ايجابيات: "The crew was very kind and attentive."
سلبيات: "We waited over an hour at the new terminal to be bussed to the old terminal where the business lounge was."
سلبيات: "Excellent customer service"
ايجابيات: "Nothing really."
ايجابيات: "Very limited (basically 2 times) food were provided over 16:40 hrs flying time. Kids were hungry. No tea/coffee were provided. After distributing warm clothes, we got food almost one hour later."
سلبيات: "They should add one more meal and drinks more frequently."
ايجابيات: "Smooth trip"
سلبيات: "All is well"
ايجابيات: "I don’t like the delay"
ايجابيات: "Very strict to their timing, huge difference from before."
ايجابيات: "Not on time the flight. Delay 30 minutes"
سلبيات: "Delay more than 3 hours"
ايجابيات: "Nothing. Everyone was tough. Not smiling. Not helpful. Too many scans and check points"
ايجابيات: "Aicraft was decent"
سلبيات: "They downt know what customer service is all about!"
ايجابيات: "Take off was on time. Food was good. Crew was professional."
سلبيات: "The airport in Jeddah was overcrowded, dirty, chaotic and the men’s room was not clean and was stinky"
ايجابيات: "The Saudi planes are relatively new and quiet. The seat pitch in coach is acceptable as there were plenty of empty seats on the flight. They offered free connection for texting apps which is nice to have. The entertainment selection was broad enough, but I did not use."
سلبيات: "The flight was delayed for over 3 hours without a good explanation. Saying a flight is late because of a late incoming flight is a circular argument - we're late because we're late."
ايجابيات: "Seating and entertainment"
سلبيات: "Male and departurr"
سلبيات: "Delayed flight from Jeddah as usual."
سلبيات: "Departed at 1310 o e hour late and all that time insid the plane"
ايجابيات: "No issues, smooth ride, excellent service."
سلبيات: "No alcohol, no problem for me, but if u like alcohol do not ride."
سلبيات: "I purchased a window seat in the exit aisle from the airline when booking. The airline seated me in a regular aisle seat without legroom."
سلبيات: "I booked a returned flight from JFK to JED and back for my younger sister, she arrived on the same flight I booked but when returning flight from JED to JFK her ticket was suspended. The person on the counter said it was suspended due to she never boarded on the plane from JFK to JED. Never again booking on the website."
ايجابيات: "The crew dosnt know how to deal with passengers Need more trining"
سلبيات: "Delay after delay. Broken entertainment system"
ايجابيات: "On time, very nice crew and good entertainment!"
سلبيات: "Taking the bus to board the plane is not convenient"
سلبيات: "The Jeddah team was so awful, rude, and also not helpful"
سلبيات: "Had requested vegetarian meals for me daughter and she did not receive one on any of our flights."
ايجابيات: "Newer Planes - comfortable seats"
سلبيات: "No understanding of nuts and associated nut allergies - especially life threatening ones. 1. Pistachios left in seat pockets (my daughter has life threatening allergies from pistachio) - we explained to the stewardesses and the pilot came to - his answer was "SO WHAT" 2. Brownies served as dessert have traces of peanuts (my son has life threatening peanut allergies) 3. Dates served with nuts"
ايجابيات: "The seats are comfortable and the entertainment system is excellent. The flight staff where also very nice."
سلبيات: "I would have liked there to be snacks offered to passengers in between meals."
سلبيات: "Poor food poor service"
سلبيات: "Food and Jedah Airport"
ايجابيات: "It was much better than the Washington flight"
ايجابيات: "Stay longer than schedule lot of crowds not clean"
ايجابيات: "Really nice crew."
سلبيات: "Baby! It was tight. Very little wiggle room and the seats were super uncomfortable. Thank my lucky stars I only had to endure the flight for 2 hours or I don't think I would've made it."
ايجابيات: "-Same as above-"
سلبيات: "The transit time is rather long to Europe."
ايجابيات: "Nothing. I would never fly Saudia again and will tell my friends and family not go via saudia. This is my worst airline experience ever. Choosing saudia was a worst decision."
سلبيات: "The food was bad. The FA did not meet service expectations. You left all my luggages in Jeddah and when i asked help you promise to deliver it to my home before 12midnight. I am so tired and sleepy but i waited until 11pm cz i need my stuff and i have very important medicines there that i need to take tonight. When i called to check the location of my delivery, the driver just plainly said he will deliver tomorrow. I found this very unprofessional and no care about their customers. You gave your commitment to me to deliver before 12midnight, twice. 3 times including the airport personnel. I expected it tonight. Now u just change your mind and tell me you will deliver it tomorrow? I am working in a different city tomorrow morning and i travel via bus. It is an extreme inconvenience cz i will not be at home when u deliver and no one is left at my flat. Worst airline experience ever. I regret flying with Saudia. This is my first and last. Please just send my luggage urgent. Thank you."
سلبيات: "Flight is delayed too much!!!"
ايجابيات: "comfortable chair"
سلبيات: "staff , food and baggage service"
سلبيات: "My baggage was days late, and they never communicated with me."
سلبيات: "The flight delayed for more than 2 hours, they didn't provide any drinks or snaks"
ايجابيات: "Everything was good"
ايجابيات: "On time, comfortable seats new plane"
سلبيات: "Food could be better"
ايجابيات: "Good crews, not excellent"
ايجابيات: "Good food and efficient service"
سلبيات: "Noisy plane made the entertainment system less audible"
ايجابيات: "Checkin and crew were super helpful"
سلبيات: "Entertainment options"
سلبيات: "Seat was very nice for me this time"
ايجابيات: "Nice crew"
سلبيات: "The waiting time in the cold area just in front of the door of the plane."
ايجابيات: "The board ling was smooth"
سلبيات: "The crew where stressed I guess, no smilling no proper communication, we stayed in the plane for more than 20 mins just to open the doors after complete stop because there was a delay on bringing the stairs The food was extremely cold , and the aircraft was so cold and they didn’t offer blankets or even headphones"
ايجابيات: "Crew was great!"
سلبيات: "Seat comfort was awful. No seat pocket to put even a small bottle of water or a few personal items."
ايجابيات: "Staff broke my kids stroller"
سلبيات: "No blankets on the flight no headphones no bassiinets for little babies"
سلبيات: "Need more spacing between seats"
سلبيات: "My flght shouldn't have been rescheduled.... M facing lot of problems"
سلبيات: "The crew could have been friendlier and nicer."
سلبيات: "The food ahould be better"
ايجابيات: "I did not realize the flight was a Fly Dubai plane until I got to the airport. I intentionally bought Emirates Airline ticket so that I did not have to go Fly Dubai. Fly Dubai just plain sucks."
سلبيات: "Make it clear this is a Fly Dubai flight and not Emirates. I feel deceived and cheated."
ايجابيات: "Ground staff and cabin crew."
سلبيات: "Flight was over 3 hours late. No reasons provided"
ايجابيات: "We were pleasantly surprised at the roominess of the aircraft. We went expecting cramped spaces, but this was comfortable, even for a nearly 7 hour flight."
سلبيات: "Nothing really."
سلبيات: "I'll never ever be involved with Kayak, FlyDubai, and that pathetic Flight Network again. In thirty-two years of international travel to 80+ countries, I have never dealt with such nonsense. Thanks to all for ruining my holiday"
ايجابيات: "Service everything"
ايجابيات: "Staff was great. Smooth flight"
سلبيات: "Did not want to check my luggage and was 2 pounds over. Now my brand new bag has a 6 inch slash in it."
ايجابيات: "Perfect crew"
سلبيات: "Flight not in time and as its operated by fly dubai we are only allowed for one water otherwise you should pay"
ايجابيات: "Flydubai does a great job overall. Food pre-ordered was decent--they've improved things."
سلبيات: "The little kid behind me who kept kicking the seat back."
ايجابيات: "I had to stay forceibali at Dubai overnight they did not give my boarding pass earlier."
سلبيات: "Also flight attendant did not serve water or snack in time we had to call attendant many times."
ايجابيات: "Nothing to mention here."
سلبيات: "I booked my flight with Emirates and their flights were good, food and crew was awesome. But I got surprised when flying back from Delhi, ground staff told me to board with Fly Dubai instead of Emirates. Why I wasn't got notified while booking the flight that there will be multiple airlines flight?"
ايجابيات: "It was a short quick flight."
سلبيات: "It took a long time to check in and they lost my son's luggage."
ايجابيات: "I made it to my destination safely and planes appeared to be new."
سلبيات: "Crew was late and unorganized in both Amman and Dubai. Entertainment system onboard did not work. Touch screen was inoperable. We waited on the tarmac shuttle nearly 15minutes because plane wasn't clean. Check-in line was ridiculously long and only one person working. Boarding zones we're ignored a crew member just yelled the name of the flight to signal boarding."
ايجابيات: "It was on time, which is always a good thing!"
سلبيات: "The check in agent was not very helpful. He said, "Would you like window or aisle?" I said, "Window please". He says, "there are no windows. I can give you an aisle." I said, "but you asked me if I wanted a window." He said, "you are too late" (as though it's my fault... but I was one of the earlier ones at check-in and was not able to check-in online!). He continues, "I can give you an aisle in row 23". I say, "okay". Then after I leave the check-in counter and look at my boarding pass it says I have seat 11B. Neither window or aisle! In addition, I flew this flight as part of an Emirates ticket and it was not cheap, and yet the FlyDubai segment did not include a meal."
ايجابيات: "No entertainment or beverages served."
سلبيات: "The price and the service"
ايجابيات: "As always, arriving home after two weeks away on an international trip is thrilling. The trip is SO LONG."
ايجابيات: "All the notifications"
سلبيات: "Your notifications"
ايجابيات: "Seats are comfortable."
سلبيات: "My in-seat entertainment did not work."
ايجابيات: "The seats are very bad. There was a problem between the navigator and the passenger because of the seats"
ايجابيات: "everything went fine"
سلبيات: "food should be included"
ايجابيات: "FlyDubai knows customer service. I would have given 15 stars out of 10 if it let me. I flew economy but was treated like first class. I will only book with FlyDubai for all trips. See you guys next month when I return to Dubai."
سلبيات: "One family 2 person!!! One in row 20 & the other row 32 very crazy"
ايجابيات: "40 me on the flight knowing that that my connecting flight was cancelled stayed in Dubai for a day and a half without anyone helping me because I did not fly with Emirates to Alexandria horrible service customer service no one held I would never fly with this company ever again. Martha milagros Rivera"
ايجابيات: "offers transit areas"
سلبيات: "not comfortable ..time-chairs. 1- chairs- hard and tight . 2- time-late always. not on the time like we are comming in 2 houers before debarture and waiting 2 or 3 houers more gust to inter the air plain.and take off.exp time to flay 1 .writen in the ticket take of effectlvely at 2 or 3 .this is haben to me in the last time i flay with this air line. 3- entrance suddenly changed. exp wrtin 11 in the ticket chang to 3 in the air port. and this openion for most people who tray flay d. thanks for your attention."
سلبيات: "They didn't even offer water. Worst hospitality. Ground staff have knowledge of anything. Worst experiance with Fly Dubai. Never recommend anybody."
سلبيات: "The best service"
ايجابيات: "Controls were not responsive on the screen and often had to press a few times to get to a selection of a movie, etc especially on the flight fr USto Dubai"
ايجابيات: "Absolutely nothing,"
سلبيات: "The seat was soaking wet due to faulty air conditioning. The screen was broken so I did not enjoy the TV that I paid for. Many of the menu items were not available."
سلبيات: "I had an emergency and wanted to delay my flight, but they asked me to pay for a penalty that was almost the tickets prices."
ايجابيات: "The flight, crew members, pilots were amazing. Take off and landing couldn't be any smoother."
سلبيات: "This is second time I land in zone B, terminals F. The worst terminals and airport treatment by the staff ever. You can never get a complete answer or help, staff most don't care about your concern. No help can be assisted in any way possible. Few of the staff are professionals and know what their job is, others not at all. Bathrooms are disgusting, I have 12 hour layover, to sit in a lounge I need to pay 120$ , just to sit on a proper chair. In short you have money they welcome you, you don't , too bad find your way they don't care. Very over rated airport. Should be considered one of the worst, or maybe this terminal is made for unnecessary people, when their entrance phrase clearly states Dubai connecting the world. Connecting nothing. Simple money transfer isn't available, in case of emergency you need money, too bad sit yourself down and do nothing. Once again very over rated, and I will publish my review in all travel guides."
ايجابيات: "Flight attendants are so cheerful and helpful. Economy class is like business junior on every other airline."
ايجابيات: "there was nothing special to like words "cheap airlines" got a really true meaning with Flydubai i will use then only if there will be no other possibility it is not about the crew it is about the "politics" of it"
سلبيات: "i am 6'8 tall so normal seats are not for me just wondering why having a free row ( no 15) of exit seats in the flight from Dubai to Zanzibar i needed to pay for it and on my way back row 15 was free of charge? one way charge one way not? something is far from easy to understand..and why having a combined flights (Emirates and Flydubai) i couldnt check in online? and will i get any response?"
سلبيات: "They failed to alert me that my flight was overbooked and that I would be moved to the next later flight. Need to sort out an sms or email alert system like other modern airlines."
ايجابيات: "because of the low class airline I miss my connection to dallas with emirates airline ."
سلبيات: "Did not like any"
ايجابيات: "I asked one of the flight attendants to let me sit closer to the bathroom as I needed to use restroom often and didn't wanted to bother other people. Once we took of she provided and open seat. That was really helpful"
سلبيات: "The checking in desk representatives had no authority to change or modify any seating arrangements. Also, the first row seats are left open so the flight attendants can charge 100 aed to anyone wants to seat on those seats. I found this to be silly. Also, their baggage policy is ridiculous. No baggage authorization for international travel! One have to buy it separately."
ايجابيات: "Customer Services"
ايجابيات: "The food was okay - most flights don't include food, we were given a $12 box of food for free since it's a 6 hour flight. It was worth about $1"
سلبيات: "None of the touch screens functioned, but they did show ads There is literally no leg room for a normal person, but seats still fully recline (crushing your neighbors) They play a loud ad for their inflight entertainment before the flight (even though it was not working) They started drink service and then called the flight crew back - no water/drinks for 6 hours Announcements on the PA were totally inaudible"
I like the price of the ticket. I do not like the waiting, waiting, waiting to drop off luggage. I do not like the waiting, waiting, waiting to board. I liked that the flight was on time.
Delayed more than an hour.
Staff aggressive The gate was too far
Very poor Customer service…the girl at the check in desk was horrible. her service was not even close to world standard but I think Flynass can improve and learn to treat their customers better
The flight delayed. No screen, no charge for mobile devices. The portion of food is very small. The food is not delicious and no sweet just 3 pieces of fruit mostly apple. If you want coffee or tea you have to buy even you buy ticket at higher price than airlines that offer drinks, snacks and meals for free.
ايجابيات: "i need to change the date but cannot find anyone help, including either call center or flynas staff in airport"
سلبيات: "just give me a simple way to change my flight"
سلبيات: "Schedule. Crew"
ايجابيات: "The Crew members especially Magid"
سلبيات: "Always late, an they blame it on the previous flight, as if it is operated by different company"
سلبيات: "Being on time. Always their standard excuse to be late is due to delay from previous flight; as if each flight run by different company."
ايجابيات: "Bad experience with flynas"
سلبيات: "Saudia airplanes much better. This is the last time with flynas."
سلبيات: "Flight again delayed , over 2 hours Complete lack of communication from the crew Once landed waited ages for the buses, once in the buses also waited ages on the Tarmack A complete disaster from start to finish And again no one to talk to no compensation Will not use these! airline ever again !"
ايجابيات: "Flight got delayed for an hour and they changed the craft to another airline which was super uncomfortable small and narrow seats and aircraft smells bad"
ايجابيات: "So good everything was okay"
سلبيات: "1 hour waiting for customer service to answer the call"
ايجابيات: "We arrived before time"
سلبيات: "The crew were very cold, not even smiling and didn’t have welcoming spirit"
سلبيات: "Was so hot and delay as usual with flynas!"
ايجابيات: "Fast flight reached before time"
سلبيات: "The boarding time"
ايجابيات: "Business Class is very comfy."
سلبيات: "Food quality. Number of business class seats."
سلبيات: "موظف الكاونتر في الاستقبال لم يحسن اختيار المقاعد للعائلة"
ايجابيات: "The boarding was easy and the personnel was so nice, the flight took up early and reached before time"
سلبيات: "The entertainment in the flight"
سلبيات: "not delaying 2 hours"
ايجابيات: "The flight arrived 30 min earlier than the scheduled time."
سلبيات: "The coffee wasn't hot enough.. No hanger available on the flight to hang clothes.. Luggage took too long to arrive to terminal."
ايجابيات: "The crew was very rude. They were not helpful at any stage."
سلبيات: "Crew members should be trained properly about how to be nice in dealing with passengers."
ايجابيات: "Business class seats are very comfy & dinner on airplane was delicious."
سلبيات: "They are still using busses for boarding in both Taif and in Dammam airports."
ايجابيات: "Departure was on time. Riyadh airport had good facilities."
سلبيات: "During boarding, the line was held up moving passengers around. At Jeddah airport, stairs are hard for children and elderly."
سلبيات: "Late departure and messy airport at jeddah"
ايجابيات: "Not anything really"
سلبيات: "No knee room, pointy metal seat backs. Hard seats they charge for a can of soda..."
ايجابيات: "As mentioned above"
سلبيات: "There was no pillow on the flight and the hostess was rude"
ايجابيات: "Onboarding took long time though i had reached airport at 8 pm. They didnt give me boarding pass for my second connection flight. Asked me to get it at abudhabi airport."
سلبيات: "Ethihad Needs to train their employees."
ايجابيات: "Howcome i was denied travelling when i had a booked and confirmed ticket? I am asked to travel after 11 hours. For me time is equal to money. Ethihad people in abu dhabi airport terminal 3 people treated me very badly and rudely."
سلبيات: "Please speak to airline and give me a compensation for the huge loss i had due to this ignorance from ethihad and the organizers like you.I will share my experience with my friends and all social media groups and will do everything possible to spread this bad way of managing tickets and customers."
ايجابيات: "Timing and convenient. No stops Professional crew"
سلبيات: "I like Timing and convenient. No stops Or connection. I don’t like the jet its self, very old. I don’t like the the way they charge for EVERYTHING (seating, luggage, food...etc) They need to provide entertainment facilities"
ايجابيات: "Flight late about 30mihutes no explanation"
ايجابيات: "Punctuality, Cleanes, good service, great attendees"
ايجابيات: "Wide seats in the business, very cooperative attendances, departure and arrival on time, clean cabin and professional captain and crew."
ايجابيات: "Very punctual"
سلبيات: "Everything was fine, I didn’t order any food so can’t join dge"
سلبيات: "In business class Although only 3 out of 9 seats had passengers, there is no room for my bag, the cabin craw asked me to put my bag in economy class. When I refused she then took her bag out of the place above my seat. That was very bad as this location is paid for part of the ticket & I shouldn’t be asked to use economy class storing place."
ايجابيات: "Craw are professional"
سلبيات: "No entertainment"
سلبيات: "Flight was delayed by 6hrs"
ايجابيات: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak."
سلبيات: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak. My number is 00966504468614 and I need quick response until I start for escalation."
ايجابيات: "No thing"
سلبيات: "Late without plogize"
ايجابيات: "Hi they said they didn't even saw my ticket inside they r system I'm very disappointed with buy the ticket that happened for me last year and this years too"
سلبيات: "No entertainment Untrained crew Lousy chair"
سلبيات: "There is no way of knowing which fly Nas flight I was supposed to board. Etihad is not very good at informing the customers about partner airline check in process. I was running around the airport like a mad man trying to figure out my flight number and check in station. The airline lost my luggage and the claim process is vague. I was told I will be contacted with my claims number at the airport. Thus far I haven't heard anything from the airline. The number given goes straight to voice mail."
ايجابيات: "Boarding at the airport was really poor. The flight was delayed for almost an hour."