ايجابيات: "the business class seat setting of the new dreamliner the plane is brand new flight schedule was ok"
سلبيات: "crew must be better trained quality of food should be improved entertainment system should have richer content"
ايجابيات: "Crew was super friendly and helpful!!"
سلبيات: "I didn’t really like the available movies"
ايجابيات: "Flight crew was very friendly and helpful."
سلبيات: "Boarding process quite chaotic."
سلبيات: "Flight was a little warm"
سلبيات: "Seat comfort"
ايجابيات: "They had movies to watch"
سلبيات: "Boarding on time, departing on time and advising passengers of the delay. We sat on the tarmac for 50 minutes without any communication. In addition, we waited an addition 45 minutes for our luggage. Thus, requiring us to change our plans. Well not be traveling Egypt Air again."
ايجابيات: "Seat very comfortable and service was excellent"
سلبيات: "The quality of the sound and image of the movie was not good"
ايجابيات: "Crew were nice"
سلبيات: "Food can be better"
سلبيات: "Im still not st my destination due to delays of the airline"
ايجابيات: "Short flight, very efficient. No extra fees for baggage."
سلبيات: "Cabin staff could have been a little more friendly."
سلبيات: "Delayed 16 hours and counting. 300 passengers brought to a hotel and given little to no information. Only 2 egyptair staff members for all 300+ passengers."
سلبيات: "Chaotic boarding. Rude crew. Cramped seating in n outdated plane. Repearing things in Arabic to someone who doesn’t understand doesn’t male it easier to understand."
ايجابيات: "Being done."
سلبيات: "Being thirsty."
ايجابيات: "I like that there were any kind of drinks you like ( from sprite to mango juice). The meat was too hard to eat. It was almost a raw meat. Very hard to chew."
سلبيات: "I didnt like the crew checked our boarding papers in the plane. It was nonesense. I showed the boarding paper 3 thimes and they want to see one more time."
سلبيات: "We received our baggage 2 days later"
ايجابيات: "In flight service"
سلبيات: "Food is not as good as it looks"
ايجابيات: "Good meals, and plenty of beverages."
ايجابيات: "Flight was on time and I appreciate that."
ايجابيات: "This flight was on time and I appreciate when Egypt Air flights are on time."
ايجابيات: "This flight was on time and I truly appreciate when EgyptAir flights are on time."
ايجابيات: "Not much."
سلبيات: "Crew not attentive not trying to give the extra service that you pay so much money for. Food options hopeless. No welcome no introduction. Nondrink on arrival. I could’ve sworn that I was in a budget economy section. Old Shaking plane. Other than a business class seat you get nothing."
ايجابيات: "Entertainment selection was decent, I was especially impressed by the very wide variety of music to listen to. The crew were very friendly, helpful and attentive. The plane was clean and presentable, especially the lavatories. The seats were comfortable and the blankets provided worked well too."
سلبيات: "Food was bland and the chicken dish was dry and difficult to chew. Movie selection on the entertainment system was mediocre, with limited variety of films in general and especially limited variety in languages other than English and Arabic. A problem which I encountered on board was a big gap between the ventilation panel at the base of the wall and the flooring, through which the dessert of my meal fell and which presented the risk of losing further items. I hope this is fixed promptly."
سلبيات: "The flight crew didn’t provide any kind of leadership when the passengers were causing a delay. Then we landed 20 minuets later than schedule, but the pilot failed to recognize the delay, he announced the schedule arrival time rather than the actual time. Then the freaking airport is so bad, that I decided not to come back here anymore. The luggage were delayed for an hour and half and we asked the supervisor he said that’s usually what happened, and we have to wait, he didn’t even care to provide any explanation for why all this unnecessary delay."
سلبيات: "Staff are rude in comparison to other airlines, hostess greeting us actually called my 2 year old naughty for touching the toilet door whilst boarding! Media is also limited and with constant interruptions, plus not available for take off or landing! Tray tables were dirty, I’ve honestly given up trying to eat the food on board these flights! Despite numerous tags and a note on my ticket the stroller is never able to be brought up to the aircraft door. I won’t be flying Egyptair again"
ايجابيات: "Every thing"
سلبيات: "Every thing"
سلبيات: "I complain to the manager and he doesn’t do anything about how the customer service treat us And if you know the manager you don’t charge for extra luggage - and if you don’t know him you charge for anything extra"
ايجابيات: "The timing is so accurate as well they were so fast getting everything done."
سلبيات: "Most of the crew are really professional but few were little bit aggressive."
ايجابيات: "The food was good"
سلبيات: "It took over an hour to check-in. People were pushing in because it was not well marked and nobody directing the people. It was terrible. The plane has very old seats, and no entertainment screen on seats, still the old monitors hanging from the roof."
ايجابيات: "Crew was really good and flight was very smooth from Toronto to Cairo"
سلبيات: "Person behind me kept on kicking my chair"
ايجابيات: "Nothing they do to exchange the time except by baying 200 rial Oman"
ايجابيات: "Everything worked as advertised."
سلبيات: "Nothing .. everything worked just fine."
ايجابيات: "Good service and friendly environment"
سلبيات: "No comment"
ايجابيات: "Best landing ever, if I was sleeping I would not even have woken up during the landing. Well done to your skilled pilots."
سلبيات: "Entertainment selection was a little low, but the fact that you don't play any ads is great! Other airlines make you watch 30 mins + worth of ads."
سلبيات: "Everything very poor business class"
ايجابيات: "Price was affordable . Short layover. Easy and good flight connection."
سلبيات: "Poor snacks."
ايجابيات: "The flight staff was SO helpful, and helped me beyond what I expected. The flight was very comfortable from start to finish."
سلبيات: "Having more movie options would have been good."
ايجابيات: "Confortable seats, good entertainment, attentive flight crew"
سلبيات: "Pilot didn't clearly communicate what the issues were for our delay. Safety rules and regulations were ignored by passengers and not enforced by crew (people walking aisles while plane was taxiing, passengers without seatbelts on during takeoff and landing, etc)"
ايجابيات: "Pilots are very cleaver and professional in taking off, landing and flying. Crew are very warm and caring Both China & Cairo Airports's operation was very fast and good."
سلبيات: "For more than 10 hours' flying, would expect far better plane with newer seats and more toilets !! same like they fly between Cairo and London and Dubai (777 etc ..) Also the fish was not tasty at all"
ايجابيات: "Excellent Helpful boarding & on flight crew. New aircraft"
سلبيات: "Very poor entertainment choices."
ايجابيات: "For a short hour flight, i say it was just fine, not really enough time for a movie or anything so it makes sense not to have a TV with every seat, and it is no big deal. i slept the whole way and didnt even realize we took off or landed. could be more comfortable but again i was able to sleep the whole way without a problem"
سلبيات: "Old entertainment system, otherwise, everything else was fine"
ايجابيات: "I had checked in online and went to drop my check in bags at the counter. There was no baggage drop line - only economy and business class. I went to business class and said that I had checked in online and want to drop my bags and they gladly accepted it"
ايجابيات: "Everything about the Egypt Air flight from Munich to Cairo was great including outstanding service by the crew."
سلبيات: "We had to wait for an hour to receive our baggage, some passengers received part or half of their baggage. No one was to be found to follow up, the belt information board showed that all bags had arrived when it hadn't. Very poor in this aspect"
I liked that at check in, the supervisor was helpful in getting me my PCR test at the airport before checking in. What could have been better was not overbooking the flights, it was too crowded on the plane. Also the food choices were not good. Or the dessert choices. A better quality meal could be served.
ايجابيات: "Seats were comfortable."
سلبيات: "Bathrooms could be a little bit cleaner"
ايجابيات: "Great food options. Super comfy fully reclining to bed seats. Very attentive flight crew."
سلبيات: "It's minor, but more up to date movies."
ايجابيات: "Seats are crammed & not comfortable but crew members were nice"
سلبيات: "Add WiFi Serve 2 meals flying Amman to JFK"
ايجابيات: "Boarding process was very fast and crew were highly helpful"
سلبيات: "No entertainment in the flight No screen !!!!"
ايجابيات: "Crowded people around even the crew speaking loud over several rows."
سلبيات: "Four hours flight with only a little snack, plane was not cleaned up ( pillow and plaid from before upon our seats )"
سلبيات: "Avoid flight delays in the future and respect the flight schedule"
ايجابيات: "Not much really"
سلبيات: "Delayed departure; departure fate kept changing; long time waiting on the bus"
سلبيات: "Flight was an hour early"
ايجابيات: "The crew and the aircraft"
سلبيات: "More food and more toilets for the economy class"
ايجابيات: "The aircraft is new and the crew are nice"
سلبيات: "More food and more toilets"
سلبيات: "Boarding was vary slow and not on time. We lost one bag."
ايجابيات: "Friendlty crew"
سلبيات: "Everything else"
ايجابيات: "Great crew, very comfortable plane. Everything was on time."
سلبيات: "The vegetarian option was not vegetarian as it contained fish. O'Hare was under construction and signage from the domestic terminal to international terminal was poor."
ايجابيات: "Flight attendant Hazeem was great."
سلبيات: "The state of the plane, communication with patrons, literally everything else could have been better. Willingness to work with patrons after their airline caused patrons to miss other flights. It was absolutely a nightmare and i will be contacting your office."
ايجابيات: "It is on time. Nice aircraft and crew."
سلبيات: "The breakfast needs improvement."
ايجابيات: "Flight timing"
سلبيات: "Old aircraft, very noisy, old uncomfortable seats, food and entertainment"
ايجابيات: "flight attendants were VERY professional and attentive."
سلبيات: "the bathrooms were awful (likely due to disgusting passengers - but possibly a tidy up by staff could improve the situation). Of course there was a child that screamed for 9 of the12 hour flight - possibly staff could cajole the child/help the parent (?). The movie selection was a little outdated"
ايجابيات: "All was good"
سلبيات: "The Bus at Arrival to Dammam Airport"
سلبيات: "As a handicaped disabled not able to walk and should be using a wheel chair,as I know from my many previous travels with other companies like lufthanza, klm..etc, I used to be the first traveller to go to the air craft when loading it to take off and the last one who would be leaving it after landing. Even when going through the check and security points I used to go in a special route especially for the handicaped but going with all other normal travelers lines with such amount of time waiting and crowdness is completely inconvenient. what happened through the trip was quit different , going with the travelers or after when they are boarding the craft make it very hard and time consuming , Wish you take care of it, as it's a very important handicaped service. Thank you for taking the time to read my comment"
سلبيات: "Almost everything"
ايجابيات: "nothing. there is no responsibility from voyama towards clients services"
سلبيات: "every thing"
ايجابيات: "Seats were comfortable, crew was attentive and smooth takeoff and landing"
سلبيات: "Food was low quality"
ايجابيات: "Time keeping And evry things"
سلبيات: "No internet on the plane"
ايجابيات: "The fact it was a direct flight, for the price of round trip can't really complain but for any cost above what we purchased our tickets would have been extremely disappointed."
سلبيات: "Small seats no room to even move, food was awful and service on plane was not so friendly nor accommodating."
سلبيات: "First class wasn't boarded first. Meal was ok, but not great. Seats were very comfortable"
سلبيات: "Our 1 luggage was lost. And they did not compensate for that. And after 3 days they called us saying we found it."
ايجابيات: "We left early and arrived early. Seats were more spacious than I expected for economy class. It was a short flight so there was no food service, just orange juice."
ايجابيات: "Good flight"
سلبيات: "Normal flight no entertainment"
ايجابيات: "Timing is great"
سلبيات: "We suppose to have a hotel in transit, but they lied to us and asked us to pay 130 $ for that hotel which supposed to be free! The hotel is SUPER DIRTY and is not even suitable to animals. Beside tha you have to pay for food which is very limited and very bad taste. After we reserve the hotel, we had to wait 3 hours until the big lazy boy to come over and escort is to the hotel shuttle. Over all, was the worst experience for me and I will NEVER EVER try this airlines again."
ايجابيات: "Seats were bigger than normal flights"
سلبيات: "There was no entertainment at all. Food could've been better."
سلبيات: "zero entertainment..the worst movies and music mix..not enough food"
ايجابيات: "There was more leg room than I'm used to and I got to watch Lego Batman"
سلبيات: "Seats were declined during take off and landing. Kids were running around everywhere, one even jumping into my leg, and one, get this, was running around as we were landing. At no point did anyone say "hey, be a parent and keep your kids in check." The staff seemed kind of lazy and annoyed Just generally a mess of inconsiderate people and the crew not doing their job."
سلبيات: "I pre ordered a kosher meal. It was said to me that someone miscalculated and there were not enough kosher meals. I was left hungry and starved on such a long flight."
ايجابيات: "New state of the art Dream line plane very comfortable and easy to sleep even in economy section"
سلبيات: "Food could be better"
ايجابيات: "The entire experience was truly great! Crew is very professional, friendly, and accomodating! Very comfy plane, great food and a wide variety of entertainment!"
سلبيات: "Everything was great!"
سلبيات: "They lost my bag"
سلبيات: "Flight attendants was a bit rude and not nice to passengers. They do not treat fairness to everyone and not cautious with their actions. I asked for water to one of the guy flight attendants and he did not come back."
ايجابيات: "Space in the airplane Great service Multimedia system"
ايجابيات: "Pleasant crew and smooth flight."
سلبيات: "There was nothing I didn't like."
سلبيات: "They lost my bag. Apparently it was never loaded on the plane in New York."
سلبيات: "Cabin Crew did not seem to want to be on that flight. One Question, why do you hire people who obviously do not enjoy their job?? In addition, I am sure there are better substitutes to the kind and quality of breakfast that could be made available."
ايجابيات: "Seats were very comfortable. Is a new Dreamliner from NYC to Amman."
سلبيات: "Could hardly hear movies on seatback entertainment system-tried both own and their headphones but finally gave up. Also, not a fan of the window shade that only dims-no real shade-light still comes in. Food is not good and drink choices are poor."
ايجابيات: "Boarding was easy and the flight was fast."
سلبيات: "They said boarding would start at 5:45 but didn't actually start until 6:10"
ايجابيات: "We were three people with 4 bags each bag around 20 kg Except the fourth bag was 10 kg They saying each person he has to have one bag. And they said you have to pay around $ 300 for extra bag and that bag didn't exceed 10 kg despite when I went to Amman from Melbourne didn't tell that but they told on the way back despite I have the same bags, That's absolutely unfair."
سلبيات: "Service not good"
ايجابيات: "The price a"
سلبيات: "The crew was very rude. the boarding was done by new staff, they look like Saudis, he didn't know anything and took half an hour too make the boarding, there was a long queue behind us, and it was cleared by an Asian staff who was very fast. The guy spent time joking with friends and asking for every step before we become suddenly the last people in the queue to finish their boarding."
ايجابيات: "The food was the best part of the trip"
سلبيات: "My family and i were being charged for unecessary things, for example changing our flight to a different time required payment, and when we got on the flight, the plane was half empty. This trip is also a connecting trip internationally, and never were we told we can only take 1 luggage, so we were charged for extra luggages and a reciept was no given back to us."
I like the price of the ticket. I do not like the waiting, waiting, waiting to drop off luggage. I do not like the waiting, waiting, waiting to board. I liked that the flight was on time.
Delayed more than an hour.
Staff aggressive The gate was too far
Very poor Customer service…the girl at the check in desk was horrible. her service was not even close to world standard but I think Flynass can improve and learn to treat their customers better
New airplanes - timely departure! No entertainment, this needs improvement!
The flight delayed. No screen, no charge for mobile devices. The portion of food is very small. The food is not delicious and no sweet just 3 pieces of fruit mostly apple. If you want coffee or tea you have to buy even you buy ticket at higher price than airlines that offer drinks, snacks and meals for free.
سلبيات: "The flight is delayed for two hours"
ايجابيات: "i need to change the date but cannot find anyone help, including either call center or flynas staff in airport"
سلبيات: "just give me a simple way to change my flight"
سلبيات: "Schedule. Crew"
ايجابيات: "The Crew members especially Magid"
سلبيات: "People are sitting in our seats!!! This issue is on every single flight I have with FlyNas"
سلبيات: "Being on time. Always their standard excuse to be late is due to delay from previous flight; as if each flight run by different company."
ايجابيات: "Bad experience with flynas"
سلبيات: "Saudia airplanes much better. This is the last time with flynas."
سلبيات: "Flight again delayed , over 2 hours Complete lack of communication from the crew Once landed waited ages for the buses, once in the buses also waited ages on the Tarmack A complete disaster from start to finish And again no one to talk to no compensation Will not use these! airline ever again !"
ايجابيات: "Flight got delayed for an hour and they changed the craft to another airline which was super uncomfortable small and narrow seats and aircraft smells bad"
سلبيات: "delay flight and rent another craft lion air !!"
ايجابيات: "So good everything was okay"
سلبيات: "1 hour waiting for customer service to answer the call"
ايجابيات: "We arrived before time"
سلبيات: "The crew were very cold, not even smiling and didn’t have welcoming spirit"
سلبيات: "Was so hot and delay as usual with flynas!"
ايجابيات: "Fast flight reached before time"
سلبيات: "The boarding time"
ايجابيات: "Business Class is very comfy."
سلبيات: "Food quality. Number of business class seats."
سلبيات: "موظف الكاونتر في الاستقبال لم يحسن اختيار المقاعد للعائلة"
ايجابيات: "The boarding was easy and the personnel was so nice, the flight took up early and reached before time"
سلبيات: "The entertainment in the flight"
سلبيات: "not delaying 2 hours"
ايجابيات: "The crew was very rude. They were not helpful at any stage."
سلبيات: "Crew members should be trained properly about how to be nice in dealing with passengers."
ايجابيات: "Business class seats are very comfy & dinner on airplane was delicious."
سلبيات: "They are still using busses for boarding in both Taif and in Dammam airports."
ايجابيات: "Departure was on time. Riyadh airport had good facilities."
سلبيات: "During boarding, the line was held up moving passengers around. At Jeddah airport, stairs are hard for children and elderly."
سلبيات: "Late departure and messy airport at jeddah"
ايجابيات: "Not anything really"
سلبيات: "No knee room, pointy metal seat backs. Hard seats they charge for a can of soda..."
ايجابيات: "As mentioned above"
سلبيات: "There was no pillow on the flight and the hostess was rude"
ايجابيات: "Onboarding took long time though i had reached airport at 8 pm. They didnt give me boarding pass for my second connection flight. Asked me to get it at abudhabi airport."
سلبيات: "Ethihad Needs to train their employees."
ايجابيات: "Howcome i was denied travelling when i had a booked and confirmed ticket? I am asked to travel after 11 hours. For me time is equal to money. Ethihad people in abu dhabi airport terminal 3 people treated me very badly and rudely."
سلبيات: "Please speak to airline and give me a compensation for the huge loss i had due to this ignorance from ethihad and the organizers like you.I will share my experience with my friends and all social media groups and will do everything possible to spread this bad way of managing tickets and customers."
ايجابيات: "Timing and convenient. No stops Professional crew"
سلبيات: "I like Timing and convenient. No stops Or connection. I don’t like the jet its self, very old. I don’t like the the way they charge for EVERYTHING (seating, luggage, food...etc) They need to provide entertainment facilities"
ايجابيات: "Flight late about 30mihutes no explanation"
ايجابيات: "Punctuality, Cleanes, good service, great attendees"
ايجابيات: "Wide seats in the business, very cooperative attendances, departure and arrival on time, clean cabin and professional captain and crew."
ايجابيات: "Very punctual"
سلبيات: "Everything was fine, I didn’t order any food so can’t join dge"
سلبيات: "In business class Although only 3 out of 9 seats had passengers, there is no room for my bag, the cabin craw asked me to put my bag in economy class. When I refused she then took her bag out of the place above my seat. That was very bad as this location is paid for part of the ticket & I shouldn’t be asked to use economy class storing place."
ايجابيات: "Craw are professional"
سلبيات: "No entertainment"
سلبيات: "Flight was delayed by 6hrs"
ايجابيات: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak."
سلبيات: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak. My number is 00966504468614 and I need quick response until I start for escalation."
ايجابيات: "No thing"
سلبيات: "Late without plogize"
ايجابيات: "Hi they said they didn't even saw my ticket inside they r system I'm very disappointed with buy the ticket that happened for me last year and this years too"
سلبيات: "No entertainment Untrained crew Lousy chair"
سلبيات: "There is no way of knowing which fly Nas flight I was supposed to board. Etihad is not very good at informing the customers about partner airline check in process. I was running around the airport like a mad man trying to figure out my flight number and check in station. The airline lost my luggage and the claim process is vague. I was told I will be contacted with my claims number at the airport. Thus far I haven't heard anything from the airline. The number given goes straight to voice mail."
ايجابيات: "Boarding at the airport was really poor. The flight was delayed for almost an hour."