سلبيات: "1. The crew from Abu Dhabi to Belgrade was appalling. As we touched down at Belgrade Tesla airport, and were still taxiing, many passengers stood up, opened up the overhead compartments, took out their carry-on bags (some were pretty big hard top) and left it on the aisle. The overhead compartment doors were left open and once or twice the crew at the back murmured them to sit on their seats and strap themselves. But neither did the crew come up to severely reprimand them nor did the passengers seem to care. IT WAS THE MOST SHOCKING EXPERIENCE in my over 25 years of flying. Terrible service on part of Etihad Crew. 2. We'd just an hour's transit in Abu Dhabi airport and there were numerous passengers still trying to disembark from the Kochi-Abu Dhabi flight, pass through security checks, walk quite a distance to the gate and then get on to the bus to board the aircraft. Strangely there was no Etihad personnel helping us to navigate through this absolute chaos. Many people, young and old, were literally running with their bags. Some of us yelled that we'd a short connection and then one of the ground staff tried to make way for us to navigate through the huge queues waiting for security. This process could've been managed infinitely better. Just imagine if there were elderly passengers or little children? 3. Food was terrible. I'm a vegetarian and usually Asian vegetarian is reasonably good. In this case the rice was poorly cooked (grainy), lacked any variety (anybody who's familiar with Asian food can assure you that there're amazingly tasty and healthy vegetarian dishes that can be prepared - if Etihad needs help they're welcome to contact me). I'm surprised by all this. Try Emirates and one can see the quality of the food. 4. We'd to collect our boarding passes at Belgrade airport. We've a carte de legitimation (CDL) residence card for Switzerland but it seemed obvious that the ground staff at Belgrade have no clue what a Swiss CDL looks like. My wife who's a South African national cannot obviously enter Switzerland without a visa but the CDL is a legitimate document and that should have been it. Further we'd been checked in from Kochi to Zurich (and our bags had been checked through to ZRH). It's obvious that Belgrade staff are poorly trained and it caused unnecessary waiting time (nearly 30 minutes) and senior staff had to be summoned to clarify. I'm terribly disappointed with the overall service of Etihad. I'll never fly through Belgrade for sure. It's horrible and the travel desk were not particularly helpful. In fact I'm considering never to fly Etihad again."
سلبيات: "More comfortable seats."
ايجابيات: "Check-in was easy and smooth."
سلبيات: "Agents at check-in desk took longer time to process passengers, even though some desks had two people helping. The web check-in line moved slower than the line with passengers who had not done online check-in. When I booked my flight via kayak, I was not given an option to select seats (this was new) . I was able to indicate my seat preference but there was no followup. When I checked in online 24 hours before my flight, the only option for seats was in the middle, which I did not want, although I I knew the flight would not be full. I was able to change seats when I checked in with the agent in the airport ."
ايجابيات: "Good news, the checking in process was so delayed as there were so many people, they made sure all who checked in, got on the plane, no hitches on the lugguages either. I got my lugguage in Singapore."
سلبيات: "JFK to Singapore through Abu Dhabi. The checking in process at JFK was a mess, it was a full flight. There were many people, trying checking in. Two lines, (1) checking in. (2) checked in, dropping off bags. Some of us who had checked in online was trying to drop off bags only. After waiting 1.5 hours, this line isn't moving at all, while the checking in line was moving. Tried telling the gentlemen in charge who worked there that the checked in line dropping off bagguage was not moving, he didn't really care, they made all kinds of excuses saying other people were waiting, so they were completely clueless as to what was going on. I have never experienced this ever and I fly massively each year. First and last time in Etihad. JFK to Abu Dhabi is a good 13 hour flight. NO SNACKS. SG/BA, or any other airline really has nice sandwishes, ramen, chocolate, cookies, chips. Etihad has NOTHING. Not that I snack but still with a 13 to 14 hour flight, airlines should have something to eat during long flights. Really. Etihad who brands and advertises brilliantly, was extremely disppointing to actually be on the flight."
ايجابيات: "Used their larger A380 plane Good boarding and inflight service"
ايجابيات: "Good and crew were very goid"
سلبيات: "Seats were very hard and very cramped for such a long flight"
سلبيات: "Flight delayed Baggage lost & didn’t receive upon arrival"
ايجابيات: "Flight was empty so had enough room next to my window seat"
سلبيات: "The food was an express snack! For a 2.5 hour flight, I think it’s seriously a shame!"
سلبيات: "Boarding not good no line turebel"
ايجابيات: "E box movies , longer leg room"
سلبيات: "Nothing I love Etihad"
ايجابيات: "the nice crew- the relative speed of boardinf"
سلبيات: "compared with Emirates, the movies/Tv choices are very limited and in addition, only available -after take off and stop being available 30 min before landing. very disaappointing compared with emirates when we can start watching content from the minute we are on the plane until the very last minute. also, the plane had very limited space dedicated to stretch legs compared to other A380 from other companies."
ايجابيات: "Great cabin staff"
سلبيات: "Uncomfortable. Entertainment was unwatchable. In physical pain from poor seating."
سلبيات: "I checked in at Hyderabad and the check in staff were more than unprofessional. First they said my carry on bag and laptop bag should be no more than 7 kgs which was wrong. Later when I asked them to show the baggage restrictions, they went back saying it's okay. I had only 1 check in bag and it weight 1 kg more. I thought they would allow it since I had only 1 check in bag but they made me take out that extra kg and check in my carry on as second bag. Finally I asked for an aisle seat and they said the flight was full. But when I boarded the IAD flight I was rather surprised to see quite a few aisle and window seats. So rather than being a great experience, I would say it was a mediocre one because of the Hyderabad staff."
سلبيات: "The flight left > 2 hours late from JFK to Abu Dhabi, and my connection was changed midair. Instead of changing it to the next flight, they changed it to a flight 16 hours later so I missed my entire day of meetings. The paid internet did not work inflight so I couldn't check my connection or receive emails. The crew was not friendly, and they also wouldn't give anyone any information about their connections during the flight, which resulted in ~80 people rushing the crew and the desk. It was very messy."
ايجابيات: "Upgraded with miles for the long leg Melb to Abu Dhabi. Flat beds tight both length and width for me at 6ft 3inches. I slept fitfully for 7 hours. Food seemed better than my last experience of their business class."
سلبيات: "Seats still narrow and firm. Rather noisy, a 777, appreciated my Bose quiet comforts..."
ايجابيات: "The staff were so helpful and friendly. Such a lovely bunch"
سلبيات: "The temperature in the plane was too high ie it was too hot and not enough drinks given out"
ايجابيات: "I thought 11 thousand dollars for 2 of us to fly was way to dear business class there was not a lot of room. Was my own fault I thought I was going on a380 but I woukd think twice about booking again for that price not worth it."
ايجابيات: "Everything was fine, but"
سلبيات: "Frigid temps on board The snacks were sad"
ايجابيات: "The service onboard was great, the crew were attentive and looked after the passengers."
سلبيات: "The Boeing plane had very restrictive movement while seated. It was especially difficult when eating on the plane you could not cut your food due to the space restriction with fellow passengers."
ايجابيات: "Staff are efficient."
ايجابيات: "Really nice crew and helpful. Food excellent"
سلبيات: "Older plane and a bit cramped for a longer flight"
ايجابيات: "I liked the flight from abhudhabi to hyderabad"
سلبيات: "On board staff not responding not friendly"
ايجابيات: "Great service, good economy food also, lots of wine. The entertainment package was really good."
سلبيات: "Nothing. Everything was perfect."
ايجابيات: "Almost everything. Lovely staff....good seats.....plenty of recent movie options. Made 7 hours fly by!"
ايجابيات: "Entertainment good variety."
سلبيات: "Poor service this time. Been with Etihad many times, always been 1st class service. This time was poor. Came round once with food and drinks, followed by coffee later...not the usual standard."
ايجابيات: "Unfortunately our flight from London to Abu Dhabi was delayed and we missed our connection through to Melbourne. However because of the way they hsndled this the delay turned out to be a blessing! Etihad put us up for the 12hour daytime delay in the magnificent Marriot Hotel in Abu Dhabi. The communication and transfer were handled very well. It was a painless process and we got to enjoy a lovely rest before being transferred back to the airport and flying home. Pretty much a faultless experience and one that would see me fly Etihad again without hesitation."
سلبيات: "Whilst the food at the hotel was amazing, the same cannot be said for the plane! The food was very ordinary. The chicken pie was barely edible. In terms of seating, the seats are pretty standard long-haul fare. There is limited room but the issue is cushioning. They feel pretty hard and it was difficult to be comfortable."
ايجابيات: "Staff excellent on board Plane very high standard"
سلبيات: "Waiting 1.25 hrs to check in in SYD- with 10 and 12 year old children Check-in staff member unclear on passport requirements"
ايجابيات: "I liked the service and ease of the whole process."
ايجابيات: "I didn't like anything"
سلبيات: "My bags didn't make it. I had to sit away from my husband as someone had sat in his seat and clearly wasn't going to move. You now have to pay to get an exit row like budget airlines and I had to go two days without my bag. Total nightmare. Then I couldn't recheck in to change seAts online. Food was disgusting."
ايجابيات: "Flight was comfortable and the A380 is super quiet. Cabin crew were helpful and friendly."
سلبيات: "Check in was a disaster with tickets issued in the wrong names. Also It wasn't until the night before flying we realised they'd booked our 3 month old daughter on a separate flight!"
سلبيات: "plane was an older model a bit noisy inside"
ايجابيات: "Blanket was provided."
سلبيات: "The crew attendant who checked me at Delhi airport informed that the flight to Abu Dbabi to Istanbul was a full flight and therefore the only option was to have a seat in the middle. However, near the end of my flight I went to the bathroom and noticed there were MANY open seats with more than a handful of people that had a whole row to themselves. I wonder where she got her information because what she shared with me was totally false and I am totally appaled. Also, very, very long lines to check in taking more than one hour to get boarding tickets. It is freezing on both planes."
ايجابيات: "Nothing was good"
سلبيات: "Air hostess were very rude. Her name is Iliana , none of them have name tags on. I guess that will he the first thing any passengers would expect. Food was not served as per the menu. They gave away whay ever they wish. To ask for water we had to request 4-5 times. The air hostess Iliana was bumping constanly into us, and does not even have courtesy of apologising. Because of her I could not even sleep for a second in the plane. Iliana is very racist. When multi cultural people are around, it a common sense that we have to talk in a language which is understandable by every one. She was speaking in the local language, and messing around with the fellow passengers for a small issue. She is definitely not fit as an air hostess, if she is there as a racist. there was another air hostess who as shouting at us to book business class if we need to order individually. A kid beside me was asking for an ice cream if we had a chance of purchasing it, like we do in domestic airlines. When I was requesting for the ice cream, she mentioned it thrice to book a ticket in business class. Rude absolutely very very rudeeeee. Untolerable service.....worst really worst service. There was no blanket and ear plugs kept on my seat, I request iliana thrice for blanket and ear plugs, she was like i will give you after I serve everyone, but I never had one through out my journey. This is how Eithad has trained their air hostess to handle passengers. seriously I will never ever choose eithad."
سلبيات: "The website does not allow updating of food preferences. I tried multiple times to update my preferences but it did not work well. Veg options are a must for flights originating from India as there are several passengers who prefer veg meals. However, this was not well attended to in the flight."
ايجابيات: "The trip was late and the transite one left and they refused to componsate me neither by ticket nor money .. It was ahorrible trip i lost 4000 dollars for hotels and other ticket which is toooooo much"
سلبيات: "Staff not treating Indians properly but treating Caucasian like lords."
ايجابيات: "I wanted to cancel my flight ticket 2/3 days after buying it. I called vayama and they told me that it can't be canceled. I asked to reschedule the booking instead and they told me that rescheduling will cost me more than the price of the original ticket! Now I lost the money I paid! I will stop booking my flights through kayak going forward. I am not happy with the service and the policies do not make any sense. This was a waste. I am very disappointed. I had a serious personal reason to not to fly and nothing was taken in to consideration. I will pass this to all people I know."
ايجابيات: "It got me from my home country to my destination."
سلبيات: "The movie selection was just mediocre...other airlines have much better (wider selection) & newer films. Also the flight attendants never woke me up for my 2nd meal, even though I very clearly used the sleep-mask provided that said "wake me up for meals" written in all over the front. I don't understand why this system was set in place if your cabin crew aren't going to use it...? Also did not like the mango custard -- was a bit weird. I'd recommend just plane/vanilla custard -- these flavors are much more widely appreciated by everyone. Mango is too quaint, even for those requesting hindu-vegetarian meals."
ايجابيات: "Courtesy of crew, food and cleanliness"
سلبيات: "Good in all respect"
ايجابيات: "Food and hospitalityu"
سلبيات: "Seating was too narrow"
ايجابيات: "Nothing it was just average."
سلبيات: "My flight was from SFO to Abu dabi to ktm, then they changed it to sfo-chicago- Abu dabi- ktm. Made my flight longer and had to fly at 5am. instead of 9.30am. I have 2 little kids and it was hard. My first leg was on American Airlines where all my luggage was checked in plus had two carry on luggage, which were all good till Chicago. In Chicago Etihad counter, they refused to clear my carry on saying it was too large and wanted me to pay $300 each. I had to empty one carry on into my backpack and was forced to pay $300 for the other. They should have refused in SFO instead of after my first leg of travel. It's a set up. I will not fly Etihad again period."
سلبيات: "The check in agent missed to give me a tag for my hand luggage When ground crew at the gate didn't see the tag they placed it in a cage and a scale it was underweight & within dimensions, the wheel however was sticking out of the cage and for that it was $300 charge!! Let alone the humiliation.. It was pay in 5 mins or you will be booted off... I swear I found another family almost crying as they coming from a connecting flight didn't go through the check in desk and paid $1200 I have been using same handbag on airlines including etihad for 5 years without any problems ... Go figure"
ايجابيات: "good food, good wine, flight on time, large and good choice on films, early boarding. having a free shuttle to and from Dubai is amazing."
سلبيات: "entertainement not available before take off is very frustrating. it means one hour on board without using our screen. also quite not sure why it stops working 30 mn before landing. many companies make it work throughout all stay on board."
ايجابيات: "Comfort on plane was good"
سلبيات: "I wouldn't fly Etihad again because they lost my bags twice"
ايجابيات: "crew and food. enjoyed the seat massages"
سلبيات: "Toilets in business class were smelly. Not nice when you are washing your teeth. It is difficult to lean over the bowl and wash teeth. Cups are not provided to assist with washing teeth. Paper towels ran out in the toilets."
Flown this route twice with Wizz- both times more than 6 hours delay
Could be better when check-in on desk at the airport that 2 people who voyage together to have the 2 seats close to each other not 8 and 15.
Always it is very late the departure :(
We had a 4 hour delay and wizz Air provided no help or information at the airport.
Positive: The flight was on time, which is quite a rarity, especially for low-cost carriers. The flight attendants "upgraded" me to an extra legroom seat (although it was more for practical reasons, as they needed someone by the emergency exit). Negative: In full Covid-19 pandemic wave, most of the passengers were checked for boarding, but instead of either being allowed to directly board the plane or at least to wait in front of the boarding gate at a relatively safe distance, everyone was crammed into a tiny space between the boarding desk and the actual gate. I'm not sure I wouldn't been comfortable being piled together with 150 other people in a little over 50sqm in "normal" times, let alone during a pandemic. Also, despite the plane only being at around 2/3 capacity and most of the extra legroom seats being unoccupied, the flight attendants were very reluctant to allow a fellow travel companion to sit in the same extra legroom row with me, because "these seats cost more than the regular seats", which I thought was very petty (regardless of whether it was company policy or the attendants' own rigid attitude towards the situation).
The one thing I must say is that the flight wasn't full at all, and in this case, I'm really unsure why they wouldn't sit people farther from each other.
ايجابيات: "I did not fly"
ايجابيات: "Flight duration"
سلبيات: "Leg space, cabin bag allowance more than 5 kg. Water at least to be served onboard a long distance flight."
ايجابيات: "Everything went exactly as it should with any flight - check-in (long queue, but multiple desks open so it didn't take long for everyone to check-in on time), boarding (swift and efficient), operation (no technical issues, no unpleasant experiences, flight departed and landed on time) & plane (fairly new and clean aircraft)."
سلبيات: "Not being connected to a jet (boarding) bridge, despite the aircraft being parked right in front of the terminal, next to one of these connecting bridges. We had to take the bus circle the terminal for what felt like an unnecessary expense-cutting choice made by Wizzair."
ايجابيات: "Friendly crew"
ايجابيات: "The crew was very professional and I cannot complain about that."
سلبيات: "Budapest airport has tricky terminal for the Wizzair planes. You have to go outside the main terminal to get to the Wizz terminals and then you have to go outside again to get to the plane. It was really weird but I understand that as it is a low budget flight provider. The thing that made me really upset was that we all (passengers) left the terminal to get to the plane and we had to wait outside till we could start entering the plane. I really don’t understand why someone made us to wait outside while it’s freezing cold when the doors are not open or plane is not ready. That was unreasonable and ruined my trip."
ايجابيات: "Good flight, easy check-in, direct 4 hour flight"
سلبيات: "Seat not inclining."
سلبيات: "Larger leg room"
ايجابيات: "The cheap fares"
سلبيات: "Airplane was filthy, needed a thorough cleaning. More padding on the seat."
ايجابيات: "Prices on in flight purchases"
سلبيات: "Boarding was ridiculous, check in lady had no idea what an infant is and how their own app works. Suggested us to use the e-gate with an infant and angrily put us at the back of the cue. The infant wanted to breastfeed..."
ايجابيات: "We landed"
سلبيات: "Customer service, communication between check in and boarding agents, clear rules. On time departure as opposed to 60 minute delay on the runway"
سلبيات: "Staff could of been friendlier. They would not give me a cup of water and said i had to buy a bottle."
سلبيات: "Wiz air seems to trick you constantly to get more money out if things they hide from you.. online check-in required.. letting you in work a trolley and then charge you at the gate.. pee service overall.. beware!!"
ايجابيات: "Flight left on time and arrived 15 mins ahead of schedule, staff was polite"
سلبيات: "Application instruction on baggage hande king and que to boarding."
ايجابيات: "Kind stevards clean plane no delay"
سلبيات: "More comfortable seats but this is low cost company :)"
ايجابيات: "The crew was very friendly and helpful."
سلبيات: "The boarding process took far too long. We were standing at the gate for what seemed like an hour. I'm not sure exactly why we were delayed in boarding the plane. There was no explanation."
ايجابيات: "Service, smiling and attention to details."
سلبيات: "No kosher food."
ايجابيات: "All and all great value for the money"
ايجابيات: "The Check in was nice and polite"
سلبيات: "1. There was a delay in the flight. 2. The landing was horrible 3. The boarding was delayed. 4. The plane was not comfortable ."
ايجابيات: "There wasn't any delays, perfect landing"
سلبيات: "Horrible web/check in experience, 2hour delay. Inexistence of entertainment or comfort. What else can be said ?"
ايجابيات: "Nice crew"
سلبيات: "Both flights were Delaid. It was unorganized in every point, felt like chaos. Ryanair sells same services for cheaper price, so I thought it was overpriced."
ايجابيات: "Everything was on time, no delays. Polite crue. Easy boarding."
سلبيات: "The seats are not comfortable at all"
سلبيات: "Flight was delayed by 45 mins, and on board there was no water in the bathroom basins. This was known by staff, but they didn’t warn me as I went in, so I didn’t find out until I had already put soap in my hands"
ايجابيات: "Mobile app is very good, but just allow you to download boarding pass on PDF version right at the moment of the check in"
سلبيات: "They didn't let me flight. Even that I did the online check in 24 hours before they didn't send me the boarding pass on PDF format via email. Also there were no way to download it from the mobile app or the website. I was in the airport 2 hours before and they didn't want to print it for me even that I showed all the online check in confirmation. They requested that I pay €35 Euro for the airport print. I submitted a complain and hope to get a credit or refund. Confirmation code: L3QZWB"
ايجابيات: "Cheap fare"
سلبيات: "No entertainment"
ايجابيات: "Maybe the food selection and the price of it."
سلبيات: "I paid priority still wasnt able to board early and had to put my only bag under the seat."
سلبيات: "standing 1 hour in the bus before boarding,than telling you that will be 90 minutes late take off"
سلبيات: "Не понравилась старшая стюардесса. На лице было написано, что она совершенно не рада видеть всех присутствующих."
ايجابيات: "Cheap with early booking"
سلبيات: "No food, even free coffee."
ايجابيات: "Cheap flights and convenient airport"
سلبيات: "Seats uncomfortable and hot"
سلبيات: "Don't forget to print a damn boarding pass. Cost me 100$ at the airport just for that... What a rip off. First time traveling to Europe so, I guess that's a part of the learning curve."
سلبيات: "Extra fees for baggage and tickets that were not disclosed. The check in was incredibly disorganized. No help was provided with problems."
ايجابيات: "Nice crew"
سلبيات: "My bag was 6cm too big, so they charged me at the airport. After checking their website, the airport overcharged me, and the gestapo who was checking had less customer service manners than my old French teacher, she was a...!"
سلبيات: "Extra prices. Should have took a better airline and pay more. Came out the same. Make sure you tell guest to check in online or they will. Hangs you $50 to check in at the airport"
ايجابيات: "It was quite good at boarding, quick and efficient (from/to)."
سلبيات: "So noisy flight. I have never flown before in a such a noisy flight. Totally nightmare! Kids screaming and yelling and parents couldn't handle the situation all passengers were looking. Crew didn't ask if they need any help.."
ايجابيات: "Non stop"
سلبيات: "Very late. Disorganized boarding. Seating and shortage of luggage stowegev"
ايجابيات: "Friendly staff members"
سلبيات: "They didn't have blanket and it was very cold.."
سلبيات: "The application doesn't allow to add carrier bag check in and we paid high fee in the airport"
The flight was on time which is great, considering the prices, wizz air is a very convenient airlines
Flight was late the boring Gate was moved and no one was informed! I was working to find my gate for the flight
I had a connecting flight from Abu Dhabi to Lahore , I had the boarding pass but stupid lady at the gate said I need visa , I tried to explain to her that to pass through the transit at Abu Dhabi , no one needs a visa , she said okay I will see and then she just kept us waiting and didn't let us board, cost me 780usd for 2 flights, will never buy wizz air again
ايجابيات: "No lines and how quick it leaves. Private and quiet."
سلبيات: "Seats a bit close and no room for conputer bag."