ايجابيات: "Very nice and accommodating crew!"
ايجابيات: "The crew provide good service but personally i did not like the food that could be lot better."
سلبيات: "Toilets needs air freshener as so many passengers use them."
سلبيات: "Lots of noisy babies / young children"
ايجابيات: "crew is good and helpful."
سلبيات: "The food was terrible. Needs to improve the quality of the food."
سلبيات: "Great selection of movies and the food was really good as well."
سلبيات: "The seats are smaller than other airlines.My entertainment system stopped working mid-flight on a 16 hour flight from Doha to LAX.Food portion is not enough. No hot towels on boarding, no welcome drink or snacks. Food is served only twice on a 16 hour flight.Rude immigration officers"
سلبيات: "At Mumbai airport, during check-in I was told that my carry on bag plus personal item together should weigh not more than 7kgs!! I have never had any airline actually weigh my personal item (laptop backpack) before this journey. Eventually I ended up stuffing my check-in bags with everything I was carrying in my carry on bag before I was allowed to check in. The weird thing is, I was never told about this rule on my journey from the US to India."
ايجابيات: "Amazing airlines. Lots of food and snacks. Because of a long layover they even got us a hotel room for free!"
سلبيات: "Very strict luggage rules, even flying international we were only allowed a handbag on board, not our carryon"
سلبيات: "Crew members are waking up for lunch and breakfast but not for snacks and other beverages. We are feeling hungry later. we aren't knowing when they ll provide."
ايجابيات: "Great crew and food served was nice for airline food."
سلبيات: "You need to bring a snack with you. This is a 16 hour flight and there is a long time between their food services. 2 meals and one snach"
ايجابيات: "Aircraft was brand new -- very clean and everything worked well. All flights were on time. Crew was excellent -- very courteous and helpful. Overall -- very good."
ايجابيات: "Everything was perfect !!"
ايجابيات: "I got an aisle seat. Bathrooms were not bad in terms of cleanliness."
سلبيات: "Service was ok. I was forgotten to be served items that other passengers were given. Seating ended up being kind of cramped as passenger in front was relaxing a bit too much. Entertainment was ok."
ايجابيات: "The crew and comfort of the flying ship is excellent."
سلبيات: "No one stopped several children from screaming almost the entire flight. I’m thinking they need to put all families with children younger than 8 behind a partition. HAHA!! Just kidding. But that was very frustrating."
سلبيات: "The seat from Jakarta to Doha, especially the head/neck holder was uncomfortoble. Too big and stiff and wasn’t on the right possition even though it is adjustable. One of the crew didn’t say anything, not even smile after she opened the curtain between bussiness and economy class at row J K L. She just walked away."
ايجابيات: "air hostess very nice polite five star"
سلبيات: "seat alloted"
ايجابيات: "Friendly crew and good food/drink service. Timely departure. Comfortable and spacious seating at the departure gate."
ايجابيات: "I fly a lot, and I notice when things go well. There is nothing I can complain about with Qatar; their equipment is up-to-date; their service is first-rate; their record for on-time departures and arrivals is excellent, and their food is good! I will gladly fly with them in the future."
ايجابيات: "Ended up having spare seats beside me. Planes were new and in great condition. Staff were very good."
ايجابيات: "The same as the flight from L.A to Doha, did not feel the time passing..."
سلبيات: "I have nothing to complain about..."
ايجابيات: "The cabin crew was very helpful and cheerful and everyone had a smile on their face."
سلبيات: "Entertainment devices are slow to respond."
سلبيات: "Entertainment and food timings are odd."
سلبيات: "Nothing disposable about the airline but booling process gave me a headace"
ايجابيات: "On demand entertainment systems seem standard, as I’ve flown Qatar several times and always had it. Friendly staff. And Doha is a great connection airport."
ايجابيات: "Airplane crew was nice when they saw I was very upset over that my luggage was refused."
سلبيات: "My luggage was refused at the check-in due to several mistakes from the check-in and Customer service personbil from Qatar. It is now one week after my flight and my luggage is still not with me. I have spend lots of money and written 3 LONG mails to Qatar Customer Service - some have been teplied with a ”we will get back to You” note - but nobody has gotten back to me so far. Not 5 Stars. Actually One star is too good a Grade for this complete service failure from A-Z."
ايجابيات: "Thank you to wonderful hard working Crew."
سلبيات: "I am a lacto ovo vegitarian. The meal was just vegitarian. I would have like to have an ice cream or a piece of cake."
سلبيات: "The crew at the ticket counter was quite rude. Our suitcases were 2kg heavier so, in front of them we opened and removed items and then they still made us go through security all over again"
ايجابيات: "Selection of alcohol."
سلبيات: "The selection of food."
ايجابيات: "just enough time in Doha between flights. Not too long not too short!"
سلبيات: "Asian vegetarian food can be of better quality."
ايجابيات: "Courteous, helpful and professional crew members."
سلبيات: "No internet service on long international flight. Boarding process for business class could be better."
ايجابيات: "Seats are comfortable with plenty of leg space. Aircrafts were clean and tidy. Landing and take off were smoothest I have ever experienced."
سلبيات: "Menu choice was very basic and quantity was also poor. Food quality was below par in terms of taste and presentation. In-flight crew was inefficient and flow. Meal trays laid on meal tables for hours after the passengers finished food. Flight attendants literally responded in over 30 min of call. I pressed special meals online before boarding. However, the flight attendants were not sure. They went back to kitchen to verify that and return with the ordered meal."
ايجابيات: "Nothing that i like"
سلبيات: "Delay, bad food, no strict rules about passenger moving seats"
سلبيات: "Engine problem. Everybody off of aircraft after sitting in it 3 hours!. No airline representitives inside airport to help. Slept in airport with various ppl from qatar popping up and giving untrue information"
ايجابيات: "Meeting me at the gate of the previous flight Driving me to the next gate all in a very hospitable atmosphere. Free sleeping pajamas Full food menu around the clock bed making service attention to detalis friendly air crew."
سلبيات: "Wifi is for a limited time and hard to figure out. toliettes get too busy during at peak times."
سلبيات: "I had cancelled my flight with qatar airways due to the current political problems. My ticket was booked through the agent airfare.com. They have handled the issue terribly. To start with. They said that they have to charge me a $615 penalty on top of the $750 i had payed for the ticket for cancellation. They mentioned that ill be refunded my $750 from qatar as they got a waiver for me. I received $250 from qatar airways and nothing yet. Airfare's customer service staff is highly uncooperative and v rude"
ايجابيات: "Overall it was a nice flight however some areas need some attention. Boarding gates were very crowded and there was no crowd management in the small area. Secondly, the food was not at all upto the mark. If you are serving sandwich atleast make it flavorful or just serve drinks on this short flight with nuts/biscuits/chocolate."
سلبيات: "Read on the left."
ايجابيات: "Very comfortable seats with lots of space and pillows blankets and other ammenities. It was a 13 hour flight and the staff came by many timea with drinks and snacks"
ايجابيات: "Comfortable wide seats, good service"
ايجابيات: "The crew were highly welcoming and nice."
سلبيات: "The Oryx screens had a lot of glitches and the brightness was very poor. It wouldn't let me change the language and the controller was stuck."
ايجابيات: "The crew was very nice and seemed very accommodating. The flight was on time to leave, or maybe even a few minutes early. The food was very good. Overall it was a very comfortable flight.Oh and the little toiletry bag was a very nice touch. I for sure used the socks in there and the toothbrush was bonus."
سلبيات: "I didn't have any issues on this flight. Everything was great for me."
ايجابيات: "Very nice crew."
ايجابيات: "Please see above"
سلبيات: "Please see above"
ايجابيات: "Crew was great"
ايجابيات: "The aircraft was perfect it self. The crew were nice"
سلبيات: "They changed my chiled seat twice and they couldnt find a place for both of us togetger."
سلبيات: "The luggage management system was terrible. We had to wait 2 extra hours for a single carry-on that we had to check in before our 15 hour flight. After a 24 hour journey, it is really inconsiderate to add extra hours to the journey. For luggage, I would give a 1, very poor rating for Qatar Air."
Ok Check in and boarding was horrible - every time 15 minutes delayed which was done 6/7 times Bags were delayed by 2 hours at Bali airport
ايجابيات: "Noce ride. Cabin crew was very friendly and helpful"
سلبيات: "Not much. Maybe better food. We asked for low fat option. They served bread. If they knew food better they knew carbs equals fat. Overall it was a good flight"
سلبيات: "WiFi down the entire flight, made worse by the crew continuously promising it was “about” to work. Wouldn’t recommend Emirates to any professionals traveling who rely on staying connected on such a long flight!"
ايجابيات: "The crew was nice, and there was sufficient overhead space for my bag."
سلبيات: "I've flown hundreds of times, and this was the most most unpleasant flight I've ever taken. My seat didn't recline, the entertainment console was not working properly, and I had almost no legroom due to the design of the seat. The temperature was unbearably hot. And I didn't get my special meal."
سلبيات: "Too much children ob the plain and they are crying"
ايجابيات: "flight was very empty, so crew very accommodating. boarding simple with so few"
ايجابيات: "Since not enough room in "What could have been better". For as long as my second flight was, from Dubai to Boston, the seats in coach were criminal!!! Way to narrow, especially if sitting next to a large person. Not nearly enough distance to seat in front of you, can't even bend over to reach some-"
سلبيات: "thing on the floor. The seats do NOT recline enough to be able to relax & get shuteye. It would have been really nice to have a footrest of some type, even busses have those! I am a small person, 5'1'' and 110 lb. Consider not having such a huge gap between 1st class and economy. Way over crowded."
ايجابيات: "The Cabin Crew is pleasant when you are boarding the plane"
سلبيات: "If you sit towards the back of the plane, you risk not being served at all due to the short flight. If you are served, you get 10 minutes to eat before they have to pick up the trays."
ايجابيات: "The stewardess were lovely."
سلبيات: "The refreshments"
سلبيات: "More what expected."
ايجابيات: "Food, and space"
ايجابيات: "I liked the cooperation of the crew."
سلبيات: "There's no specific reason to dislike, but 1 thing that they changed my schedule now,"
ايجابيات: "Good choice of entertainment."
سلبيات: "Food can be improved. A little bit of innovation is needed."
سلبيات: "Because the airline kept changing the gate numbers an this was my first time to fly alone. Plus I had to take a bus to a plane on the tarmac. I missed my flight. Tried to charge 600 for the same flight the next day. The people were rude an impolite at Dubai. It’s very expensive airport. Do Not Fly with United emerites at all. Terrible just terrible"
ايجابيات: "I have checked in by online system was very easy to do check in, crew was excellent taking care of all the passengers service was excellent food very good, entertainment need to download with Russian language also as well"
ايجابيات: "Booked a window seat and luckily the middle seat wasn’t taken. I was able to fade in and out of sleep ... much needed!"
سلبيات: "Wish I could afford to upgrade for a proper sleep!"
ايجابيات: "The food and the ICE video center"
سلبيات: "The fact the crew lets people stand around in front of you in the Exit row. For what Emirates charges for this added “luxury” it’s ridiculous."
سلبيات: "Emirates chairs couldn't decline recline"
ايجابيات: "Service was great and crew members very pleasant. Their service made the ridiculous long flight much more palatable.."
سلبيات: "No real complaints. Time went bye. . ."
ايجابيات: "Service, food, beverages and entertainment are good with Emirates. Also boarding procedures are good."
سلبيات: "Seats in Emirates keep getting smaller"
ايجابيات: "Smooth ride, decent food, good entertainment."
سلبيات: "Long periods without in cabin service, people had to repeatedly ask for water or get up to get water. Boarding Gates were totally secluded from the shops and restaurants of Dubai airport."
ايجابيات: "Hard working, friendly, and effective team. Your customer care is matchless!"
سلبيات: "I only have one objection. The crew lost control of restroom cleanliness toward the end of the flight. I know this is a challenge on a long flight, but your crews normally do better."
ايجابيات: "The ICE entertainment program & the food"
سلبيات: "my TV screen didn't work"
ايجابيات: "Really exceptional service! Very impressed!"
ايجابيات: "Food was good and not over salted like most airplane foods"
سلبيات: "Need more recently released US movies Options are so few Not enough African movie either"
ايجابيات: "Nice airplane"
سلبيات: "Snub crews"
سلبيات: "Thanks for Service"
سلبيات: "There were not proper announcements for delay of flight. Flight moved from gate while overheads bins doors were still open, lots of passengers were still standing, walking in the aisles. Even though I told Steward not to wake me for the meals but still I was woken up 3 times for two serving of meals."
ايجابيات: "Everything was good"
سلبيات: "What id isn't like is some people will sleep by the time we reached Dubai we missed some important information about the changes in the gates of next flights , they could have announced it just before landing one more time"
ايجابيات: "Every thing looks perfect, but since Emirates want to go one step further, then they should cosider the feet rest"
ايجابيات: "The crew were Amazing, thank you Anastasia. Mark, Claudia and everyone on floght EK219. AMAZING job"
سلبيات: "The food i wish there were more choices please."
ايجابيات: "As comfortable as can be expected in economy class... more comfortable than other carriers to be sure. Service from the flight crewy was excellent. The food actually quite good."
سلبيات: "Boarding process is the one area that could be improved."
ايجابيات: "Loved how professional, courteous,pleasant and efficient all flight attendants were."
سلبيات: "Majority of movies were either B movies or older movies. Would have enjoyed more recent movies."
سلبيات: "Boarding was not organized Crew forget to return to you with your drinks The seats are NOT comfortable"
ايجابيات: "Comfort, friendly crew, excellent service. Good food"
ايجابيات: "great ICE programming"
سلبيات: "very infrequent drink service and erratic requests response for drin ks"
سلبيات: "Ran out of vegetarian meals by the time they got to my seat. So I had to make do with some biscuits and bread"
ايجابيات: "Great space in economy! Great entertainment selection! Great food!"
سلبيات: "I couldn't hook up my personal earbuds"
سلبيات: "Very bad change process, through vyaname It was impossible to change the flight although it was 5 days earlier And wr missed the flight"
سلبيات: "the baby crying next to us crying thrugh much of the flight. We're still exhausted from not being able to sleep well during the flight."
ايجابيات: "Friendly staff awesome planes wonderful experince"
سلبيات: "Service was a bit slow. Drinks and food took quite sometime to arrive."
ايجابيات: "On time Excellent environment"
ايجابيات: "Everything was very good"
ايجابيات: "Although the printed menus are a classy touch, I feel like they are an enormous waste- completely unnecessary. At the very least they should be recycled."
سلبيات: "Cabin service was very slow. We were an hour and a half into each flight before we were offered a drink. No additional drinks were offered with the meal. There were no further services offered after the tea and coffee service... 3 full hours before we landed! Also, the economy class seats are extremely cramped. When the person in front of me leaned their seat back, I couldn't eat my mael comfortably and the TV screen was 12 inches away from my face."
ايجابيات: "Boarding went smooth. Amazingly courteous staff. Great attention all during the flight. Great entertainment options with all kinds of information availability."
سلبيات: "Customs forms into NY were unnecessary. Everything else that I can think of was out of Emirate's control."
سلبيات: "Piece of checked baggage was lost en-route. It took over 2 hours to get through checked baggage and customs in the middle of the night because after we had already filled out all information regarding piece of luggage with one baggage counter employee. Japanese Customs refused to let us through due to "unaccompanied baggage" since the piece was lost by the airline and had us go back to another baggage employee who couldn't grasp that we already went through the process and had no clue what to do."
ايجابيات: "الخدمه ممتازه جدا جدا والمضيفين روعه والخدمات كامله"
سلبيات: "اتمنى كل التوفيق لطيران الامارات والتقدم والازدهار والرقي الخدمات ممتازه جدا وبارك الله فيكم"
ايجابيات: "Crew onboard was nice"
سلبيات: "The staff in the airport. The fact that even though i booked and checked in before and had my printed boarding pass. I reach the airport and was told. The flight is full. Next day you fly"
Flight didn’t go to mombasa
Poor communication: Flight come directly to kigali , didn’t come via mumbasa. Favouring to Rwandan passenger to move from economic to bussiness class after flight depart. Where they don’t asked other older passenger who need more comfort. Rude staff : chekin airport at Mumbai. Talking in local language (marathi) while serving and no sorry no thank you attitude.
ايجابيات: "Seat reclining was good. Fleece blankets were warm"
سلبيات: "Blankets had a really bad smell Food options were very limited - even bread was eggless"
ايجابيات: "Friendly crew, comfortable plane"
سلبيات: "Luggage lost, unhelpful Kigali Helpdesk. Johannesburg VERY helpful"
ايجابيات: "Helpful friendly crew, reasonable ticket prices."
سلبيات: "Luggage was delayed by 24 hours, customer service desk in Johannesburg EXTREMELY helpful, in Kigali they were clueless. Transit area very crowded, humid and stuffy."
ايجابيات: "The two check in bags rule."
سلبيات: "Not applicable"
ايجابيات: "I was happy to avail of Wifi in the sky."
سلبيات: "No entertainment! For an major international flight, one expects some seatback entertainment"
ايجابيات: "Well organized on check in. Attentive"
ايجابيات: "Took the newly opened route between Cape Town and Harare. Was a great experience. Thanks to RwandAir it is easier and cheaper to fly directly between these African cities. Lots of potential on the route. RwandAir really opening up business and leisure opportunities much needed in these areas. Nice to avoid Tambo airport."
سلبيات: "Both flights were slightly delayed (which happens), information about the delay could be better at Harare airport. But no biggy."
ايجابيات: "The Flight attendants are all awesome and undesrtanding...and the open wifi ate Kigali airport was great."
سلبيات: "No vegetarian option Bad boarding procedures, no one gets direction and it was very slow"
ايجابيات: "Food and in-flight services"
سلبيات: "Entertainment package"
ايجابيات: "Rwanda Air is the best"
سلبيات: "Landing at Kigali was bit rough"
ايجابيات: "The crew members are very polite and professional"
سلبيات: "The food is not very nice, the drink is don’t taste so great either . The airline seats are too small"
ايجابيات: "I think that I appreciated all the details during the trip. As I get my kayak app in my IPhone, i firstly received a notice that the check in started.... At each step, I could see the time discounted through my phone"
سلبيات: "As I said, I liked everything. From the departure to the landing"
ايجابيات: "They respect the timing"
سلبيات: "The luggage escalator is not working and you have to carry it from one point to another..."
ايجابيات: "Fligh was on time, front desk staff were very helpfful, flight staff were friendly"
ايجابيات: "Everything was perfect. On time arrival."
سلبيات: "Loud Nigerian co-passengers"
ايجابيات: "Timeliness, Service, Cleanliness Comfort"
ايجابيات: "The food initially given at 2:00am IST was really good and so I didn't even have to wake up again to eat."
سلبيات: "The breakfast was not as appetizing."
ايجابيات: "The Airbus. The crew's simple commitment to excellent service"
سلبيات: "The unconventional check in closure 90mins to departure even when the plan arrived late"
ايجابيات: "Nice comfortable new planes."
سلبيات: "There wasn't much not to like."
ايجابيات: "Friendly staff, decent snacks and entertainment options"
سلبيات: "The food options were unclear- they didn't announce what was in each meal, aside from the type of meat. It wouldn't kill you to have a vegetarian option on hand either, especially since your website doesn't work."
ايجابيات: "Landing was very smooth. I got window seat as requested."
سلبيات: "My bags were mistagged and almost sent to Lagos instead of Nairobi. The agent noticed the error after the second bag was tagged. He went to search for my first bag that already went down the ramp. Although I gave him the exact description of the bag (purple hard case), he retagged the wrong one (red soft case). Good thing he took a photo. Third try was the charm but shouldn't have happened in the first place. Agents need to be more diligent with where they are sending bags and to double- and triple-check before he luggage is sent down the ramps."
ايجابيات: "My sister and I were travelling to and from Tanzania through Kigali. The crew was great and our flight was easy."
ايجابيات: "What did you like? the attendants were very kind"
ايجابيات: "on schedule. staff at counters and flight crew were courteous and professional."
ايجابيات: "The flight attendants are very welcoming and helpful. You feel safe and you get to see the pilot who is going to take you to your destination."
سلبيات: "The airline moved my original non-stop flight forward by 3 hours. The new flight conflicted with another flight I had earlier in the day. The airline would not allow me to cancel the flight, and could only offer me a 1-stop flight that arrived at my destination hours after my initial flight would have arrived."
ايجابيات: "Very slow check in. Bit slow and chaotic at gate. Pleasant enough service but not excetional. Smooth flight. Informative pilot. Silly short bus ride to terminal. Very very long wait for baggage."
ايجابيات: "The crew was very welcoming"
سلبيات: "We had a delay of 40 minutes at Kigali airport without prior announcement"
ايجابيات: "Flight was delayed over an hour. Otherwise the plane was new, everything felt good, and I have nothing to complain about!"
ايجابيات: "Rwanda air crew"
سلبيات: "Lagos international airport"
ايجابيات: "New plane, friendly crew"
سلبيات: "Cramped seating, poor signage & boarding announcements"
ايجابيات: "Staff courteous and friendly"
سلبيات: "Some choices on menu do not do well by time of serving ie fish"
ايجابيات: "Like Kigali it was clean and efficient."
سلبيات: "Food is almost inedible"
ايجابيات: "Plane was clean and very comfortable, staff was courteous. Surprisingly good food for a short flight"
سلبيات: "Changed flight times without informing passengers on BOTH of the legs. Staff were polite, but were more interested in following the rules than helping people get on their flights. No customer feedback forms were available"
سلبيات: "No entertnainment"
ايجابيات: "Planes were great and flight crew excellent."
سلبيات: "On arrival at Kigali airport we were quickly moved through security to the departure area. This area was hot and without any facilities for toilets or water. We sat there for at least 1 hour and was a low light in out trip."
ايجابيات: "Planes were great and flight crew excellent."
ايجابيات: "The crew is nice"
سلبيات: "Both flights were terribly delayed and while the crew apologized we sat on a small plane. In Entebbe the reason was they overbooked the flight. So leave those people behind to take the next flight, don't keep us prisoners on a plane for hours... Stupid management decisions."
ايجابيات: "The Rwandair plane was modern and clean. Kigali airport has a nice cafe, and check-in was efficient. The plane left a few minutes early."
سلبيات: "Check-in closes one hour before your flight. Economy class: Food was a clingwrapped sandwich. The attendant gave me two bottles of a good South African wine. Security has gotten quite uptight at Kigali airport. They now stop your cab a couple hundred meters short of the airport, and have a dog check the vehicle. You have to pass through another security checkpoint at the entry to the airport building, and a third security into the boarding area. The final security check even takes away any empty bottles you have. And don't take any fingernail scissors in your handcarry, even if they have blunt points. You may have an hour or more wait in preboarding, and without water or bathroom excess. So takke care of these needs in advance."
ايجابيات: "Clean planes"
سلبيات: "Ground crew at NBO - Rwanda Air has Kenyan Airways do the work in the terminals. Bad idea!"
سلبيات: "This airline is an operational nightmare. I purchased a ticket with a connection, and the second flight being a codeshare, two months in advance. On the day of travel, I checked in, checked two bags, and headed to the gate. An hour before the flight, a Rwandaair agent approached me to inform me that they were no longer code sharing with precision air, the second flight. Chaos ensued, my bags got lost, I got stuck in Nairobi, etc. in Nairobi, one of the Kenya airways agents literally said to me 'avoid Rwandaair and precision airlines - they are both airlines that do not follow any regulations, and not just operational, but safety as well.'"
ايجابيات: "Crew were pleasant. The flight was comfortable."
سلبيات: "The flight was delayed, causing me to miss a connecting flight. Boarding was a bit confusing as multiple flights were departing from Kigali airport at the same time and same airline. Information was not conveyed clearly and it might have been easy to begin boarding the wrong flight."
ايجابيات: "In general, it was a pleasant flight from Entebbe to Kigali. The Bombardier was in pristine condition. There was no food offered (the flight is 45 minutes) and there is no entertainment available. The crew was pleasant and the seat comfortable (I am 5'11). I would fly again with RwandAir."
سلبيات: "There was nothing significant enough taken into consideration the characteristics of this flight and the construction in Entebbe."
سلبيات: "The arrival time was stated as 1:40pm but in reality it was a 1:10pm arrival so I had arranged my driver to collect at the wrong time and he wasn't there when I arrived."
ايجابيات: "They have great food, amazing crew, great customer care.."
سلبيات: "No entertainment, some few crew members has a bit of an attitude."
ايجابيات: "Flight attendant are helpful."
ايجابيات: "Good cleaning impressions."
سلبيات: "The food catering was mediocre, food was serve on prepackaged boxes instead of hot meals. No alcoholic drinks or other refreshments were offer due to Covid."
ايجابيات: "Food & entertainment system"
سلبيات: "Tight seats"
ايجابيات: "So far nothing. Plane from Ukraine was delayed by 2 hours and we missed our connecting flight to Washington DC. Now we have to spend a night in Istanbul and missing the event that we had to attend on Feb 26!"
سلبيات: "Would be better if flight waited just 15 min to let passengers from delayed flight to get on board"
ايجابيات: "Food and plane"
سلبيات: "IST transit"
سلبيات: "Excellent service by good mood personal and cabine crew. I enjoyed the short flight."
ايجابيات: "Not as my expected"
سلبيات: "Check in team at airport very tuff and I have 9 kg only they let me pay full SR 450 which too high and generally all airlines they don’t ask u to pay like such weight as business class passenger. Quality of food, aircraft very old and seats not comfortable"
ايجابيات: "The food, the amenities, the entertainment."
سلبيات: "Boarding took too long, a little disorganized I’d say."
ايجابيات: "Food was especially good."
ايجابيات: "Absolutely everything. Food and hot towels!!! Changing reservations after missed flight very easy."
ايجابيات: "Professional nice food"
سلبيات: "my luggage didn't arrive"
ايجابيات: "The food was nice. The onboard crew was kind."
سلبيات: "Our first flight was delayed (due to the air graft arriving late), causing us to miss this flight. The Turkish Airline staff informed us that we would have to wait 24 hours, purchase a hotel at our own expense, and acquire a Turkish visa, also at our own expense. When my husband asked to speak to a manager, it took 45 minutes before a staff member offered us another flight that arrived only a few hours later. All other staff members were on their personal cell phones and would not answer our questions. By the time our boarding passes we’re printed (an hour later)we had to run to our gate in order to make our flight. This left us no time to contact our driver who was picking us up and let him know when our next flight was arriving. We’re extremely disappointed in the customer service and appalled at the lack of professionalism."
ايجابيات: "Everything from boarding to disembarking was good."
سلبيات: "I had an impression that the seats on Turkish Airline were spaced further apart in economy class compared to other airlines based on several of our past trips. This time it was very tight. Dissapointed! Hope they bring the old spacing back."
ايجابيات: "Easy and intime boarding"
سلبيات: "Need to include sea food in your menu"
ايجابيات: "Comfortable but narrow seats."
سلبيات: "Entertainment system could do with more selection."
ايجابيات: "The captain was a woman!!!! So good to see that! And the whole crew was female, they all did a fantastic job."
سلبيات: "One of the most uncomfortable plane rides I've been in... seats were so tight, my neighbor was basically on the armrest and over it all the time, it was hot in the plane, I couldn't wait to get out of there."
ايجابيات: "The food, seevice, amenities and cleanliness were the best I have seen in economy class."
ايجابيات: "Entertaiment was good with choices on the latest movies and live sports channels. Boarding was fast enough and the crew are friendly."
سلبيات: "The seats are not able to be lowered and for a 11.5hrs flight, thats really painful. Food wasnt really tasty and portion seems smaller compare to other flights i had been on."
ايجابيات: "Service, food, staff—all excellent!"
سلبيات: "The cabins on both flights were too warm."
ايجابيات: "food was fine"
سلبيات: "seat comfort is a real problem in this configuration of the 777-300er. all the more frustrating over a 13 hour flight. foot rest either hampers foot room under seat (when down) or digs into shins (when up.) There is NO comfortable seat position with that footrest. Every Economy passenger would be much better served if the footrests were completely removed."
ايجابيات: "Generally efficient and comfortable."
سلبيات: "Leg room seemed a bit tight and the food didn't seem fresh."
ايجابيات: "The food was good. The seats were comfortable, could have used a bit more leg room. Entertainment was great."
سلبيات: "The stewardesses weren't very friendly. and seemed bothered if i asked for ice in my drink or a blanket. Customer service agents were very hard to understand."
سلبيات: "Passport control"
ايجابيات: "The food was impeccable- would compete favorably against Etihad, Singapore, Cathay or Emirates Courteous crew who would be the very best with some more training in making customers feel special. Excellent business cabin"
سلبيات: "Slightly edgy crew"
ايجابيات: "All aspects of the flight were flawless. Lounge in IST is always a great addition."
ايجابيات: "Flight was on time, staff were professional"
سلبيات: "The food was not sufficient. Only one choice of food which is pasta was served as the chicken was finished. This happened in both flights. They didn't have enough drinks as well.Boarding took a long time. More staff needed to ease boarding stress"
سلبيات: "They was late for boarding The food is bad It's was my bad experience this travel"
ايجابيات: "Crew did a good job handling a stressful situation."
سلبيات: "Security process for boarding is a mess, with absurd redundancy and tiresome rechecking of passports an d boarding passes, inconsistent application of carry on rules and long waits. Then we boarded and sat for two hours. The aircraft should be checked out and ready to go before boarding. Then, in Chicago, it took almost 2 hours to get our luggage."
سلبيات: "Previous flight cancelled due to weather conditions, and despite calling and having a lot of flexibility with time, we were unable to reschedule without massive charges. Our refund was quite low, and we will rebook on another airline. This, despite being a TK gold card member."
ايجابيات: "Plane was clean and comfortable, staff were professional"
سلبيات: "Flight was delayed about an hour"
ايجابيات: "Food, service, comfort packs."
ايجابيات: "New and clean aircraft Kind cabin crew Ontime departure"
سلبيات: "I missed my first night of a booked hotel and activities, and I wasn't refunded for all of it."
ايجابيات: "Everything was good except the airplane.. i was on row 13 and the cabinet was warm and air-condition was not working fine.. i reported this ti the flight attendant. She confirmed the temp was set to 23 C however it was definitely not less that 26C .. also it took long time to serve the hot meal although we were on rhe plane and the flight depart8 got delayed for 90 minutes due to technical problem. On the other hand, seat were comfortable and flight attendants were so nice and friendly.. also Turkish lounge and airport were good"
سلبيات: "Well our flight wasn't until 4:30 am and we couldn't go into the airport until 1am. So we were sitting outside in the heat for 8 hours until they would let us in."
ايجابيات: "Everything was good except the food wasn't good"
سلبيات: "The food wasn't good"
ايجابيات: "Even though this was a short flight, we were served a full meal! Crew made us very comfortable."
سلبيات: "We had a 5hr wait at the airport for our next flight. I wish we could have connected on an earlier flight."
ايجابيات: "The food was very good. The movie selection was outstanding"
سلبيات: "There were 4 crying babies all seated closely together."
ايجابيات: "I paid for WiFi but the service didn't work perfectly, I wanted to switch device,which you have to logout first. The button didn't work"
ايجابيات: "Boarding employees were so polit The flight was on time"
سلبيات: "Entertainment were poor"
ايجابيات: "Crew is very friendly. The plan is very clean and designed well and fashioned. The entertainer movie is good but the not all the shows."
سلبيات: "The air condition of the two planes I used was very bad. There is only one type of food for breakfast. There is no much more to watch besides movies; no sitcoms or decomntries found"
سلبيات: "I did not like the kind of airplain it is not like the plain it gose to uorp or usa. Please try to imrove and bring good airplain. I flyed from dammam and bahrain and the ace of the plain for differnte time it was not good."
سلبيات: "The flight from DXB was delayed, causing us to miss the connection to LIS in IST. 2 hours after standing at the transfer desk they put us on a flight to LIS via CDG. Luggage was kept in IST. Now we are in LIS with no luggage and no confirmation on its whereabouts. Lost and found staff at LIS (Portway) showed total confusion in claiming luggage was in CDG. Today two planes arrived in LIS from IST, none of them with our luggage. Screen shows my name with mention "Not loaded" regarding the luggage. This incompetence is unacceptable from "Europe's best airline". This title is misleading advertising and should not be allowed."
ايجابيات: "Nice hotel, meals, and transport, plus $$."
سلبيات: "Had to stay over two nights. Could not make original connection in Istanbul, stayed over at my expense. Flight overbooked, stayed over at Turkish Airlines expense."
ايجابيات: "Great service onboard."
سلبيات: "Attendants did not smile, but were helpful."
سلبيات: "YOU destroy the traveler Luggage at this trip and there is some items missing . Thank you"
ايجابيات: "I flew Turkish Airlines this year - 2 domestic flights and 3 international - and every flight was great. The long-distance flight (Japan-Istanbul) especially. My seat was more comfortable than with USA companies I've used, I was fed on short-lap flights and provided a pillow (no extra charges), I had real milk to put in my coffee (not chemical creamer) and I didn't pay extra for baggage. Flights were on time, crews were friendly. I'll be using Turkish Airlines more in the future, for certain."
ايجابيات: "Friendly crew, great access to a variety refreshments, robust entertainment library."
سلبيات: "No suggestions."
سلبيات: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
ايجابيات: "Information sharing by pilots and crew. Economy class leg room is good."
سلبيات: "All good up to the level"
ايجابيات: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
سلبيات: "I flew economy and all was good and appropriate to the level."
ايجابيات: "Flight arrived on time"
سلبيات: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
ايجابيات: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
ايجابيات: "Good beverage service."
سلبيات: "Over an hour delayj for departure."
ايجابيات: "Food, entertainment and crew was exceptionally friendly."
سلبيات: "Seats not great for such a long flight."
ايجابيات: "Crew was great and professional."
سلبيات: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
ايجابيات: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
سلبيات: "If I knew how to recline my seat earlier. I did try several times"
سلبيات: "Inflight was better than I expected. But needs upgrading air crafts."
ايجابيات: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
سلبيات: "Transfer point needs upgrade."
سلبيات: "No reading light in my seat..."
سلبيات: "Turn the lights on early making it hard to sleep"
ايجابيات: "They considered my reguest of vegiterian food."
سلبيات: "I have no complaints."
سلبيات: "Not enough leg room"
ايجابيات: "Restrooms clean, decent food and drink, nice cabin crew."
سلبيات: "No complaints"
ايجابيات: "kLM staff was great."
سلبيات: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
سلبيات: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
سلبيات: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
ايجابيات: ".Very much on time with pleasant service."
سلبيات: "Can nit find much fault fir a short run!"
سلبيات: "Bit cramped for space"
ايجابيات: "Very friendly staff"
سلبيات: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
سلبيات: "Tiny old cramped plane."
ايجابيات: "Good efficient flight crew friendly and helpful"
ايجابيات: "Service provided by the staff"
سلبيات: "The navigation of the entertainment system is not very friendly"
ايجابيات: "Short-hop flight, fit for purpose."
ايجابيات: "was very quick"
سلبيات: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
ايجابيات: "staff was fine"
سلبيات: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
سلبيات: "OLD OLD plane with hard seats and tiny screens"
ايجابيات: "Eveything is well arranged"
ايجابيات: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
سلبيات: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
سلبيات: "Long stop over at Schiphol. Too Long!!!!"
ايجابيات: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
ايجابيات: "Atmosphere, crew were very professional and friendly"
سلبيات: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
ايجابيات: "Loads of leg room"
سلبيات: "Loved everything"
ايجابيات: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
سلبيات: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."
ايجابيات: "Very good flight, excellent service and good food."
ايجابيات: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
سلبيات: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"
ايجابيات: "Great smooth flight staff was pleasant and the overall experience was fantastic."
ايجابيات: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
سلبيات: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
ايجابيات: "Staff, service"
ايجابيات: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"
ايجابيات: "Excellent service and comfortable flight"
سلبيات: "Flight delay roughly an hour"
ايجابيات: "Even for this short flight, drinks and sandwich was provided staff were efficient and friendly"