سلبيات: "I just wish they used newer planes on this route but everything else was perfect!"
ايجابيات: "Food was really good, staff was helpful and friendly and there was more legroom that I've often experienced. Also - flight was NOT packed - there was actually an empty mid-row seat!"
سلبيات: "Crew could have been more pleasant"
ايجابيات: "Everything was awesome!"
سلبيات: "Nothing really."
ايجابيات: "Hostes are great"
ايجابيات: "Smooth flight. Food was better than flight out of NY. Very tasty. Terrific crew."
سلبيات: "Seat was a bit cramped but this was a coach seat so my expectations were not high. Aircraft was smaller than first flight so seats were also smaller."
ايجابيات: "Nothing positive bad service"
سلبيات: "Bad service, flight delay, bad customer services"
ايجابيات: "Crew very pleasant. No delay."
ايجابيات: "Screens at each seat"
سلبيات: "Food was terrible, the WiFi wouldn’t work even at $15"
ايجابيات: "I liked nothing about this flight!"
سلبيات: "No matter the airlines, all passengers going through immigration wait in long lines, no ropes but rather a big free for all. Push and shove."
سلبيات: "Didn't get to travel. Will never fly Turkish Airlines again."
ايجابيات: "Infinitely superior to BA on the London to Istanbul route , in economy but especially so in business. Great entertainment whilst BA have non. Also full service meals in economy whereas BA make you pay on boatd"
سلبيات: "flight attendants from Nairobi to Istanbul were rude and unaccomodating. asking for a glass of water appeared to overwhelm the flight attendant."
سلبيات: "Turkish airlines should have accommodated the delayed flights by waiting for the passengers to make it to the gates especially if the delay was 3 minutes to catch the next flight. Then business transfer desk just gave the run around and finally rebooked me to Dubai instead of Abu Dhabi with a five hour delay"
سلبيات: "i took four flights - LHR - IST and ISt - Riyadh. every flight was a minimum of one hour late! there is no semblance of order in the boarding process, it is the largest and most effective bully who gets on first. even children and frazzled parents we not accommodated to help settle the children, which would improve the flight for everyone"
ايجابيات: "Food good, good service"
سلبيات: "Change of flight at lstanbol.no help to carry hand bags especially for seniors."
ايجابيات: "Well I liked the fact I didn’t have stop. It was nice to have direct flight"
سلبيات: "I didn’t like the seat it was all the way in the back 48c And the I asked at check if I could have a seat in the front but the check in personal rudely said no flight is booked, there were people that got ticket way later than me had the seat up front."
سلبيات: "The flight was delayed for four hours due to aircraft malfunction. Not allowed to use the toilet for five hours."
سلبيات: "Turkish Canelled my flight"
ايجابيات: "The staff!"
سلبيات: "The turbulence lol"
ايجابيات: "Every thing"
سلبيات: "The entertainment system touch is poor. Unable to use when it does not respond correctly"
ايجابيات: "Very good customer service and entertainment"
ايجابيات: "Nothing.... except the movies"
سلبيات: "Everything....food and service. The airlines also Lost our bags...and till today cannot trace or find it. Went on a cruise with 2 pairs of clothes. How does an airline give a bag tag to a passenger without putting it in the bag???? 12 days and no bags.... terrible call center service too no help at all."
ايجابيات: "In-flight service (food and entertainment) and crew are excellent."
سلبيات: "I think boarding process in Houston was a hectic and slightly disorganized."
ايجابيات: "The tv because I got to watch a couple of movies"
سلبيات: "The crew did not know what they were doing. My grandmother needed a wheel chair and the lady who took her did not allow any of us to stay with her , mind you my grandmother can't speak English. The lady also told us that she didn't need the passport or her boarding pass ??? Because of that my grandmother almost got lost , we had to wait for her for an eternity. She got very scared and very upset for what you guys did . She is an old lady and it was one of her worst experiences of her life"
ايجابيات: "Super friendly - and fantastic entertaiment!"
سلبيات: "Security and bags checks returning were awful about 4 between airport doors and airplane. Must be a way to clean the process up some."
ايجابيات: "I used the prime lounge in Istanbul and when it was time to go, I was able to practically walk on the plane without any wait. The seats were comfy and didn't have a ton of legroom but it wasn't bad. The staff we're friendly and helpful. The in-flight entertainment had a pretty impressive selection and had one of the best-designed interfaces I've seen so far (and I've ridden a variety of airlines). Last and most important, the food was hands down the BEST I've had on a plane. Turkish is killing it, they're my new go-to airline!"
سلبيات: "I really can't complain about anything, even if I try! Maybe the touch screen sensitivity on the entertainment console seemed a little off, but that's just nitpicking"
ايجابيات: "On time"
ايجابيات: "Employees were very helpful. Service was great."
سلبيات: "One of my luggage bags was left behind and it needed to be shipped to my home 4 days later."
ايجابيات: "it's mostly good"
سلبيات: "the AC during flight from Riyadh to Istanbul is too hot !!!!!!!!!! Why???"
ايجابيات: "Over all Turkish airlines is a class airlines"
سلبيات: "can't think of anything I didn't like about my flight"
سلبيات: "the worst costumer service ever"
سلبيات: "My mother has immobility issues.. the website did not have a section for handycap I had to tell the airlines we got to the gate.. all other websites like Expedia has this option.. disappointed"
ايجابيات: "the people are so courteous and very nice"
سلبيات: "Buisiness class was so tight , kosher food was just ok"
سلبيات: "entertainment is poor no TV on the back seat only on top 1 film is shown for all."
ايجابيات: "The crew, the boarding , the entertainment,"
سلبيات: "The food was not up to expectations"
ايجابيات: "I liked the food and the Entertainment on board. The board crew was friendly and had always a smile."
سلبيات: "The crew wasn't able to speak in German, even though they spoke perfect English."
ايجابيات: "We liked the cost of airfare and flight times convenient. We also like the onboard TV and wifi."
سلبيات: "The food on the way back was bad. My wife's was still frozen, which grossed her out, it was ziti pasta. My pasta was crispy raw. The worse part was temperature of plane. It was too hot which made sleeping difficult."
سلبيات: "They lost my luggage"
ايجابيات: "TONS of legroom, fantastic service, young and friendly crew, great food, overall very comfortable."
سلبيات: "My bag was lot on my way to Europe and was delivered 3 days later. My claim for the expenses was not processed yet. My same bag was lost when I arrived to Abu Dhabi. It's been one week and I didn't hear about it"
ايجابيات: "Everything was perfect during the flight."
ايجابيات: "Good food great passenger service."
سلبيات: "Having to take a bus to plane"
ايجابيات: "Always friendly staff, never feels like you are a bother to them. Comfortable seats & they have frequent service."
سلبيات: "The older version of the plane with the fabric seats is not so great."
ايجابيات: "It met and exceeded some expectations. I guess part of it was having read so many reviews about other people's bags not making it. I am glad all my bags arrived in one piece"
سلبيات: "Wish there were better snack options, especially considering how long the flight was"
Few people on the plane - Was great! The plane was late to board and over an hour late to arrive. They said it was airport control. How can these things not be booked it advance? Very frustrating!
ايجابيات: "Good evening, this is Sarah Al-Makhlouf. I booked a ticket from your website, but it happened to me a great deal. My ticket was from Riyadh to Bahrain, but when I went to the airport, I could not get on the plane, and the reason was that the flight was going to Dubai, not to Bahrain. Is there any solution to this issue, And where is my money? I will send you the ticket in the e-mail, and at the airport they said that it is not strange on your site that the traveler falls into this problem, how can you sell tickets to a particular destination without making sure, who bears the responsibility now?"
سلبيات: "Good evening, this is Sarah Al-Makhlouf. I booked a ticket from your website, but it happened to me a great deal. My ticket was from Riyadh to Bahrain, but when I went to the airport, I could not get on the plane, and the reason was that the flight was going to Dubai, not to Bahrain. Is there any solution to this issue, And where is my money? I will send you the ticket in the e-mail, and at the airport they said that it is not strange on your site that the traveler falls into this problem, how can you sell tickets to a particular destination without making sure, who bears the responsibility now?"
ايجابيات: "Pleasant and efficient crew made a middle of the night flight (01.00 - 05.30) quite bearable! Food good too."
سلبيات: "Was a good experience"
سلبيات: "The food needs to improve and the movies are old. The actual flight was nice."
سلبيات: "Better coordination between stewards."
ايجابيات: "Seat was not comfortable TV and the hand set was not used friendly Scrambled eggs on the breakfast was really not good ...., sorry !!! Finally the smell of the J class area was bad Like old shoes smell !!!!! Sorry to say that but it was like that Next time please take care of this"
ايجابيات: "They are not as bad as their reputation states"
سلبيات: "Gulf air staff at cairo airport refused to give me the boarding pass of the 2nd flight while i was returning from cairo, while in dubai they gave me both boarding passes Although i told them the layover is under an hour Luckily bahrain airport accepts mobile check in and i barely caught the flight"
ايجابيات: "Pleasant crew."
ايجابيات: "Short and sweet."
سلبيات: "Need better food"
ايجابيات: "On time flight Good services New aircraft"
ايجابيات: "Good crew , good service"
سلبيات: "The services could be best."
سلبيات: "The travel was cancell for orbiz fail"
سلبيات: "Boarding took too long"
ايجابيات: "The airplane was clean an good and the crew was nice"
سلبيات: "The food could be better."
ايجابيات: "Food was pretty good"
سلبيات: "The aircraft left an hr late with passengers waiting on board ..no alcohol on the flight which to be fair I knew was their policy..Then they couldnt get the doors open at the destination Airport leaving us onboard for 45 minuutes at the gate..I also found the cabin unbearably hot with no individual air con controls..the crew were also nowhere to be seen most of the flight so had to get up frequently for water and inconveniencing the passenger next to me"
ايجابيات: "Nothing its was fast and no entertainment in board"
سلبيات: "Small seat"
ايجابيات: "Meal options and snacks, good crew staff. And relatively comfortable seating. The plane waited for us because of the earlier delayed flight, though we prefer to have been given the option to stay the night and catch the next morning flight."
سلبيات: "The flight got delayed from Alexandria and the staff at Manama airport directed us to a counter to get our onward boarding passes but another senior member of staff asked us "what are you doing here" and asked us to go straight to the gate, then when we arrived at Abu Dhabi the baggage did not arrive with us and we had to go back to the airport later to pick them up."
سلبيات: "Delay of 4 hours as connection was gone , costumer care not answering, transfer desk very un professional, very bad management of delay . Zero infos"
سلبيات: "onboard entertainment is very limited"
سلبيات: "Good but delayed"
ايجابيات: "Crew .. warm food .. the pillows already on seats .. coffee is lovely .."
سلبيات: "Smells .. sick peoples must learn how to cover there mouth .. Lots reasons of infection .. must clear the bad smell .. Should add spider solitaire at AirGames list .."
سلبيات: "Food was not so great. Could have been better"
ايجابيات: "fast boarding, got the luggage quickly."
ايجابيات: "Boarding was fine...check in was great....no line and very quick even though they were training a new person"
سلبيات: "food was only curry and not very good... Movie selection was poor."
ايجابيات: "They delivered as requested"
سلبيات: "They are probably overworked with minimum crew as they are not too friendly and don’t seem happy when a passenger makes requests"
سلبيات: "I head phones I didn’t get my bags I have been waiting for the past 3 hours at the air port and I haven’t received my bags yet and I think I will Waite for 3 more hours"
ايجابيات: "People, culture and peace"
سلبيات: "Traffic and crowd"
ايجابيات: "Everyone was professional and helpful"
سلبيات: "Paying for the weight of each bag instead of the free 2 bag international allowance was absurd."
ايجابيات: "Service and comfort"
سلبيات: "Paying for the weight of each bag instead of the free 2 bag international allowance was absurd."
ايجابيات: "In general, good and clean."
ايجابيات: "Food and Crew"
سلبيات: "seats not comfortable"
ايجابيات: "Food is always a plus (especially compared to the US flights, where hardly anything but a salty snack and a drink are included with the flight)."
سلبيات: "I was confused about which check in counter to go to - I purchased my ticket through Oman Air, but they could not find my reservation at the check in counter.... they suggested going to the Gulf Air counter, where I was able to successfully check in."
ايجابيات: "Every thing"
ايجابيات: "i like the smile of the staff"
سلبيات: "Missed my connection from Doha to this flight neither Qatar air or gulf would help me reschedule ticket had to pay third airline to get home"
ايجابيات: "Everything went well."
ايجابيات: "The food is horrible."
ايجابيات: "The in flight entertainment console was standard with decent movies. The hotel and food voucher for flight delay was nice but was only received AFTER fighting with customer service for over 3 hours on the phone using international calling. Terrible terrible."
سلبيات: "Firsr leg of flight was delayed (mnl to bah) then luggage was lost when we arrived in Paris. Food on the plane was mediocre. Service was poor. I kept having to request water because only a small glass of water was made available at meal service, and typically most airlines on international.flights offer water consistently throughout the flight. Flight attendants all but disappeared in between services. Coffee was also terrible borderline undrinkable. When luggage was lost no offer was provided for a solution - voucher, per diem, etc. We were coming from a warm climate and had to exist for two days layering warm weather clothes. Luckily we had our coats in our carryon. But both travelers became sick during our trip."
ايجابيات: "Crew and boarding crew and plane crew were great."
سلبيات: "Flight was delayed for an hourl plus. Spent more time in airport than in air."
ايجابيات: "كانت رحلة عادية سعرها غال جدا بالمقارنةبالخدمة المقدمة و المسافة و الزمن للرحلة"
ايجابيات: "It looks there was a special enclosure for Indians. The passengers were made to board by ferryed by buses to board the plane by stairs. It was not easy by old people to climb along with hand bag."
ايجابيات: "I Had best filght gulf air"
سلبيات: "I dont have visa but i have best experiance in your country"
ايجابيات: "Very smooth flight and excellent service"
سلبيات: "I cancelled the trip and they did not return any of my money and also they charge me extra 20 BD ? What a bad airline"
سلبيات: "Gulf air washed their hands off us. Shame on you Gulf Air. I will die before I ever book a flight on Gulf Air again in my life."
They didn’t allow me to fly
سلبيات: "Slight inconvenience having to wait for a connecting flight, which delayed our arrival plans at the destination...."
ايجابيات: "The crew was amazing!"
ايجابيات: "The crew was amazing, there's one lady crew that's super friendly. Met great passengers too. Was seated at 71 F, the gentleman next to me was great Mr 71 G. Just wished was able to say goodbye to him. Fl EY455 9/3/19. He was heading for Beirut and me to LHR. JUST wish for an ETIHAD CONNECTION. Thanks."
سلبيات: "The waiting lounge had no info on the outside. We came early, was seated close to the door and I served as the info person."
ايجابيات: "Great seat and staff."
سلبيات: "It was great!"
ايجابيات: "Amazing crew"
سلبيات: "At check in"
سلبيات: "You expect more from business class"
ايجابيات: "every thing from the new plane until arrive it was amazing"
سلبيات: "nothing every thing i like it"
ايجابيات: "Boarding staff ."
سلبيات: "Food was very bad and started to charge you for some food and drink items ."
ايجابيات: "Crew was cordial"
سلبيات: "Check-in - it took 2 hrs to check our bags"
ايجابيات: "Good service"
سلبيات: "The airline staff Abu Dhabi were very unhelpful. They have our seats away to other people. Then they lost our bags. Horrible experience. Would never fly them again!"
سلبيات: "Entertainment byTV with more new movies."
ايجابيات: "Crew was great, food was great, seat was comfortable"
سلبيات: "My baggage is missed on my trip"
ايجابيات: "I was not put on the plane because they said my seat did not existed! I had purchased my ticket 3 months prior to departure and they said I did not have a seat on the plane due to overbooking. They clearly gave my seat away to someone else and this is not acceptable."
سلبيات: "Ethiad was not helpful at all and did not provide any same day help. They’re customer service was absolutely terrible."
ايجابيات: "Only 2nd leg- the crew was better"
سلبيات: "Crew was bad/ food options were horrible/ boarding wasn’t very comfortable/ space in the aircraft was bad/ entertainment was limited/"
سلبيات: "الملاحين غير متعاونيين ويهددون The crew so bad"
سلبيات: "Breakfast quality was not good .In breakfast they gave vegetarian food .Flight departed late by one hour ."
ايجابيات: "The crew"
سلبيات: "Having to wait 5-6 hours due to missed flight back to NY"
ايجابيات: "Etihad is always my first choice in aircraft, in-flight service and ground staff. I've flown them all, and Etihad is a best-in-class..."
ايجابيات: "To be honest, the plane, crew, airport... everything was overall pretty nice."
سلبيات: "My checked luggage got delayed for this first trip, and I had to wait three hours at the airport security."
ايجابيات: "We had a medical emergency so we couldn’t take our flight. The crew were nice about understanding our situation."
سلبيات: "Lost our bags, didn’t call us back. We had to go to the airport to find someone to look into our bags. It’s been over a week and we still don’t know where they are. :-("
ايجابيات: "The seats were very comfortable with good leg room. Food was excellent. Cabin crew was friendly and accommodating."
سلبيات: "The entertainment screen looked aged. Very slow and not so good resolution. Certain sections of the Abu Dhabi airport are disappointing. Bathrooms in that particular section of the airport were really dirty and broken. Also travelling by bus to the airplane is not desired for such a major airline home airport. I read somewhere that airport is going to go through major renovation in 2019, so I hope it will become as good as Dubai airport"
سلبيات: "The person checking me in at Delhi was rude. Didn’t let me take the cabin bag that others were allowed to take."
سلبيات: "More protein in food"
ايجابيات: "The flight from AMM to Abu Dhabi was excellent. Movie selection was excellent. Everything was excellent. The flight from Abu Dhabi to Muscat was so so. It might be due to the short duration."
سلبيات: "Movie selection, sound system, seat and window shades on the Jordan to Abu Dhabi flight."
ايجابيات: "Crew ppl was nice"
سلبيات: "Front ppl at the counter was absolutely horrible. I will never ever recommend any one to fly with Etihad airways.i travel for work and I never had a experience like this. Never in my life."
سلبيات: "Was not allowed to board flight, had to purchase a second d ticket, told no seats available until Sept 17 which was a lie, after an additional charge of $750.10. Could not reach customer service. Ended up buying a ticket with another airline. Would like some reimbursement in this."
ايجابيات: "The flight was perfect the flight attendants was also up to scale thank you very much for the nice flight"
سلبيات: "The fly agency supposed to advise me a hotel inside the airport I asked to be inside the terminal so I had to cancel the booking in there and lose money because the hotel they advised me was outside the terminal not inside"
ايجابيات: "Accurate. Take off was smooth. Crew were sooo kind. Boarding was fast. New computer was fantastic. New movies ."
سلبيات: "1. Seats were really narrow. 2. Although my first plane from Seoul to Abu Dhabi was for 10 hours but only one meal served and it was omlette with sausage And at the beginning a small toast sandwich served. This indeed very strange because everytime I flied with Etihad you serve 2 meals one of them is meat or chicken with rice. I was really starving until the next glight because when we left Incheon airport it was 12.55am and most restaurants were closed. Please try to solve this issue"
سلبيات: "Some times we did not take food from crew, I and my kids are slept. When we woke up kids feeling hungry, they are not provided food"
سلبيات: "Overall the flight was okay. What was disappointing was that our luggage didn't reach Prague at the same time. I have a meeting tomorrow and really wanted to take a bath upon arriving at the hotel. The problem is, all my clothes were in my luggage. Add to the fact that I have an early meeting tomorrow and I don't know what time my luggage will arrive."
سلبيات: "The staff at Kathmandu airport Etihad check-in counter was very rude. He asked too many unnecessary personal questions and asked to present the document to verify."
ايجابيات: "Crew , seats and crew"
سلبيات: "Boarding was very slow although we did it online as they were serving all client without differanciating the online checked already."
ايجابيات: "Entertainment system , crew"
سلبيات: "Boarding, as we did it online but waited long queue because online counter was serving all passengers"
ايجابيات: "Quick flight"
سلبيات: "Seating is tight"
ايجابيات: "Staff was great. Food was good, not great, but better than every other airline."
سلبيات: "The guest services agent at Delhi when I checked in was very strict about having a through ticket at my destination which almost caused me to miss my flight. I had previously checked with the consolate at my destination and there was no such requirement. Upon arrival, there was no concern whatsoever about having a through ticket. I know she was just doing her job, but this caused a lot of unnecessary stress."
سلبيات: "People sitting in wrong seats and queue jumping"
ايجابيات: "Good in-flight service. professional crew."
سلبيات: "Extremely strict on carry-on baggage weight policy. I wish I knew about this policy before going to the airport. Ended up paying $110 more, having to move stuff from my carry on bags to checked in luggage."
ايجابيات: "Service is excellent, seats are comfortable, food is tasty and the entertainment system is top class. To add to all of this the Crew is really friendly and helpful."
ايجابيات: "For the price, its good, Entertainment system is really good, also its` good for the quick flight.Flight is always On time!"
سلبيات: "Staff is not super welcoming, looks like they are forced to serve the economy class, you get what you pay for, Also its super crowded."
ايجابيات: "Entertainment system"
ايجابيات: "The aircraft and leg space in rare seats."
سلبيات: "The boarding and getting off the aircraft was mess and no proper arrangement for transportation at Abu Dhabi. The ground staff was not cordial enough."
ايجابيات: "The crew were friendly and helpful. The airplane was spacious."
سلبيات: "My luggage is lost. I have to wait for 3 days for it to get to my final destination. That is very upsetting."
سلبيات: "We did not get our bags (total of 6 bags) - It was extremely difficult with an infant and a toddler to manage without clothes and meds. Staff was extremely arrogant during the flight, not helpful at all. Boarding process was a huge disaster - no planning, no zone boarding and unnesessary panic. Lastly food, worst frozen food. The portions were too small and very limited service. We won't use ETIHAD again."
ايجابيات: "Probably one of the more comfortable flights I've been on."
سلبيات: "We got rerouted through Singapore for an unscheduled stop, had a flight crew change which added 3 hours onto the flight which caused me to nearly miss my connecting flight to Bahrain. I did make the flight being the last person to board, but my bag did not."
ايجابيات: "abu dubai airport transit area"
سلبيات: "nothing bad that i could found"
سلبيات: "This is the last time to travel with etihad , very bad staff and not coorporated at all except for ( business and first class) Accordinh to my 2 experience with them they did not componsate me for the flight was missing because of their delay and the other one because checked in desc dont accept my bag even if i checked in and i have the boarding and they did this just to buy new ticket for 300 euros ? For nothing and waist time I gave them 0 out of 10"
ايجابيات: "Good selection"
سلبيات: "* Server was down for first half of the flight * Recommend turning on entertainment system as soon as cabin is boarded"
ايجابيات: "The service was great."
سلبيات: "The food was not up to the standard"
ايجابيات: "Worst customer service ever"
ايجابيات: "Crew was good, food was very good,seats were fine."
سلبيات: "Entertainment options could be better. The entertainment system needed reboot."
ايجابيات: "I had my own row of seating because the flight was pretty empty so it was very comfortable"
سلبيات: "Nothing. Excellent flight"
ايجابيات: "Comfortable flight. Food was amazing"
سلبيات: "Entertainment wasn’t working , toilet not enough only 2 at the end of plane"
سلبيات: "No wifi. Out of order"
ايجابيات: "Have space for prayer"
سلبيات: "Flight has been delayed for 1 hr without an prior notice"
ايجابيات: "Crew and Airplane Seats"
ايجابيات: "Food was good. Flight attendants had good customer service ."
سلبيات: "Seats were a bit uncomfortable"
ايجابيات: "Overall it was an ok night flight. language handling."
سلبيات: "Delays with taking off, arriving late. No entertainment."
سلبيات: "Flight delayed more than 1 hour and 25 minutes"
سلبيات: "No thing"
ايجابيات: "Seats are narrow, net doesn’t work, bathrooms are not clean"
ايجابيات: "In time"
ايجابيات: "Crew and priority boarding with kids"
سلبيات: "Every thing good"
ايجابيات: "Short transit"
سلبيات: "People are rude"
ايجابيات: "The seats were bigger than average."
ايجابيات: "The flight was short and service was adequate as such."
سلبيات: "The late flight, lack of flight information, and no attendant make it frustrating and difficult to plan your arrangements upon arrival."
سلبيات: "40 minutes late."
سلبيات: "The flight back from Dhaka to JFK had an extended 1.5 hour delay at Riyadh. And I did not get anything from the airlines. It was troublesome when the delay was on top of actual 3 hours lay over."
سلبيات: "There are no variety in the food menu."
سلبيات: "Poor food poor service"
ايجابيات: "One of the bathrooms was out of order. The entertainment crashed fir at least an hour. Will not fly again if avoidable! Refused to give us water"
ايجابيات: "Overall, service was very good"
سلبيات: "there is no entertainment Also, regarding airport in Riyadh AUH make sure to verify your gate number. I don’t think they put it on boarding pass"
سلبيات: "Poor catering services. I was starving whole 21 hour flight from Dhaka to NYC. They don’t sever enough meal to passengers so avoid this airline"
سلبيات: "Seat is very small, food came very very late and was collected again very very late. No entertainment whatsoever Cabin crew was not friendly Aircraft was not that good from inside cabin"
ايجابيات: "The crew was very nice, TV monitors were nice and the plane ride was comfortable."
سلبيات: "No alcohol served on board (for those of you that like a night cap to sleep on the plane)"
ايجابيات: "The movies were new The food was good They gave Toys to my kids"
سلبيات: "The headphones were in not working fine"
ايجابيات: "Boarding and crew"
سلبيات: "I was travelling business class and they managed to loose my luggage!!! Moreover, they do not have a delivery service for the lost luggage, you have to drive all the way to the airport. In Lebanon that is not easy or cheap and is highly time consuming! No one even calls to apologize or suggest a proper compensation! The entertainment system does not work properly, seats are not very clean and the food is tasteless."
سلبيات: "They are always late"
سلبيات: "Delayed flight Bad captain Turbulences"
سلبيات: "It is not clean at all"
سلبيات: "I almost died because of starvation I will never fly again with Saudi Arabia flight"
سلبيات: "They mishandled the checked luggages and broke the screen of a Toshiba Laptop and a Samsung Tablet that were inside a checked bag."
سلبيات: "Horrible flight, the boarding took more than an hour! then the Captain announced that he doesn't know when we will be departing! They kept us in the plane without any air conditioning at a 40+ degrees Celsius! We weren't allowed to even leave the air craft. After being tortured for nearly 3 hours, the plain finally started taxing. We arrived to Manila in the evening which missed up our plans in the first day. Also their onboard entertainment is horrible, you will have to watch a 5 mins long commercials even if you want to watch a 10 mins long TV series episode! Never flying with Saudi again!"
ايجابيات: "Everything was good"
ايجابيات: "On time"
ايجابيات: "Good crews, not excellent"
ايجابيات: "The comfort level, food, the crew and the price.... all were awesome"
ايجابيات: "The plane itself"
سلبيات: "Late take off"
ايجابيات: "Nice charming very cooperative."
سلبيات: "More than satisfied wonderful."
ايجابيات: "It is very wonderful. I like it so much."
سلبيات: "I think food is very important. We want every thing cleanly"
سلبيات: "Everything can be upgraded as nothing works in air india. Bathrooms are always either flooded or so dirty. Need more hygienic way of traveling."
ايجابيات: "Nothing much."
سلبيات: "The business seat was not comfortable. They serviced food from midnight until 1:30 am on a night flight. With the lights on, you cannot really sleep. The sleep mask provided can’t cover the light properly. It was just a horrible flight."
ايجابيات: "Smooth flight, good service"
ايجابيات: "Again, I did not require much service."
سلبيات: "An on time departure would have been preferred."
سلبيات: "Offer some form of entertainment or alternatively free access to internet."
ايجابيات: "Very rude crews"
سلبيات: "Seat had some chewing gum and when I complained. I get just covered with a cloth very very unhygienic flights"
سلبيات: "Never ever travel by this airline. The flight was delayed by three hours and no one at the at airport was available from Air India to at least tell us when it going to fly.Despite having a business class ticket we were made to stand for three hours and no reason was given for the delay. No question"
سلبيات: "Working entertaining systems"
ايجابيات: "8 horas de atrasó en la salida del vuelo la comida solo con picante sin otras opciones"
سلبيات: "la amabilidad del personal a bordo"
ايجابيات: "5 hours delay in New Delhi"
سلبيات: "Shorten the delay"
ايجابيات: "Great experience - very relaxing"
سلبيات: "Seats and surroundings could be cleaner."
ايجابيات: "On time.."
سلبيات: "The overhead light did not work and the headset plugin socket was broken. One of the toilets was permanently doctored as 'occupied' by the crew for their own use to change etc..."
ايجابيات: "Travel time and overall great flying experience"
سلبيات: "nothing to mention"
ايجابيات: "Food and crew"
سلبيات: "No wifi, Entertainment screen never works they have to reboot all the time still doesn't work, Headphones provided are very poor"
سلبيات: "Freezing plane Had 2 bag allowance and they disputed it at the check in, had to prove it."
سلبيات: "The plane was 4 hrs 30 mins late. Air India did not inform us what was going on. It is unacceptable that a flight would be delayed like this on a day with normal weather and between two major cities. One more reason to privatize it."
ايجابيات: "Flight was on time, air hostess were very kind and professional, good drinks"
سلبيات: "old airplane, uncomfortable seats, food was not very appetizing."
سلبيات: "Terrible airline; my back still hurts 10 days after sleeping on their business class seats."
سلبيات: "Our luggage did not arrive with us. It came 24 hours later."
ايجابيات: "seats are nice and bigger than most aircrafts, leg room is plenty."
سلبيات: "food was not good, Indian airline serving Indian food and could not get it right."
ايجابيات: "Crew was working under stressful conditions, entertainment did not work, reading lights did not work, food was mediocre."
سلبيات: "Everything else"
سلبيات: "At first, Air India checked our bags and made us wait for approx 4 hours in airport saying flight delayed and later after 4 hours said flight is cancelled and told everyone to go back home and come back next day to their office that is located away from the airport to rebook the ticket and they did not offer to refund the ticket. They never gave us our bags until after 8 hours something. They never cared of anyone for the entire 12 hours while we were in the airport. We had to spend our money to eat during the 12 hours time spend waiting and ended up booking a hotel room and buy another ticket from a different airline as Air India said they will not be sending us to the next flight as that is for the new passesngers only. Unbelievable experience. We had several stuff tied up to do once we arrive and we went through a nightmare to figure out several items. We did not have phones to communicate and had to go through hell to find a phone to talk with our kids who spend lot of time buying us the hotel room and air tickets for the next day on a different available airline."
سلبيات: "1. One of the bathrooms in the plane didn't work. 2. Inside of the plane is old, everything needs to be replaced. 3. Entertainment system didn't work."
سلبيات: "The entertainment system was broken didnt work at al"
ايجابيات: "Boarding was quick, crew was courteous and helpful. Food was OK."
سلبيات: "Flight had out dated entertainment units. My screen would shut off randomly and was sometimes not responsive to touch. The collection of movies was rather poor too."
سلبيات: "Flight was delayed two hours."
ايجابيات: "nothing to give applauds for."
سلبيات: "-Flight was delayed by over 3 hrs at JFK airport - aircraft was dirty - Flight attendants did not let any one use the restrooms during the period the flight was waiting to take off for the three hour duration. - no beverages were served during the wait period as a courtesy gesture."
سلبيات: "Outrageous Air India policy: after getting a boarding card, it's the passengers responsibility to make it to the boarding gate on time. If you miss a flight due to long lines at Indian passport control and / or security check then, unlike other airlines, Air India won't book on their next available flight as a courtesy. Rather, Air India makes passengers purchase a new ticket. In my case, I managed to reach the gate for my Chicago flight 15 minutes before departure but the gate had closed 5 minutes earlier. Next, Air India insisted I pay $1,400 for a new one way ticket. They said it's my fault that I showed up at the airport 90 minutes before departure instead of "4 hours". So even after getting a boarding card, for Air India it's the passengers' fault if there are long lines at passport control."
سلبيات: "In flight entertainment was broken, food served was poorly cooked, there was a delay in arrival following which I was put up in a horrible dusty hotel overnight that was far away from the airport."
ايجابيات: "Crew was good. Food was nice."
سلبيات: "Boarding by row is a joke. It is open season thought they call for boarding back to front. Plane was decrepit looking and not properly cleaned between flights."
ايجابيات: "There was nothing that I really liked. Either it was okay or poor"
سلبيات: "1. Toilets - poorly maintained 2. Food - Bad taste and bad choice of menu 3. Poor entertainment - the screens did not function properly 4. Crew- the crew did not come to resolve the issues of poor screens 5. No Wifi 6. Overall cleanliness - poor Air India, You got lots to work on!"
سلبيات: "I booked this flight for my mother who was travelling long distance for the first time. Since it was a 15 hour long flight, I wanted to make sure that she gets a window seat so she'd be able to rest better. I reserved a window seat through the Air India website and received a confirmation that the seat had been reserved but at check-in, my mother was given a middle seat. When she went to the gate and asked about the seat change, they said sometimes online reservation does not go through (even though the message says it has) and there is nothing they could do about her seat! I have no idea why they provide this facility in that case. My mother's first long distance flight was very uncomfortable when it shouldn't have been. Please avoid choosing Air India!"
ايجابيات: "Seating was spacious"
سلبيات: "Stewardess refused a second drink...for a courteous well behaved passenger. Entertainment system poor quality needs to be updated/replaced. Taste of food was very average. The stewardesss were trying to rush through the dinner thing like they were in a great hurry."
ايجابيات: "Service with a smile. I always fly this much-maligned airline because of the great service and on-board staff."
سلبيات: "Old equipment. I fly Air India business class, about four times a year Chicago-Hyderabad. The power outlets frequently dont work. THey don't hold US-style pugs very well, and the USB sockets don't work half the time. The seat controls don't work properly half the time"
ايجابيات: "I liked the timing, operational aspect, night Pyjamas"
سلبيات: "Movie selection; not really a great selection for movies, even regionalmovies are more than 2-3 yr old; audio ports are not good; head phones are cheap and noise is more. Food selection is limited including starters; need to give warm nuts (cashews, Aonds, and Peanuts); the easy packs are tasteless. Food is routine style, need to add variety. I always travel in Business class, at least there some good food need be served; not sure how poor economy class food is"
سلبيات: "NEVER EVER CHOSE THIS AIRLINE. How such an airline is still the national carrier of India amuses me. My entertainment system was not working. There were no headphones and when asked they just kept ignoring me. The remote was broken in 2 pieces and when asked the attendant replied "Am i supposed to fix this?". I was forced to travel for 15 long hours from Chicago to New Delhi without any entertainment system. I barely saw any flight attendants in the economy class. Such airlines without any professionalism should be grounded ASAP. I would request Kayak also to remove Air India from their services or give a warning when any user opts for it. The Govt. of India should strip of the national carrier symbol of this huge debt ridden business. Its a shame that a route like US - India wherein the middle east airlines are reaping profits due to their brilliant services, the citizens of India have to look for other options rather than their own national carrier. SHAME ON YOU AIR INDIA."
ايجابيات: "Flight went on time. Bathrooms had toilet papers until end. Usually, Air India has this problem. This part got better."
سلبيات: "Attendants did not show up when called. (Overhead light was kept on) While going to India, when lunch was served, one of the food item was open, and half eaten. This was disgusting. Overall lunch menu was awful. Attendants don't even show up when called. TV wasn't working."
ايجابيات: "Boarding people were nice."
سلبيات: "Poor service, TV was broken, super crowded and confusing flight."
ايجابيات: "The only direct flight available from India to the west coast"
سلبيات: "So many things. Pretty much the entire experience was poor/mediocre. Baggage drop took 45 minutes, even though we had already done web checkin. The food was OK, but very limited options were available. The crew was terrible. They basically did the bare minimum and then just disappeared into their quarters. No crew member was available for any kind of assistance for most of the flight. I asked for a second cup of tea and all I got was a snub. The crew acted as if they were doing us a favor by serving us. Unbelievable! The controls on the entertainment system barely functioned. The selection was mediocre and outdated. The plane overall was not maintained very well. The seats looked dirty. There was no wifi for any other modern amenities on the plane (e.g. power outlets). I basically cannot think of anything positive to say about pathetic Air India. As an Indian, I really wish they would do better."
ايجابيات: "The food was decent, and the crew was nice. I also appreciate that many of the passengers were nice Nd helpful since I didn't have an Indian phone to let my host know about the delay"
سلبيات: "The flight was three hours and a half late, and there was given no explanation. They didn't let us know that it was late until we realized we weren't boarding, they didn't offer us anything while we were waiting at the airport for 4 hours, and personally I was so tired because I had to wake up at 3 am to get there by 4:30 and take the 6:50 am plane. If they had sent an email earlier people could have spent the night sleeping instead."
ايجابيات: "Good food, crew"
سلبيات: "Seats no padding/cushioning In seat entertainment console broken on both flights"
ايجابيات: "direct flight"
سلبيات: "1. Entertainment- TV did not work and the crew said they can not do anything about it. 2. Boarding- it took me 2 hours to put in my luggage in spite of doing online check-in. They said the 'system' is slow. 3. Crew- They were very lazy. Everyone had to go get even water themselves. Food- Food was tasteless. I took non-veg option."
ايجابيات: "Very helpful crew specially In flight to Delhi from sfo"
سلبيات: "In flight system"
ايجابيات: "Attentive crew. Flight ontime"