Flight from Istanbul to Toronto was delayed which made me miss my flight to Vancouver. No one is willing to pay for my hotel accommodation.
When I have checked in in Chicago, they gave me both boarding pass from Chicago to Istanbul and from Istanbul to Kuwait.When I arrived to Istanbul , I have waited in business lounge until next boarding to Kuwait.One hour before taking off , Turkish crew told you can’t get in the airplane because I haven’t CPR test .I told them that no one from your side told me to get this test. Thus, they have cancelled my trip , I was obliged to buy new expensive ticket after doing CPR test in the airport.
ايجابيات: "crew excellent, food excellent, entertainment good."
سلبيات: "Space between seat rows is barely adequate."
ايجابيات: "The service and food are always fantastic. The staff really goes out of their way to make you feel welcomed and comfortable. The ticket price was fantastic too!"
ايجابيات: "On time and comfortable flight"
سلبيات: "No suggestions"
ايجابيات: "The flight departure was on time"
ايجابيات: "Not as my expected"
سلبيات: "Check in team at airport very tuff and I have 9 kg only they let me pay full SR 450 which too high and generally all airlines they don’t ask u to pay like such weight as business class passenger. Quality of food, aircraft very old and seats not comfortable"
ايجابيات: "Good food, good entertainment, courteous staff, 2 bags luggage allowance"
سلبيات: "Seat is small and uncomfortable and crowded"
ايجابيات: "comfortable plane: new, new media systems, leg room. usb to charge my phone."
سلبيات: "I ordered a special meal, and I did not get it. The response I got from the crew was: 'so you refuse to take the regular meal? we will report you didn't get what you ordered'. and I stayed hungry. In general, the crew wasn't very welcoming."
ايجابيات: "The staff was kind and well spoken on the flight."
سلبيات: "The gate staff was not forthcoming with information and both of my flights were delayed by an hour and no one shared info with passengers."
ايجابيات: "The service onboard the flight was good as usual. Nice and attentive crew, and tasty food as well."
سلبيات: "Boarding took too long. The ground crew had all the passengers line up in front of the gate, and wait for about 30 minutes before we were allowed to board. No explanations were given for the delay. The entertainment service needs updating. There didn't seem to be a lot of new movies from the last time time I flew the airline over two months ago."
ايجابيات: "I got upgraded to business class, only the fourth time in 60 years flying!"
ايجابيات: "Entertainment n meals"
سلبيات: "Not sure"
ايجابيات: "Food and drinks"
سلبيات: "Business class seats can be a bit wider"
سلبيات: "Chair are not working well"
سلبيات: "Security and boarding gate at Chicago. Too much repeatation of travel documents. Lines were not evenly managed. Some lines weee extremely slow and was quite fast. Manual check was too detailed"
ايجابيات: "The food and quality of the flight was incredible."
ايجابيات: "Screan for every passenger to play"
ايجابيات: "Food was great so was service"
سلبيات: "All was good"
ايجابيات: "I loved the amount of attention and consoling that was given to an ailing elderly woman on my flight to Turkey! On my flight to Ghana the attendants were so gentle and provided a lot of ammenities. Oh and the hotel was an amazing experience and respite especially after the run-around at the airport. Thank you"
سلبيات: "I did not enjoy the run-around I was given in trying to find the hotel desk. “50 meters then turn left” was the anthem. All someone had to say was go outside the airport and you’ll find the hotel desk! Hehe thank you Turkish Airlines however! Thank you."
ايجابيات: "The food was good, the entertainment ample and up-to-date, and our flight attendant on that flight was very nice and helpful. My sister is incredibly tall and they were able to put us in an exit row, which was much more comfortable for her."
ايجابيات: "Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food."
سلبيات: "Good plane. Comfortable seats and entertainment system."
ايجابيات: "The amount of food and drinks we got was perfect, the movies, shows and other entertainment options were plenty and they had a great selection, and the sleep kit (slippers, socks, lip balm, etc) was very much appreciated and helpful. The staff were nice and professional."
ايجابيات: "Food and service were great."
سلبيات: "The usb charger was broken"
ايجابيات: "Much nicer crew and attendants. Generous service and alcohol... Helped with the sleep"
سلبيات: "Food wasn't as good"
ايجابيات: "Food, service, condition of the aircraft"
سلبيات: "My flight tonight (0078) from MIA to Istanbul was delayed by over 5 hours. I am traveling with an infant and it has been IMPOSSIBLE to get anyone to help us. Finally, someone at the airport helped in re-booking our flights but I have yet to have anyone give me an answer regarding compensation! In addition, we are traveling with an infant which isn't easy but we had the bassinet seat on our original flight. Now it's sold out for the flight tomorrow and no one will assist in trying to help get us better seats. I understand things are out of your companies control but being in an airport with an 18-month baby isn't easy and no one in this company has made this crazy travel schedule easier. I would like someone to call me back or email me with something that could maybe be done to help us! No one at the call center will help!"
سلبيات: "there was no in-time update on information about flight gate. it changed 3 times. result is i missed my flight and next flight was offered at US$1200 for IST-KWI sector where total fare from Toronto - Kuwait was US$ 1000 staff at Transfer desk was not co-operative and Sales office was almost empty. only 2 person there to attend many stranded passengers. staff was very slow to work and no criteria to handle those need help on urgent basis. most of the staff do not speak English and very UNFRIENDLY"
سلبيات: "It was hot and the served the food very late. Passengers were all hungry and complaining."
ايجابيات: "This was one of those flights where everything was easy. Boarding was on time, relaxed. In fact, everyone was relaxed. We were ready to fly early, passengers spread out in the empty plane with lots of pillows and blankets, food was given immediately to accommodate passengers who were fasting for Ramadan. The screens worked well, lots of game and movie options. Only problem... No gin and tonic! In fact, no alcohol at all on this route."
ايجابيات: "Crew service was amazing. 2 meals on the long trip, 1 meal on the short flight. Very satisfied"
ايجابيات: "It's really cheap prices"
سلبيات: "But it's gives wrong books"
ايجابيات: "Getting off that awful plane"
سلبيات: "Everything else. Wish there was a way to give zero stars. These people lost my luggage, were at least 30 minutes late for each of 5 flights on this trip and that includes the one that I was forced to take after this flight took off late and after landing they couldn't find a parking spot for their plane at the largest airport in their home country. Obviously I missed my connecting flight back to JFK. I was stranded in Istanbul overnight and forced to buy a temporary visa just to go to the hotel they offered for causing we to miss my connecting flight. What legitimate airline is so disorganized they can't figure out how take off on time, to de-board passengers, and park their planes at their main airport?"
ايجابيات: "Food was good. Entertainment was great."
سلبيات: "Flight was delayed but that wasn't the main problem. Went to the wrong gate for my connecting flight, Turkish air rep at the gate checked my boarding pass, didn't say a word about me being at the wrong gate. Tgere was no announcement of any kind (found out later, Turkish sir doesn't do announcement at the Istanbul airport. No clue as to why). Thought, tgere was another delay and by the time I asked, it was too late to catch my flight and that's when I got a full dose of every single person w Turkish air trying to stiff me with the most outrageous penalty for changing Nguyen my ticket. Started out at $1114 on a $758 ticket, then went down to $925 and if I stay over night, down to $750. Seriously? Rude, talking down at me and telling me that if I don't pay the penalty, my return ticket will be cancelled. I keep getting bounced from one person to another being told to wait here and wait there then I finally got so sick of all of it, bought a new connecting flight online, spending the night in Istanbul and will see what will happen w my return flight to the US. I call this 'theft' as if i buy an entire new ticket from Istanbul to Cairo then back to the US online, it will cost me less than the penalty they're trying to get me to pay. Shame on you Turkish airline!! You'd think w all the issues they're having w tourism in their country these days they'd care about not doing this kind of mistreatment of their clients."
سلبيات: "Flight was cancelled and I was rebooked 24hrs later! Not okay!"
ايجابيات: "The flight experience is really good. Good leg space. Great service. Great meal, most importantly they didn't mess up veg and nonveg preferences."
سلبيات: "On the flight from newyork to Istanbul and Istanbul to Mumbai leg space wasn't satisfactory."
ايجابيات: "Great food; plenty of room to stretch out (we flew business class)."
سلبيات: "The service on the flight from Houston to Turkey was much better than it was from Turkey to Houston. For one thing, the flight attendant never made up our beds on the way back to Houston. For another, the sound did not work at my seat, so I was unable to use any of the entertainment. The flight attendant kept trying to give me different headphones...it wasn't the headphones that were the problem!! He never really addressed the issue or coordinated a possible seat change (even though there were empty seats in business class)."
ايجابيات: "I really appreciated the service. I asked questions that were real to me but could come across like childish and the staff took great care of me."
ايجابيات: "The food was good"
سلبيات: "The entertainment system did not work at all and I had to ask for a pillow and/or blanket several times, after over half an hour for someone to respond the first time."
ايجابيات: "Boarding staff was very friendly, & kind people"
سلبيات: "There is no TV Late around 40 min."
ايجابيات: "Checkin agent was very friendly and helpful."
سلبيات: "The food options were exhausted by the time service reached my seat; so had to eat whatever is available, which is still good."
ايجابيات: "They had really friendly staff."
سلبيات: "The leg space between the chairs was really cramped."
ايجابيات: "Really comfortable flight! Great selection of entertainment. Meals were delicious, crew was accommodating!"
ايجابيات: "The flight was good. The food was good and the air hostesses were courteous. There was fair leg space in the economy flight and entertainment was also good. However, the negatives far outweighed these positives."
سلبيات: "The layover arrangements were a shame. No proper accommodation was provided despite having over a 24 hour wait period. I along with other passengers were stacked in dorm style non barricaded rooms in 1.5ft wide beds like animals. It was in total poor taste. Half the Turkish Air employees I approached at the Airport for help with directions and clarifications were dismissive to the point of being obnoxious. Walking through the airport, all I could think was what a disorganized and hard to navigate airport it was. It was an unpleasant experience and I will never recommend Turkish Airline to anyone. It was my first Turkish air, and it will be my last."
ايجابيات: "Train ur staff to be courteous, improve their deamenour, improve the quality of food. Your r turkish, the best cuisine in the world but the food quality on airline was the worst. On one leg of my flight they turned off the AC; Seriously!!"
سلبيات: "Rude staff, bad food, bad boarding process,"
Flight delayed about 45 minutes. Notifications within SSH airport were virtually nonexistent. Had to recognize on our own that our gate was flipped with the next one over. No visible signage changes, no announcements (that we could hear), and both planes boarded simultaneously. Confusing, but we figured it out. Otherwise all was fine.
سلبيات: "2 hrs waiting inside the plane, it could have been handle way better"
ايجابيات: "It was a smooth flight and the crew were nice."
سلبيات: "Food could have been better. Plus a glass of wine/beer either sold or complementary wouldn’t hurt"
سلبيات: "The Business Class lounge was OK, but we were through late at night and there was very little hospitality offered"
ايجابيات: "Crew was good."
سلبيات: "Business class is very basic. Flatbed seats, but they are side by side, like economy. So if you have a window or center seat, you have to climb over someone to get out to use the bathroom. Very annoying, especially for the person being climbed over."
ايجابيات: "Friendly and professional staff."
سلبيات: "Better food options, being a vegetarian, nothing was available"
ايجابيات: "Timing and Food"
سلبيات: "Out of 50 international flights in the past 5 years, this is the first time on EGYPTAIR. They lost one piece of luggage."
ايجابيات: "The crew were very friendly"
سلبيات: "The airplane was too old and uncomfortable"
سلبيات: "The crew was horrible I will never take Egypt sort again. Flight attended spilled hot tea on me and didn’t even apologize, I acknowledge it was both our fault but at least he could of provided a napki g so I could dry off. Horrible I will never recommend this airline"
ايجابيات: "Very good and helpful crew. I would have loved to see seafood on their Manu."
سلبيات: "communication while waiting for transfer to overnight accommodation/hotel need serious improvement."
ايجابيات: "every thing was fine. very friendly"
ايجابيات: "Good crew"
سلبيات: "Entertainment Luggage claim Food"
سلبيات: "The problem with you guys with priceless they made reservation under my name and i want to correct this at the time to my sun but they didn’t send me anything about fhe reservation until the next day so i lost the ticket because i am not traveling they should asked before they made the reservation"
سلبيات: "Take off on time. Seats are not comfortable."
سلبيات: "Raising this for complain actually about egypt air ground staff in kuwait and the transite desk which gave me wrong information as the ground personal working for egypt air which case losing my suitcase for 4 days of my vacation. None of them were welling to do ther job as the flight were delayed"
ايجابيات: "On time"
سلبيات: "Crew in boarding was very rude"
ايجابيات: "On time. Hot food."
سلبيات: "No water bottles available. Food bland."
ايجابيات: "The way for crew very nice."
سلبيات: "There is nothing can mention.."
ايجابيات: "Quick check in"
سلبيات: "Chairs legs do not extend enough"
ايجابيات: "Fast and efficient."
ايجابيات: "Food is good. Staff excellent. Trip was smooth"
ايجابيات: "In flight service"
سلبيات: "Food is not as good as it looks"
ايجابيات: "Flights were on time and boarding was orderly"
سلبيات: "Vegetarian food was poor. It was just boiled vegetables. Even the bread that was given to others was not there. They treated Vegetarian food as Vegan food (although it was specified as vegetarian), so there was no butter, no yogurt and nothing but boiled vegetables and fruit salad. Hard to sustain oneself with that on a 12 hour flight! I asked the flight attendant for yogurt who just ignored my request."
سلبيات: "Worst experience ever . Haven’t got the flight"
ايجابيات: "On time .. that was the most important thing for us for the connecting flight... crew helpful... food very good ..."
سلبيات: "All in alll good experience"
ايجابيات: "Bathroom was clean, food choices, good entertainment"
سلبيات: "Food was not hot, left late"
ايجابيات: "Every thing"
ايجابيات: "Tha Flight was on time no delay The Crew are friendly in over all I have no problem"
سلبيات: "I complain to the manager and he doesn’t do anything about how the customer service treat us And if you know the manager you don’t charge for extra luggage - and if you don’t know him you charge for anything extra"
ايجابيات: "Very friendly efficient crew"
ايجابيات: "The food was good."
سلبيات: "Too tight aircraft, noisy and not stable at the sky."
ايجابيات: "Ordinary flight"
سلبيات: "Late Small aircrart Very narrow Uncomfortable"
سلبيات: "the cancellation of my return flight right after we boarded the flight. Had to change the return date without compensation from the airline for the hotel and food during the extra days they forced us to stay. we then had to push the return flight forward, trying to find a direct flight and good timing."
سلبيات: "Everything very poor business class"
ايجابيات: "Good food selection, Good entertainment selection. Arrived on time."
سلبيات: "Lack of attention of flight attendants. Children running around without parental supervision and flight attendants ignoring this for 12 hours is irritating. Garbage all over the plane during the flight, mostly due to passengers. Having to x-ray your bags 5times, and stopped 8times to check my ticket before boarding."
ايجابيات: "Service in the plan excellent & good entertainment"
سلبيات: "Service in the ground so pad from custom & the economy class bag come before the business class & all bags almost with business class from kuwait to cairo"
ايجابيات: "Great professional and fast"
سلبيات: "Couldnt take my camera in the hand bag which is unreasonable."
ايجابيات: "Same coomment"
ايجابيات: "For a short hour flight, i say it was just fine, not really enough time for a movie or anything so it makes sense not to have a TV with every seat, and it is no big deal. i slept the whole way and didnt even realize we took off or landed. could be more comfortable but again i was able to sleep the whole way without a problem"
سلبيات: "food in business class was cold , bread and cheese was very hard! Unable to eat"
ايجابيات: "It is the first time ever..... I rated anything perfect but this time is an exception ...."
سلبيات: "Nothing.... ouch it hurts to say this"
سلبيات: "i need a refund. our flight back to NYC from dubai was rescheduled with significant delays such that it would affect our jobs. We decided to book a return flight via qatar and we need a refund for this booking"
ايجابيات: "They had a couple of good new movies to watch during the flight."
سلبيات: "Crew and food are just wrong!"
سلبيات: "Landing , it was the worst"
all good. crew wasnt attentive to the announcements they were making about the flight. made several mistakes at several tines while announcing destination, arrival time. first officer made this mistake too.
Greeting BH International Airport, Flight No. GF-2101 From Bahrain to Dammam At 1:35 am. to 2:20 am. Booking reference: WFYQEG I was informed that I will receive my baggage in Dammam Airport, later on I arrived in Dammam and I didn’t get my baggage, they claimed due to my friend Mr. Faisal didn’t show because he left the Airport and drive his own car all the way to Dammam. OK, I get it and I totally respect the system when you don’t show up your baggage get dropped from the flight, but it’s not my fault when i stay in Bahrain Airport waiting for my next flight around 5 hours then once i get to Dammam I don’t receive my baggage, because my friend who’s didn’t show up his baggage was arrived to Dammam airport, and i’m the one who deserve to get his own baggage didn’t receive anything. I think you mixed up between our baggage, the tag on my bag has his name but actually it’s mine and his bag has my name but actually it’s for him, that’s why I received his bag in DMM airport and I didn’t get mine and i was so frustrated. Also here’s the baggage numbers: GF 175011 My baggage wasn’t received GF 175008 His baggage was received and he don’t deserve to receive it because he left the airport and didn’t show up the flight For now i need to get my baggage to DMM airport please or contact me in personal please +966559600495 or this email. Kind regards, Mohammed Sent from my iPhone
ايجابيات: "Good evening, this is Sarah Al-Makhlouf. I booked a ticket from your website, but it happened to me a great deal. My ticket was from Riyadh to Bahrain, but when I went to the airport, I could not get on the plane, and the reason was that the flight was going to Dubai, not to Bahrain. Is there any solution to this issue, And where is my money? I will send you the ticket in the e-mail, and at the airport they said that it is not strange on your site that the traveler falls into this problem, how can you sell tickets to a particular destination without making sure, who bears the responsibility now?"
سلبيات: "Good evening, this is Sarah Al-Makhlouf. I booked a ticket from your website, but it happened to me a great deal. My ticket was from Riyadh to Bahrain, but when I went to the airport, I could not get on the plane, and the reason was that the flight was going to Dubai, not to Bahrain. Is there any solution to this issue, And where is my money? I will send you the ticket in the e-mail, and at the airport they said that it is not strange on your site that the traveler falls into this problem, how can you sell tickets to a particular destination without making sure, who bears the responsibility now?"
سلبيات: "All ok"
سلبيات: "Good food. And not crowded passenger in the bus going to the plane"
سلبيات: "It was too hot in the cabin. The flight attendants were mostly inattentive. At one point three of them were feeding a baby to the exclusion of all of their duties to the rest of the passengers."
سلبيات: "Was a good experience"
ايجابيات: "I' not sure which flight this relates to. I've taken economy and business class and clearly the business class is better but economy is fine. The crew were good in both classes and whilst the food in business was better I didn't have a problem in economy either."
سلبيات: "Check in was fine and very friendly but boarding could be better particularly in business. At Heathrow it was a bit chaotic as all classes seemed to be mixed up so it was difficult for priority passengers such as disabled to get through everyone crowded up to the desks and the same applied for business class as well. The IFE wasn't too bad but it could be better. Bahrain airport is a mess and the boarding gates seem to be more like corridors with seats in them so it's difficult again when they call for business class passengers as unless you are already at the front you have to try to work your way through. I believe the airport is being rebuilt. If so then things will probably improve. I'm not sure why there needs to be 2 security checks within a few yards of each other when transiting between flights. they don't have this problem in Doha."
سلبيات: "The food needs to improve and the movies are old. The actual flight was nice."
ايجابيات: "Business class was really enjoyable with a flat bed. Food was delicious and served with a smile. Crew was helpful and easy to talk to."
سلبيات: "Entertainment and selection of movies could be improved. The Hollywood movies did not work, others did."
ايجابيات: "Wheel service was excellent"
ايجابيات: "Customer service of vayama they did our request by providing wheelchair for my mother and flight was superb for Gulf air"
ايجابيات: "Crew was good"
سلبيات: "As always the seats were tight."
ايجابيات: "Short and sweet."
سلبيات: "Need better food"
سلبيات: "Return flights delayed. Delay same as flight time so not great."
ايجابيات: "The airplane was clean an good and the crew was nice"
سلبيات: "The food could be better."
ايجابيات: "Wonderful crew - flight good"
سلبيات: "Business customers going to Jeddah should have special counters and transport Boarding for business class should be with better treatment"
سلبيات: "The men from the crew was not friendly at all"
ايجابيات: "Meal options and snacks, good crew staff. And relatively comfortable seating. The plane waited for us because of the earlier delayed flight, though we prefer to have been given the option to stay the night and catch the next morning flight."
سلبيات: "The flight got delayed from Alexandria and the staff at Manama airport directed us to a counter to get our onward boarding passes but another senior member of staff asked us "what are you doing here" and asked us to go straight to the gate, then when we arrived at Abu Dhabi the baggage did not arrive with us and we had to go back to the airport later to pick them up."
ايجابيات: "Excellent experience overall."
ايجابيات: "how convenient it is"
ايجابيات: "The price was excellent, the (A330) plane was in good clean condition, they provided with blankets, pillows and headphones. The food was better than most airlines I have travelled on and the entertainment was okay but not as good I would have wanted. Overall, I would say 4 stars all round."
سلبيات: "Entertainment could have had more on offer, the plane was generally cold, an on-board wifi on their major (A330) planes would have been helpful and upgrades to their short haul planes would be good too."
ايجابيات: "Crew .. warm food .. the pillows already on seats .. coffee is lovely .."
سلبيات: "Smells .. sick peoples must learn how to cover there mouth .. Lots reasons of infection .. must clear the bad smell .. Should add spider solitaire at AirGames list .."
ايجابيات: "I liked the info I was getting from the airline, through sms. And everything was on time."
سلبيات: "The in-flight entertainment was there but no headphones, which makes it useless. The flight was short but still."
ايجابيات: "Subcontinent flights are substandard.. Crew are indifferent.. Taking this flight only because it is direct non stop"
سلبيات: "Subcontinent flights are substandard.. Crew are indifferent.. Taking this flight only because it is direct non stop"
ايجابيات: "The Staff were very courteous and worked efficiently during serving food and prompt when called for assistance."
سلبيات: "On my way from London to Bahrain the flight was having two toilets in non working condition through out the flight. So only two were operational. Whatever the issue was never fixed till we reached Bahrain."
ايجابيات: "Boarding was fine...check in was great....no line and very quick even though they were training a new person"
سلبيات: "food was only curry and not very good... Movie selection was poor."
ايجابيات: "Flight was delayed, so missed the connection. Was made to wait at Bahrain for more than 24 hours without any accommodation. Will never travel by gulf air again. It's the worst airline in the world."
سلبيات: "I head phones I didn’t get my bags I have been waiting for the past 3 hours at the air port and I haven’t received my bags yet and I think I will Waite for 3 more hours"
ايجابيات: "Service and comfort"
سلبيات: "Paying for the weight of each bag instead of the free 2 bag international allowance was absurd."
سلبيات: "The plane is too small I couldn't go to the path room because the floor was busy by the cabin crew because of the food and the drink service also the Bahrain air port is too poor regarding Gulf air agents in Manama, this is my last flight with gulf air and I will not recommend to my friends."
ايجابيات: "All but planes were good"
سلبيات: "add phone outlet to your seat"
سلبيات: "food it could be better"
سلبيات: "The Food choices"
ايجابيات: "Food and the crew"
سلبيات: "The air sucks in the flight"
ايجابيات: "More movies And good food Pls have working charges of iPhone on Bahrain airport"
ايجابيات: "The flight attendants were very polite, service was great. The plane was very clean and movie selection was good as well. Lots of leg room as well, I enjoyed my flight."
ايجابيات: "Liked the professional boarding Very punctual take off & landing Very polite ground crew & helpful"
سلبيات: "Seats were cramped on the return leg Miles not automatically added.Has to be done at the airport .Forgot to do it with all the hustle & bustle. Food service by crew could be better.Needs more finesse System did not allow to order vegetarian food. Food not very palatable"
سلبيات: "The flight delayed for more than two our. I bought another ticket (one way) to manamah with Oman Air for $230. I called gulfair to refund the ticket but they asked me to contact Kayak. Please do the nessasry Regards Fahad"
ايجابيات: "Crew and boarding crew and plane crew were great."
سلبيات: "Flight was delayed for an hourl plus. Spent more time in airport than in air."
سلبيات: "Crew was loud not professional."
ايجابيات: "كانت رحلة عادية سعرها غال جدا بالمقارنةبالخدمة المقدمة و المسافة و الزمن للرحلة"
ايجابيات: "My flight was very relaxing. it was a shorter flight than displayed on the website which was a plus."
سلبيات: "The only hiccup was the 30min delay before borading"
ايجابيات: "EVERYTHING WAS GOOD AND COMFORTABLE ON THE FLIGHT."
سلبيات: "THE CONNECTION TIME WAS SHORT BETWEEN FLIGHTS AND WE HAD TO RUN FROM GATE 11 TO 32 TO CATCH THE FLIGHT THERE DIDN'T HAVE THE SMALL CARS WHICH MOVE THE PASSENGERS . AND IT WAS VERY LONG WAY FROM GATE 11 TO 32"
ايجابيات: "More selection where you can pick and choose your tv shows or movies."
سلبيات: "Entertainment selection was poor. Only have a few selections on board for a 10 hours fight. Need more movies. Food was okay, didn't get to choose what meal to eat."
سلبيات: "Need improvements"
سلبيات: "More comfortable seats."
سلبيات: "The vegetarian meal selected came in as vegan meal. This happened for both onward and return journey. The regular meal provided to passengers were better than the vegetarian meal selected"
سلبيات: "On the counter they have to checked all baggage weight they give hard time on the boarding time to costumer"
ايجابيات: "Not much to enjoy. Food was bread with hummus with cheese(?) pretty plain."
سلبيات: "Seats were very slim and limited leg room. Balkhead did not offer much storage. Cumbersome to get in and out of easily. One of the poorest trip in my 63 country travels. Would not recommend Etihad to my friends."
ايجابيات: "The food and the comfortable seats"
ايجابيات: "I am amazed of how good is the crew and how nice they are. Also, like the seats and the food/drinks compare to American companies. You will never feel hungry on this airline."
سلبيات: "Cleanliness could be improved. Washrooms were not serviced frequently"
ايجابيات: "787 comfort /"
سلبيات: "Limited movie selection/ outdated newspapers/ food quality"
سلبيات: "Flight delayed Baggage lost & didn’t receive upon arrival"
ايجابيات: "Crew is friendly"
سلبيات: "Everything else"
سلبيات: "Boarding not good no line turebel"
ايجابيات: "Customs and immigration check out at AbuDabi"
سلبيات: "delay flight from LAX to Abhu Dhabu- not enough time- rushing and inconvinenet aat old airport"
ايجابيات: "E box movies , longer leg room"
سلبيات: "Nothing I love Etihad"
سلبيات: "The smell inside the flight"
ايجابيات: "The crew were very good and attentive. Fight in both directions was smooth and very comfortable."
سلبيات: "In both directions, check in took forever and I was unable to check in online beforehand. The first flight, I waited 1.5 hr (perhaps that is the general experience from JFK) and in the other direction, at least 1 hr."
سلبيات: "The seats were cramped, small compared to the flight I took from JFK to Abu Dhabi. Again, The boarding was delayed and no announcements were made. I am saying this despite I prefer Etihad for my international flights. This time the experience was lame."
ايجابيات: "Food service and seats"
سلبيات: "Service was a bit average. Attendants bumping into you... no apologies"
ايجابيات: "The business class lounge at Abu dabi the cabin crew"
سلبيات: "The cabin crew rudeness was unbearable"
ايجابيات: "It was a smooth flight."
سلبيات: "No entertainment but only slightly over 1:30 so it wasnt that bad. Someone stole my cell phone and Vapor between Manila and Kuwait after my hand carry bag was checked in."
ايجابيات: "Leaving the aircraft."
سلبيات: "As far as I'm concerned, this is the worst airline I've ever flown. We got stuck with $350 in baggage fees, because a clause stating that we were not allowed a check-in bag was buried in the fine print for our ticket purchase. The website was not working prior to our return flight, and if it had worked, we would have been able to get at least a discount on this outrageous fee. But , despite this, (we took a screenshot) the counter staff in Abu Dhabi would not give us the discount. A baggage fee for $350 dollars for one bag? There is word for this. Thievery."
ايجابيات: "The crew and well maintained air craft makes my US trip excellent"
ايجابيات: "Everything was fine, but"
سلبيات: "Frigid temps on board The snacks were sad"
سلبيات: "There was no organization for boarding!! My chicken was like a piece of tire with no flavor!"
ايجابيات: "Staff are efficient."
ايجابيات: "Everything was geeat!"
ايجابيات: "Great service, good economy food also, lots of wine. The entertainment package was really good"
ايجابيات: "The neatness and entertainment system"
سلبيات: "The food"
ايجابيات: "Nothing special"
سلبيات: "The flight crew was rude."
ايجابيات: "Professional crew. Looking good"
سلبيات: "Please add more vegetarian food options"
ايجابيات: "Something unusual happened on this leg. A passenger became quite ill, and the captain decided to fly back to Abu Dhabi 2.5 hours after our takeoff from there. That certainly says something about Etihad's customer service. I doubt United would have done the same. A crew member told me that the double back meant an extra fuel cost of $50,000. The moral is: make sure you've got your medications in order—or whatever your health requires—before you board an airplane."
ايجابيات: "Perfect from start to finish. A beautiful experience."
سلبيات: "Nothing-everything was amazing on this flight. We boarded a little late, but made up the time during transit. Ground staff in Perth airport was excellent."
ايجابيات: "All above"
سلبيات: "Liked everything"
ايجابيات: "Etihad was efficient and punctual, as expected."
سلبيات: "every thing else"
سلبيات: "The food was lacking. Even though it's a short flight they could have offered more than a muffin and a yogurt."
سلبيات: "Was to crowded & bath room facilities are very less"
سلبيات: "It was delayed more than 7 hrs. We had early morning flight . They disnot allow us to get out to get food. They just sreve cice water. I had to take medicine with food."
ايجابيات: "Business lounge was out standing"
سلبيات: "Small duty free shop"
ايجابيات: "Entertainment choices"
سلبيات: "Food choices from Abu Dhabi to San Francisco are limited"
ايجابيات: "The trip was late and the transite one left and they refused to componsate me neither by ticket nor money .. It was ahorrible trip i lost 4000 dollars for hotels and other ticket which is toooooo much"
ايجابيات: "I wanted to cancel my flight ticket 2/3 days after buying it. I called vayama and they told me that it can't be canceled. I asked to reschedule the booking instead and they told me that rescheduling will cost me more than the price of the original ticket! Now I lost the money I paid! I will stop booking my flights through kayak going forward. I am not happy with the service and the policies do not make any sense. This was a waste. I am very disappointed. I had a serious personal reason to not to fly and nothing was taken in to consideration. I will pass this to all people I know."
سلبيات: "Food was horrible - asked for blankets and they didnt give out any. Seats were small and tight."
ايجابيات: "Nothing specific..."
سلبيات: "I know this sector is can be tough on the crew... But got a very routine service with not much eye contact... For my coffee was given one sugar/creamer... Before I could ask for another the steward moved away... Didnt bother to check if I am fine...., Also, they ran out of water around landing time :( Entertainment was not available until after 10 or 15 mins take off and cut 10 mins before landing... Felt like second class..."
ايجابيات: "Food and hospitalityu"
سلبيات: "Seating was too narrow"
ايجابيات: "Crew was very helpful and entertainment options were good."
سلبيات: "Food can be better and limited access to WiFi (free) would be great. It was too expensive per flight."
الركوب للطائرة كان سهلا، قدموا لنا اختيارين من الشطائر وقت الغداء، دجاج أو فلافل، لا يوجد شاشات للترفيه أمام كل راكب.👎 Easy boarding, they present two choices of sandwich at lunch time, chichen or falafel, there wasn't a screen ahead of every passenger. 👎
ايجابيات: "Great crew! Smooth flight!"
سلبيات: "The offerings of the snack is very cheap"
ايجابيات: "Smooth trip"
سلبيات: "All is well"
ايجابيات: "The seats on the plane are fairly comfortable and the meals provided are good. Vanity kits handed out were good too"
سلبيات: "It starts off with a chaotic luggage check in. No order, the staff take breaks on a whim and leave long queues of passengers waiting to check in their bags. The cabin crew looked rather annoyed at us boarding the plane and didn't bother to smile or greet as we came on board. Since the flight was at 1:30am, we fell asleep almost immediately however the cabin crew woke us up by vigorously shaking my shoulder to ask if we wanted food. The vanity kits were just thrown onto our laps while we slept. The on board entertainment system did not work on the entire plane for the duration of the flight."
ايجابيات: "I and other passengers of karachi decided that we will never book saudia arabia airline outgoing flight was quit better but inbound flight was worst than ever even saudia arabia refused to give airport meal in 6 hours stay to the people of karachi"
سلبيات: "Arabia air should fly on time and give same services as western cities to the flight of karachi Bording must be efficient all the girls are bad mannered on boarding counter"
ايجابيات: "All is good thanks saudia airline"
سلبيات: "Open new airport"
ايجابيات: "I don’t like the delay"
سلبيات: "Delay more than 3 hours"
ايجابيات: "Aicraft was decent"
سلبيات: "They downt know what customer service is all about!"
ايجابيات: "Crew were great, seats were comfy. There eere less than 25 on an over 200 seat flight."
سلبيات: "The Airport was horrible, like from late 60's of last century in a 3rd world rural terminal !!! They did not offer me an upgrade, even though it was a very empty flight with lots of empty seats in the Business class section !!!!! Horrible..."
ايجابيات: "Crew was very helpful. Nice clean plane."
سلبيات: "Airport in Jeddah is not good. Bathrooms are way below standard."
ايجابيات: "Take off was on time. Food was good. Crew was professional."
ايجابيات: "The in-flight service was great. The flight crew was polite and courteous. Overall, the flight duration from Jeddah to NYC was bearable."
ايجابيات: "Food seat comfort"
ايجابيات: "The Saudi planes are relatively new and quiet. The seat pitch in coach is acceptable as there were plenty of empty seats on the flight. They offered free connection for texting apps which is nice to have. The entertainment selection was broad enough, but I did not use."
سلبيات: "The flight was delayed for over 3 hours without a good explanation. Saying a flight is late because of a late incoming flight is a circular argument - we're late because we're late."
ايجابيات: "Seating and entertainment"
ايجابيات: "Going through 3 security checks was cumbersome and gate information was incorrect otherwise great service."
ايجابيات: "That I’m getting home"
سلبيات: "Everything- airport plane food"
ايجابيات: "I liked that there was an area for praying on flight. Also, I liked the food."
سلبيات: "My trip had two flights. The first one, from IAD to JED was the problematic one for me. I purchased the highest Internet package to finish some work on the flight. The service was terrible. I purchased 300MB for $25. I barely used less than 60MB in several hours of work because of terrible connection. Yet, when I complained to Saudia customer service, they insisted that there was no technical issue, refused to give me a refund, and did not even apologize. The transit in Jeddah's airport was terrible. The bathrooms are very dirty and smelly. In the return flight, we had an overnight stay in the airport. People typically need to sleep at this time. However, the airport was very crowded and, for so many people, there was not even enough seats to sit down."
سلبيات: "The e-Ticket wasn’t bought. I had to stay at the airport for 2 hours and finally no ticket was issued. Very disappointed. It’s my last experience with you."
سلبيات: "I booked a returned flight from JFK to JED and back for my younger sister, she arrived on the same flight I booked but when returning flight from JED to JFK her ticket was suspended. The person on the counter said it was suspended due to she never boarded on the plane from JFK to JED. Never again booking on the website."
سلبيات: "The saudia app is not functioning well . It gives me massage saying my resrevation did notgo throw then i get an email withh sadad # which dose not work. Then i uesed the desk top site to do the resrevation"
ايجابيات: "There was one crew member that talked to me for a little bit and was very helpful about planning my vacation and he was just a cool guy all around. And the food wasn’t bad!"
سلبيات: "The TVs on my first flight didn’t work, the headphones I got had one completely broken bud with no cover and the other didn’t work. And they put my luggage on the wrong plane so I have to wait an extra hour which caused me to miss my driver who was going to take me to my hotel! And to top it all off I was told to change clothes because they “weren’t appropriate”... it was just shorts and they went past my knees! I am a man and should be able to where shorts because they are comfy!"
ايجابيات: "Everything!!! Esp the lovely friendly helpful kind flight attendant ladies. Food was fantastic n restaurant quality!!!"
ايجابيات: "This flight did not have a prayer room which made it much more quiet and comfortable."
سلبيات: "More beverage options"
ايجابيات: "Good food n movies, comfy seats"
سلبيات: "Rough bumpy flight with no xplanations or apologies from crew n interval btw connecting flights too short"
ايجابيات: "Newer Planes - comfortable seats"
سلبيات: "No understanding of nuts and associated nut allergies - especially life threatening ones. 1. Pistachios left in seat pockets (my daughter has life threatening allergies from pistachio) - we explained to the stewardesses and the pilot came to - his answer was "SO WHAT" 2. Brownies served as dessert have traces of peanuts (my son has life threatening peanut allergies) 3. Dates served with nuts"
ايجابيات: "The seats are comfortable and the entertainment system is excellent. The flight staff where also very nice."
سلبيات: "I would have liked there to be snacks offered to passengers in between meals."
ايجابيات: "Food, cabin crew are very good"
سلبيات: "Transit in Jeddah..The airport is not organized and the staff too."
سلبيات: "Dear I try to cancal my flight I contect saudi airline they can't cancal it I try online no cancaltion I try with KLM on 24 they reply me on 25 .... I send you Email no reply ..... Or can't go through ...."
سلبيات: "Food and Jedah Airport"
ايجابيات: "Staff were friendly, aircraft were clean and comfortable, with the entertainment being as entertaining as it should be. Food was decent and baggage policy is nice and generous. Seats are comfortable with great legroom, and good width and pitch."
سلبيات: "Transiting at Jeddah (South terminal) on economy class is an AWFUL experience, I wouldn't wish it on anybody. It's just a small block with 6 or 8 gates inside it which is much too small for the amount of people who wait for those flights. It's really difficult to find anywhere to sit and there's no paid lounge in the South terminal. Facilities are very poor with no WiFi and filthy bathrooms. What's more, all parking positions at Jeddah are currently remote gates, so everybody is bussed to the planes. Hopefully this will all change, at least to some degree, when the rebuilt airport opens."
ايجابيات: "Nothing. I would never fly Saudia again and will tell my friends and family not go via saudia. This is my worst airline experience ever. Choosing saudia was a worst decision."
سلبيات: "The food was bad. The FA did not meet service expectations. You left all my luggages in Jeddah and when i asked help you promise to deliver it to my home before 12midnight. I am so tired and sleepy but i waited until 11pm cz i need my stuff and i have very important medicines there that i need to take tonight. When i called to check the location of my delivery, the driver just plainly said he will deliver tomorrow. I found this very unprofessional and no care about their customers. You gave your commitment to me to deliver before 12midnight, twice. 3 times including the airport personnel. I expected it tonight. Now u just change your mind and tell me you will deliver it tomorrow? I am working in a different city tomorrow morning and i travel via bus. It is an extreme inconvenience cz i will not be at home when u deliver and no one is left at my flat. Worst airline experience ever. I regret flying with Saudia. This is my first and last. Please just send my luggage urgent. Thank you."
سلبيات: "The connection was in a different terminal and there was not enough time as the air europa was late and we had to deplane far and had to shuttle to the terminal"
سلبيات: "Mmmm.. let me see....perhaps ...well I can't think of anything..sry"
ايجابيات: "Easy booking and quick confirmation"
سلبيات: "Pre seat reservation which left us with no choice of changing seats"
ايجابيات: "No information given about the 90' delay"
سلبيات: "The flight delayed for more than 2 hours, they didn't provide any drinks or snaks"
ايجابيات: "Forbid is snack for the first three hour delay, then announced a 15 hour delay.. And passengers to hotels"
سلبيات: "Thier is no organized process for handling flight delayS, Jeddah airport is the worst terminal to depart from never the less have a flight delay at. Passport agents don't know what to do in a reverse process Not enough seats available for passengers to sit on in the terminal ended having me my wife and four children regretting traveling."
ايجابيات: "Felt like a 2 hour flight coming back from mecca."
سلبيات: "The first flight they delayed us for one hour or more then my layover increased by 6 hours. Overall i will still go back on saudi airlines"
ايجابيات: "staff were friendly."
سلبيات: "my flight was cancelled without letting me know the reason, although they offered me another flight (two hours later) but still clear reason should be mentioned. also seat was broken."
ايجابيات: "i had 5 hours lay over at Jeddah airport from midnight to early morning, there wasn't even bench to sit on. When I asked where shall we stay, the guy on boarding area showed me the floor. Also they transport passengers with outdoor bus that i don't have experience in other air ports. The airplane was also accessed outdoor and you have to climb steep lander. VERY INCONVENIENT IN EVERY ASPECT. I WILL NEVER USE THIS AIRLINE AND THE Jeddah CONNECTION NO MATTER IT IS CHEAPER. IT DOESN'T QUALIFY MODERN AVIATION. THE BOARDING STAFF WERE ALSO UNFRIENDLY. BAD EXPERIENCE. I CAUGHT COLD BECAUSE OF STAYING 5 HRS ON THE FLOOR."
سلبيات: "HOSTESSES WERE FRIENDLY."
سلبيات: "9 hr stopover in Jeddah because Saudi changed the flight time. Jeddah rated worst airport in the world. So no more Saudi airlines. EVER. thank you."
ايجابيات: "The staff and everyone was very nice and organized"
ايجابيات: "The internal design of the plane is nice and food was great."
سلبيات: "There was careless from the crew to come and notice the assistant light turned on, which it was hard to call them. Also, the crew didn't give an important attention to put seat belt like any other airlines. They just mentioned it without any real checking. Also, the flight take off on time, more than 15 minutes late. Besides, the take off wasn't very good at all."