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ايجابيات: They cancelled the flight
سلبيات: How about a refund?
ايجابيات: Cabin crew was okay
سلبيات: I would’ve appreciated if the crew did not blame a very evident turn-around delay on weather. The TAF and METAR in Halifax do not support that. It looks more like the crew was trying to hide their incompetence. This delay prevented me from catching my connection in Calgary. Needless to say, Westjet refused to take their responsibilities.
ايجابيات: The seat was the most uncomfortable seat I have ever sat in, almost unbearable.
سلبيات: No food option on a over 5 hour flight was no good.
ايجابيات: Declined me to board my flight
سلبيات: Patience when you are travelling with a child
ايجابيات: Westjet crew are always amazing
ايجابيات: All excellent
سلبيات: Snacks without caffeine
سلبيات: Less mask nazis. Not flying again
ايجابيات: Short and sweet.
سلبيات: We changed planes in Calgary, and we could have used better signage. Half of our flight got lost and ended up in the wrong gate. We all had to quickly backtrack. Thankfully we had enough time, but if our next flight had been earlier, we could have lost our connection.
ايجابيات: Professional, but friendly crew.
ايجابيات: Travelers well spaced out
سلبيات: Nothing given the current circumstances.
سلبيات: They closed the check in counter early. No kiosk check in was available. No one was in their airport office and neither we, nor airport staff, were able to reach them via the onsite contact info provided. As a result we missed our flight.
ايجابيات: Brian at the desk in ft Lauderdale was fabulous great personality pleasant smile just delightful
سلبيات: I was not on this flight as a mistake was made by either Kayak or WestJet. I was not refunded my money which I think is unfair.
سلبيات: Some sort of entertainment. More comfortable seats.
ايجابيات: It was on time and not overbooked
سلبيات: Nothing it was economy
ايجابيات: seat was the worse, but ok overall
ايجابيات: was just ok, nothing spectacular
سلبيات: west jet customer service reps in mobay are no good. they need customer service training
ايجابيات: the flight crew made our flight very comfortable and pleasant. One flight attendant ( didn't spot her name) had such a gentle sense of humour while serving us-it was nice. Flight attendants at times seem like strict teachers - so it was nice to smile and laugh - especially now with such fear of flying due to COVID-19
سلبيات: Boarding process could be a little smoother and less frantic
ايجابيات: Cleanliness of the plane
سلبيات: More information about when to check-in and seat selection. We checked-in 24 hours before, and most seats were already filled.
سلبيات: It was a little hot in there
ايجابيات: It is a no frills airline. Cabin crew were friendly.
سلبيات: No entertainment, no food
ايجابيات: Good crew.
ايجابيات: Very little
سلبيات: Rough weather. Stopped delivering water and snacks. Seat belt off and no attempt to continue water and snacks for 20 minutes. Then started back at front again to those who had already been served once. When got to me no snacks offered. Had to ask.
ايجابيات: The crew members were professional.
سلبيات: The seats could be better
سلبيات: The first flight was late because the personnel was forgotten at their hotel. My luggage was lost’
ايجابيات: Crew was great.
سلبيات: Boarding process was a bit chaotic
سلبيات: Be on time!
ايجابيات: Everything was great
ايجابيات: Great crew.
سلبيات: Not great in flight entertainment.
سلبيات: We paid for transportation to cancun and it didn’t happen. We hope there will be compensation for the lost day. So disappointing.
ايجابيات: Gate crew was informative but the news they had to give us was extremely disappointing!!
سلبيات: It would have been better had the flight left for Calgary so we wouldn’t have missed our connection to Cancun and then had to drive to Vancouver and spend the night in a hotel and leave the next day ultimately loosing an entire day of our planned holiday.
ايجابيات: Goood everything
ايجابيات: Nothing same useable
سلبيات: No need
سلبيات: Everything was great. Westjet is so much better than Air Canada!
ايجابيات: Overall not bad at all :)
سلبيات: All was good
سلبيات: Will never fly with WestJet again regardless of price.
ايجابيات: Politeness, dedicated and professional.
سلبيات: I can't see what, it was all good.
ايجابيات: Crew were helpful
سلبيات: Everything was great
ايجابيات: Crew was wonderful. Flight was on time.
سلبيات: IT TOOK 50 minutes to get our suitcase on arrival in Vancouver
ايجابيات: Average comfort compatible with all airlines
سلبيات: WestJet is a good airline
ايجابيات: Everything was great, very little turbulence and the crew was great!
سلبيات: The only complaint I have are the little little flaps on the head rest. You can adjust them to rest your head unfortunately my wasn’t able to hold my head in place.
سلبيات: There was absolutely nothing "first class" about this flight. Cramped seats, baggage fees, terrible boarding procedures... I've experienced better service on economy flights. Never again with Delta/Westjet.
سلبيات: Cap. Was great
سلبيات: Overstuffed storage bins. Absolutely chaotic and abysmal boarding process
سلبيات: Terrible boarding process
ايجابيات: when you enter Canada and then travel through YVR for another flight it is a total waste. Not the fault of the airline but the way they do things with security
ايجابيات: what they sell as food is horrible
سلبيات: we arrived safe and sound
سلبيات: Announcements are delivered with too much speed and lack connection with passengers.
سلبيات: Aka was happy with westjet
ايجابيات: Crew did the best they could under the conditions
سلبيات: There was a broken toilet that was very loud and created long line ups because economy only had use of the 1 bathroom while the first class had 2 bathrooms for so few people
ايجابيات: Crew was amazing, personable,joked around. I though boarding would take forever but very smooth.
سلبيات: Honestly...being stuffed in like sardines ....it is getting worse. maybe the older I get the more I see it....but its so uncomfortable. I think the old days were much better!
ايجابيات: Departed early, landed early! Direct flight.
سلبيات: Sound at my seat did not work so couldn’t watch a movie. (Well, could watch but not hear). Short flight. Not a problem.
ايجابيات: Very efficient boarding and great crew!!
I just needed to voice my dissatisfaction with this fight. I’m not sure if every Westjet flight I was lucky and had amazing crew members or if the staff on this flight was having a bad flight. Our flight was delayed by 75min. The flight crew did not attend to any requests from the customers for the 75min we were on the tarmac. I asked for headphones and the crew member look agitated I asked made a remark about how nobody buys them so she didn’t know how much they are. She said she would come back with the price, and did not. I had to wait for the beverage cart and then order them again. Then I asked for an additional can of ginger ale. The gentleman said he’ll need to come back (as he was cleaning the garbage). He never came back. I had to hit the assistance button again and got the original woman. Once again agitated and when I asked she said to wait for the beverage cart again. After another 10-15min they started the beverage service again.
On previous flights there were delays, shorter like 30min westjet crew members gave free headphones. And those are the kind of experiences I’ve come to expect from westjet. Not the free aspect but flight crew that care about the customers. The entire crew on this flight was agitated and annoyed from boarding and it definitely showed. Small things like even a smile or even sorry everyone, would’ve gone a long way. But when the crew doesn’t care the flight gets 10x longer, and when the flight is already delayed by 25% of the flight duration it comes to a point where you’re counting down the seconds to get out. The delay was unfortunate and out of the control of the company and crew but that doesn’t mean the crew couldn’t still make it into a memorable experience for the guests.
ايجابيات: Well organized. Helpful & courtesy.
ايجابيات: The crew was fine
سلبيات: the checked luggage took over an hour to arrive at the carousel. ZERO communication. Other flights arrived after ours and all their baggage arrived and they all left while we stood. No information. No explanation. Poor
ايجابيات: The flight wasn’t full, and we travelled with a lap infant - we really appreciated that they blocked off row for us.
سلبيات: The food is a scam. It’s overpriced, made poorly, and it’s the only option if you didn’t pack anything onto the plane with you.
ايجابيات: nice but slow in business class
سلبيات: More than an hour late departing.
Added to that it was almost an hour before luggage appeared. Not West Jet’s fault but it made us even later resulting in some of our long drive of our drive to Grand Canyon being in the dark.