My experience at checkin counter at Amritsar airport was not good. The lady at the desk didn’t allow me to carry 1 kg extra in carry on trolley. In 15 years of flying experience with different airlines, trolly weight was checked for first time. Looks like Qatar Airways has different rules based on the countries.
Wonderful time. Everything we enjoy. No complaints. Thanks.
They literally discriminate the families flying with children. We had five tickets and they did let us carry only two cabin bags though the bags weighed only less than 10 lbs. very rude. They asked us to put all laptops together in one bag and check in rest of them at the gate in dallas. They asked us to check in one more bag at the gate in doha for our connection because the cabin bag with laptops is heavy. We were family of 5, traveled with one cabin bag to our final destination. I have been using qatar since 2014. Won’t fly with them again.
Boarding needs to be managed properly
Never reached there flight got cancelled 2nd time in a row
Qatar Airways was amazing! Delicious food, easy boarding process and on time! Super comfy business class.
After 4 flights in one month with Qatar I opened up an account to become a member. I will not be using any other airline unless I absolutely have to.
Good food, comfortable seating, excellent service throughout. Professional, yet friendly and nice crew. My first experience with Qatar airlines, I would select Qatar for my future travels and recommend the service to my friends. Thank you.
ايجابيات: "Amazing crew i must give it to them... super hospitality."
سلبيات: "for now non, may be later after much observations, other than that... it was excellent !!"
ايجابيات: "The crew was super attentive. The seats were really confortable. I loved that the seat would completely flatten to make a « bed », wonderfully for sleeping!"
سلبيات: "The check in and boarding in Kathmandu was really not good. I requested wheelchair assistance when I booked, and was never offered a wheelchair nor any assistance for that matter ..."
سلبيات: "Extraordinarily care taken On board. Very impressed with Qutar Airways. Excellent"
سلبيات: "Boarding process, and in-flight entertainment and wifi"
ايجابيات: "Qsuite is the best flight experience I've ever had by a long, long way."
ايجابيات: "Crew was really amazing."
سلبيات: "Wifi not working- huge disappointment. Seats a bit hard on A350. The overhead bins on the inside suitable only for tall people."
ايجابيات: "The crew was very helpful and fast, at the gate of flight from Doha to Tbilisi they greeted and thanked me in Georgian, which was very nice of them. The seats were comfortable and the entertainement was good during almost ten hour flight from Manila to Doha."
سلبيات: "The food during the flight from Manila to Doha was poor. Last year I flew from Doha to Singapore in January and the year before that from Doha to Colombo, the food on both of the latter flights was very good. The food during flight from ManilaManila to Doha was poor."
ايجابيات: "More leg room, easy boarding and comfortable flight in economy"
ايجابيات: "The service was excellent & food satisfying."
سلبيات: "The liquor variety could be better."
سلبيات: "Zero customer service, absolute waste of money,. I should have read reviews before using your services"
ايجابيات: "Plenty of room to move around"
ايجابيات: "The service on our flights was wonderful! Qatar is the best airline that I’ve ever flown on."
ايجابيات: "Food was delicious as always the crew never disppointed me always made me happy there’s very very good trained"
سلبيات: "I have nothing I dislike from Chennai to Doha it was only 5 hour journey so I was so comfy"
ايجابيات: "Excellent on board staff"
ايجابيات: "Hotel to freshen up was great idea"
سلبيات: "Visa took forever. Ended having only 2 hours at the hotel"
ايجابيات: "Awesome experience provided by inflight crew, who attended to all your needs for this long for flight. Made us feel really at home!"
ايجابيات: "All crew were nice"
سلبيات: "Diabetic food not palatable,. No Mango juice, did not serve Diabetic meal earlier. I had hypoglycemia.."
ايجابيات: "Entertainment and food was good."
سلبيات: "Long flight from Doha to LA."
ايجابيات: "Flight attendants very attentive and helpful, wheel chair provided at Doha airport by helpful and friendly staff, comfortable seating in business class. Overall I would give my flight an A rating."
سلبيات: "I do not have any complaints, except one bathroom I used was not as clean as I would have preferred."
ايجابيات: "The friendly hosting of the crew and the clean and tidy of everything the food was delicious hot and cean"
سلبيات: "The alcoholic drinks on the craft had to be banned for sack of God"
ايجابيات: "The crew service"
سلبيات: "The cost of internet access"
ايجابيات: "The flight was on time. It was quiet so no boarding issues done quickly. Food was good. Good choice of flights."
سلبيات: "No Wi-Fi. Grew not a friendly. Seats are very hard after 6 hours. The dreamliner is already aged. The screens are in poor condition already."
سلبيات: "Flight delayed Stewards were rude"
ايجابيات: "The hotel stay was haven on earth. The ride from hotel to the airport was excellent."
سلبيات: "Nothing Everything was the best"
ايجابيات: "Staff courtesy"
ايجابيات: "Pleasant crew"
سلبيات: "Crowded flight, late departure."
ايجابيات: "On time, clean and joyful"
ايجابيات: "The food and crew."
سلبيات: "The intertainment system on the Doha to Nairobi flight had old communal TV screens."
سلبيات: "I never made it to the Yerevan to Doha flight, because Qatar Airways did not get me to my destination in time. They had an emergency landing in The Azores, after turbulence and several passengers got injured, when the pilot failed to warn passengers to put on their seat belts and they flew into the air, hitting the ceiling before falling down. One passenger had a heart attack. Once they de-planed us in The Azores, not a single Qatar Airways employee helped us on site anymore. Passengers were left in the hands of hotel and airport staff. There was very little communication with the passengers. A relief flight was supposed to come in 12 hours. It did not come for another 35. After the emergency landing, some passengers noticed that a wing looked defective. The disruption may not have been due only to bad weather, but a defective plane as well."
ايجابيات: "Friendly cabin crew"
سلبيات: "Economy class seats and the food table"
ايجابيات: "Friendly crew Good choice of food and beverage"
سلبيات: "Aircraft changed without notice Trapped in cramped window seat No storage bins IFE strobing windows tabs and would not switch off Useless design of chair lead to loss and destruction of my Kindle"
ايجابيات: "Friendly crew"
سلبيات: "Food and price of ticket"
ايجابيات: "The flight attendants were very nice and friendly. Qatar airlines also provided tons of food. Lastly the tv/games was a good source of entertainment."
I fly 3 times this year with Turkish Airlines this year is just getting worse service !!!!
Great crew and good service
Ewr staffing had us waiting on the tarmac for 30 min dor a marshaller and someone to get the jetway to the door. Not Turkish Airlines fault on that one. Seating in economy was tighter than previous flights. An older A-330 was our plan. 6’1” with long legs, had to put my feet in the aisle for most of the flight due to lack of space
Friendly crew, clean great plane.
ايجابيات: "The crew were very professional"
سلبيات: "If Turkish Aiine can provide guest WiFi by the gate are while people are waiting"
ايجابيات: "It was a great flight thank you kayak thanks ti THY"
ايجابيات: "The crew was great and the flight was smooth. The food was also good."
سلبيات: "The passenger next to me in the middle was hitting his arm rest on my leg and made my flight uncomfortable because he would not sit still. I think crew needs to do a better job of making sure everyone stays seated when the plane is still moving before jumping out of their seats and grabbing their luggage. Passengers should be able to exit out of more than one door same as entering."
ايجابيات: "Smooth flight. Food was better than flight out of NY. Very tasty. Terrific crew."
سلبيات: "Seat was a bit cramped but this was a coach seat so my expectations were not high. Aircraft was smaller than first flight so seats were also smaller."
ايجابيات: "On time ,good food ,good price"
ايجابيات: "They lost my luggage and no one knows where it is!"
ايجابيات: "Friendly checking in staff"
سلبيات: "Short leg-room, squeezed chairs, Some movies had unclear voice projection. E.g. The birth of the dragon. Food: less than enough choice on non-cheese food-type; Hot water requests took “forever” to be responded to."
ايجابيات: "The plane was Old !! We, Stevo and me Julie were scared but glad the trip will be over. We did not know the rules that MK had as far as how much $ and golden jewlery one can have befor you had to report it. Thank God we did not have to give up anything."
ايجابيات: "Excellent crew service & food/beverage offerings"
ايجابيات: "Nothing special"
سلبيات: "My preselected isle seat in the third row, where there is usually more legroom, got switched without notice, and at boarding time I was given a middle seat a lot further back."
سلبيات: "Didn't get to travel. Will never fly Turkish Airlines again."
سلبيات: "Turkish airlines should have accommodated the delayed flights by waiting for the passengers to make it to the gates especially if the delay was 3 minutes to catch the next flight. Then business transfer desk just gave the run around and finally rebooked me to Dubai instead of Abu Dhabi with a five hour delay"
ايجابيات: "Due to the breakdown in diplomatic relations between the United States and Turkey, we were not able to secure non-immigrant visas to enter Turkey, so we had to cancel our plans to Istanbul. It is a bit of a comfort to note that Turkish Airlines seems likely to refund us the price of our tickets. I appreciate it, because I don't think they are legally obligated, though it is the ethical thing to do."
سلبيات: "However, even getting our money back on the airline tickets won't reverse the disappointment of going through all of the effort and coordination to plan the trip. I intended to take my nephew to Istanbul, a city I've never been to and always pined to visit, and had encouraged a local friend whose son, close in age to my nephew, is studying music in Istanbul at this time. My nephew is studying in Valencia, and we thought it would be a really fun and memorable experience for them to meet, and maybe they would have decided to do some traveling together in the future or my friend's son could have visited my nephew in Valencia at some point this school year. All these plans went down the drain when we couldn't get visas. We are having to content ourselves with southern Spain instead."
ايجابيات: "Food is great. Flight attendants were very helpful. Entertainment options are great. Comfy seats. Short flight."
سلبيات: "Istanbul airport is crowded. Looking forward to the new airport."
ايجابيات: "again crue was best"
سلبيات: "boarding gate was Mile away , you need Taxi to get there, whats wrong"
سلبيات: "The flight was delayed leaving NY"
سلبيات: "Could not board the plane although being at the airport well in advance. Forced to buy additional tickets for enourmously high price. Stay at the airport additional half a day without food and water. No one from the company showed any concern and were of no help. Horrible experience. Never again fly Turkish airlines."
سلبيات: "The plane was 2 half hours late departing from JFK to Istanbul and the customer service in Turkish Airline in the beginning did not give me a good service I believe this will be the first time and the last time"
سلبيات: "Homeland has made flying into the us miserable. The checking of cameras is ridiculous. If they work we should not have to check them. Then when we landed the nastiest people are in the us Turkish check in was painful and makes one consider not flying"
ايجابيات: "food,service and flight"
ايجابيات: "Amazing food. Can't believe how good the desserts were. Entertainment also top notch."
ايجابيات: "Entertainment on board was the best part. Food is decent."
سلبيات: "Worst customer service I've ever had in an airport at Attaturk. Turkish airline staff was horribly rude, wouldn't acknowledge their mistakes, very uninforming and all of it to pretty much force you to pay the airline more money in penalty fees for changing flight arrangements and new ticket purchases. And be careful THEY DON'T have any announcement on the intercom system at Attaturk (I had no clue as to that being the case there, nor have I ever been at an airport that doesn't). No boarding announcement, no gate change announcement, no nothing.....and if and when you miss a flight because you didn't know the gate changed while you're sitting at what you thought was your gate and no one bothered to let you know (including the person who checked your boarding pass when you came into that gate area, it's down hill from there! They will tell you it's your fault and not give a dam* what you say to argue otherwise....and......if you don't pay the penalty they dictate to change your flight ($1114 on a $780 ticket in my case so I purchased another ticket on Turkish air on my own for $236 to get me where I was going), they WILL cancel your return flight without telling you, at which point you will have to buy a new ticket to get back home and they end up getting the money out of you regardless. This was an absolute nightmare of a trip, couple with being treated like dirt by everyone at the airport. I will not ever again fly Turkish Air if I can help it."
ايجابيات: "Since we are first time travelers going from Chicago to Rome, Italy via Istanbul, we cannot compare to other airlines. But, we had a very good experience & the food, services and entertainment rvice were very good! The airfare too was excellent."
سلبيات: "Not certain if it's typical in long flights/but it was very difficult sleeping in these seats."
ايجابيات: "comfortable seats space for legs"
سلبيات: "My incoming Turkish Airlines flight arrived late due to weather conditions in Istanbul. The handling of passengers who had missed connecting flights was poor. Very few staff new how to manage the situation, which resulted in long delays, very frustrated passengers and an overall very negative experience. I would avoid flying with Turkish Airlines if I could."
سلبيات: "I asked the website to change the destination. The reply came 12 hours before the flight. I couldn't wait so i took another flight and paid for another ticket."
ايجابيات: "Luggage left in Istanbul due to short connjection was delivered to my home the same evening. Check in was simple and quick."
سلبيات: "Seats too close together on A330 airplane, entertainment console difficult to use and flight attendent did not have patience to explain how to use it, ran out of main course and remaining chicken course was too spicy to eat, flight from Singapore was delayed in takeoff making it very difficult to make connecting flight,"
ايجابيات: "The crew and their service was great, and there were lots of choices for entertainment."
سلبيات: "The seats are really uncomfortable. I'm young and healthy but my knees and back are in a lot of pain after the flight."
ايجابيات: "Food and service very good"
سلبيات: "entertainment is poor no TV on the back seat only on top 1 film is shown for all."
ايجابيات: "I did not fly back with Turkish airlines. I decided not to take a chance. Please read comments below."
ايجابيات: "Every thing was excellent"
سلبيات: "My bag was lot on my way to Europe and was delivered 3 days later. My claim for the expenses was not processed yet. My same bag was lost when I arrived to Abu Dhabi. It's been one week and I didn't hear about it"
ايجابيات: "Food was wonderful, technology helped the flight "fly by", and the plane was comfortable."
سلبيات: "Boarding was different in every city we stopped in - mainly due to other countries' airports and regulations. I believe this was not a problem due to the airline, but boarding groups weren't always adhered to."
ايجابيات: "US airlines ought to take lessons on customer service and satisfaction!"
سلبيات: "Boarding was a bit chaotic. Ought to have better organization and identification for different boarding status .. A B C D etc."
ايجابيات: "Good food great passenger service."
سلبيات: "Having to take a bus to plane"
ايجابيات: "Michelle, at the check in desk, went above and beyond to help me. I really appreciate her kindness, professionalism, and hard work to ensure I was comfortable and that my luggage made it on board. The food and entertainment was great. I really loved the goody bag, it was very thoughtful and included everything to make you comfortable for the flight."
سلبيات: "Headphones or headphone plugs do not make good connection. Screen touch is hard to manage."
ايجابيات: "Flight was ontime"
سلبيات: "1st class seats not as comfortable as other airlines. Food was nasty."
ايجابيات: "Excellent food. Excellent service. Very friendly people."
سلبيات: "Seating was a little cramped... Like all airlines today."
Very disinterested crew and poor service throughout flight.
Missed the flight due to delay of gulf airlines .. and there is no representative in London to discuss about the problem .. we waited about a day no one responded from airline , they rebooked us 2 days after and didn’t have accommodations.. worst behavior ever … expecting atleast a response either positive or negative from airline … it would be serious issue with AA and gulf haven’t resolve this issue … impact would be on gulf
Tim is important for customer …please be on time
all good. crew wasnt attentive to the announcements they were making about the flight. made several mistakes at several tines while announcing destination, arrival time. first officer made this mistake too.
سلبيات: "It was too hot in the cabin. The flight attendants were mostly inattentive. At one point three of them were feeding a baby to the exclusion of all of their duties to the rest of the passengers."
سلبيات: "Was a good experience"
ايجابيات: "The crew were really nice"
سلبيات: "Entertainment is very limited."
ايجابيات: "New & clean aircraft"
ايجابيات: "On the 15th. Nov during my flight to India, I have made an online check in though did not receive an e ticket. I arrived the airport 70 min before the flight. The crew on the check in counter refused to issue me a ticket and insisted that I have missed my plane abd I need to purchase a new ticket. They even refused to check if I have made an online chick in. The gulf air online system, did not show me that I have made an online checkin. Unfortunately, the problem was solved by asking someone who work in the airport ( not gulf airlines representative) to check if I have made and online check in and to issue me a ticket to pass through the security control"
ايجابيات: "Crew was very nice in business. Very helpful and catering to every need."
سلبيات: "The entertainment. Hollywood movies were not working."
ايجابيات: "Crew was good"
سلبيات: "Everything worked well, the boarding, on time flight, flight was smooth and landed 15 mins before time."
سلبيات: "Not lied to me about my extra being payed from Bahrain to Kenya because it was only payed to Dubai which is now causing me a lot of stress my flight from Dubai to Nairobi was cancelled while i was there without my knowledge"
ايجابيات: "Customer service of vayama they did our request by providing wheelchair for my mother and flight was superb for Gulf air"
ايجابيات: "The best airlines ever."
سلبيات: "The ticket price is costly ."
ايجابيات: "Crew was good"
سلبيات: "As always the seats were tight."
ايجابيات: "Short and sweet."
سلبيات: "The flight should be on time and not late."
ايجابيات: "Hey dear I don’t come by flight I got issue and I used car trip to Riyadh in 18/4/2019"
سلبيات: "the bouth"
ايجابيات: "Crew were very friendly, aircraft were very comfortable compared to other economic airway companies"
سلبيات: "Bahrain airport,"
ايجابيات: "Excellent new Dreamliner. Seat very comfortable"
سلبيات: "Extremely poor movie/TV choices Crew didn't smile much!"
ايجابيات: "how convenient it is"
سلبيات: "Too much money taken by the airline even though I had bought insurance"
ايجابيات: "Crew .. warm food .. the pillows already on seats .. coffee is lovely .."
سلبيات: "Smells .. sick peoples must learn how to cover there mouth .. Lots reasons of infection .. must clear the bad smell .. Should add spider solitaire at AirGames list .."
سلبيات: "Food was not so great. Could have been better"
ايجابيات: "They delivered as requested"
سلبيات: "They are probably overworked with minimum crew as they are not too friendly and don’t seem happy when a passenger makes requests"
سلبيات: "I head phones I didn’t get my bags I have been waiting for the past 3 hours at the air port and I haven’t received my bags yet and I think I will Waite for 3 more hours"
سلبيات: "While we waited in line (Group 2), we were bypassed several times by members of higher Groups, Problem with gate staff in London."
ايجابيات: "Everyone was professional and helpful"
سلبيات: "Paying for the weight of each bag instead of the free 2 bag international allowance was absurd."
سلبيات: "food it could be better"
ايجابيات: "I was rerouted entirely to fly with Austrian Air, and only landed 2 hours later than scheduled, which was nice."
سلبيات: "My Gulf Air flight from Bangkok to Paris was delayed 7 hours which would make me miss my connection to Paris in Bahrain...and they wanted to put me on a new flight that would have me layover in Bahrain for more than 18 hours, and landing in Paris 24 hours later than planned. I politely said no and asked them to find me something else, and they did--so that was good. But the suggested alternative for a 7 hour delay was absolutely ridiculous. Also, the 7 hour delay was never explained and no other flights were delayed, so I guess it was something wrong with the plane?"
سلبيات: "The Food Choices"
ايجابيات: "Food and the crew"
سلبيات: "The air sucks in the flight"
ايجابيات: "More movies And good food Pls have working charges of iPhone on Bahrain airport"
ايجابيات: "Nice crew and good service"
ايجابيات: "Food is always a plus (especially compared to the US flights, where hardly anything but a salty snack and a drink are included with the flight)."
سلبيات: "I was confused about which check in counter to go to - I purchased my ticket through Oman Air, but they could not find my reservation at the check in counter.... they suggested going to the Gulf Air counter, where I was able to successfully check in."
ايجابيات: "Crew and seats"
سلبيات: "Boarding delayed 1 hour and 1/2"
سلبيات: "The flight delayed for more than two our. I bought another ticket (one way) to manamah with Oman Air for $230. I called gulfair to refund the ticket but they asked me to contact Kayak. Please do the nessasry Regards Fahad"
ايجابيات: "The food and services in Bahrain airport and in plane"
ايجابيات: "كانت رحلة عادية سعرها غال جدا بالمقارنةبالخدمة المقدمة و المسافة و الزمن للرحلة"
سلبيات: "Flight was overbooked and I was forced to delay 24hrs for the next available seat."
ايجابيات: "Service in the plane"
سلبيات: "The crew at the check in were mean... bizarre regulation that don't apply to any other airline. Refuse to give a wheelchair for an elderly claiming she has to book it in advance.. what if the person broke their legs that day??? None sense. And the baggage regulation are just not clear and confusing."
سلبيات: "No selection for beverage. No tomato juice!"
ايجابيات: "It looks there was a special enclosure for Indians. The passengers were made to board by ferryed by buses to board the plane by stairs. It was not easy by old people to climb along with hand bag."
ايجابيات: "We landed safely and everyone got off the plane."
سلبيات: "Gulf air has decided to do "silent boarding" - so we were late boarding our flight because even though we watched the gate- it never filled up, there were never lines, no announcements, no lights signaling anything. Our captain took VERY sharp and hard dips and turns during our flight. He even dropped altitude so quickly that some women on board yelled out in terror. No announcements were made as well by the crew or captain regarding these very uncommon experiences of turbulence or announcements to remain with ones seat belt fastened. Finally, the man driving the bus from the plane to the door at Manama airport was too busy talking to the men who decided to sit in the front seat of the passenger bus and not look on the road in a busy air traffic area. I'm literally blown away at how everyone was safe and made it from point a to point b. I'm also horrified at the lack of communication or safety precautions."
سلبيات: "The in flight movies were outdated and not a good selection at all"
سلبيات: "1. The crew from Abu Dhabi to Belgrade was appalling. As we touched down at Belgrade Tesla airport, and were still taxiing, many passengers stood up, opened up the overhead compartments, took out their carry-on bags (some were pretty big hard top) and left it on the aisle. The overhead compartment doors were left open and once or twice the crew at the back murmured them to sit on their seats and strap themselves. But neither did the crew come up to severely reprimand them nor did the passengers seem to care. IT WAS THE MOST SHOCKING EXPERIENCE in my over 25 years of flying. Terrible service on part of Etihad Crew. 2. We'd just an hour's transit in Abu Dhabi airport and there were numerous passengers still trying to disembark from the Kochi-Abu Dhabi flight, pass through security checks, walk quite a distance to the gate and then get on to the bus to board the aircraft. Strangely there was no Etihad personnel helping us to navigate through this absolute chaos. Many people, young and old, were literally running with their bags. Some of us yelled that we'd a short connection and then one of the ground staff tried to make way for us to navigate through the huge queues waiting for security. This process could've been managed infinitely better. Just imagine if there were elderly passengers or little children? 3. Food was terrible. I'm a vegetarian and usually Asian vegetarian is reasonably good. In this case the rice was poorly cooked (grainy), lacked any variety (anybody who's familiar with Asian food can assure you that there're amazingly tasty and healthy vegetarian dishes that can be prepared - if Etihad needs help they're welcome to contact me). I'm surprised by all this. Try Emirates and one can see the quality of the food. 4. We'd to collect our boarding passes at Belgrade airport. We've a carte de legitimation (CDL) residence card for Switzerland but it seemed obvious that the ground staff at Belgrade have no clue what a Swiss CDL looks like. My wife who's a South African national cannot obviously enter Switzerland without a visa but the CDL is a legitimate document and that should have been it. Further we'd been checked in from Kochi to Zurich (and our bags had been checked through to ZRH). It's obvious that Belgrade staff are poorly trained and it caused unnecessary waiting time (nearly 30 minutes) and senior staff had to be summoned to clarify. I'm terribly disappointed with the overall service of Etihad. I'll never fly through Belgrade for sure. It's horrible and the travel desk were not particularly helpful. In fact I'm considering never to fly Etihad again."
سلبيات: "More comfortable seats."
ايجابيات: "Check-in was easy and smooth."
سلبيات: "Agents at check-in desk took longer time to process passengers, even though some desks had two people helping. The web check-in line moved slower than the line with passengers who had not done online check-in. When I booked my flight via kayak, I was not given an option to select seats (this was new) . I was able to indicate my seat preference but there was no followup. When I checked in online 24 hours before my flight, the only option for seats was in the middle, which I did not want, although I I knew the flight would not be full. I was able to change seats when I checked in with the agent in the airport ."
ايجابيات: "Good news, the checking in process was so delayed as there were so many people, they made sure all who checked in, got on the plane, no hitches on the lugguages either. I got my lugguage in Singapore."
سلبيات: "JFK to Singapore through Abu Dhabi. The checking in process at JFK was a mess, it was a full flight. There were many people, trying checking in. Two lines, (1) checking in. (2) checked in, dropping off bags. Some of us who had checked in online was trying to drop off bags only. After waiting 1.5 hours, this line isn't moving at all, while the checking in line was moving. Tried telling the gentlemen in charge who worked there that the checked in line dropping off bagguage was not moving, he didn't really care, they made all kinds of excuses saying other people were waiting, so they were completely clueless as to what was going on. I have never experienced this ever and I fly massively each year. First and last time in Etihad. JFK to Abu Dhabi is a good 13 hour flight. NO SNACKS. SG/BA, or any other airline really has nice sandwishes, ramen, chocolate, cookies, chips. Etihad has NOTHING. Not that I snack but still with a 13 to 14 hour flight, airlines should have something to eat during long flights. Really. Etihad who brands and advertises brilliantly, was extremely disppointing to actually be on the flight."
ايجابيات: "Used their larger A380 plane Good boarding and inflight service"
ايجابيات: "Good and crew were very goid"
سلبيات: "Seats were very hard and very cramped for such a long flight"
سلبيات: "Flight delayed Baggage lost & didn’t receive upon arrival"
ايجابيات: "Flight was empty so had enough room next to my window seat"
سلبيات: "The food was an express snack! For a 2.5 hour flight, I think it’s seriously a shame!"
سلبيات: "Boarding not good no line turebel"
ايجابيات: "E box movies , longer leg room"
سلبيات: "Nothing I love Etihad"
ايجابيات: "the nice crew- the relative speed of boardinf"
سلبيات: "compared with Emirates, the movies/Tv choices are very limited and in addition, only available -after take off and stop being available 30 min before landing. very disaappointing compared with emirates when we can start watching content from the minute we are on the plane until the very last minute. also, the plane had very limited space dedicated to stretch legs compared to other A380 from other companies."
ايجابيات: "Great cabin staff"
سلبيات: "Uncomfortable. Entertainment was unwatchable. In physical pain from poor seating."
سلبيات: "I checked in at Hyderabad and the check in staff were more than unprofessional. First they said my carry on bag and laptop bag should be no more than 7 kgs which was wrong. Later when I asked them to show the baggage restrictions, they went back saying it's okay. I had only 1 check in bag and it weight 1 kg more. I thought they would allow it since I had only 1 check in bag but they made me take out that extra kg and check in my carry on as second bag. Finally I asked for an aisle seat and they said the flight was full. But when I boarded the IAD flight I was rather surprised to see quite a few aisle and window seats. So rather than being a great experience, I would say it was a mediocre one because of the Hyderabad staff."
سلبيات: "The flight left > 2 hours late from JFK to Abu Dhabi, and my connection was changed midair. Instead of changing it to the next flight, they changed it to a flight 16 hours later so I missed my entire day of meetings. The paid internet did not work inflight so I couldn't check my connection or receive emails. The crew was not friendly, and they also wouldn't give anyone any information about their connections during the flight, which resulted in ~80 people rushing the crew and the desk. It was very messy."
ايجابيات: "Upgraded with miles for the long leg Melb to Abu Dhabi. Flat beds tight both length and width for me at 6ft 3inches. I slept fitfully for 7 hours. Food seemed better than my last experience of their business class."
سلبيات: "Seats still narrow and firm. Rather noisy, a 777, appreciated my Bose quiet comforts..."
ايجابيات: "The staff were so helpful and friendly. Such a lovely bunch"
سلبيات: "The temperature in the plane was too high ie it was too hot and not enough drinks given out"
ايجابيات: "I thought 11 thousand dollars for 2 of us to fly was way to dear business class there was not a lot of room. Was my own fault I thought I was going on a380 but I woukd think twice about booking again for that price not worth it."
ايجابيات: "Everything was fine, but"
سلبيات: "Frigid temps on board The snacks were sad"
ايجابيات: "The service onboard was great, the crew were attentive and looked after the passengers."
سلبيات: "The Boeing plane had very restrictive movement while seated. It was especially difficult when eating on the plane you could not cut your food due to the space restriction with fellow passengers."
ايجابيات: "Staff are efficient."
ايجابيات: "Really nice crew and helpful. Food excellent"
سلبيات: "Older plane and a bit cramped for a longer flight"
ايجابيات: "I liked the flight from abhudhabi to hyderabad"
سلبيات: "On board staff not responding not friendly"
ايجابيات: "Great service, good economy food also, lots of wine. The entertainment package was really good."
سلبيات: "Nothing. Everything was perfect."
ايجابيات: "Almost everything. Lovely staff....good seats.....plenty of recent movie options. Made 7 hours fly by!"
ايجابيات: "Entertainment good variety."
سلبيات: "Poor service this time. Been with Etihad many times, always been 1st class service. This time was poor. Came round once with food and drinks, followed by coffee later...not the usual standard."
ايجابيات: "Unfortunately our flight from London to Abu Dhabi was delayed and we missed our connection through to Melbourne. However because of the way they hsndled this the delay turned out to be a blessing! Etihad put us up for the 12hour daytime delay in the magnificent Marriot Hotel in Abu Dhabi. The communication and transfer were handled very well. It was a painless process and we got to enjoy a lovely rest before being transferred back to the airport and flying home. Pretty much a faultless experience and one that would see me fly Etihad again without hesitation."
سلبيات: "Whilst the food at the hotel was amazing, the same cannot be said for the plane! The food was very ordinary. The chicken pie was barely edible. In terms of seating, the seats are pretty standard long-haul fare. There is limited room but the issue is cushioning. They feel pretty hard and it was difficult to be comfortable."
ايجابيات: "Staff excellent on board Plane very high standard"
سلبيات: "Waiting 1.25 hrs to check in in SYD- with 10 and 12 year old children Check-in staff member unclear on passport requirements"
ايجابيات: "I liked the service and ease of the whole process."
ايجابيات: "I didn't like anything"
سلبيات: "My bags didn't make it. I had to sit away from my husband as someone had sat in his seat and clearly wasn't going to move. You now have to pay to get an exit row like budget airlines and I had to go two days without my bag. Total nightmare. Then I couldn't recheck in to change seAts online. Food was disgusting."
ايجابيات: "Flight was comfortable and the A380 is super quiet. Cabin crew were helpful and friendly."
سلبيات: "Check in was a disaster with tickets issued in the wrong names. Also It wasn't until the night before flying we realised they'd booked our 3 month old daughter on a separate flight!"
سلبيات: "plane was an older model a bit noisy inside"
ايجابيات: "Blanket was provided."
سلبيات: "The crew attendant who checked me at Delhi airport informed that the flight to Abu Dbabi to Istanbul was a full flight and therefore the only option was to have a seat in the middle. However, near the end of my flight I went to the bathroom and noticed there were MANY open seats with more than a handful of people that had a whole row to themselves. I wonder where she got her information because what she shared with me was totally false and I am totally appaled. Also, very, very long lines to check in taking more than one hour to get boarding tickets. It is freezing on both planes."
ايجابيات: "Nothing was good"
سلبيات: "Air hostess were very rude. Her name is Iliana , none of them have name tags on. I guess that will he the first thing any passengers would expect. Food was not served as per the menu. They gave away whay ever they wish. To ask for water we had to request 4-5 times. The air hostess Iliana was bumping constanly into us, and does not even have courtesy of apologising. Because of her I could not even sleep for a second in the plane. Iliana is very racist. When multi cultural people are around, it a common sense that we have to talk in a language which is understandable by every one. She was speaking in the local language, and messing around with the fellow passengers for a small issue. She is definitely not fit as an air hostess, if she is there as a racist. there was another air hostess who as shouting at us to book business class if we need to order individually. A kid beside me was asking for an ice cream if we had a chance of purchasing it, like we do in domestic airlines. When I was requesting for the ice cream, she mentioned it thrice to book a ticket in business class. Rude absolutely very very rudeeeee. Untolerable service.....worst really worst service. There was no blanket and ear plugs kept on my seat, I request iliana thrice for blanket and ear plugs, she was like i will give you after I serve everyone, but I never had one through out my journey. This is how Eithad has trained their air hostess to handle passengers. seriously I will never ever choose eithad."
سلبيات: "The website does not allow updating of food preferences. I tried multiple times to update my preferences but it did not work well. Veg options are a must for flights originating from India as there are several passengers who prefer veg meals. However, this was not well attended to in the flight."
ايجابيات: "The trip was late and the transite one left and they refused to componsate me neither by ticket nor money .. It was ahorrible trip i lost 4000 dollars for hotels and other ticket which is toooooo much"
سلبيات: "Staff not treating Indians properly but treating Caucasian like lords."
ايجابيات: "I wanted to cancel my flight ticket 2/3 days after buying it. I called vayama and they told me that it can't be canceled. I asked to reschedule the booking instead and they told me that rescheduling will cost me more than the price of the original ticket! Now I lost the money I paid! I will stop booking my flights through kayak going forward. I am not happy with the service and the policies do not make any sense. This was a waste. I am very disappointed. I had a serious personal reason to not to fly and nothing was taken in to consideration. I will pass this to all people I know."
ايجابيات: "It got me from my home country to my destination."
سلبيات: "The movie selection was just mediocre...other airlines have much better (wider selection) & newer films. Also the flight attendants never woke me up for my 2nd meal, even though I very clearly used the sleep-mask provided that said "wake me up for meals" written in all over the front. I don't understand why this system was set in place if your cabin crew aren't going to use it...? Also did not like the mango custard -- was a bit weird. I'd recommend just plane/vanilla custard -- these flavors are much more widely appreciated by everyone. Mango is too quaint, even for those requesting hindu-vegetarian meals."
ايجابيات: "Courtesy of crew, food and cleanliness"
سلبيات: "Good in all respect"
ايجابيات: "Food and hospitalityu"
سلبيات: "Seating was too narrow"
ايجابيات: "Nothing it was just average."
سلبيات: "My flight was from SFO to Abu dabi to ktm, then they changed it to sfo-chicago- Abu dabi- ktm. Made my flight longer and had to fly at 5am. instead of 9.30am. I have 2 little kids and it was hard. My first leg was on American Airlines where all my luggage was checked in plus had two carry on luggage, which were all good till Chicago. In Chicago Etihad counter, they refused to clear my carry on saying it was too large and wanted me to pay $300 each. I had to empty one carry on into my backpack and was forced to pay $300 for the other. They should have refused in SFO instead of after my first leg of travel. It's a set up. I will not fly Etihad again period."
سلبيات: "The check in agent missed to give me a tag for my hand luggage When ground crew at the gate didn't see the tag they placed it in a cage and a scale it was underweight & within dimensions, the wheel however was sticking out of the cage and for that it was $300 charge!! Let alone the humiliation.. It was pay in 5 mins or you will be booted off... I swear I found another family almost crying as they coming from a connecting flight didn't go through the check in desk and paid $1200 I have been using same handbag on airlines including etihad for 5 years without any problems ... Go figure"
ايجابيات: "good food, good wine, flight on time, large and good choice on films, early boarding. having a free shuttle to and from Dubai is amazing."
سلبيات: "entertainement not available before take off is very frustrating. it means one hour on board without using our screen. also quite not sure why it stops working 30 mn before landing. many companies make it work throughout all stay on board."
ايجابيات: "Comfort on plane was good"
سلبيات: "I wouldn't fly Etihad again because they lost my bags twice"
ايجابيات: "crew and food. enjoyed the seat massages"
سلبيات: "Toilets in business class were smelly. Not nice when you are washing your teeth. It is difficult to lean over the bowl and wash teeth. Cups are not provided to assist with washing teeth. Paper towels ran out in the toilets."
ايجابيات: "The seats on the plane are fairly comfortable and the meals provided are good. Vanity kits handed out were good too"
سلبيات: "It starts off with a chaotic luggage check in. No order, the staff take breaks on a whim and leave long queues of passengers waiting to check in their bags. The cabin crew looked rather annoyed at us boarding the plane and didn't bother to smile or greet as we came on board. Since the flight was at 1:30am, we fell asleep almost immediately however the cabin crew woke us up by vigorously shaking my shoulder to ask if we wanted food. The vanity kits were just thrown onto our laps while we slept. The on board entertainment system did not work on the entire plane for the duration of the flight."
سلبيات: "Male and departurr"
ايجابيات: "Going through 3 security checks was cumbersome and gate information was incorrect otherwise great service."
سلبيات: "Exit row seat did not recline, food was cold, no entertainment system"
ايجابيات: "i lik your cervia"
سلبيات: "The screen and the live map was not working"
ايجابيات: "Nothing just it’s been delayed for 3 times and the airport was so fu*** bad"
ايجابيات: "Comfortable, nice staff clean"
سلبيات: "Chairs are close to each other"
ايجابيات: "That I’m getting home"
سلبيات: "Everything- airport plane food"
ايجابيات: "I liked that there was an area for praying on flight. Also, I liked the food."
سلبيات: "My trip had two flights. The first one, from IAD to JED was the problematic one for me. I purchased the highest Internet package to finish some work on the flight. The service was terrible. I purchased 300MB for $25. I barely used less than 60MB in several hours of work because of terrible connection. Yet, when I complained to Saudia customer service, they insisted that there was no technical issue, refused to give me a refund, and did not even apologize. The transit in Jeddah's airport was terrible. The bathrooms are very dirty and smelly. In the return flight, we had an overnight stay in the airport. People typically need to sleep at this time. However, the airport was very crowded and, for so many people, there was not even enough seats to sit down."
سلبيات: "The e-Ticket wasn’t bought. I had to stay at the airport for 2 hours and finally no ticket was issued. Very disappointed. It’s my last experience with you."
سلبيات: "The flight delayed for 1 hour without informing the passengers"
ايجابيات: "The AC was great"
سلبيات: "Jedda airport Boarding"
ايجابيات: "The crew was very helpful"
سلبيات: "The flight was on time"
ايجابيات: "The crew was very nice"
سلبيات: "The food is not that good for such long trip"
ايجابيات: "Everything!!! Esp the lovely friendly helpful kind flight attendant ladies. Food was fantastic n restaurant quality!!!"
ايجابيات: "The front counter representative was friendly, and engaging."
سلبيات: "having to ride the bus from the terminal to the plane. Get rid of those busses."
سلبيات: "The Jeddah team was so awful, rude, and also not helpful"
سلبيات: "The hostesses in the my cabin (our seats were row 55) were extremely cery rude. One of the aged one litteraly acted like she was my mother in the sense of bossing around. They were not attentive to when people called them and they were really very rude to almost everyone that asked them for help. I had a 3 yr old who got tired of sitting so i took him around and took him to prayer area when no one else was there, and they came in telling us that it was not safe and i told them that he just wanted to walk around and we just got here iw will go in 2 mins and they were like no sorry its not safe, something with ocygen and everything and i was like if i pray here then it wudnt be dangerous? And they were like ur baby wont be here. Why in the world will my baby stay at his seat when his mother is away. And then I was really sick that day which is why i was drinking alot of tea that i do not even like, i was only drinking it bez it was hot and they were giving me attitude giving the tea. Also one time they did not have the tea so i asked them to give me hot water and one of them said u have to wait 5 mins when we start serving and at that time i really thought she just did not wanna give it yo me because they were just being mean. I did not know tht genuinly they were refreshing everything, so one of them brought me boiling hot water and then cane 5 mine later with food and taunted me that you did not finish your water. For heavens sake I was not gonna drink boiling hot water, i was waiting for it to get to the level ehetr i cud drink it. Overall extremely very disappointed"
ايجابيات: "Good food n movies, comfy seats"
سلبيات: "Rough bumpy flight with no xplanations or apologies from crew n interval btw connecting flights too short"
سلبيات: "The check up at the airport"
ايجابيات: "Food, cabin crew are very good"
سلبيات: "Transit in Jeddah..The airport is not organized and the staff too."
سلبيات: "Late as usual"
سلبيات: "Dear I try to cancal my flight I contect saudi airline they can't cancal it I try online no cancaltion I try with KLM on 24 they reply me on 25 .... I send you Email no reply ..... Or can't go through ...."
سلبيات: "1. Food was horrible. 2. Wasn’t given an option to choose from rather given whatever they had. 3. Foot holder was broken. 4. Food holder tray was sliding towards me always and had to hold food tray by hand to prevent food falling on me. 5. Couple of Passengers were asking for water and had to ask repeatedly before it was given to them which took 30-35 min."
سلبيات: "Food and Jedah Airport"
ايجابيات: "Really nice crew."
سلبيات: "Baby! It was tight. Very little wiggle room and the seats were super uncomfortable. Thank my lucky stars I only had to endure the flight for 2 hours or I don't think I would've made it."
ايجابيات: "-Same as above-"
سلبيات: "The transit time is rather long to Europe."
ايجابيات: "Staff were friendly, aircraft were clean and comfortable, with the entertainment being as entertaining as it should be. Food was decent and baggage policy is nice and generous. Seats are comfortable with great legroom, and good width and pitch."
سلبيات: "Transiting at Jeddah (South terminal) on economy class is an AWFUL experience, I wouldn't wish it on anybody. It's just a small block with 6 or 8 gates inside it which is much too small for the amount of people who wait for those flights. It's really difficult to find anywhere to sit and there's no paid lounge in the South terminal. Facilities are very poor with no WiFi and filthy bathrooms. What's more, all parking positions at Jeddah are currently remote gates, so everybody is bussed to the planes. Hopefully this will all change, at least to some degree, when the rebuilt airport opens."
ايجابيات: "Nothing. I would never fly Saudia again and will tell my friends and family not go via saudia. This is my worst airline experience ever. Choosing saudia was a worst decision."
سلبيات: "The food was bad. The FA did not meet service expectations. You left all my luggages in Jeddah and when i asked help you promise to deliver it to my home before 12midnight. I am so tired and sleepy but i waited until 11pm cz i need my stuff and i have very important medicines there that i need to take tonight. When i called to check the location of my delivery, the driver just plainly said he will deliver tomorrow. I found this very unprofessional and no care about their customers. You gave your commitment to me to deliver before 12midnight, twice. 3 times including the airport personnel. I expected it tonight. Now u just change your mind and tell me you will deliver it tomorrow? I am working in a different city tomorrow morning and i travel via bus. It is an extreme inconvenience cz i will not be at home when u deliver and no one is left at my flat. Worst airline experience ever. I regret flying with Saudia. This is my first and last. Please just send my luggage urgent. Thank you."
سلبيات: "Flight is delayed too much!!!"
سلبيات: "The wait times at the airport were atrocious! Every single checkpoint took more than 25-30 mins to clear. Staff needs to be better trained to handle international passengers. Bilingualism should be implemented or provided to better assist guests that cannot speak Arabic. The final stretch that tested my patience to the max was the last security check before boarding the plane. We were waiting in line to be cleared for boarding for more than 1.5 hrs! Our flight was delayed, the food was served late, it was over heated...in short, everything went downhill from there. Needless to say, will not be flying Saudi Airlines again! I'd rather deal with layovers than poor customer service."
سلبيات: "Also, they do not have any compensation or do nothing to deal with my trouble"
سلبيات: "Luggage check in slow"
سلبيات: "Mmmm.. let me see....perhaps ...well I can't think of anything..sry"
ايجابيات: "Easy booking and quick confirmation"
سلبيات: "Pre seat reservation which left us with no choice of changing seats"
ايجابيات: "No information given about the 90' delay"
سلبيات: "Advance airport recommendations"
ايجابيات: "Almost everything"
سلبيات: "Entertainment wasn't up to date."
ايجابيات: "staff were friendly."
سلبيات: "my flight was cancelled without letting me know the reason, although they offered me another flight (two hours later) but still clear reason should be mentioned. also seat was broken."
ايجابيات: "In flight food was good"
سلبيات: "Airport Toilets Very dirty airport Too crowded Rude staff at airport Can't buy access to the lounge"
ايجابيات: "i had 5 hours lay over at Jeddah airport from midnight to early morning, there wasn't even bench to sit on. When I asked where shall we stay, the guy on boarding area showed me the floor. Also they transport passengers with outdoor bus that i don't have experience in other air ports. The airplane was also accessed outdoor and you have to climb steep lander. VERY INCONVENIENT IN EVERY ASPECT. I WILL NEVER USE THIS AIRLINE AND THE Jeddah CONNECTION NO MATTER IT IS CHEAPER. IT DOESN'T QUALIFY MODERN AVIATION. THE BOARDING STAFF WERE ALSO UNFRIENDLY. BAD EXPERIENCE. I CAUGHT COLD BECAUSE OF STAYING 5 HRS ON THE FLOOR."
سلبيات: "HOSTESSES WERE FRIENDLY."
سلبيات: "9 hr stopover in Jeddah because Saudi changed the flight time. Jeddah rated worst airport in the world. So no more Saudi airlines. EVER. thank you."
سلبيات: "I had a very bad experience with Saudia Airline during my return trip from Jeddah Airport on December 10th they made me missed my flight by not making the calling announcement to ask the passengers to go to the gate by English languish while I do not understand Arabic languish, also they never make a final call by my name while I was sitting near from my gate… They made me sitting at the Airport for approximately 15 hours waiting for other flight in cold air-condition and refused to let me get my jacket from my bag that I never see it until 3 days after I arrived to Abu Dhabi!!! They left me without food or blanket in the cold air-condition during this 15 hours waiting which it makes me very sick with sever FLU caused me to be off work sleeping on my bed for 8 days because of this sickness!!! They made me pay cash for a new ticket saying that they cannot refund my old ticket!!! I will never ever be going to get Saudia Airline the rest of my life and I will never recommend it to any of my family, coworkers or friends. I they want me to reconsider my opinion about them they need to send me an apology letter with the full amount of the ticket that I paid at Jeddah airport to return bake to Abu Dhabi. Very Respectfully Salih Tambil 971-052-667-5098"