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سلبيات: Over one and an half hours delay - sitting on the airplane
سلبيات: Everting was Good no complain.
ايجابيات: Lots of movie options, the food was good (had multiple food dish options for each meal)
ايجابيات: Good and pleasant service, new plane very clean including regular WC cleanups
سلبيات: Boarding could have been done in groups
ايجابيات: Crew and food are excellent
ايجابيات: I would like to never fly through China again
سلبيات: I had a 9 hour layover in Beijing and they still couldn’t get my bag on the plane to Seattle
ايجابيات: Everything was great, service on flight was really nice.
سلبيات: Transferring suitcases between 3 flights was not great, with security check etc. Would fly with them again. Anytime, no hesitation.
ايجابيات: I had a very bad experience on checking in. I went to check in at Beijing Capital airport over 1 hour (about at least 65-70 minutes) earlier than the time of taking off on Nov. 2, However, I wasn’t allowed to check in. The staff said I was late and asked me to spend extra $200 to reschedule my flight. Therefore I had to spend $200 on changing my flight to next day on November 3, which was one day late back to Boston than I expected. That’s too bad and incredible!
سلبيات: There are a couple of things need to be improved. First of all, the food were not fresh, especially the salad dish. In mean dish, the beef cooked with too much dark source and tasted salty. Hope you could improve the food quality near future! Secondly, the luggages came out too late. All passengers had waited for their luggages for more than 1hour, which was really too long. Please consider about the concerns! Thanks!
سلبيات: perfect flight
سلبيات: On time boarding
ايجابيات: New aircraft used like their 787-800s
سلبيات: Since Hainan is a Chinese airline, a lot Ig Ygritte move and music choices are Chinese, but I wish they had more non-Chinese content and choices
ايجابيات: For the price, Hainan is a good value.
سلبيات: I find that hainan just isn’t as “polished” as perhaps other air carriers in Asia are such as Cathay, Thai or Singapore
ايجابيات: Hainan airline it's just amazing.
سلبيات: They did everything on high customer expectations level.
ايجابيات: Boarding was fast. Taking-off and landing were very smooth. The crew are friendly and polite. They even served lunch for this two hours flight. I like the windows that changes color. You can have a good nip even during the day.
سلبيات: The flight was delayed for more than two hours. Upset with it.
سلبيات: Only one issue needs to be improved is transfer from Chengdu to Beijing. I had to claim my two luggage first, then I push the luggage cart walked outside of the building from T1 to T2 about 10mins. Neither crews nor signs show the transfer way!
ايجابيات: The flight per se is not too bad. But the transit in Beijing is horrible. A shuttle bus ran almost 20 minutes to get us from landing spot to luggage pick up and waited another 20 min to get our luggage. We almost missed our next flight and the airport staff didn't want to help at all.
ايجابيات: Good entertainment system
سلبيات: Chaotic boarding process
سلبيات: Kiosks in Guangzhou would not accept passport, perhaps because I am a foreigner. This forced me to wait in line with checked bag customers, though I only needed a boarding pass.
ايجابيات: We like the people doesn’t even want to help you !!!!!
سلبيات: The worst customer service and Communication airline ever. A lot of things can be done better
ايجابيات: The crew was great!
سلبيات: More space
ايجابيات: Crew was kind and checked in with me to see if I wanted to eat after I missed a meal. The stewardess didn't have to come back but she checked in and i appreciate it.
سلبيات: The switch from one terminal to the next was horrible
ايجابيات: Entertainment system
سلبيات: I miss the flight and I need to change it please
سلبيات: Poor connection
ايجابيات: I did not like it.
سلبيات: Don't offer a flight for an overseas destination that you cannot fly to. my flight was canceled so I did not need this connecting flight and had to wait two months for the ticket money to be fully refunded, after many phone calls.
ايجابيات: The flight was cancelled leaving me scrambling and paying extra to get to my destination.
سلبيات: Do not offer a route that you are not going to or have approval to fly.
ايجابيات: The flight attendants were very nice and efficient. Food was good and the wine selections were appropriate for the type of food served.
ايجابيات: 787 Plane, leg space, polite and beautiful staff + service.
سلبيات: Need to improve on food
سلبيات: It was comfortable flights, reasonable price , very nice crew, they got me all I need.
ايجابيات: too early to say
ايجابيات: did not get lost
سلبيات: in Xian, had been led to walk long distance and wait in wrong gate
ايجابيات: Smiles，answer calls, clean toilets
سلبيات: Some notes in toilet might be inaccurate like ask us to install waste bin?
ايجابيات: Seating was Comfortable.
سلبيات: Cancel the day of the flight. Had to leave the next day.
ايجابيات: Excellent crew, kind, helpful and smiling
سلبيات: Limited movie selection, considering this long flight
ايجابيات: Hawaiian really is a hospitable airline, they have a good heart.
سلبيات: More movies in different languages
ايجابيات: The airplane is super modern, with AC sockets and entertainment in all economy class.
The crew is the most dedicated and caring that I have experienced.
سلبيات: Option to select Kosher meals etc., as well as have a more "Western-friendly" breakfast option.
ايجابيات: Great price, great crew, impressive international flight. Hainan rivals Cathay Pacific, China Air,
سلبيات: The domestic flight food was only bearable.
ايجابيات: Crew was attentive
سلبيات: No vegan options, flight was delayed, missed connecting flight, stayed in lounge
سلبيات: Airline lounges
سلبيات: Airline Lounges
ايجابيات: Comfortable, kind staff, and great amenities provided on board.
ايجابيات: Very happy with all the services!
ايجابيات: Great crew. Food. Lay flat bed.
سلبيات: The seat super uncomfortable and narrow.
ايجابيات: Nice plane and crew.
سلبيات: Many delays, lack of communication. Nearly two hours waiting on the tarmac.
سلبيات: During my transit of 11h00 in Beijing i was stuck in an area without anything. I asked the Hainan crew to get something to drink and their answer was wait 3 hours before departure and you ll go trough immigration...... Hainan never more !!!!
ايجابيات: Nice crew
سلبيات: My passport number was incorrect leading to an inconvenience at check in
سلبيات: I was not able to get an aisle seat when I requested it at the check-in desk. I understand the flight was full though so it was not possible.
ايجابيات: More leg room for economy class would always be much appreciated.
ايجابيات: nothing I had a horible experience traviing through kayak and as a person that travels once a month i will never use your company again. I have neve been more screwed over then I was using your services and will not only myself not use you again but will and have told eveyone i know not to use you.
سلبيات: that as i tried to explain my issue you put a cap on what can be written( it stopped me from explaining my issue). horrible service and when i called i was given a run around in a third world country and left to fend for myself. I still cant explain my situation disaponiting kayak!!!!!!!
Just another Chinese airline.
ايجابيات: You get what you pay for with the cheap tickets. That’s all I can say about it. Comfort was OK when you sit in the premium economy. Nobody next to me and not crowded like the back of the plane.
سلبيات: You’d think someone on board would speak English. The crew were just morons. They also lost my bags in the connection. Good luck dealing with baggage claim....
Better than most Chinese airlines.
ايجابيات: So this is just a tad bit better than most Chinese airlines. Just a little.
سلبيات: Food sucked, bags lost, nobody speaks English. Entertainment is ridiculous.
ايجابيات: Customs really fast
ايجابيات: Nice crew and they spoke English.
ايجابيات: Delayed and would have appreciated more snacks.