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ايجابيات: Take off and landing
سلبيات: Layover time
سلبيات: Not to have 2 distressed cats on board meowing non stop for 10 hours.
ايجابيات: The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining
It’s not worth the money you pay for premium services
سلبيات: The premium economy should be eliminated and should be labeled for what it is: couch class with some perks
ايجابيات: The crew is nice
سلبيات: No respect of distancing the seats ; all the seats were occupied. No wifi
ايجابيات: Feel like reacist Company
سلبيات: I didnt like the treatment of the crew.
ايجابيات: La ponctualité.
سلبيات: Variété des boissons proposées.
سلبيات: The food was not as usual.
ايجابيات: Seats ok. Crew is super. Drinks offered
سلبيات: Nothing, AF rocks
ايجابيات: El entretenimiento
سلبيات: Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas
ايجابيات: Clean plane , good crew ,
سلبيات: they didn't load my baggage from flight 1 to 2
ايجابيات: Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!
ايجابيات: Easy boarding, entertainment
سلبيات: Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future.
ايجابيات: Nice crew
سلبيات: Not loose my luggage:)
Everything well organized
سلبيات: I believe so
ايجابيات: Crew are the best!
سلبيات: Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre.
سلبيات: Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.
سلبيات: There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy.
ايجابيات: The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris.
سلبيات: There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight.
سلبيات: J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€
ايجابيات: I loved the different features on the screen and the excellent. Customer service on this flights
سلبيات: The space on the seat.
ايجابيات: I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature.
سلبيات: The seat could have been much better as far as reclining and space. Overall I loved the flight.
ايجابيات: How great everyone was and smooth sailing.
سلبيات: Made sure the flight was not over booked.
ايجابيات: It was a decent train ride.
سلبيات: Stating it’s a train from the beginning and not having to go from one train station to another.
ايجابيات: There is a nothing to mention that was memorable or comfortable.
سلبيات: I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future.
سلبيات: The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value.
ايجابيات: Good aircraft, good service, on time, eventless
سلبيات: There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better.
ايجابيات: The crew was astounding
سلبيات: Entertainment system was not working on all seats
سلبيات: They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size
ايجابيات: Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst.
سلبيات: Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst.
سلبيات: Short and sweet
ايجابيات: The seat was really comfortable and I was able to sleep the whole flight with no disturbance
ايجابيات: The crew was perfect
سلبيات: No wi fi on the plane.
سلبيات: This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked.
British Airways is significantly better.
ايجابيات: The rest area
سلبيات: The airport was cold and it should be warmer
سلبيات: Flight was delayed for 4+ hours
ايجابيات: The crew and the food were great!
سلبيات: The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices.
ايجابيات: More leg room
سلبيات: Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family.
ايجابيات: Crew were very good.
سلبيات: No vegan food available.
ايجابيات: The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful.
سلبيات: Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat.
ايجابيات: Very friendly crew
سلبيات: In-flight system had some errors
ايجابيات: Great and friendly crew
سلبيات: In-flight system had some problems and seats seemed a bit uncomfortable
ايجابيات: The sear was messy they didn't clean it it was full of pieces of bread.
سلبيات: boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart.
سلبيات: I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!
سلبيات: Staff Curtsy and overall gestures!!
ايجابيات: The crew was OK, but nothing special.
سلبيات: Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :(
سلبيات: Delay in take off 45 min!!!!
سلبيات: I not get to go my flight, I couldn't get reimbursement
ايجابيات: Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it.
سلبيات: Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++
ايجابيات: The crew was great
سلبيات: 1-2 +cms leg space
سلبيات: Seat recline was broken- wouldn’t hold position.
سلبيات: The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came.
سلبيات: The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came.
سلبيات: I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare
سلبيات: They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.