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ايجابيات: My first time flying with S7 — very pleasantly surprised with the overall experience. I will definitely use S7 for domestic travel in Russia in the future.
سلبيات: Seats a little cramped, but par for the course.
سلبيات: Delayed by 30 minutes on 1h flight is just way too much
ايجابيات: excellent crew, the commander of the ship made a nice soft landing, but for some reason water was dripping from the ceiling ... the flight attendant explained that it was condensation
سلبيات: Small plane but got us to where we wanted to go
سلبيات: Baggage check in was delayed 3 hours stupid and unacceptable
ايجابيات: Everything was awesome. Thanks a lot nothing
ايجابيات: Flight registration was smoothness.
سلبيات: No charges in plane. No entertainment. Flight attendants ignored our request for a glass of water.
ايجابيات: The seats were nice.
سلبيات: Having to pay for bags. It was not clear that we had to pay for bags when we purchased the tickets.
ايجابيات: Súper comfortable
سلبيات: Very efficient. They feed you even on a flight that’s less than 3 hours
سلبيات: Better care about passenger's fragile baggage
ايجابيات: Yes everything was very well)
سلبيات: All is good
سلبيات: Airline charged for baggage even though I already paid for baggage to be included when making a booking on Kayak.
Terrible web. Service
سلبيات: I couldn't change seats on line I did prepay the baggage, printed the receipt, when I started checking in, they won,t honor their own reciept, they could not find my prepayment, the call center was no helpful, I had to pay again. The checking in agent placed myself and my wife far from each other, and the plane was half-empty
ايجابيات: Modern, efficient, friendly, and economical (good price)
سلبيات: Very confusing regarding cost of checked bag, traveling with pet. Some airlines give option to select this ala carte on website and this seems most efficient way to make money for airline and make easy for customer. Please try this.
ايجابيات: Giving aisle seats to the tall people makes sense. Thank you.
No service - S7 as usual
سلبيات: Rude personnel, junk food, no entertainment system — S7 at its best
2 hours delay
Worst flight experience i had in my life
سلبيات: Cabin crew rude and unprofessional, they charged me for my baggage , the one I already paid for... total waste of time talking to anyone to get help from anybody from staff , and I believe most of the good reviews it’s a lie we all know how it can be done
ايجابيات: Food The flight took less time than promised.
سلبيات: Boarding was a bit delayed, but otherwise it was ok. I wish there was more legroom, it was not that bad though.
سلبيات: Couldn’t even board the flight. Was given 0 notification that I would require a transit visa through Russia.
ايجابيات: Nothing good
سلبيات: Couldn’t even get to the airport, wasn’t given any directions on transit visas. So I missed a wedding I was supposed to be present at.
سلبيات: Luggage is to pricey .
سلبيات: I missed the flight and no flight and no flight for 3 days . I need to cancel thdvtighg on Aug. 6 fromStratopol to Moscow
Very nice airline! I will use it again!
ايجابيات: Very nice food and service! Flight attendants pay attention to any requests.
ايجابيات: Good new and clean airplane. Good meal
سلبيات: Boarding was poor
سلبيات: They did not let me board they moved me from gate to gate until finally i was able to fly but not to kazan
It was whatever
ايجابيات: Plane arrived on time with my luggage.
سلبيات: Plane was older. No entertainment but did not care. Seats not ergonomically comfortable. My knees almost touched the seat in front of me. I’m 5’6”. Even worse when seat is reclined. Forget about trying to exit to the aisle when this happens.
ايجابيات: Good and organized airline
سلبيات: I had paid for 4 pieces of luggage when I bought the tickets online, but the airline did not have a record of this, because Kiwi.com failed to send them the money. So I had to pay for my luggage twice! Crazy and ridiculous customer service... last time I will use both S7 and Kiwi...
سلبيات: S7 check-in staff were not helpful nor friendly at all, I almost missed my flight because of misleading information I was provided by them.
ايجابيات: The attendants were
Got what I expected
ايجابيات: Everything was smooth and on time
سلبيات: Price was too high but I waited til the last minute
Comfortable flight on S7
ايجابيات: On time arrival in Moscow
سلبيات: Didn’t like boarding up a ramp in the mid day heat
Difficult to get the boarding pass since very limited English speaker
سلبيات: Limited crew who sling another language
No entertainment offered or food wanted
ايجابيات: Plane was new, crew pleasant and flight easy
ايجابيات: Good service, organized, really good food, comfortable seats.
سلبيات: Bad baggage policy. No entertainment.
ايجابيات: Everything was fast.
سلبيات: The plane was a bit cramped.
سلبيات: S7 didn't send any conformation or information about my flight. I missed one of them in order of that.
I missed the flight and was offered no credit for it
سلبيات: There was no S7 rep in Berlin Tegel airport and the agents in Frankfurt did not respond. So my son had to call us in the US to take care of the problem. We got hold of the agent through a US number, but no solution was offered other than simply buying a new ticket for a not so good price. I ended up getting no credit whatsoever and buying a new ticket on Finnair because the S7 offered a new ticket for two days later than the day on which they described event took place.
Terrible customer service
سلبيات: Our son missed the outbound flight from Berlin, Germany, to St. Petersburg, Russia. The airline does not have any representation in Germany except in Frankfurt. He could not get hold of them by phone from Berlin, so we had to call from the United States. It turned out that we could not call S7 directly at all - instead we had to call Vyama. They told us that by missing the outbound flight, he also missed the inbound flight. Therefore, we had to buy a new ticket and pay whole price again for the flight two days later. This is not the practice that is used by other companies - which offer at least some credit.
سلبيات: Задержали рейс более чем на 2 часа. Посадка была плохая.
Worst meal I've had on a plane
ايجابيات: The flight was smooth, and the flight attendants were hardworking and attentive.
سلبيات: The meals smelled so bad when the trolley went past that I actually thought it was a problem with the toilets. A roll, a slice of brown bread, no butter, a packet of ketchup, and a yellow jelly/jello with tiny pieces of canned pineapple suspended. The main course featured rice that somehow managed to be dry and overcooked at the same time, and a flavorless chicken patty. Our flight was nearly four hours late taking off, because the incoming flight required a replacement aircraft. We were promised a complimentary drink that never appeared. No entertainment on a four-hour flight, which is standard.
سلبيات: I didn't like that the air company charged me additional $70 for bagadge.
ايجابيات: All on time as expected
سلبيات: Could not check in online for utair
OK, in fact
ايجابيات: decent leg room good food
سلبيات: plane too hot
A pretty good flight
ايجابيات: On time, no issues
سلبيات: No entertainment ,
سلبيات: Company change me for1bag drop off on way back from Voronezh to Mockow 35.7$ USA. Ticket was purchasing with 1bag including. I would like to have my money back
A solid flight.
ايجابيات: Attendants where helpful and attentive. The Pravin was clean and it was a smooth flight.
سلبيات: Nothing to dislike for a 2 hour flight.
Strictly necessary and nothing more
ايجابيات: Food Cabin crew's attention to children (even though it wasnot the case in a whole, see below) Impressing crew size - all very tall :))
سلبيات: Definitely missed some friendliness from the cabin crew, even though they were professional, just some kind words would not hurt
سلبيات: Flight was on time
سلبيات: Pay a lot for check in luggage. No onboard entertainment
S7 is the worst airline with horrible rules and no customer service.
ايجابيات: good crew, food was ok
سلبيات: no customer service, horrible rules, not organized at the gate and at check in. Will never fly s7 again.
Nice plane and crew
ايجابيات: The crew was very friendly and attentive. They made me feel welcome.
سلبيات: They waited on the other 3 people before me in Business class so the beef option was not available when it was my turn to be asked. I chose the fish and it was very very dry. The potatoes were dry too. The cake tasted old. I was disappointed with the food on this flight.
ايجابيات: Clean and efficient service. Smooth comfortable flight.
سلبيات: Only being allowed one carry on item. My new luggage was stained by something.
ايجابيات: Excellent service
سلبيات: Delayed departure.
Unexpectedly nice flight
ايجابيات: Great-looking, efficient and pleasant stewardesses.
سلبيات: Everything went well, thank you!
Cancelled first flight with unacceptable replacement
ايجابيات: Late boarding but otherwise good
سلبيات: Cancelled flight and replaced it with a flight 24 hours earlier but would not work due to visa requirements.