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ايجابيات: crew was excellent!
سلبيات: I received a scam ticket. I could not board and had to use another airline and flight website to find another ticket.
ايجابيات: Crew was very attentive. Plane was clean.
سلبيات: Bigger water bottles?
ايجابيات: The crew was amazing
ايجابيات: Yes the airline co-operating so nice and staff were helpful. The seat was so comfortable.
سلبيات: Menu options, movies
ايجابيات: Crew service was amazing - so diligent and courteous. They were incredibly well trained and I would rate their service level as being one of the most competitive within business class in Asia.
سلبيات: Seats were reasonably comfortable but not as spacious in design as in other business class cabins, so that could be a concern for some travelers. Also, I was not able to convert the main menu of the entertainment system to my preferred language so it was a bit difficult to navigate (that being said, they provided a card that guided me, so it was still usable, and the entertainment selection was good!).
سلبيات: JAL cabin attendants and people from customer center were very professional and nice
سلبيات: Flight crew not too interactive
سلبيات: American airlines, No entartainment, no hi hello from the crew, no food, not even water... Funny guys, why the have flight people inside the plane :) domestic airlines are always joke compared to the world domestic or overseas....
سلبيات: Needs more variety of movies
سلبيات: More variety of movies
سلبيات: Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice
ايجابيات: Just excellent. Excellent crew, excellent food, excellent aircraft, and excellent leg room. No recommendations.
ايجابيات: Every thing in airplane was wonderful. I would like to recommend this airline to my friends
سلبيات: You are best .
ايجابيات: Economy was surprisingly comfortable. Boarding and deplaning were very quick.
سلبيات: Not a ton of movies to choose from. Enough, but less than most domestic US flights.
ايجابيات: The seats in Economy are larger than normal airlines and had extra leg room. My partner is 6ft2in and he sat comfortable, even when the people in front reclined. The staff was so polite and helpful. I will definitely fly JAL again!
سلبيات: The food was a little bland, but that is nit picking. For airline food, it was very good.
ايجابيات: I like how the crew made rounds hourly to provide drinks and ensure we are good! Also appreciated when they were able to accommodate last minute meal changes!!
ايجابيات: The crew was definitely amazing. Extremely polite and always have a smile on :-)
Law - Vacation Return from Kaohsiung to NRT
ايجابيات: Was able to get to get to Narita Airport.
سلبيات: Okay and not any issues.
Law - Worst Vacation Return from Tokyo to SFO
ايجابيات: Was able to get home toward Los Angeles with delays and change in plane so did not get proper seating as reserved.
سلبيات: The plane was delayed from Tokyo to Los Angeles due to a pilot staffing issue. The plane stopped in Honolulu at 6:00AM in the morning and no staff was able to assist so they made everyone go through the run-around to have the luggage scanned for agriculture. Then they stated that even though we had pre-check, we did not qualify and the boarding pass was not issued with Honolulu to LAX. Over 5 hours delay and did not know that we could have stayed in Hawaii free room and meals. Terrible and one of the worst vacations ever for returning to the US. The food was not great.
Law - More delays LAX to SFO
ايجابيات: At least it was delayed so we could make it to SFO.
سلبيات: The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great.
سلبيات: Breakfast could have been better
ايجابيات: The service and food was great. Plains are new.
ايجابيات: My seat
سلبيات: Time check in maybe earlier.
سلبيات: Delayed flight for 2 hours, rude staff at the JFK airport and then v choppy flight, delayed even more by waiting for an arrival gate in FLL.
ايجابيات: The experience was really good. I’ll be using JAL again.
سلبيات: Keep doing a good job.
Flight was good
ايجابيات: Crew took great care of us.
سلبيات: No complaints.
Cabin was very uncomfortable
ايجابيات: Crew took great care of us
سلبيات: The cabin was so hot it felt like there was no air conditioning. Please turn up the air conditioning (make it colder). Passengers feeling cold can use a blanket to stay warm. Passengers feeling warm have no solution. I was wearing just a T-shirt and was feeling so warm. Thank you
ايجابيات: I like the spirit of Christmas in some of the staff.
سلبيات: Board people by section instead of a madsive line.
ايجابيات: Everything was amazing! Crew was helpful, thoughtful and kind.
سلبيات: Nothing. It was great. Strongly recommend.
ايجابيات: It was great...
سلبيات: Lavatories on domestic flights in Japan are tiny. Like, super duper tiny.
ايجابيات: The entertainment system, the leg room, the toilets with complimentary tooth brushes. JAL hit it out of the park.
سلبيات: Not one thing.
Law - Xmas in Taiwan 2019
ايجابيات: Flight was typical.
سلبيات: No direction for the connecting flight and no help to understand the connecting flights.
Law - Xmas in Taiwan 2019
ايجابيات: Typical flight and all went well.
ايجابيات: Great seat, cabin crew was fine.
سلبيات: Too much confusion trying to just find a shower in the lounge
ايجابيات: JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops.
سلبيات: Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control.
ايجابيات: The crew was great and entering and exiting the plane was quick.
سلبيات: The seats could have been more comfortable, but I feel like that is a comment for most planes that fly internationally.
سلبيات: Connection time at Narita is too long
ايجابيات: Love everything
سلبيات: Crew was not very helpful
ايجابيات: Crew was amazing, food was great.
ايجابيات: The coach seats were larger than seats for domestic flights. The windows were dimmable for optimal lighting.
سلبيات: The armrests did not go up all the way, which made it difficult to maximize comfort with my travel partner.
ايجابيات: The coach seats were larger than those on domestic flights. The window glass was dimmable for ideal lighting.
سلبيات: The arm rests did not go up all the way. This made it difficult to maximize comfort with my wife.
ايجابيات: Very friendly and accommodating crew.
ايجابيات: The cabin crew was excellent -- friendly, always helpful, energetic.
سلبيات: We requested a seafood special meal. The food quality was satisfactory, but most of the items tasted very bland. The accompanying dishes were unimaginative -- raw vegetables (salad), steamed vegetables, pickled vegetables. One exeption was a smoked salmon bit with capers -- this was the tastiest part among 8 meals over 4 flights.
ايجابيات: I didn’t get on this flight. Due to the departure at LAX. It would’ve been nice to know that this was a possibility before the arrival. Although the ladies at Japan Airlines were able to get me on a later flight, it almost didn’t happen. But the kept making calls to help me. I’m very thankful they were able to get me on ANA flight at 8pm.
ايجابيات: crew amazing
ايجابيات: Cabin crew were very helpful and polite.
سلبيات: Food lacked flavor.
سلبيات: Flight delays are always disappointing.
ايجابيات: 3 hour flight and had a meal
Several drinks and crew was very attentive
Also seats were very comfortable and spaced well
سلبيات: Nothing really other then maybe a better selection of movies but I am not picky Great flight
ايجابيات: One of the JAL ground crew was fantastic at Narita airport. I didn’t have enough time to get on my next flight. She provided me full assistance to take me to the connecting flight gate on time.
سلبيات: Several flight attendants gave me wrong drinks.
ايجابيات: Simple check in and boarding, right on time.
سلبيات: Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen.
سلبيات: Better food
ايجابيات: The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again.
سلبيات: I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price.
ايجابيات: Great service for economy. Very attentive flight attendants.
ايجابيات: Amazing crew
ايجابيات: Pretty limited movie offerings Seat was comfortable in the flat position but very little storage for phone cords and all the other goodies provided during the flight. Because a pain to store and retreive
سلبيات: Many movies were old