service. On board aircraft we were not offered business class meal options as we were told they didn’t know how many people had upgraded. It was absolutely embarrassing when crew skipped us when drink and meal service were being ordered. Crew was obnoxious and dismissive about situation. Absolutely atrocious."
ايجابيات: "staff is nice"
سلبيات: "Seats are not as comfortable as other airlines. Baggage lost. Took 30 hours for us to receive. Flight to jfk seems to be cancelled due to weather, but it is very unclear due to no communication from Emirates."
ايجابيات: "Service, food, beverages and entertainment are good with Emirates. Also boarding procedures are good."
سلبيات: "Seats in Emirates keep getting smaller"
سلبيات: "Late boarding. Thought I was flying emirates and turned out to be Qantas. Seats not as comfy. They lost my luggage. Took 2 days to get it back."
ايجابيات: "Best airline so far for economy long haul flight, was emerites flight"
سلبيات: "No Arabs on board but everything in Arabic, no real issues. Would have been hard for my Thai girl to navigate on her own"
ايجابيات: "Flight tracker should be upgraded, I expect the mileage covered was way off. Also, I don't want to see commercials while I follow the flight. The forward camera was cool."
سلبيات: "Crew should keep eye on the toilets. The waste basket was backed up."
سلبيات: "The A/C was on full blast. Before take off the flight attendant took away my pillow from my lap?? No blanke was provided upon asking and my pillow was noy returned either. Considering this flight took off from CMB at 3:00 AM, both items would have been a great help. I skipped my meal."
ايجابيات: "Attentiveness and kindness of staff."
سلبيات: "Can't transfer miles."
ايجابيات: "The comfort of the flight was unbeatable. The crew was great."
سلبيات: "Lactose free meals were just salmon and potatoes all the time. A bit of creativity is needed. The security check at hyderabad needs to be looked at as we barely made the boarding."
ايجابيات: "Vego food was provided Lots of meals"
سلبيات: "Some of the food wasn't as tasty but it's airplane food"
سلبيات: "Bathrooms were not clean later in the flight"
سلبيات: "It was delayed for 8 hours!!!"
سلبيات: "I wasn't allocated the seats that I had pre booked by paying money. very annoying"
ايجابيات: "Every thing looks perfect, but since Emirates want to go one step further, then they should cosider the feet rest"
ايجابيات: "I like the food , yummy"
سلبيات: "I was in window seat. When serving food and beverages crew didn't give much concern."
ايجابيات: "I love the experience of fly with kayak and look forward to many more"
سلبيات: "Nothing. Everything was expected from a good flight."
ايجابيات: "Emirates allows you to start inflight entertainment as soon as you board and are seated. That makes any wait time more enjoyable."
سلبيات: "This particular flight was full. And I believe they may have been understaffed. I received my special meal but then the drink service didn't come around until most people were finished with their regular meal service. They didn't serve drinks and meals at the same time, for some reason. And the meal clean up took place way after everyone finished eating. It was an unusually long wait. This was surprising coming from an Emirates flight."
ايجابيات: "On time Excellent environment"
سلبيات: "1. I had put in a request for vegetarian meals, but my request was ignored. At meal time, I was given a choice between chicken and lamb. I again asked for vegetarian, and was told they didn't have any. The white guy in the next row asked for the same, and it magically appeared. The attendant noticed my shocked stare and then gave me a veggie meal too. 2. On a 16 hour flight, our tv screens didn't work. None of the attendants even came by to check, even after repeatedl requests. 3. My 6 and 9 year old kids would like to know why they didn't get any of the courtesy toys/coloring books that were given to other similar age kids. I don't want to tell them it was due to their skin color. 4. Even a request for water turned into a tug of war after we had waited for almost 20 minutes. I finally poured it out myself."
ايجابيات: "Great service, comfortable seats, and great entertainment ..the food isnt too bad depending if ur not a picky eater, but overall its the best"
ايجابيات: "The seats were well spaced and had a comfortable trip."
ايجابيات: "The flight was clean and well maintained"
سلبيات: "The flight was delayed by 1hr 30 so missed next flight and i had to buy a new ticket"
سلبيات: "My seat was broken and did not recline My luggage did't arrive and i had a conecting fly the same day to Buenos Aires and this create a big problem for me I hope i will receive my luggage son"
ايجابيات: "The entertainment was great, I managed to watch a couple of movies I have been meaning to for a while, the vegan food amazing. Being able to charge my phone from my seat was a bonus."
سلبيات: "The seats were cramped together. I felt squashed in and I am only small. It was hard to leave the row to use the toilet."
ايجابيات: "love everything about Emirates!"
Business class seats are subpar
Flight delayed about 45 minutes. Notifications within SSH airport were virtually nonexistent. Had to recognize on our own that our gate was flipped with the next one over. No visible signage changes, no announcements (that we could hear), and both planes boarded simultaneously. Confusing, but we figured it out. Otherwise all was fine.
سلبيات: "It would be best if I wasn't losing my luggage regularly in this route"
سلبيات: "Excellent customer service."
ايجابيات: "Crew was good."
سلبيات: "Business class is very basic. Flatbed seats, but they are side by side, like economy. So if you have a window or center seat, you have to climb over someone to get out to use the bathroom. Very annoying, especially for the person being climbed over."
ايجابيات: "Timing and Food"
سلبيات: "Out of 50 international flights in the past 5 years, this is the first time on EGYPTAIR. They lost one piece of luggage."
ايجابيات: "The crew were very friendly"
سلبيات: "The airplane was too old and uncomfortable"
سلبيات: "Not water being spilled on me, but I still enjoy the flight. Thank you."
ايجابيات: "Rapidity for delivering the luggage"
سلبيات: "Verification of visa"
سلبيات: "Boarding proceed to improve"
سلبيات: "The crew was horrible I will never take Egypt sort again. Flight attended spilled hot tea on me and didn’t even apologize, I acknowledge it was both our fault but at least he could of provided a napki g so I could dry off. Horrible I will never recommend this airline"
ايجابيات: "Good crew"
سلبيات: "Entertainment Luggage claim Food"
سلبيات: "Late boarding Late take off Late luggage Broken seat"
سلبيات: "Transit to jeddah in Cairo is a nightmare. Even if business flight"
سلبيات: "Aberu had a bag of less than 20kgs and they dont let her send it from addis ababa. Plus the small bad sent was not received. Very bad"
ايجابيات: "Crew was friendly and spoke English."
سلبيات: "The crew left the meal trays for a long time after serving. It made it difficult for people to get up and go to the bathroom for example."
ايجابيات: "They were timely."
سلبيات: "Poor entertainment, small seats, not enough food or drinks."
ايجابيات: "Quick check in"
سلبيات: "Chairs legs do not extend enough"
ايجابيات: "The food"
ايجابيات: "Food is good. Staff excellent. Trip was smooth"
ايجابيات: "Better than expected. Was as good as American , Delta, United. Not quite to the level of Aerlingus, Lufthansa, Emirates."
سلبيات: "Stewards did a good job but were not engaging with the passengers. Not as friendly as could be. We would definitely fly Air Egypt again"
ايجابيات: "Friendly flight attendants, clean, very smooth takeoff and landing"
سلبيات: "Signs are not very visable at airport"
ايجابيات: "Good meals, and plenty of beverages."
ايجابيات: "Personnel was great. Delicious and frequent food and drinks."
سلبيات: "I asked for wheelchair service but I never received it."
ايجابيات: "Great overall service and treatment."
سلبيات: "Boarding was really bad. Unorganized. Wish there was more entertainment too on flight."
ايجابيات: "Possibly the food and the flight is direct"
سلبيات: "Anything else you could think of. The crew is unfriendly the plane is messy no one follows rules or regulations just a complete mess"
سلبيات: "Chair wasnt confortable atall"
ايجابيات: "The food was good."
سلبيات: "Too tight aircraft, noisy and not stable at the sky."
ايجابيات: "The flight was on time without any delay. The crew was good and helpful. Taking off and landing were good. Checking online was easy."
سلبيات: "Although I made check in online but the employees responsible for drop off luggage were not on the desk , so I had to stand for long time because there were only 2 descks working. Seat leg space is so narrow."
سلبيات: "the cancellation of my return flight right after we boarded the flight. Had to change the return date without compensation from the airline for the hotel and food during the extra days they forced us to stay. we then had to push the return flight forward, trying to find a direct flight and good timing."
ايجابيات: "sincere smile from crew"
سلبيات: "by force shutting of windows, was boaring"
ايجابيات: "Great crew, members always welling to help"
ايجابيات: "Great & Friendly Service"
ايجابيات: "Every member of the staff was super friendly. Complimentary food and beverages for all meals. Good selection for in-flight entertainment. Provided eye masks, blankets and pillows. Good amount of leg room."
سلبيات: "I don't really have any complaints! I would definitely use this airline again."
سلبيات: "Please note the wrong gate was included on our ticket and announced shortly before the flight so passengers had to run from half way across the airport. Then there were two flights announced for the same gate even though the Baghdad flight was over an hour later. Therefore the gate was jam packed and passengers flying to Amman were unable to access the gate. In all it was complete chaos easily avoided by making sure to correctly identify gates (or leave blank) on tickets and to announce the second flight AFTER the first flight concluded boarding!"
ايجابيات: "Cheap air fare, i likeed all the services include an easy take off, landing on time, amazing food and crew were kind and comforting all customers on board."
سلبيات: "Cheap air fare, i likeed all the services include an easy take off, landing on time, amazing food and crew were kind and comforting all customers on board."
سلبيات: "My hotel was not good at my transition to other destinationsand it took 4 hours to get it"
ايجابيات: "There was an hour delay with the return fight, other than that a great experience."
ايجابيات: "This was a return flight from Cairo to Washington. I called the Cairo office multiple times to add a pet to my ticket. I couldn't check in online and when I called to ask they said that's because I'm making changes (pet) that's why I can't do it and I should do it at airport.. I'm Cairo airport the check point is as soon as you get thru the main door.. Waited in line for check in only to find that all 4 tickets (me and 3 kids) were cancelled and that we had to go outside again to the reservation office (had to go thru check point again) to reissue the tickets. They didn't even appologize for their mistake and they blamed the travel agency.. Very unprofessional and irresponsible people."
ايجابيات: "Very efficient and comfortable flight. Was right on time and crew and ground personnel were very polite and friendly. Would highly recommend and will fly with them again in the future"
سلبيات: "I checked one bag as everybody did. When I get home, my bag got wet and stank. But I couldnt find any Egypt Air worker. Some clothes stanks also. That was terrible experience."
ايجابيات: "The comfort of the seats"
سلبيات: "1. No entertainment as the screen of the seat was broken! 2. The food was not up to the standards of a business class! 3. The crew was not responsive enough!"
ايجابيات: "The crew was very kind and attentive."
سلبيات: "We waited over an hour at the new terminal to be bussed to the old terminal where the business lounge was."
ايجابيات: "the food is good"
سلبيات: "the bathrooms need to be cleaned"
ايجابيات: "Nothing really."
ايجابيات: "Crew and plane were great.."
سلبيات: "Worst transit lounge/airport.... i thought I was back in India in the 80s!!! Same on Saudi and the Saudi Airport!! Never again!!"
ايجابيات: "Was the crew amazing and overall was good"
ايجابيات: "Smooth trip"
سلبيات: "All is well"
ايجابيات: "The seats on the plane are fairly comfortable and the meals provided are good. Vanity kits handed out were good too"
سلبيات: "It starts off with a chaotic luggage check in. No order, the staff take breaks on a whim and leave long queues of passengers waiting to check in their bags. The cabin crew looked rather annoyed at us boarding the plane and didn't bother to smile or greet as we came on board. Since the flight was at 1:30am, we fell asleep almost immediately however the cabin crew woke us up by vigorously shaking my shoulder to ask if we wanted food. The vanity kits were just thrown onto our laps while we slept. The on board entertainment system did not work on the entire plane for the duration of the flight."
ايجابيات: "Going on time and arriving in time"
سلبيات: "Offering a simple snack"
ايجابيات: "All is good thanks saudia airline"
سلبيات: "Open new airport"
ايجابيات: "Entire flight was excellent crew very helpful. We had great experience definitely will recommend"
ايجابيات: "Not on time the flight. Delay 30 minutes"
ايجابيات: "Crew was very helpful. Nice clean plane."
سلبيات: "Airport in Jeddah is not good. Bathrooms are way below standard."
ايجابيات: "Seating and entertainment"
سلبيات: "I paid by Credit Card for the trip but Saudia didn’t accepted my payment and paid them cash to get my Boarding Pass I have cash receipt as documents"
ايجابيات: "Going through 3 security checks was cumbersome and gate information was incorrect otherwise great service."
ايجابيات: "That I’m getting home"
سلبيات: "Everything- airport plane food"
ايجابيات: "I liked that there was an area for praying on flight. Also, I liked the food."
سلبيات: "My trip had two flights. The first one, from IAD to JED was the problematic one for me. I purchased the highest Internet package to finish some work on the flight. The service was terrible. I purchased 300MB for $25. I barely used less than 60MB in several hours of work because of terrible connection. Yet, when I complained to Saudia customer service, they insisted that there was no technical issue, refused to give me a refund, and did not even apologize. The transit in Jeddah's airport was terrible. The bathrooms are very dirty and smelly. In the return flight, we had an overnight stay in the airport. People typically need to sleep at this time. However, the airport was very crowded and, for so many people, there was not even enough seats to sit down."
سلبيات: "The e-Ticket wasn’t bought. I had to stay at the airport for 2 hours and finally no ticket was issued. Very disappointed. It’s my last experience with you."
سلبيات: "The saudia app is not functioning well . It gives me massage saying my resrevation did notgo throw then i get an email withh sadad # which dose not work. Then i uesed the desk top site to do the resrevation"
ايجابيات: "There was one crew member that talked to me for a little bit and was very helpful about planning my vacation and he was just a cool guy all around. And the food wasn’t bad!"
سلبيات: "The TVs on my first flight didn’t work, the headphones I got had one completely broken bud with no cover and the other didn’t work. And they put my luggage on the wrong plane so I have to wait an extra hour which caused me to miss my driver who was going to take me to my hotel! And to top it all off I was told to change clothes because they “weren’t appropriate”... it was just shorts and they went past my knees! I am a man and should be able to where shorts because they are comfy!"
ايجابيات: "The AC was great"
سلبيات: "Jedda airport Boarding"
ايجابيات: "Everything!!! Esp the lovely friendly helpful kind flight attendant ladies. Food was fantastic n restaurant quality!!!"
سلبيات: "Delay with no clear explanation or expected time. Poor Coordination."
سلبيات: "The hostesses in the my cabin (our seats were row 55) were extremely cery rude. One of the aged one litteraly acted like she was my mother in the sense of bossing around. They were not attentive to when people called them and they were really very rude to almost everyone that asked them for help. I had a 3 yr old who got tired of sitting so i took him around and took him to prayer area when no one else was there, and they came in telling us that it was not safe and i told them that he just wanted to walk around and we just got here iw will go in 2 mins and they were like no sorry its not safe, something with ocygen and everything and i was like if i pray here then it wudnt be dangerous? And they were like ur baby wont be here. Why in the world will my baby stay at his seat when his mother is away. And then I was really sick that day which is why i was drinking alot of tea that i do not even like, i was only drinking it bez it was hot and they were giving me attitude giving the tea. Also one time they did not have the tea so i asked them to give me hot water and one of them said u have to wait 5 mins when we start serving and at that time i really thought she just did not wanna give it yo me because they were just being mean. I did not know tht genuinly they were refreshing everything, so one of them brought me boiling hot water and then cane 5 mine later with food and taunted me that you did not finish your water. For heavens sake I was not gonna drink boiling hot water, i was waiting for it to get to the level ehetr i cud drink it. Overall extremely very disappointed"
ايجابيات: "Good food n movies, comfy seats"
سلبيات: "Rough bumpy flight with no xplanations or apologies from crew n interval btw connecting flights too short"
ايجابيات: "On time, comfortable, smooth landing, drinks and snacks served."
ايجابيات: "Food, cabin crew are very good"
سلبيات: "Transit in Jeddah..The airport is not organized and the staff too."
ايجابيات: "Too upset to remember."
سلبيات: "The airport only announced a 1 hour delay (instead of 5:10 pm it was posted at 6:10 pm) but the truth that we departed at 9:20 pm. At the end I lost a bag from my 3 piece luggage that they have charged me for the extra piece at a frustrating $302 USD :("
سلبيات: "Dear I try to cancal my flight I contect saudi airline they can't cancal it I try online no cancaltion I try with KLM on 24 they reply me on 25 .... I send you Email no reply ..... Or can't go through ...."
ايجابيات: "Good timing, boarding and flight services"
سلبيات: "Everything was ok during the flight but would like to arrange for driver services after landing in Madina through Saudi airlines"
سلبيات: "Airline boarding pass / check in counter behavior is unacceptable. They have very poor knowledge how to handle domestic to international flight passenger. Jeddah counter representative even don't know domestic and international terminal are different location in Ryadh; they even don't know passenger has to collect luggage and go to international terminal for final destination. As per Jeddah airlines counter supervisor, domestic and internation terminals are in same location whereas in reality we need to go with a bus. original flight was 4 hours connecting time but airlines changed to 2 hours. We are lucky that we don't missed our flight because we were 1 minutes late to close check in / collect boarding pass; as per counter representative. one of the biggest issue was as follows: when we went to Jeddah counter, we have requested for both boarding pass (Jeddah to Ryadh to JFK) including baggage to be collected to JFK; unfortunate duty supervisor behavior was unacceptable. He was very rood. He was repeating same word and telling "do you understand english" same word again and again with aggressive mood whereas he is very poor in english."
سلبيات: "Food and Jedah Airport"
ايجابيات: "Nothing at all"
سلبيات: "Crew is speaking loudly with no respect to the passengers. Food weren't enough for all of us."
ايجابيات: "It was much better than the Washington flight"
سلبيات: "Bad smell. Broken elements"
ايجابيات: "Staff were friendly, aircraft were clean and comfortable, with the entertainment being as entertaining as it should be. Food was decent and baggage policy is nice and generous. Seats are comfortable with great legroom, and good width and pitch."
سلبيات: "Transiting at Jeddah (South terminal) on economy class is an AWFUL experience, I wouldn't wish it on anybody. It's just a small block with 6 or 8 gates inside it which is much too small for the amount of people who wait for those flights. It's really difficult to find anywhere to sit and there's no paid lounge in the South terminal. Facilities are very poor with no WiFi and filthy bathrooms. What's more, all parking positions at Jeddah are currently remote gates, so everybody is bussed to the planes. Hopefully this will all change, at least to some degree, when the rebuilt airport opens."
ايجابيات: "Nothing. I would never fly Saudia again and will tell my friends and family not go via saudia. This is my worst airline experience ever. Choosing saudia was a worst decision."
سلبيات: "The food was bad. The FA did not meet service expectations. You left all my luggages in Jeddah and when i asked help you promise to deliver it to my home before 12midnight. I am so tired and sleepy but i waited until 11pm cz i need my stuff and i have very important medicines there that i need to take tonight. When i called to check the location of my delivery, the driver just plainly said he will deliver tomorrow. I found this very unprofessional and no care about their customers. You gave your commitment to me to deliver before 12midnight, twice. 3 times including the airport personnel. I expected it tonight. Now u just change your mind and tell me you will deliver it tomorrow? I am working in a different city tomorrow morning and i travel via bus. It is an extreme inconvenience cz i will not be at home when u deliver and no one is left at my flat. Worst airline experience ever. I regret flying with Saudia. This is my first and last. Please just send my luggage urgent. Thank you."
سلبيات: "The wait times at the airport were atrocious! Every single checkpoint took more than 25-30 mins to clear. Staff needs to be better trained to handle international passengers. Bilingualism should be implemented or provided to better assist guests that cannot speak Arabic. The final stretch that tested my patience to the max was the last security check before boarding the plane. We were waiting in line to be cleared for boarding for more than 1.5 hrs! Our flight was delayed, the food was served late, it was over heated...in short, everything went downhill from there. Needless to say, will not be flying Saudi Airlines again! I'd rather deal with layovers than poor customer service."
ايجابيات: "Good flight good pilot"
سلبيات: "The plane was late. Chairs are not comfort"
سلبيات: "The connection was in a different terminal and there was not enough time as the air europa was late and we had to deplane far and had to shuttle to the terminal"
سلبيات: "Mmmm.. let me see....perhaps ...well I can't think of anything..sry"
ايجابيات: "They are really improving"
سلبيات: "They were telling us about the entertainment and when we took off they switched it off"
ايجابيات: "Easy booking and quick confirmation"
سلبيات: "Pre seat reservation which left us with no choice of changing seats"
ايجابيات: "No information given about the 90' delay"
ايجابيات: "I like the service and love the mosque on each plane where I always travel, specially on long flights"
سلبيات: "There is nothing I don't like about saudi airlines"
ايجابيات: "Decent entertainment options, albeit severely censored."
سلبيات: "When we got to our seats, we discovered the armrests would not lift between my husband and me. This was only the case for our row and one other. We asked the attendants to be reseated, and they shrugged. My husband found the back row was empty and moved there because the sympathetic attendants on our flight from D.C. to Jeddah offered us that row when the same thing happened on that flight. Just before takeoff, the crew on this flight insisted that my husband could not sit there because it was urgently needed for the crew only and made him return to the row with unmovable armrests. They said nothing to the two Arab men who were not crew but occupied the same last "for crew only" row on the opposite side of the aircraft, which makes me wonder if my husband didn't get a pass because he's black. For entire the duration of the nearly 13 hour flight, the only thing that sat in the row the crew so desperately needed was one of the crew members' bag, which easily could have been place in an overhead bin to allow us to sit there (as the kind Saudia attendants on our prior flight had done to ensure our comfort)."
ايجابيات: "staff were friendly."
سلبيات: "my flight was cancelled without letting me know the reason, although they offered me another flight (two hours later) but still clear reason should be mentioned. also seat was broken."
Delayed more than an hour.
Staff aggressive The gate was too far
Very poor Customer service…the girl at the check in desk was horrible. her service was not even close to world standard but I think Flynass can improve and learn to treat their customers better
New airplanes - timely departure! No entertainment, this needs improvement!
The flight delayed. No screen, no charge for mobile devices. The portion of food is very small. The food is not delicious and no sweet just 3 pieces of fruit mostly apple. If you want coffee or tea you have to buy even you buy ticket at higher price than airlines that offer drinks, snacks and meals for free.
سلبيات: "The flight is delayed for two hours"
ايجابيات: "i need to change the date but cannot find anyone help, including either call center or flynas staff in airport"
سلبيات: "just give me a simple way to change my flight"
سلبيات: "Schedule. Crew"
ايجابيات: "The Crew members especially Magid"
سلبيات: "People are sitting in our seats!!! This issue is on every single flight I have with FlyNas"
سلبيات: "Being on time. Always their standard excuse to be late is due to delay from previous flight; as if each flight run by different company."
ايجابيات: "Bad experience with flynas"
سلبيات: "Saudia airplanes much better. This is the last time with flynas."
سلبيات: "Flight again delayed , over 2 hours Complete lack of communication from the crew Once landed waited ages for the buses, once in the buses also waited ages on the Tarmack A complete disaster from start to finish And again no one to talk to no compensation Will not use these! airline ever again !"
ايجابيات: "Flight got delayed for an hour and they changed the craft to another airline which was super uncomfortable small and narrow seats and aircraft smells bad"
سلبيات: "delay flight and rent another craft lion air !!"
ايجابيات: "So good everything was okay"
ايجابيات: "We arrived before time"
سلبيات: "The crew were very cold, not even smiling and didn’t have welcoming spirit"
سلبيات: "Was so hot and delay as usual with flynas!"
ايجابيات: "Fast flight reached before time"
سلبيات: "The boarding time"
ايجابيات: "Business Class is very comfy."
سلبيات: "Food quality. Number of business class seats."
سلبيات: "موظف الكاونتر في الاستقبال لم يحسن اختيار المقاعد للعائلة"
ايجابيات: "The boarding was easy and the personnel was so nice, the flight took up early and reached before time"
سلبيات: "The entertainment in the flight"
سلبيات: "not delaying 2 hours"
ايجابيات: "The flight arrived 30 min earlier than the scheduled time."
سلبيات: "The coffee wasn't hot enough.. No hanger available on the flight to hang clothes.. Luggage took too long to arrive to terminal."
ايجابيات: "The crew was very rude. They were not helpful at any stage."
سلبيات: "Crew members should be trained properly about how to be nice in dealing with passengers."
ايجابيات: "Business class seats are very comfy & dinner on airplane was delicious."
سلبيات: "They are still using busses for boarding in both Taif and in Dammam airports."
ايجابيات: "Departure was on time. Riyadh airport had good facilities."
سلبيات: "During boarding, the line was held up moving passengers around. At Jeddah airport, stairs are hard for children and elderly."
سلبيات: "Late departure and messy airport at jeddah"
ايجابيات: "Not anything really"
سلبيات: "No knee room, pointy metal seat backs. Hard seats they charge for a can of soda..."
ايجابيات: "Onboarding took long time though i had reached airport at 8 pm. They didnt give me boarding pass for my second connection flight. Asked me to get it at abudhabi airport."
سلبيات: "Ethihad Needs to train their employees."
ايجابيات: "Howcome i was denied travelling when i had a booked and confirmed ticket? I am asked to travel after 11 hours. For me time is equal to money. Ethihad people in abu dhabi airport terminal 3 people treated me very badly and rudely."
سلبيات: "Please speak to airline and give me a compensation for the huge loss i had due to this ignorance from ethihad and the organizers like you.I will share my experience with my friends and all social media groups and will do everything possible to spread this bad way of managing tickets and customers."
ايجابيات: "Timing and convenient. No stops Professional crew"
سلبيات: "I like Timing and convenient. No stops Or connection. I don’t like the jet its self, very old. I don’t like the the way they charge for EVERYTHING (seating, luggage, food...etc) They need to provide entertainment facilities"
ايجابيات: "Flight late about 30mihutes no explanation"
ايجابيات: "Punctuality, Cleanes, good service, great attendees"
ايجابيات: "Wide seats in the business, very cooperative attendances, departure and arrival on time, clean cabin and professional captain and crew."
ايجابيات: "Very punctual"
سلبيات: "Everything was fine, I didn’t order any food so can’t join dge"
سلبيات: "In business class Although only 3 out of 9 seats had passengers, there is no room for my bag, the cabin craw asked me to put my bag in economy class. When I refused she then took her bag out of the place above my seat. That was very bad as this location is paid for part of the ticket & I shouldn’t be asked to use economy class storing place."
ايجابيات: "Craw are professional"
سلبيات: "No entertainment"
سلبيات: "Flight was delayed by 6hrs"
ايجابيات: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak."
سلبيات: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak. My number is 00966504468614 and I need quick response until I start for escalation."
ايجابيات: "No thing"
سلبيات: "Late without plogize"
ايجابيات: "Hi they said they didn't even saw my ticket inside they r system I'm very disappointed with buy the ticket that happened for me last year and this years too"
سلبيات: "No entertainment Untrained crew Lousy chair"
سلبيات: "There is no way of knowing which fly Nas flight I was supposed to board. Etihad is not very good at informing the customers about partner airline check in process. I was running around the airport like a mad man trying to figure out my flight number and check in station. The airline lost my luggage and the claim process is vague. I was told I will be contacted with my claims number at the airport. Thus far I haven't heard anything from the airline. The number given goes straight to voice mail."
ايجابيات: "Boarding at the airport was really poor. The flight was delayed for almost an hour."
سلبيات: "almost everything"