Cabin temperature was too low and uncomfortable
The trip was booked on a Premium Economy, I was moved to standard economy with no compensation. When I boarded the flight crew had already made someone else sit in my place who were reluctant to give me my seat. Quite a few people were found not wearing masks and crew did nothing about it. No choice of food in spite of me with a standard economy ticket that includes the option of food.
Pathetic ground staff and customer care. I paid for an upgrade 3 weeks before the journey, and I was downgraded with no reason.
No Food, No beverages, only water, and there is no information about this sudden change
Comfort and safety. At least packaged food could be served to Business Class passengers.
Surprisingly pleasant experience despite Covid-19 times. Food was too good!
Please add hot drink options - tea, coffee
ايجابيات: "Comfortable seats and service"
سلبيات: "Food could have been bit better."
ايجابيات: "Vistara ground staff is not very helpful"
سلبيات: "Vistara ground staff is not very helpful in resolving the problem of my baggage in three days"
ايجابيات: "very welcoming and responsive"
سلبيات: "avoid last-minute gate changes"
ايجابيات: "Premium Economy was comfortable and separate from the main cabin. Bulkhead seats had a lot of space. The crew was very friendly and accommodating."
سلبيات: "Flight was a bit warm, even with full air vents on. The snack was very good, but I thought it would be more of a dinner/meal."
ايجابيات: "Nothing at all."
سلبيات: "The staff at the Mumbai Airport dealing with Vistara Airline has absolutely no idea how to do their checks for documents. I was asked to wait for almost an hour and a half to get my documents cleared for my travel to dubai. After all that wait I was asked to sign an Indemnity form stating that I'll be responsible for any penalties whatsoever from Dubai Immigration if denied entry in dubai. The staff don't even know the rules and have behaved so dumb while dealing with passenger and have zero knowledge about document checks. Either the airline needs to get them more trained before getting them on the floor or needs to take strict action against them. Because wasting my time at the Mumbai airport was not so entertaining for me and the airline did not even seem apologetic about it. Vistara has hired some really unprofessional and uneducated staff at their Mumbai station."
ايجابيات: "The crew was amazing, polite and efficient"
سلبيات: "Really efficient service, Tata heritage and Singapore airlines jv is always going to be on my travel list from now on"
ايجابيات: "Boarding and crew were good. Food and tea was manageable. WAY be better than India airlines."
سلبيات: "Tiniest seats in the world. I travel a lot for work and these are the narrowest, tiniest seats. All Indian airlines are super cheap and low quality--with Vistara at least I did not get pushed around during boarding and getting-off. Traveling by air in India in economy class is like traveling in a greyhound bus. If you are from the US and 30+ year old avoid the Economy class."
سلبيات: "Food service needs a rethink. Flights in both directions, I could not get a beverage with my food. In both flights, to and from, the hostess couldn’t serve me a tea/coffee with my dessert"
ايجابيات: "The food and crew on board are good"
سلبيات: "Jodhpur checkin by Vistara was a disaster. Lack of proper queuing system at the scanner and at the desk."
ايجابيات: "Nice crew with good ambience"
سلبيات: "Online all food options, though it's a small flight with no hot food served!"
ايجابيات: "Vistara ensures it remains a notch above others in terms of ambience, quality. Ensured on time performance"
سلبيات: "Since they have started on board snacks, it can be offered as a replacement for the meal, maybe. Plus, Indigo staff still exudes more confidence in me"
ايجابيات: "Service was nice. Crew was friendly"
سلبيات: "Allow for free updrades"
ايجابيات: "The flight was on time. The overall experience was good. Would love to travel with them again."
ايجابيات: "Not at all"
سلبيات: "Everything"
ايجابيات: "Very good crew"
ايجابيات: "All was okay and easy."
سلبيات: "We were delayed by 30 mins. Crew was nice and accommodating but seemed a little lost or not sure how to prioritize and multi-task."
ايجابيات: "It was my first flight with Vistara. The crew was amazing. They added a personal touch by using my name. Still wondering how they knew that :)"
سلبيات: "Clear boarding procedures. Instead of 2 boarding groups, it could have been divided into 3-4 boarding groups to avoid congestion."
سلبيات: "I forgot my pull over in the cabin and the company’s team reached out to me in the next flight to hand me my item back... amazing experience"
ايجابيات: "Super professional and kind crew. Food was good. Overall, a fantastic flight."
ايجابيات: "I like the way this airline handles the customer right from the time of ticket booking till landing at the destination. I find this airline very professional and even better service on domestic sector then some of the world's airline services (Etihad, British Airways for instance)."
سلبيات: "The only thing i do not like is the website of the airline especially when we try and use it on mobile phone, it does not respond too well. Like trying to register for Club Vistara Membership and other stuff. I had to take help of customer service executive to create my club vistara account as mobile site was not accepting basic information."
ايجابيات: "Nothing"
سلبيات: "Staff rude from check in to the cabin staff. No comparison to Mid East air lines."
ايجابيات: "The aircrafts are very nice and much better than Boeings. The decor is also very nice. Vistara is the only domestic airline with premium economy"
سلبيات: "The upgrade voucher process was very cumbersome, wasted a lot of time. The counter executives did not have a clue about how to use the upgrade voucher"
ايجابيات: "Baggage policy is good"
سلبيات: "They hanged me for 1 hour at checking counter because they need baggage info proof of my next connecting flight from DEL TO SFO. They should know that all flights from Del to sfo is with 2 pieces baggage."
ايجابيات: "Service was good"
سلبيات: "Flight was delay that was not good"
ايجابيات: "everything went smoothly.. good service, good food"
ايجابيات: "Was a very good experience. Staff was friendly and organized. Food was good."
ايجابيات: "Free upgrade to first class for no apparent reason"
ايجابيات: "The best airline in India... by far!"
ايجابيات: "Cleanliness timing"
سلبيات: "Baggage cost for extra luggages."
ايجابيات: "They had a check in/ luggage drop before the AirTran"
سلبيات: "Nothing"
ايجابيات: "Wonderful staff and nice, clean airplane. I will use your airlines in the future now."
ايجابيات: "I thought I was taking a budget airline but ended up feeling like I was on a top notch airline. Comfortable seats, good snacks, good services. No complaints and would definitely fly again"
ايجابيات: "Boarding and crew were great."
سلبيات: "Food can be improved."
ايجابيات: "Friendly staff, organized boarding, in flight crew helpful in finding seats"
سلبيات: "We had checked in on line prior to arriving the airport. Due to some( political ) road blockage, we arrived late at the airport and we were not given boarding pass. The gate was open for more than 1 hour after we reached the airport. We were not issued new tickets and not refunded. The staff was not helpful at all. AS we say Customer should be always first. Anyway we missed flight from Delhi to Amritsar. We bought new one way ticket from the airport that evening. We were 5 adults and one baby visiting Golden temple from USA."
ايجابيات: "Staff on board are excellent! WAY better service than US carriers."
سلبيات: "Hassle because we closed the credit card account months after paying for the tickets: this caused significant delays which could have been catastrophic."
سلبيات: "Vistara cancelled our flight and sent notification text message to wrong number...we didn't find out until we arrived at the airport! The vistara staff helped us book a flight on another airline."
ايجابيات: "It wasn't efficient. Slow to check in"
سلبيات: "Two members of our travelling group had challenges checking in which the staff seemed not able to address and didn't communicate well"
ايجابيات: "Less leg room than Jet"
سلبيات: "At least the emergency row should have more space"
سلبيات: "We were impressed that they served food"
ايجابيات: "The prompt service of the staff and comfort of the plane."
سلبيات: "Warm snacks instead of cold pastry."
سلبيات: "Flight was delayed 1 1/2 hours for tire change. Stuff happens."
سلبيات: "Seats recline too much making difficult to get in or out because of the seat in front of you"
ايجابيات: "Very happy travelling with this airline"
ايجابيات: "comfortable flight"
سلبيات: "TV options and headphones"
سلبيات: "Better food choices. Better entertainment options."
ايجابيات: "Professional crew"
سلبيات: "Not enough leg room"
ايجابيات: "The lounge"
سلبيات: "It is no total flight old plane."
سلبيات: "The food quality was poor."
ايجابيات: "The Crew was very Good and yes the seats were comfortable."
سلبيات: "I think they did the great Job"
ايجابيات: "Everything was great"
سلبيات: "More choice of movies, and more choice of translations languages for movies. Because longs hauliers need a lot of entertainment. Thank you very much for asking for our comfort"
ايجابيات: "The crew was super nice and informative."
سلبيات: "The food was just ok, but not really expecting a 5 star cuisine."
ايجابيات: "Comfortable seat, good entertainment options"
سلبيات: "A specially hospitality and food which served in plane was excellent"
سلبيات: "Krabi airport is terrible. Cramped waiting area. Boarding gates too narrow for capacity. Aircon not coping. Worst flight information I have ever encountered."
ايجابيات: "new plan and equipments are good"
ايجابيات: "Crew were great"
سلبيات: "Food in economy could be more Thai and tasty but nicely served and efficient"
ايجابيات: "Everyone was very nice and hospitality was great."
سلبيات: "a better selection of movies/entertainment."
ايجابيات: "Food and service was great."
سلبيات: "Old plane, headset did not work well."
ايجابيات: "All well arranged. Friendly and helpful crew. Food apprppriate for the trip. Logistics ok. Balue for money."
ايجابيات: "Flight was full, but generous seat pitch and efficient crew made the difference!"
ايجابيات: "Efficient and friendly staff."
سلبيات: "Bad choice of in-flight entertainment."
ايجابيات: "Just like on previous domestic flight experience, I love how Thai Airways is able to promote and provide for customer comfort and service on such short flights - something that US airlines are so incapable of providing. Not only was the A350 comfortable and spacious, the fact that they also served a meal on such a short flight is so much appreciated."
ايجابيات: "The staff were extremely helpful boarding me even when my previous domestic flight arrived late and I was able to board and check in my luggage half hour before take off time"
ايجابيات: "All"
سلبيات: "Nothing"
ايجابيات: "Whole experience was excellent"
ايجابيات: "The cabin crew was helpful and excellent service. The food was exceptionally good."
ايجابيات: "seats are comfortable, service is mediocre"
سلبيات: "Boarding in Brussels is always a hassle. The plane is never ready for boarding and one has to wait long time to access the plane. They start boarding but do not open the doors of the plane so everybody has to wait long in the tunnel to access the plane. It would be better not to start boarding."
ايجابيات: "the crew was professional and friendly and you get alcohol on the flight."
سلبيات: "no issues"
ايجابيات: "On time"
سلبيات: "Nothing"
ايجابيات: "Crew was very service oriented!"
سلبيات: "The legroom was horrible."
ايجابيات: "Stewards were very polite and helpful. Even offered me extra meal without request. Clean, comfortable aircraft unlike most South East Asian aeroplanes. I recommend THAI Airways."
سلبيات: "Seat wasn't spacious enough but that is the case with almost all airlines if you are flying economy class. Food was prepared for Asian taste only. I guess that is understandable."
ايجابيات: "quick flight"
سلبيات: "na"
ايجابيات: "great service"
سلبيات: "Tight seat space."
ايجابيات: "Absolutely great"
سلبيات: "Nothing"
ايجابيات: "Plane arrived on time and service was good!"
سلبيات: "Departure was delayed by 45 minutes so upon reaching Bangkok airport, I had to literally run to catch my connecting flight."
ايجابيات: "I love the food especial Thai food. The air craft crew are very helpful."
سلبيات: "My friend request for extra ice cream and the crew rejected her with very loud tune."
ايجابيات: "Flight staff friendly and helpful"
سلبيات: "Long wait at checkout in. Slow."
ايجابيات: "Forgot my tablet in the pocket of my seat on my flight from Bangkok to Kathmandu and didn't notice until I was packing to return 5 days later. When I checked in to return to Bangkok, they had me flagged in the system for a lost item. Not only did they have my tablet but everyone from the airline staff to airport security knew about the incident and was happy to get my tablet back to me."
ايجابيات: "Punctuality and service"
سلبيات: "N/a"
ايجابيات: "Food was good. Seat ok and check-in done promptly."
سلبيات: "Crew, ground and air, could be a bit more friendly but it was acceptable. Arrival was later and baggage handling a bit slow too. Bag was well handled."
ايجابيات: "good service, good food"
سلبيات: "seats are getting older."
سلبيات: "Long baggage wait time"
ايجابيات: "Crew was excellent, seats were comfy."
سلبيات: "I just wish they used newer planes on this route but everything else was perfect!"
ايجابيات: "The service, generosity of the crew, the food and the comfort in the cabin ,actually everything in this flight was 5 stars."
ايجابيات: "Service, flight and landing, exceptional!!!"
سلبيات: "No cons..."
ايجابيات: "Service food timely departure"
سلبيات: "Nothing to dislike"
سلبيات: "customer service needs upgrading"
سلبيات: "The seat are not comfortable for a long flight, I felt I was on a city bus it's very cramped and tight and I'm a medium size person, totally not recommended for heavy people"
ايجابيات: "everything"
سلبيات: "nothing"
سلبيات: "i took four flights - LHR - IST and ISt - Riyadh. every flight was a minimum of one hour late! there is no semblance of order in the boarding process, it is the largest and most effective bully who gets on first. even children and frazzled parents we not accommodated to help settle the children, which would improve the flight for everyone"
ايجابيات: "The food and entertainment was good. The crew was very nice."
ايجابيات: "Airplane crew was amazingly friendly and helpful"
سلبيات: "The customer service in Istanbul airport (for Turkish Airlines) did not speak or understand English at all. She could not give us any helpful information of our flight"
ايجابيات: "Cabin crew was perfect! Food and everything is best!"
سلبيات: "small plane, noisy! did not like business class. BUt overall ok"
ايجابيات: "The food is always good"
سلبيات: "Nothing"
ايجابيات: "Service, timing"
سلبيات: "Didnt love the food ..."
سلبيات: "Missed Flight: The flight from Istanbul to Athens was posted as delayed. We were a party of eight and arrived for boarding very close to deadline (minus posted delays) At the boarding gate we were met by six other passengers. The gate was vacant and closed. The real problem happened at the Turkish Airlines desk where we were treated with arrogance, disdain and absolutely no compassion. AS a matter of fact some of the Turkish Airlines staff smiled as they imposed an outrageous fine to purchase tickets to the next flight and continuation of our previous booking. We intend to protest the charges and contact thru many forms of media inform as many fellow travellers of the incident and subsequent treatment by Turkish Airlines. Social media is a powerful tool and although the cards were held in their favor the night of 9-21-17 our protest will not end here. We are fourteen wounded travellers that have agreed to use as many forms of social media as possible to get our message out."
ايجابيات: "Liked the movies and entertainment selections."
سلبيات: "They didn't have a vegan menu. I had requested vegan and called over the phone a month before my flight and they said they understood. Then on the flight I was told they only do vegetarian which was not good enough. After food was passed out to guests the flight crew dissapeared and never came to collect food trays till about 2 hours after and guests were starting to make a mess leaving food trays on the ground and isles. I had already selected my seat prior to boarding which I paid hundreds of dollars for. Then after boarding the flight crew asked me and the gentleman sitting next to me to move our seats to accomodate for another man that wanted to sit next to his wife. Then I was stuck in a middle seat and I paid for an isle seat. I thought this was rediculous. No one offered me a discount or anything! And the man that wanted to sit next to his wife wouldn't let the plane leave till he was sitting next to his wife. What was I supposed to do? Hold up the plane even longer? This was so crazy!! Outrageous!"
ايجابيات: "Purchase value"
سلبيات: "Economy seats are a bit tight"
سلبيات: "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."
ايجابيات: "The food"
سلبيات: "The seats are very tie"
ايجابيات: "Every thing"
سلبيات: "Nothing"
ايجابيات: "Constant service, food, entertainment."
سلبيات: "Seat area is too small. No room for legs/feet. Garbage was not picked up."
ايجابيات: "Entertainment and food was good."
سلبيات: "Flying to Tel Aviv (I missed my chance to review), my tray table was broken and the USB wouldn't charge on any of the televisions."
ايجابيات: "On time"
سلبيات: "Nothing"
ايجابيات: "it's mostly good"
سلبيات: "the AC during flight from Riyadh to Istanbul is too hot !!!!!!!!!! Why???"
ايجابيات: "הכל"
سلبيات: "שום דבר"
ايجابيات: "Service was exceelent and all crew staff were professional and friendly and courteous."
ايجابيات: "Great airline"
سلبيات: "More leg room is needed"
ايجابيات: "Patience is a virtue"
سلبيات: "My mother has immobility issues.. the website did not have a section for handycap I had to tell the airlines we got to the gate.. all other websites like Expedia has this option.. disappointed"
سلبيات: "Less variety of food and entertainment options compared with other airlines I traced to USaa but service was exceptional."
سلبيات: "to hot, very hot!!! ו suffered too much"
ايجابيات: "Everything"
سلبيات: "Nothing"
ايجابيات: "Good overall service"
سلبيات: "The staff could've been more patient"
ايجابيات: "Food, boarding"
سلبيات: "Leg room was limited"
ايجابيات: "great company."
ايجابيات: "I liked the entertainment options during the flight."
سلبيات: "1) Since we had a long layover at Istanbul, the airline provides the option to take you to a free hotel to spend the night. I knew this information based on online reviews, but the airline itself never did anything to offer this, I had to walk around on the airport, for like 2 hours I could not find decent help and some instructions in broken English. I had to pay 25 Euros to get mi visa stamped and walk out of the airport. The Turkish Airlines attendant that set up the free hotel for us, walked us to a shuttle that would drive us to the hotel, but the shuttle driver got lost? or something happened that caused for him to drive around town for more than an hour, speaking on the phone loudly in Turkish and completely ignoring us when we asked questions, This got a little scary since we had no idea what was going on, at some point we were in the middle of a dark residential area, and listening to the driver yell on the phone (god knows what). Luckily a driver came over and guided us to the hotel, but seriously, they should be careful about who they hire for these kind of tasks. (I posted a video on instagram with footage of the guy driving us around in case my family needed to find me)."
ايجابيات: "Most of the staff were friendly and helpful, and the quality of the food was rather impressive for a plane flight. I liked the number of selections that were available per the movies and media based entertainment on the flights."
سلبيات: "A few of the stewards and stewardesses had a bad attitude; as if they had brought on board some format of negativity. I understand the flights can be long, but there's no need for bad behavior towards customers."
ايجابيات: "On time and the crew very friendly"
سلبيات: "Boarding was not very well managed. They did not stick to the proper sequence."
ايجابيات: "Food was excellent. Service was awesome."
سلبيات: "Nothing."
سلبيات: "They lost my luggage"
سلبيات: "The flight from DXB was delayed, causing us to miss the connection to LIS in IST. 2 hours after standing at the transfer desk they put us on a flight to LIS via CDG. Luggage was kept in IST. Now we are in LIS with no luggage and no confirmation on its whereabouts. Lost and found staff at LIS (Portway) showed total confusion in claiming luggage was in CDG. Today two planes arrived in LIS from IST, none of them with our luggage. Screen shows my name with mention "Not loaded" regarding the luggage. This incompetence is unacceptable from "Europe's best airline". This title is misleading advertising and should not be allowed."
ايجابيات: "Crew is amazing, as always"
سلبيات: "Allergic needs were not met"
ايجابيات: "From the first person I met (the man who printed my boarding pass at the counter) to the crew on board each flight, I was very impressed with the people at Turkish Airlines :) Everyone was very pleasant and helpful, and made my trip enjoyable."
ايجابيات: "Overall, it was a pleasant flight with good food and entertainment."
سلبيات: "The crew was inefficient: delivering coffee one cup at a time and not even offering it to everyone. I had asked a flight attendant for a glass of water and was never brought water until I asked someone else. The check-in personnel and flight attendants seemed to have no knowledge of toddlers traveling with a carseat, so I had to explain to them that he travels with his carseat or he manages to get out of his seatbelt. They made some calls to see if it was fine to bring the carseat onboard and finally gave us the ok, which we were very grateful for. When it was time to board and also to exit the aircraft it was a very slow process...much slower than usual. Most airlines have you boarding 30 minutes prior to your flight, but we were still standing around waiting."
ايجابيات: "Entertainment on long haul flights is top notch. Selection is incredible just bring your own headphones if you wanna be able to hear anything. Food is the best out of any other carrier. I've seriously been to full service restaurants with less tasty and well prepared foods."
سلبيات: "Seats are hilariously small. I know you're thinking "they're all like that." They're NOTHING like any other airlines. I've flown the following for reference: Lufthansa Air Swiss Delta Air France Air Arabia Saudi Airlines Egypt Air and a couple more I can't think of right now. I'm a very medium sized build and really short (5' 6") and I was so uncomfortable I wanted to (and probably will) cancel my return flight with them. My wife's back is still hurting from that flight. The staff are just plain awful save for 2 flight attendants. Out of 2 flights so far. I was told afterwards that this is commonplace when flying Turkish Airlines. For fairness sake I should mention that both Egypt Air and Saudi Airlines were worse. Whatever money you think you're saving by flying this atrocity you're gonna be spending on fixing your neck and back. Spend the extra and go with Swiss or even Delta. Avoid this rubbish"
ايجابيات: "Food and comfort for the price paid"
سلبيات: "Need more assistance during boarding in Dhaka/ DAC"
Snacks could come back to normal now that COVID rules have relaxed, given this is not a low fare company
ايجابيات: "I liked getting food and drink."
سلبيات: "Letting people check in earlier."
ايجابيات: "Price, food was fine,"
سلبيات: "The staff was super aggressive to put all handbags under the seat even with empty compartment bins. Once the big bags are in why should they be so mean of the compartments are still empty?"
ايجابيات: "N/A"
سلبيات: "Boarded plane from front of plane back. I paid €18 extra for my seat and I was the last to board. My bag was taken from me because there wasn’t room and it was lost during my layover. Crew members were all scowling and not helpful."
ايجابيات: "Nothing was outstanding, I do like the hard candy treats they hand out prior to flight."
سلبيات: "It was such a nightmare at the gate. We were standing in line and then were shoved aside by other passengers and the attendants did nothing to help keep order when boarding. Also we had paid to upgrade our seats to extra leg room and they had given our seats away to a handicap person."
ايجابيات: "This leg of the flight we were pleased with after buying another ticket to Athens."
ايجابيات: "Roomy seats and good food"
ايجابيات: "I read about Rhodes island from the inflight magazine and it was interesting. The check in staff was friendly and gave me some tips on booking too."
سلبيات: "Smooth check in and people were orderly. Pleasant experience."
سلبيات: "Terrible customer service. Rude and unhelpful. They refused to do a spelling change on my name and forced me to purchase a second ticket. The flight was 25+ minutes late taking off due to lack of organization at passenger check-in. It really is a shame that Agean is pretty much the only option to Istanbul (IST) from Athens."
ايجابيات: "Efficient way the flight was boarded. Crew was pleasant overall a good flight"
سلبيات: "I would like to suggest in your survey to have NA as a choice because there was no entertainment available on this short flight but I didn’t want to give it no stars as it would affect the overall rating. Thanks"
سلبيات: "We have a delay. Alrhoght we order kosher food- we werent in the list- so there was no food for us. At the end one of the passagers didnt wanted to eat so they gave us his portion. Was cold and the feeling of been forget is bad. Specially when you are traveling with a 2y old. That is hungry abd tired. Very disapointed."
سلبيات: "I’ve flown Aegean 3 times in the last month and there flights have been late all 3 times."
ايجابيات: "Wider than average seats and a nice meal."
سلبيات: "Plane was not near the gate & we had to ride a bus to the plane."
ايجابيات: "Flight Crew is well dressed and put together Food was decent Plane Comfortable"
سلبيات: "I checked a small bag and it was 60 Euro. Too expensive!"
ايجابيات: "Nothing"
سلبيات: "The flight was delayed for more than 2 hours without having any announcement nor a reps to tell you what was going on or when is the new departure time. The aircraft is very small, old, narrow seats, delay in boarding and unboarding."
ايجابيات: "Crew very helpful and happy to assist Good communication"
سلبيات: "Late boarding Late gate change Too many people with large carry on bags that wouldn’t fit into storage bins"
سلبيات: "Again the airport. Its not the airlines fault, but to have ONe set of toilets in a whole airport wing is unacceptable."
ايجابيات: "Best airline in Europe! Excellent service, excellent food, excellent staff and young fleet of aircrafts. I always aim to pick aegean when available to the destination."
ايجابيات: "Flights were on time."
سلبيات: "I was charged for the bags. I didn't know that I was spouse to pay for the bags since the itinerary doesn't show clearly what type of ticket I have!!"
ايجابيات: "Flight was on time. Crew were good. Flight deck announcements were appreciated."
سلبيات: "Getting on a bus to the aircraft is challenging with 3 young children and carry on. We couldn’t get a seat. Could not eat the croissant as I’m allergic to chocolate. I’d had no breakfast and that was the only option."
ايجابيات: "The service and the team are very good, and the flights was so good too."
سلبيات: "Everything was good"
ايجابيات: "For a short flight we had a good lunch and good customer service. Seats were comfortable with reasonable legroom."
سلبيات: "I wasn't aware I was supposed to pay for my luggage"
ايجابيات: "Had to pay to check my bag in. Even though it was a patronize."
ايجابيات: "Efficiency"
سلبيات: "No negatives"
سلبيات: "No entertainment on a 4 hour flight"
ايجابيات: "Leg space. Courtesy of Staff. Timely departure."
سلبيات: "Nothing."
ايجابيات: "fare & connection time"
سلبيات: "Check in opens 2 hours before the flight"
سلبيات: "Tehran station staff need more trainig and need to be overseen"
ايجابيات: "on such a short trip, you don't expect a snack and service. They did."
سلبيات: "zero complaint here"
سلبيات: "Overall very disorganized."
ايجابيات: "Flight was on time and boarding was reasonable smooth."
سلبيات: "Flight was full and most people hast to check in their carrying suitcases. Food was decent, especially the honey yogurt."
سلبيات: "40 minute delay due to traffic at destination airport. Not Aegean's fault. Pilot kept us informed. Very nice job."
ايجابيات: "Good food and beverage service on a short duration flight."
سلبيات: "Boarding was a little cumbersome, having some reading materials would help."
ايجابيات: "It was fine"
سلبيات: "Staff is rude. We are the paying customer"
ايجابيات: "loved the airline! would fly with them again."
ايجابيات: "Crew were very helpful and courteous"
ايجابيات: "Luggage took over 2 days to get to my house from Newark to Cleveland. Lufthansa was great and most of the problems were with United with the lost luggage and delayed flight on the last leg of the trip."
ايجابيات: "The flight crew were very friendly and gorgeous!! And short flights!!"
سلبيات: "The boarding process was a little unorganized."
ايجابيات: "The crew were very pleasant mannered, and efficient. They had only 30 minutes and they gave us a cookie, some candy, collected the trash, all very efficiently and kindly."
ايجابيات: "Prompt , on time flight sched"
سلبيات: "Havas customer service reps are not warm. Just doing their job, no.extta mile...can be rude at times"
سلبيات: "We were 30 minutes late, and they took a long time to give us our luggage back and I missed the bus to take to the ferry, so all the lateness ruined my plans."
ايجابيات: "Friendly personnel, helpful, courteous,"
Few people on the plane - Was great! The plane was late to board and over an hour late to arrive. They said it was airport control. How can these things not be booked it advance? Very frustrating!
Never again. Lost my item because of their stupidity
ايجابيات: "Good evening, this is Sarah Al-Makhlouf. I booked a ticket from your website, but it happened to me a great deal. My ticket was from Riyadh to Bahrain, but when I went to the airport, I could not get on the plane, and the reason was that the flight was going to Dubai, not to Bahrain. Is there any solution to this issue, And where is my money? I will send you the ticket in the e-mail, and at the airport they said that it is not strange on your site that the traveler falls into this problem, how can you sell tickets to a particular destination without making sure, who bears the responsibility now?"
سلبيات: "Good evening, this is Sarah Al-Makhlouf. I booked a ticket from your website, but it happened to me a great deal. My ticket was from Riyadh to Bahrain, but when I went to the airport, I could not get on the plane, and the reason was that the flight was going to Dubai, not to Bahrain. Is there any solution to this issue, And where is my money? I will send you the ticket in the e-mail, and at the airport they said that it is not strange on your site that the traveler falls into this problem, how can you sell tickets to a particular destination without making sure, who bears the responsibility now?"
ايجابيات: "The ground staff from the help desk was helpful enough"
سلبيات: "I could have been rebooked a flight without having to pay for it. Who wants to lost his or her passport? It was very inconvenient and stressful for me, at least free rebooking would have ease my situation."
سلبيات: "Was a good experience"
سلبيات: "Was a good experience"
ايجابيات: "On the 15th. Nov during my flight to India, I have made an online check in though did not receive an e ticket. I arrived the airport 70 min before the flight. The crew on the check in counter refused to issue me a ticket and insisted that I have missed my plane abd I need to purchase a new ticket. They even refused to check if I have made an online chick in. The gulf air online system, did not show me that I have made an online checkin. Unfortunately, the problem was solved by asking someone who work in the airport ( not gulf airlines representative) to check if I have made and online check in and to issue me a ticket to pass through the security control"
سلبيات: "Not lied to me about my extra being payed from Bahrain to Kenya because it was only payed to Dubai which is now causing me a lot of stress my flight from Dubai to Nairobi was cancelled while i was there without my knowledge"
ايجابيات: "Wheel chair service was excellent"
سلبيات: "I wish gulf air start to put movie like others competitors airline instead of blocking it."
ايجابيات: "Seat was not comfortable TV and the hand set was not used friendly Scrambled eggs on the breakfast was really not good ...., sorry !!! Finally the smell of the J class area was bad Like old shoes smell !!!!! Sorry to say that but it was like that Next time please take care of this"
سلبيات: "If there was no bus to the aircraft."
ايجابيات: "The best airlines ever."
سلبيات: "The ticket price is costly ."
ايجابيات: "Yes"
سلبيات: "Food needs improvement"
ايجابيات: "Hey dear I don’t come by flight I got issue and I used car trip to Riyadh in 18/4/2019"
ايجابيات: "Good crew , good service"
سلبيات: "The services could be best."
ايجابيات: "The crew was nice and kind."
سلبيات: "The seats, as always."
سلبيات: "Boarding took too long"
ايجابيات: "The airplane was clean an good and the crew was nice"
سلبيات: "The food could be better."
ايجابيات: "Wonderful crew - flight good"
سلبيات: "Business customers going to Jeddah should have special counters and transport Boarding for business class should be with better treatment"
ايجابيات: "Food was pretty good"
سلبيات: "The aircraft left an hr late with passengers waiting on board ..no alcohol on the flight which to be fair I knew was their policy..Then they couldnt get the doors open at the destination Airport leaving us onboard for 45 minuutes at the gate..I also found the cabin unbearably hot with no individual air con controls..the crew were also nowhere to be seen most of the flight so had to get up frequently for water and inconveniencing the passenger next to me"
ايجابيات: "Meal options and snacks, good crew staff. And relatively comfortable seating. The plane waited for us because of the earlier delayed flight, though we prefer to have been given the option to stay the night and catch the next morning flight."
سلبيات: "The flight got delayed from Alexandria and the staff at Manama airport directed us to a counter to get our onward boarding passes but another senior member of staff asked us "what are you doing here" and asked us to go straight to the gate, then when we arrived at Abu Dhabi the baggage did not arrive with us and we had to go back to the airport later to pick them up."
ايجابيات: "The flight was on time and everyone from the ground crew to cabin crew were making sure to secure an on time performance. Checking in and boarding was swift. The flight was short and sweet. De-boarding was quick and taken back to the terminal in a bus."
سلبيات: "The cabin crew looked sad. Not a single one of them had a smile on their face. There was no welcome when I got on the aircraft, I was not woken up for food and was not asked later if I wanted something to eat."
سلبيات: "Delay of 4 hours as connection was gone , costumer care not answering, transfer desk very un professional, very bad management of delay . Zero infos"
ايجابيات: "Boarding was on time and the crew are very nice"
سلبيات: "There was a delay because airplane was waiting passengers from connecting flights which made us delayed half an hour"
سلبيات: "Good but delayed"
ايجابيات: "Nothing much I liked other than it was a regular (A321) plane service: nothing stood out for me. Nevertheless, still would travel with them because of the competitive price."
سلبيات: "The (A321) plane could done with an overhaul, but understandable as to why it is the way it is; for the purpose short hauls. Besides, the flight was only for an hour. Other than that, nothing much more to say."
سلبيات: "There was some delay."
ايجابيات: "fast boarding, got the luggage quickly."
سلبيات: "nothing"
ايجابيات: "Speed of the boarding pass counters. And the price."
سلبيات: "The plane seats are really bad"
ايجابيات: "Everyone was professional and helpful"
سلبيات: "Paying for the weight of each bag instead of the free 2 bag international allowance was absurd."
ايجابيات: "Service and comfort"
سلبيات: "Paying for the weight of each bag instead of the free 2 bag international allowance was absurd."
ايجابيات: "In general, good and clean."
ايجابيات: "Food and Crew"
سلبيات: "seats not comfortable"
ايجابيات: "Nice crew and good service"
ايجابيات: "Liked the professional boarding Very punctual take off & landing Very polite ground crew & helpful"
سلبيات: "Seats were cramped on the return leg Miles not automatically added.Has to be done at the airport .Forgot to do it with all the hustle & bustle. Food service by crew could be better.Needs more finesse System did not allow to order vegetarian food. Food not very palatable"
ايجابيات: "i like the smile of the staff"
سلبيات: "none"
ايجابيات: "Good film selection, great beverage options."
سلبيات: "The sandwiches were pitiful. Not enough chicken salad for the bread and egg salad sandwiches for the children was a poor choice."
ايجابيات: "Flight delayed and no info given while waiting at the gate"
سلبيات: "The flight delayed for more than two our. I bought another ticket (one way) to manamah with Oman Air for $230. I called gulfair to refund the ticket but they asked me to contact Kayak. Please do the nessasry Regards Fahad"
ايجابيات: "Flights were on time."
سلبيات: "Flight from Muscat to Bahrain was cancelled at the last minute, and I had to call GulfAir to sort it. We had to add another leg to the trip to get to the final location in time. It was a long travel time for a short way to go."
ايجابيات: "Service was good !! Nice aircraft and nice staff."
سلبيات: "We did not like the via flights, its really too much hectic."
ايجابيات: "Being able to watch new releases. The food was good."
سلبيات: "Times we ate took too long. We were on a 10+ hour flights and it would've been better if we ate more. No leg room in your Isle, you must become a stick and not move, become one with the plane. In Bahrain they force us to cancel our flight and charged us extra 600+ USD to move the flight to the next day. Even though I paid for insurance, then I had to pay an extra 20BD for my wife to leave the island, and it took 2 hours to tell us we owe 20BD... Bahrain is a place I would not like to return."
ايجابيات: "Flight got delay from 1750 boarding to 2025 boarding... gate got moved twice."
سلبيات: "The flight delays from Manama to Doha and Manama to Manila."
ايجابيات: "Timing and service"
سلبيات: "Everything about the flight"
ايجابيات: "Service"
سلبيات: "Na"
ايجابيات: "NOTHING."
سلبيات: "Gulf air washed their hands off us. Shame on you Gulf Air. I will die before I ever book a flight on Gulf Air again in my life."
ايجابيات: "Nothing."
سلبيات: "American Airlines was late, so Gulf Air just washed their hand off us. We were left to fend for our selves. Gulf Air is the world's single most worst airline. It was only due to the wonderful service of American Airlines and then British Airways that we could reach Delhi."
سلبيات: "Can be improved."