The flight was a transit and I had my boarding pass from the departure. I have talked to the check in person to set me up close to my family seats and ended up with my wife in one seat, 3 years old son in different seat and myself on different seat. very disappointing and overwhelming.
Greeting BH International Airport, Flight No. GF-2101 From Bahrain to Dammam At 1:35 am. to 2:20 am. Booking reference: WFYQEG I was informed that I will receive my baggage in Dammam Airport, later on I arrived in Dammam and I didn’t get my baggage, they claimed due to my friend Mr. Faisal didn’t show because he left the Airport and drive his own car all the way to Dammam. OK, I get it and I totally respect the system when you don’t show up your baggage get dropped from the flight, but it’s not my fault when i stay in Bahrain Airport waiting for my next flight around 5 hours then once i get to Dammam I don’t receive my baggage, because my friend who’s didn’t show up his baggage was arrived to Dammam airport, and i’m the one who deserve to get his own baggage didn’t receive anything. I think you mixed up between our baggage, the tag on my bag has his name but actually it’s mine and his bag has my name but actually it’s for him, that’s why I received his bag in DMM airport and I didn’t get mine and i was so frustrated. Also here’s the baggage numbers: GF 175011 My baggage wasn’t received GF 175008 His baggage was received and he don’t deserve to receive it because he left the airport and didn’t show up the flight For now i need to get my baggage to DMM airport please or contact me in personal please +966559600495 or this email. Kind regards, Mohammed Sent from my iPhone
ايجابيات: "Good evening, this is Sarah Al-Makhlouf. I booked a ticket from your website, but it happened to me a great deal. My ticket was from Riyadh to Bahrain, but when I went to the airport, I could not get on the plane, and the reason was that the flight was going to Dubai, not to Bahrain. Is there any solution to this issue, And where is my money? I will send you the ticket in the e-mail, and at the airport they said that it is not strange on your site that the traveler falls into this problem, how can you sell tickets to a particular destination without making sure, who bears the responsibility now?"
سلبيات: "Good evening, this is Sarah Al-Makhlouf. I booked a ticket from your website, but it happened to me a great deal. My ticket was from Riyadh to Bahrain, but when I went to the airport, I could not get on the plane, and the reason was that the flight was going to Dubai, not to Bahrain. Is there any solution to this issue, And where is my money? I will send you the ticket in the e-mail, and at the airport they said that it is not strange on your site that the traveler falls into this problem, how can you sell tickets to a particular destination without making sure, who bears the responsibility now?"
سلبيات: "All ok"
ايجابيات: "Airplane very comfortable"
ايجابيات: "On the 15th. Nov during my flight to India, I have made an online check in though did not receive an e ticket. I arrived the airport 70 min before the flight. The crew on the check in counter refused to issue me a ticket and insisted that I have missed my plane abd I need to purchase a new ticket. They even refused to check if I have made an online chick in. The gulf air online system, did not show me that I have made an online checkin. Unfortunately, the problem was solved by asking someone who work in the airport ( not gulf airlines representative) to check if I have made and online check in and to issue me a ticket to pass through the security control"
ايجابيات: "Crew was good"
سلبيات: "Everything worked well, the boarding, on time flight, flight was smooth and landed 15 mins before time."
سلبيات: "Not lied to me about my extra being payed from Bahrain to Kenya because it was only payed to Dubai which is now causing me a lot of stress my flight from Dubai to Nairobi was cancelled while i was there without my knowledge"
ايجابيات: "Wheel service was excellent"
ايجابيات: "Seat was not comfortable TV and the hand set was not used friendly Scrambled eggs on the breakfast was really not good ...., sorry !!! Finally the smell of the J class area was bad Like old shoes smell !!!!! Sorry to say that but it was like that Next time please take care of this"
ايجابيات: "Customer service of vayama they did our request by providing wheelchair for my mother and flight was superb for Gulf air"
ايجابيات: "Short and sweet."
سلبيات: "Return flights delayed. Delay same as flight time so not great."
سلبيات: "Boarding took too long"
ايجابيات: "The airplane was clean an good and the crew was nice"
سلبيات: "The food could be better."
سلبيات: "Lovely new Dreamliners. Best TV screen but poor content/choice of shows. Rest good."
سلبيات: "There is no Priority for business class"
ايجابيات: "Friendly and helpful flight crew Good food Free movies to warch"
سلبيات: "Have to wait along time to get the tickets of the connection"
سلبيات: "Bahrain airport"
ايجابيات: "Service. Crew - the on board "chef" was particularly attentive."
سلبيات: "IFE very limited. Take a good book - or two. Old A330, but well maintained."
ايجابيات: "New Dreamliner. Business Class very comfortable. Onboard chef very attentive."
سلبيات: "IFE very limited, so take a good book!"
ايجابيات: "Excellent new Dreamliner. Seat very comfortable"
سلبيات: "Extremely poor movie/TV choices Crew didn't smile much!"
سلبيات: "onboard entertainment is very limited"
ايجابيات: "how convenient it is"
ايجابيات: "The price was excellent, the (A330) plane was in good clean condition, they provided with blankets, pillows and headphones. The food was better than most airlines I have travelled on and the entertainment was okay but not as good I would have wanted. Overall, I would say 4 stars all round."
سلبيات: "Entertainment could have had more on offer, the plane was generally cold, an on-board wifi on their major (A330) planes would have been helpful and upgrades to their short haul planes would be good too."
ايجابيات: "Nothing much I liked other than it was a regular (A321) plane service: nothing stood out for me. Nevertheless, still would travel with them because of the competitive price."
سلبيات: "The (A321) plane could done with an overhaul, but understandable as to why it is the way it is; for the purpose short hauls. Besides, the flight was only for an hour. Other than that, nothing much more to say."
ايجابيات: "Crew .. warm food .. the pillows already on seats .. coffee is lovely .."
سلبيات: "Smells .. sick peoples must learn how to cover there mouth .. Lots reasons of infection .. must clear the bad smell .. Should add spider solitaire at AirGames list .."
سلبيات: "There was some delay."
سلبيات: "No communication with passengers about flight delay and subsequent change. We were told the plane would wait for us, but found out they had left with half the flight being left stranded. Awesome."
ايجابيات: "Speed of the boarding pass counters. And the price."
سلبيات: "The plane seats are really bad"
ايجابيات: "Noisy and crowded"
سلبيات: "Cupboard in toilet was broken and hanging open. The food was not good"
ايجابيات: "Bording was ok."
سلبيات: "Too much security checks"
سلبيات: "food it could be better"
ايجابيات: "I was rerouted entirely to fly with Austrian Air, and only landed 2 hours later than scheduled, which was nice."
سلبيات: "My Gulf Air flight from Bangkok to Paris was delayed 7 hours which would make me miss my connection to Paris in Bahrain...and they wanted to put me on a new flight that would have me layover in Bahrain for more than 18 hours, and landing in Paris 24 hours later than planned. I politely said no and asked them to find me something else, and they did--so that was good. But the suggested alternative for a 7 hour delay was absolutely ridiculous. Also, the 7 hour delay was never explained and no other flights were delayed, so I guess it was something wrong with the plane?"
سلبيات: "The Food choices"
ايجابيات: "The flight attendants were very polite, service was great. The plane was very clean and movie selection was good as well. Lots of leg room as well, I enjoyed my flight."
ايجابيات: "Gap between both flights was tight.But very helpful ground crew & flight crew"
سلبيات: "The journey was too short to give any proper rating"
ايجابيات: "I tried many websites to book but my favorite is always kayak as its fast and easy and so fixable"
ايجابيات: "Good food and entertainment"
سلبيات: "Crew could be nicer Crammed seats Late"
ايجابيات: "Good film selection, great beverage options."
سلبيات: "The sandwiches were pitiful. Not enough chicken salad for the bread and egg salad sandwiches for the children was a poor choice."
ايجابيات: "being on time"
ايجابيات: "Everything went well."
ايجابيات: "Great staff and service. Non-pretentious unlike other tegional carriers!"
ايجابيات: "Being able to watch new releases. The food was good."
سلبيات: "Times we ate took too long. We were on a 10+ hour flights and it would've been better if we ate more. No leg room in your Isle, you must become a stick and not move, become one with the plane. In Bahrain they force us to cancel our flight and charged us extra 600+ USD to move the flight to the next day. Even though I paid for insurance, then I had to pay an extra 20BD for my wife to leave the island, and it took 2 hours to tell us we owe 20BD... Bahrain is a place I would not like to return."
ايجابيات: "I really liked the crew treatment, they were polite and we well served by them ."
سلبيات: "The long queue infront Gulf air check in desk in the airport! People who came early that had to wait for a long time to have their boarding pass! I think increasing the number of employers in that area will be a great idea ."
ايجابيات: "Crew was very good. Food was good. Flight arrived earlier"
سلبيات: "Boarding was not done via aero bridge and we had to use the bus adding to some discomfort and no special order for elderly and people with kids during boarding."
سلبيات: "Thank to all staff"
ايجابيات: "ye s"
سلبيات: "Food and service not good in flight"
سلبيات: "As always it's going to be jetlag but the entertainment system program, if they only provided more options then it would've been great but the shows and movies were outdated except a few and it was a boring, tiring flight but overall with the crew and comfort was a great experience from Kuwait."
ايجابيات: "The crew was nice"
سلبيات: "Our arrival time to Delhi got delayed for more than 28 hours. First they canceled our flight and gave us no other option than to take the same flight the next day. Then, the second flight was delayed for more than three hours."
ايجابيات: "Very friendly crew"
سلبيات: "Leg space is very tight No entertainment whatsoever as its a very old plane. I ordered a seafood special meal and it was burned."
ايجابيات: "The capin crew,, the chairs was comfortable,,"
سلبيات: "Changed my previously selected seats. Kids were seated separately.."
ايجابيات: "Everything was excellent but Dhaka airport service worst.."
ايجابيات: "Flight was delayed cabin crew was of no help Kuwait airport sucks only has two stores and they are expensive Arabs ogle at single women Spent 20 1/2 hours at Kuwait airport due to flight delays Will not fly with them again, pay $100 more and fly another airline I am sitting at jfk for another 10 hours because I missed my flight"
سلبيات: "Flight delay caused me to miss connecting flight and overall bad customer experience. Ground staff was rude did not want to make up for their delay - wanted to blame me. I was stranded for another 12 hrs"
ايجابيات: "Arrived on time!"
ايجابيات: "Entertainment available as soon as you were seated and until you got up to leave. You did not have to wait to get to 10,000 feet and it did not stop prior to landing. Choice of meals on the flight was great. Seats were comfortable."
ايجابيات: "We landed safely."
سلبيات: "Seat uncomfortable, very late departure, mediocre food, flight attendants need better training"
ايجابيات: "All the crew were wonderful!!"
سلبيات: "Over a 2 hour delay on the first leg of the trip."
ايجابيات: "In-flight comfort and food were excellent. Entertainment system was good too, even if not as extensive as in some other airlines. The staff were also polite and helpful."
سلبيات: "Flight from NYC to KWI was delayed by 6 hours. Boarding was disorderly (no seating zones assigned, resulting in a large number of passengers crowding near the gate at the time of boarding). Thankfully I didn't miss my connecting flight."
ايجابيات: "easy boarding"
سلبيات: "the reference code for kuwait airways should be mentioned in e-ticket"
سلبيات: "Three planes were boarding within 20 minutes of each other out of the same gate. This was highly inconvenient as people had to wait until the last minute to board, and caused the flight to depart at a later time than scheduled."
سلبيات: "Horrible bathrooms in Kuwait Airport. I am not going to travel via Kuwait again."
ايجابيات: "That they finally have new planes"
سلبيات: "They are always LATE!!!!!!!!!!! The crew is rude as hell and the food is disgusting, how can you serve a cold hard sandwich like a rock to your customers! Don’t just upgrade your flights and leave your service downgraded."
ايجابيات: "Food and comfort."
ايجابيات: "Seats had lots of leg room, crew on this sector was good as was the service."
سلبيات: "We asked for wheelchair access. At the Kuwait airport the crew was not very interested to help though."
سلبيات: "Delays in both flights, no business access, not organized at all"
سلبيات: "1. Had ordered Hindu Vegetarian meal at the time of reservation. Didn't have this meal onboard. 2. Passengers were senior citizens. The connecting flights at Kuwait did not have gate access, but instead had to use stairs to get off and on to the plane."
ايجابيات: "All luggage arrived."
سلبيات: "1-Boarding pass for the 2flights were made in Doha, we were promised front seats as we have an infant, but were seated in normal seats on the kw-Cai leg. 2- I had to pay for accommodation at the hotel during transit, and for every meal. 3- They kept us waiting for 2 hours to move us to the hotel after Doha-Kuwait leg."
ايجابيات: "Overall experience.Food was ok"
سلبيات: "We asked for Wheel chair.Kuwait did not provide facility on the Kuwait and Shannon airports.My mother had lot of difficulty at the Kuwait airport"
ايجابيات: "The comfort in the seats and leg space was very good. The food was enjoyable and better than most flights. The staff was helpful as well. The price of each ticket was also extremely reasonable."
سلبيات: "Both flights were delayed for long times. The boarding on the 2nd flight was not managed well and resulted in a huge crowd and people rushing towards the gate at the same time."
ايجابيات: "Good service and plenty of room. The flight was good."
سلبيات: "It took over 45 minutes to get a boarding pass. The ticketing system and process was terrible."
ايجابيات: "Wide leg room, big screen"
ايجابيات: "Food was excellent"
ايجابيات: "My flight from JFK to cairo was really a good one, I was expecting the worst after reading the reviews but I must admit it was really a good flight. Yes it could better way but such cheap tickets it was way worth it. Good god spacious plane n most of all by the grace of God it was really a smooth ride including takeoff n landing."
سلبيات: "Bathroom get dirty but not the staff fault ppl on the plane r just dirty."
ايجابيات: "crew was friendly"
سلبيات: "Food wasn't good, entertainment system not working for everyone, no USB charger so we couldn't even was movies or listen to music on our smart phones/ tablets."
سلبيات: "The was a man on medication, a seat in front of me. He was upset. The lady crew member was aware that he was on medication. She harassed the passenger and was extremely rude to him and he was clearly anxious to fly I ordered special meal, vegetarian. I had to exchange seats with a co passenger and informed the crew. They forgot about it. Twice they gave me food saying it was vegetarian, but it turned out to be chicken. I ended up hungry. The entertainment system did not work for the entire duration of the flight No apology, nothing! Will never travel Kuwait airways again"
سلبيات: "The three hour layover in Shannon, Ireland was a bad experience. Especially traveling with an infant and it was really tough. I was under the impression that the flight was directly from Kuwait City to NYC. Never again in Kuwait Airways"
ايجابيات: "Everything was good"
ايجابيات: "Nothing Specific"
سلبيات: "I Choose this flight despite the high fare to have direct Flight from Kuwait to JFK, but in last few days of travel they changed the flight with a stop in Shannon. And services in the Flight was also not so good. Better not choose this airline. Which has inconsistent Schedule and also the changes in Flight timing and Stops are not updated in the ticket that I downloaded directly from KU airways, which is major flaw."
سلبيات: "The flight from Muscat to kuwait was on a very old plane No intertanment and only one meal choice!!"
ايجابيات: "The staff was friendly and the food served was some of the best airplane food I've ever had."
سلبيات: "The second security check at the gate was very unorganized and took way too long. This process caused our flight to be significantly delayed. The plane was having a lot of turbulence on take off and landing."
ايجابيات: "The check in staff was awesome. They upgraded our ticket. The staff on the plane handled a sick passenger with great care. The pilot was amazing. Very smooth takeoff and landing. This was one of the best flights I've ever been on."
سلبيات: "Entertainment system was not working."
ايجابيات: "Food, a bit."
سلبيات: "5.5 hour delay. Horrible in flight entertainment, screen smaller than my cell phone, not on-demand but running in a loop. Muffin for snack!"
ايجابيات: "Prompt in wheelchair service at all airports was hopefully due to good crew."
سلبيات: "The stopover in Shannon, Ireland could and should have been pre-inform"
سلبيات: "They didn't provide weelchair assist ."
ايجابيات: "Amazing crew,spacious seating and great service."
ايجابيات: "Good food and efficient service"
سلبيات: "Noisy plane made the entertainment system less audible"
سلبيات: "Charged me 330$ for 1 baggage I don’t know for what and supervisor very rude."
ايجابيات: "Nice crew"
سلبيات: "The waiting time in the cold area just in front of the door of the plane."
ايجابيات: "I don’t know but plan looks a little bit big we had it more room. Crew was very nice even they can’t speak urdu Pakistani. But over all it was good. Thanks"
سلبيات: "If you can try to hire atleast 1 bilingual person who can speak their local languages, like urdu pakistani hindi or any other language."
ايجابيات: "Crew was great!"
سلبيات: "Seat comfort was awful. No seat pocket to put even a small bottle of water or a few personal items."
ايجابيات: "Staff broke my kids stroller"
سلبيات: "No blankets on the flight no headphones no bassiinets for little babies"
سلبيات: "Need more spacing between seats"
ايجابيات: "better and more food"
سلبيات: "emirates saves up on food and snacks, etihad is much better in that sense"
ايجابيات: "I like overall, excellent service, entertainment etc.I would be flying next time with emirates."
سلبيات: "Nothing I can say.It meets my satisfaction."
سلبيات: "The food ahould be better"
ايجابيات: "I did not realize the flight was a Fly Dubai plane until I got to the airport. I intentionally bought Emirates Airline ticket so that I did not have to go Fly Dubai. Fly Dubai just plain sucks."
سلبيات: "Make it clear this is a Fly Dubai flight and not Emirates. I feel deceived and cheated."
ايجابيات: "Helpfulness of checkin staff, as I was running late due to a traffic accident."
ايجابيات: "was good"
سلبيات: "the person for checking and giving the boarding passes logged me with my passport while i was supposed to be checked in with my Emirates ID, and that caused a conflict in kuwait airport"
ايجابيات: "Seats with extra leg room were good"
سلبيات: "You van only buy food and drinks when the crew do their service rounds of which there were 2 on a flight of nearly 6 hours. 2 toilets for over 200 customers meant long queues in the narrow corridor. Staff were very rude when I asked if I could order a drink. You can pay for entertainment which is fine but you need to have wired earphones with you."
ايجابيات: "Staff was great. Smooth flight"
سلبيات: "Did not want to check my luggage and was 2 pounds over. Now my brand new bag has a 6 inch slash in it."
ايجابيات: "Perfect crew"
سلبيات: "Flight not in time and as its operated by fly dubai we are only allowed for one water otherwise you should pay"
ايجابيات: "I tried to rebook the flight but it did not go through . I’ve booked a new ticket insted so kindly advice the process of refund."
ايجابيات: "Flydubai does a great job overall. Food pre-ordered was decent--they've improved things."
سلبيات: "The little kid behind me who kept kicking the seat back."
ايجابيات: "I liked the seats which were good"
سلبيات: "The thing which was not good was food, no pillows and flight was not on time."
ايجابيات: "Fast, smooth, early. Great crew! Great PILOT!"
سلبيات: "Still stranded in airport!!! Weather condition is fair and all other flights left and only Fly Dubai delays without explanation"
سلبيات: "The flight delayed for 1:40 minuets. The staff changed my seat wich I choosed when I booked."
ايجابيات: "Nothing to mention here."
سلبيات: "I booked my flight with Emirates and their flights were good, food and crew was awesome. But I got surprised when flying back from Delhi, ground staff told me to board with Fly Dubai instead of Emirates. Why I wasn't got notified while booking the flight that there will be multiple airlines flight?"
ايجابيات: "The time when we reach Baku good time to check in hotel"
سلبيات: "4 am is too early you should be in airport at 2 so have to leave home 1.30 so no chance to sleep before"
سلبيات: "I didn't expect everything to need paying for, even water, considering we spent 6 and half hours in the air with FlyDubai, I had the wrong currency and a non credit card, so even though I was desperate for water I was not aloud one as I couldn't pay for it, the crew just said "sorry", so I went a few hours really uncomfortable"
سلبيات: "12 hours waiting in the airport without any reason! At the end they told us that they had no crew ready!!! During this waiting period they issued coupons for 1 toast bread with cheese and 1 soft drink !! To redeem the coupon was very humiliating !!! They did even appologize !! On the plane the crew was very rude, after all this wait an old lady wanted to change her seat for more leg room, they forbid her and asked her to pay for it , when she got upset they threatened her to drop her off the flight in a very rude way.... i will never go with flydubai again."
سلبيات: "The crew was incredibly rude. One flight attendant yelled at me to take my seat even after i told him the seat was wet. He insisted the plane didn't come from anywhere so it could not be wet. I showed him how it was so wet that it soaked my pants and told him it smelled like beer. He seemed annoyed i was bothering him and said he would replace the seat cushion. It took ten minutes before he replaced the cushion. When he did he threw it over the seatbelt preventing me from bucking up. I told him the arm rest and side of the plane were sticky from whatever had spilled. He ignored me and walked away. Another attendant came by and told me to buckle up before landing. I explained the situation that I did not have access to the belt to her for the second time and she rudely told me to move my seat. When I requested a new seat before the flight the first attendant told me no that was the seat I had paid for. Ignoring the fact that I had also paid for a dry seat. Now when the flight is landing my safety suddenly became a priority. Its safer to say I will not be recommending this airline."
ايجابيات: "No entertainment or beverages served."
سلبيات: "It took too long to board"
سلبيات: "The detailes of no survives and every thing that is paid only apear after confermation of booking .. Cheating deals"
ايجابيات: "As always, arriving home after two weeks away on an international trip is thrilling. The trip is SO LONG."
ايجابيات: "All the notifications"
سلبيات: "Your notifications"
ايجابيات: "Seats are comfortable."
سلبيات: "My in-seat entertainment did not work."
ايجابيات: "The seats are very bad. There was a problem between the navigator and the passenger because of the seats"
ايجابيات: "FlyDubai knows customer service. I would have given 15 stars out of 10 if it let me. I flew economy but was treated like first class. I will only book with FlyDubai for all trips. See you guys next month when I return to Dubai."
ايجابيات: "offers transit areas"
سلبيات: "not comfortable ..time-chairs. 1- chairs- hard and tight . 2- time-late always. not on the time like we are comming in 2 houers before debarture and waiting 2 or 3 houers more gust to inter the air plain.and take off.exp time to flay 1 .writen in the ticket take of effectlvely at 2 or 3 .this is haben to me in the last time i flay with this air line. 3- entrance suddenly changed. exp wrtin 11 in the ticket chang to 3 in the air port. and this openion for most people who tray flay d. thanks for your attention."
سلبيات: "The best service"
ايجابيات: "Not much actually, apart from being able to get home."
سلبيات: "Charter behaviour on a long distance flight? Well that is a new low in airlines. Well maybe except from Delta. I guess i can be happy that the crew did not drag people out and i managed to travel safely. That being said, having to pay for everything including water, snack (let alone food) or entertainment on a long distance flight is at least, excuse my French, a dick move. Not pleasant in any way."
ايجابيات: "Controls were not responsive on the screen and often had to press a few times to get to a selection of a movie, etc especially on the flight fr USto Dubai"
سلبيات: "It was very warm the air was stuffy"
ايجابيات: "Absolutely nothing,"
سلبيات: "The seat was soaking wet due to faulty air conditioning. The screen was broken so I did not enjoy the TV that I paid for. Many of the menu items were not available."
سلبيات: "I had an emergency and wanted to delay my flight, but they asked me to pay for a penalty that was almost the tickets prices."
ايجابيات: "The flight, crew members, pilots were amazing. Take off and landing couldn't be any smoother."
سلبيات: "This is second time I land in zone B, terminals F. The worst terminals and airport treatment by the staff ever. You can never get a complete answer or help, staff most don't care about your concern. No help can be assisted in any way possible. Few of the staff are professionals and know what their job is, others not at all. Bathrooms are disgusting, I have 12 hour layover, to sit in a lounge I need to pay 120$ , just to sit on a proper chair. In short you have money they welcome you, you don't , too bad find your way they don't care. Very over rated airport. Should be considered one of the worst, or maybe this terminal is made for unnecessary people, when their entrance phrase clearly states Dubai connecting the world. Connecting nothing. Simple money transfer isn't available, in case of emergency you need money, too bad sit yourself down and do nothing. Once again very over rated, and I will publish my review in all travel guides."
ايجابيات: "Cheap flight"
سلبيات: "Very uncomfortable"
ايجابيات: "Flight attendants are so cheerful and helpful. Economy class is like business junior on every other airline."
سلبيات: "Over three hours delay with no information"
ايجابيات: "really can not think of one good thing that i liked, i really don't!"
سلبيات: "due to weather conditions, flight delayed and this information was not shared by Flydubai crew (wherever they are?). This is the 2nd time that delay happened and airline failed to manage the passenger at boarding gate or airport screens. people were shouting and looking for one person to communicate with, but there was no one to talk to. So - bad management - no hot drinks onboard the flight - lake of ethics - terminal at dubai airport was crowded and lake of services and seates to stay on!"
I like the price of the ticket. I do not like the waiting, waiting, waiting to drop off luggage. I do not like the waiting, waiting, waiting to board. I liked that the flight was on time.
Delayed more than an hour.
Very poor Customer service…the girl at the check in desk was horrible. her service was not even close to world standard but I think Flynass can improve and learn to treat their customers better
New airplanes - timely departure! No entertainment, this needs improvement!
The flight delayed. No screen, no charge for mobile devices. The portion of food is very small. The food is not delicious and no sweet just 3 pieces of fruit mostly apple. If you want coffee or tea you have to buy even you buy ticket at higher price than airlines that offer drinks, snacks and meals for free.
سلبيات: "The flight is delayed for two hours"
ايجابيات: "i need to change the date but cannot find anyone help, including either call center or flynas staff in airport"
سلبيات: "just give me a simple way to change my flight"
سلبيات: "Schedule. Crew"
ايجابيات: "The Crew members especially Magid"
سلبيات: "People are sitting in our seats!!! This issue is on every single flight I have with FlyNas"
سلبيات: "Always late, an they blame it on the previous flight, as if it is operated by different company"
سلبيات: "Being on time. Always their standard excuse to be late is due to delay from previous flight; as if each flight run by different company."
ايجابيات: "Bad experience with flynas"
سلبيات: "Saudia airplanes much better. This is the last time with flynas."
سلبيات: "Flight again delayed , over 2 hours Complete lack of communication from the crew Once landed waited ages for the buses, once in the buses also waited ages on the Tarmack A complete disaster from start to finish And again no one to talk to no compensation Will not use these! airline ever again !"
ايجابيات: "So good everything was okay"
سلبيات: "1 hour waiting for customer service to answer the call"
ايجابيات: "We arrived before time"
سلبيات: "The crew were very cold, not even smiling and didn’t have welcoming spirit"
سلبيات: "Was so hot and delay as usual with flynas!"
ايجابيات: "Fast flight reached before time"
سلبيات: "The boarding time"
ايجابيات: "Business Class is very comfy."
سلبيات: "Food quality. Number of business class seats."
سلبيات: "موظف الكاونتر في الاستقبال لم يحسن اختيار المقاعد للعائلة"
ايجابيات: "The boarding was easy and the personnel was so nice, the flight took up early and reached before time"
سلبيات: "The entertainment in the flight"
سلبيات: "not delaying 2 hours"
ايجابيات: "The flight arrived 30 min earlier than the scheduled time."
سلبيات: "The coffee wasn't hot enough.. No hanger available on the flight to hang clothes.. Luggage took too long to arrive to terminal."
ايجابيات: "The crew was very rude. They were not helpful at any stage."
سلبيات: "Crew members should be trained properly about how to be nice in dealing with passengers."
ايجابيات: "Business class seats are very comfy & dinner on airplane was delicious."
سلبيات: "They are still using busses for boarding in both Taif and in Dammam airports."
ايجابيات: "Departure was on time. Riyadh airport had good facilities."
سلبيات: "During boarding, the line was held up moving passengers around. At Jeddah airport, stairs are hard for children and elderly."
سلبيات: "Late departure and messy airport at jeddah"
ايجابيات: "Not anything really"
سلبيات: "No knee room, pointy metal seat backs. Hard seats they charge for a can of soda..."
ايجابيات: "As mentioned above"
سلبيات: "There was no pillow on the flight and the hostess was rude"
ايجابيات: "Onboarding took long time though i had reached airport at 8 pm. They didnt give me boarding pass for my second connection flight. Asked me to get it at abudhabi airport."
سلبيات: "Ethihad Needs to train their employees."
ايجابيات: "Howcome i was denied travelling when i had a booked and confirmed ticket? I am asked to travel after 11 hours. For me time is equal to money. Ethihad people in abu dhabi airport terminal 3 people treated me very badly and rudely."
سلبيات: "Please speak to airline and give me a compensation for the huge loss i had due to this ignorance from ethihad and the organizers like you.I will share my experience with my friends and all social media groups and will do everything possible to spread this bad way of managing tickets and customers."
ايجابيات: "Timing and convenient. No stops Professional crew"
سلبيات: "I like Timing and convenient. No stops Or connection. I don’t like the jet its self, very old. I don’t like the the way they charge for EVERYTHING (seating, luggage, food...etc) They need to provide entertainment facilities"
ايجابيات: "Flight late about 30mihutes no explanation"
ايجابيات: "Punctuality, Cleanes, good service, great attendees"
ايجابيات: "Wide seats in the business, very cooperative attendances, departure and arrival on time, clean cabin and professional captain and crew."
ايجابيات: "Very punctual"
سلبيات: "Everything was fine, I didn’t order any food so can’t join dge"
سلبيات: "In business class Although only 3 out of 9 seats had passengers, there is no room for my bag, the cabin craw asked me to put my bag in economy class. When I refused she then took her bag out of the place above my seat. That was very bad as this location is paid for part of the ticket & I shouldn’t be asked to use economy class storing place."
ايجابيات: "Craw are professional"
سلبيات: "No entertainment"
سلبيات: "Flight was delayed by 6hrs"
ايجابيات: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak."
سلبيات: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak. My number is 00966504468614 and I need quick response until I start for escalation."
ايجابيات: "No thing"
سلبيات: "Late without plogize"
ايجابيات: "Hi they said they didn't even saw my ticket inside they r system I'm very disappointed with buy the ticket that happened for me last year and this years too"
سلبيات: "No entertainment Untrained crew Lousy chair"
سلبيات: "There is no way of knowing which fly Nas flight I was supposed to board. Etihad is not very good at informing the customers about partner airline check in process. I was running around the airport like a mad man trying to figure out my flight number and check in station. The airline lost my luggage and the claim process is vague. I was told I will be contacted with my claims number at the airport. Thus far I haven't heard anything from the airline. The number given goes straight to voice mail."
ايجابيات: "Boarding at the airport was really poor. The flight was delayed for almost an hour."