ايجابيات: "Nice cooperative crew & fairly comfortable seating"
سلبيات: "dont know"
ايجابيات: "Crew was okay and seats were comfortable"
سلبيات: "Food and boarding"
ايجابيات: "Excellent service and ontime takeoff"
ايجابيات: "Flight was canceled without notice"
ايجابيات: "I just like long international flights so everything was great"
سلبيات: "Only issue I had was how cold it was"
ايجابيات: "Boarding counter team"
سلبيات: "keep flight on time, online check in was not working, Less damage while handling bags"
سلبيات: "Earlier notice of the 1 hr delay, compensation of the delay, onboard entertainment,"
ايجابيات: "The crew is amazing and flight is fine. There was a meal service on the 2 hour flight."
سلبيات: "The Jeddah airport is horrible. 3000 people, one filthy bathroom, not nearly enough seats in the small gate areas."
ايجابيات: "I am a big guy. The seat was one of the more comfortable ones in recent times. The five staff that I encountered were all super courteous and helpful. They were also very kind and considerate of the unrelated 6-yr old sitting on the next seat."
سلبيات: "Pretty much everything was excellent."
ايجابيات: "Crew is very good but seat is not good.as alfursan Member ineed asil seat"
سلبيات: "Check in staff are very slowly"
ايجابيات: "Seat Comfortable"
سلبيات: "The food"
ايجابيات: "The Saudia crew were friendly as they have always been on my flights - regional in the Middle East. They are efficient and will help you out as much as possible"
سلبيات: "The airline overall is mediocre to good. The seat selection process is a joke. I was assigned a middle seat on the return trip along with my outbound seat selection. I had no idea I even had a seat selection as neither the app nor the site gave me any indication that I even had a seat."
ايجابيات: "Crew responsiveness"
سلبيات: "Bag drop off took alot of time & surprisingly the line in sky priority was much slower than the regular check-in line. Delay by 30 mins in departure even though i boarded 30mins before scheduled departure time"
سلبيات: "1- seats selections. 2- meals 3- arrival procedures."
سلبيات: "Baggage weight allowed total of 22kg is too low compared to other airlines."
ايجابيات: "LOVED the WiFi on board. Awesome."
سلبيات: "No booze? Wish i would have known that before booking. Probably wouldn’t have chosen this airline. I love having a glass of wine on international flights. It helps me relax. The fact it was 15 hours of dryness, put a damper on the flight. Also, there was a prayer to “allah” that came on the info system, and the plane was chanting. Very uncomfortable. Probably will not fly this airline again."
ايجابيات: "flight was normal."
سلبيات: "luggage lost! what should I do?"
ايجابيات: "Boarding and entertainment"
سلبيات: "Comfort My Saudi airline seat did not work I couldn't tilt it nor listen to the movies since it was torn off as well"
ايجابيات: "When checking in, was offered seat at the emergency exit, without asking. Boarding was quick and service on plane excellent."
سلبيات: "I was not permitted to board at check-in since this booking had a domestic transfer and a visa was required. I would not have chosen this ticket if that was clear in advance. I was told at check-in that my only option was to make an expensive last minute change to the ticket."
ايجابيات: "The staff and airline was very accommodating and lived up to its name. There were no issues or delays."
سلبيات: "Everything was fine only negative on this plane is no alcohol. If alcohol is a must, don't fly it."
ايجابيات: "Aircraft was good. Seats were comfortable and crew was friendly."
سلبيات: "Saudi Airline's Airport terminal in Jeddah is one of the worse airports in the GCC. It is outdated, dirty, not enough seats, small, unfriendly staff and even the so called Alfursan business lounge is nothing special. I would certainly not recommend anyone to travel via this airport, particularly if they have a long connection."
سلبيات: "To summarize. First the transit area is crowded and very small The transit airport is only for Saudi airlines , they have only one lounge which is not supporting any Visa card ( means if your Visa card allow you to enter for free lounge you will not find it case it will be in the main airport which they will not allow you to go their and if you want to enter the only lounge their means you must pay or to be alfursan member ) . Second when we enter the airplane and when we reach the runway the captain announced (We have technical problem and we will go back to the gate to fix it) . We stayed 2 hours plus in the airplane then they said we fix it and we will start our journey now . Third :When I reached cairo airport sound 3:30 am , i didn’t find my only bag :( Not only me , around 15-20 passengers had same issue . We went to the counter and they said it’s usually happens in Saudi airlines in the busy season , I was shocked , then he said wait for the next flight case they put some bags on it , I have no choice except waiting case it’s my only bag and everything is in it . But unfortunately after waiting in the airport till 7:30 am I got nothing , they took my number and they give me document that I have a missed bag and they will contact me within 48 hours to update me . I was planing to travel out of cairo but I couldn’t case they said i need to be in cairo if I want the bag to be delivered fast . So I waited till they call me again around 4-5 pm the delivery company told me that they have my bag , I was surprised that they remove the plastic packing ( which we keep it for safety ) and they said case it’s needed to be removed before entering in the X-ray , more over the delivery company ask me to meet them around the airport and I reached before them ( the funny thing , they reach to me through public transportation) what a careless!!!"
ايجابيات: "Ease of booking and pricing"
سلبيات: "Why is it impossible for Saudi Air to give passsengers their kids strollers at the airplane gate like they do in all airports???!!! This is the second time this has happened to us in a week. I checked and double checked with the crew to make sure I get my child’s stroller by the plane so I don’t have to carry him on my back to baggage claim and of course they lied about returning my stroller to me to the plane after landing. Extremely disappointed and frustrated. Will avoid traveling through Saudi for as long as possible."
ايجابيات: "It has a nice aircraf and on time. The food is great."
سلبيات: "They don’t board passengers by zone. So passengers need to wait in until the other passengers put his luggage to walk to your seat. Second, they still use buses in Jeddah to get to arrival terminal."
سلبيات: "Because of your “flight change” i had to miss my flight and oay an extra $100 at cairo international airport to book me the next flight to jeddah, you guys should seriously reimburse me."
ايجابيات: "That there were available seats for me to change when my TV screen wouldn't work"
سلبيات: "Staff wasn't very helpful when my screen wasn't working. Flight was very choppy n bumpy........,,.."
ايجابيات: "It was on time"
سلبيات: "They left my bag at riyadh when i was coming into Dubai. Then no call the next day to say it was ready- i had to call to learn it was at customs. Went to customs and no explanation no apology. Saudi airlines didn’t call me. Next on my way back, that Jeddah airport was the dirtiest I’ve ever been to. Not to mention the racist way I was treated by their crew who for no reason, despite my very early check in was made to sit in the middle seats next to the toilet. I will never ever fly Saudia again and will tell my many friends and family never to use them too!"
سلبيات: "I had requested vegetarian meals on all out flight to and from Egypt on Saudia for my daughter. They had no record of it and were not able to provide it. I don't know if that is a problem with the airline or with Kaya"
ايجابيات: "Crew very nice n polite, lots of food, good seats n movies, smooth easy flight, loads of baggage allowance"
سلبيات: "Officials n staff at Jeddah very rude n interval time btw connecting flights too short!!! Flight to Cairo very rough n no apologies or explanations from the crew about it"
ايجابيات: "Praying Area onboard"
سلبيات: "However the food was good, only two small meals about 10 hours apart!!!"
ايجابيات: "Check in and boarding"
سلبيات: "The landing was awful very big shock and impact that hurts in the head and neck."
سلبيات: "Transit in jeddah was bad.."
ايجابيات: "The movies and food"
سلبيات: "The seat arrangement 2-2-2 sometimes could bother when we were sleeping"
ايجابيات: "My worst flight decision. Will never fly Saudia even if offered free. Terrible and stinky aircraft, ride cabin crew who struggled to understand basic English. Zero cleanliness."
ايجابيات: "Excellent flight and service. Best value for business class"
ايجابيات: "-too much difference between Saudi Airlines (JED/GCD: 9/10 points) and (JED/YYZ: 5/10 points), whether on going or on returning flights"
سلبيات: "-We left Canada late One hour -The crew needs to be PLEASANT (smile) and act professional -No eye sleeping shade distribution -No Sky Sales Boutique -New headphones are low quality-too much noise -Fresheners and lotions were put very late in the washroom -They do not have enough chicken in the lunch meal, nor enough eggs in the breakfast meal (they gave me chickpeas all along) -Too much difference between Saudi Airlines (JED/GCD: 9/10 points) and (JED/YYZ: 5/10 points), whether on going or on returning flights"
ايجابيات: "The young man and woman who checked us in were AMAZING. Very sweet, jovial and accommodating to the best of their ability. The crew was sweet as well and they seemingly, loved their jobs. The plane was spacious for economy and wide open. That being said, we were able to get a whole row to ourselves, which just put the icing on the cake."
سلبيات: "At such high altitudes, for a very long period of time and for the latter half of the flight, flying over desert sand, I became very dehydrated and constantly had to ask for water. When I asked the crew if my travel mate and I could just have our own bottle, we were given one bottle to share. As a frequent flyer I try really hard to be as little of a pain as possible, ensuring I bring everything I could possibly need with me on a flight. It is suggested, for every 2 hours you're in the air, you drink 8 oz of water, which for us would've totaled 48-56 oz. it's almost impossible to carry that much water with you while flying. That would honestly be my only gripe, full 16-24 oz bottles of water to the passengers or more water service."
سلبيات: "Need more variety of types of music"
ايجابيات: "Crew tried to welcome us and make us comfortable and we're as helpful as possible"
سلبيات: "Ground staff refused to help when my son left his glasses on board despite the plane being just a short distance away When my Wife accompanied him to lost and found Security Counter they were both constantly asked to prove their family relations and no effort was made to call anyone to seek out glasses on the plane the comment made 'if it was important to you, you would not have left it behind'"
ايجابيات: "Staff were friendly, aircraft were clean and comfortable, with the entertainment being as entertaining as it should be. Food was decent and baggage policy is nice and generous. Seats are comfortable with great legroom, and good width and pitch. Boarding and ground services at Heathrow are great as always."
سلبيات: "The IFE doesn't have the most intuitive user interface and the flight map stopped working at my seat. Also, the seats looked worn and as though they had seen better days though they were still comfortable."
سلبيات: "The flight delayed more than 2 hrs which is lead to miss the next flight."
سلبيات: "When checking in, we learnt that my seat wasn't available anymore cause they regularly overbook their flights. I had to be transferred to another company to come back home... after long discussion!!"
ايجابيات: "maybe the prayer area"
سلبيات: "no variety of the food. noisy cabinet. I feel not safe."
سلبيات: "baggage was lost and airlines doesn't have efficient way of locating luggage. Guest relations wouldn't even call airport to check to see if any untagged or other luggages were found, they instead told me to call myself. Continuously told me that I need to be patient and fill out baggage claim form in 5 days. They were very unprofessional and kept hanging up the phone up on me."
سلبيات: "I asked the website to change the destination. The reply came 12 hours before the flight. I couldn't wait so i took another flight and paid for another ticket."
سلبيات: "Delayed by approximately 1 hour. Changed my seat without permission or even pre-announcement."
ايجابيات: "The flight was on time and we surprisingly landed early, which was great. Suitcases were out on time. Left the airport within an hour after landing"
سلبيات: "Wish there was a snak for ppl who decide to skip the meal"
ايجابيات: "Entertainment system is great, plenty room for the legs and friendly flight assistants."
سلبيات: "The boarding pass was supposed to be printed out at Sofia airport but it was not. I pulled it up online at Turkey airport but no one told me I have to go and check on the counter as it is supposed to be and show my visa. That caused some delay. However the delay caused by taxing was even bigger."
سلبيات: "I was charged 270$ to change my travel date, it was cheaper canceling the trip entirely"