Staff very pleasant, boarding process needs improvement
ايجابيات: "Everything was okay, except they have really bad transition from the two flights in the airport . And suitcase was delivered to me the next day, and was opened and a bag of 230$ was stolen"
سلبيات: "Don't steal people’ stuff"
سلبيات: "The food could be better."
ايجابيات: "Was the crew amazing and overall was good"
ايجابيات: "The crew were extremely helpful and they did there best to keep us comfortable"
سلبيات: "The boarding process is a mess"
ايجابيات: "My seat was just fine, it was only a 1.4 hour flight"
سلبيات: "The food was not great, however I want to say thank you very much for having something"
سلبيات: "A problem in adjusting my return flight caused a cancelation of the return flight, customer service was not available at night time (flight was early morning ) a visit to there airport office had nothing to offer but by a new overinflated ticket and then discuss the rest with HQ or use the phone nearby for technical support that took me 20 minutes to understand that it is going to be busy for the rest of the night (time was 1:30 am) approximately"
سلبيات: "Time ,, always the time"
ايجابيات: "I and other passengers of karachi decided that we will never book saudia arabia airline outgoing flight was quit better but inbound flight was worst than ever even saudia arabia refused to give airport meal in 6 hours stay to the people of karachi"
سلبيات: "Arabia air should fly on time and give same services as western cities to the flight of karachi Bording must be efficient all the girls are bad mannered on boarding counter"
ايجابيات: "The crew is amazingly kind. The seats on the flight have a good amount of recline and the entertainment system is good, though you can't turn off Arabic subtitles."
سلبيات: "I would not recommend flying through Jeddah. Any time there is terrible. The airport is not equipped to handle the volume. There is only one restroom for 3000 people, no seats. An attendant was using the bidet hose from the pit toilet to spray down the floors and the entire bathroom was wet."
ايجابيات: "Crew is very good but seat is not good.as alfursan Member ineed asil seat"
سلبيات: "Check in staff are very slowly"
سلبيات: "I’m not sure this airline has planes. The kiosk agent refused to issue a boarding pass. He insisted I needed a visa for a transit flight. They made me transfer my booking for another day and told me to go to the embassy for a visa. Then they didn’t issue the boarding pass for the replacement flight"
ايجابيات: "Take off was on time. Crew was very professional. Food was good."
سلبيات: "Entertainment needs to be more updated and diversified. Movies are old."
ايجابيات: "Seat comfort and food"
سلبيات: "Drinks service skimpy - remote boarding a bit chaotic"
ايجابيات: "Arrived in one piece."
سلبيات: "Dirty plane outside. No in flight entertainment. Saudi flights always delayed in my experience so boarding at takeof time. Crew did nothing above minimum. Jeddah airport old."
ايجابيات: "flight was normal."
سلبيات: "luggage lost! what should I do?"
سلبيات: "I did not get my laguage and no information was given to me on when I will get it"
ايجابيات: "Boarding and entertainment"
سلبيات: "Comfort My Saudi airline seat did not work I couldn't tilt it nor listen to the movies since it was torn off as well"
سلبيات: "After 6 hrs of serving us the first meal they served us, literally, a chicken FLAVORED piece of toast, they called it a sandwich, with a cup of tea. Then we had to wait another 6 hrs before we were served a meal. Never EVER had an experience like that before."
سلبيات: "تم الاعتذار عن تقديم الكافيه"
سلبيات: "Boarding was so bad, no wi-fi, and service was ok"
سلبيات: "The screen and the live map was not working"
سلبيات: "I was in business class my bag arrived the last after economy and SAUDIA agent said it is not his problem"
ايجابيات: "The aircraft was clean and the journey was comfortable. The choice of food served was excellent!"
سلبيات: "The transit at Riyadh. The airport and facilities were poor for international standards."
ايجابيات: "Sits are comfortable. Crews are very accommodative. Take off and landing are very smooth. Freebies for kida are awesome. Food are amazing."
سلبيات: "Flight was delayed. But its fine."
سلبيات: "Disturbance from co passengers"
ايجابيات: "Just the entertainment selections"
سلبيات: "They changed my flight numerous times and the food was cold"
ايجابيات: "We received a full meal on an hour and a half flight which was amazing!"
سلبيات: "Every thing good"
ايجابيات: "movies food service"
سلبيات: "Screen not working Seat 16L"
سلبيات: "Late and service was bad"
سلبيات: "Crew was grouchy. The food was over cooked."
سلبيات: "Poor catering services. I was starving whole 21 hour flight from Dhaka to NYC. They don’t sever enough meal to passengers so avoid this airline"
ايجابيات: "The crew very professional and nice"
سلبيات: "Having to wait over 1 hour for my luggage also at checking in long lines and very slow should open more counters th"
سلبيات: "The way they delt with the issue of flight delay, it was unprofessional"
ايجابيات: "Much better than the Ethiopian flight I took all day"
سلبيات: "They are always late"
سلبيات: "Delayed flight Bad captain Turbulences"
ايجابيات: "No information given about the 90' delay"
ايجابيات: "Every services are excellent."
ايجابيات: "The crew was accommodating, providing pillows and blankets and friendly service to all."
سلبيات: "There was nothing not to like about this flight. All went well."
ايجابيات: "Decent entertainment options, albeit severely censored."
سلبيات: "When we got to our seats, we discovered the armrests would not lift between my husband and me. This was only the case for our row and one other. We asked the attendants to be reseated, and they shrugged. My husband found the back row was empty and moved there because the sympathetic attendants on our flight from D.C. to Jeddah offered us that row when the same thing happened on that flight. Just before takeoff, the crew on this flight insisted that my husband could not sit there because it was urgently needed for the crew only and made him return to the row with unmovable armrests. They said nothing to the two Arab men who were not crew but occupied the same last "for crew only" row on the opposite side of the aircraft, which makes me wonder if my husband didn't get a pass because he's black. For entire the duration of the nearly 13 hour flight, the only thing that sat in the row the crew so desperately needed was one of the crew members' bag, which easily could have been place in an overhead bin to allow us to sit there (as the kind Saudia attendants on our prior flight had done to ensure our comfort)."
I like the price of the ticket. I do not like the waiting, waiting, waiting to drop off luggage. I do not like the waiting, waiting, waiting to board. I liked that the flight was on time.
Delayed more than an hour.
Staff aggressive The gate was too far
Very poor Customer service…the girl at the check in desk was horrible. her service was not even close to world standard but I think Flynass can improve and learn to treat their customers better
New airplanes - timely departure! No entertainment, this needs improvement!
The flight delayed. No screen, no charge for mobile devices. The portion of food is very small. The food is not delicious and no sweet just 3 pieces of fruit mostly apple. If you want coffee or tea you have to buy even you buy ticket at higher price than airlines that offer drinks, snacks and meals for free.
سلبيات: "The flight is delayed for two hours"
ايجابيات: "i need to change the date but cannot find anyone help, including either call center or flynas staff in airport"
سلبيات: "just give me a simple way to change my flight"
سلبيات: "Schedule. Crew"
سلبيات: "People are sitting in our seats!!! This issue is on every single flight I have with FlyNas"
سلبيات: "Always late, an they blame it on the previous flight, as if it is operated by different company"
سلبيات: "Being on time. Always their standard excuse to be late is due to delay from previous flight; as if each flight run by different company."
ايجابيات: "Bad experience with flynas"
سلبيات: "Saudia airplanes much better. This is the last time with flynas."
سلبيات: "Flight again delayed , over 2 hours Complete lack of communication from the crew Once landed waited ages for the buses, once in the buses also waited ages on the Tarmack A complete disaster from start to finish And again no one to talk to no compensation Will not use these! airline ever again !"
ايجابيات: "Flight got delayed for an hour and they changed the craft to another airline which was super uncomfortable small and narrow seats and aircraft smells bad"
ايجابيات: "So good everything was okay"
سلبيات: "1 hour waiting for customer service to answer the call"
ايجابيات: "We arrived before time"
سلبيات: "The crew were very cold, not even smiling and didn’t have welcoming spirit"
سلبيات: "Was so hot and delay as usual with flynas!"
ايجابيات: "Fast flight reached before time"
سلبيات: "The boarding time"
ايجابيات: "Business Class is very comfy."
سلبيات: "Food quality. Number of business class seats."
سلبيات: "موظف الكاونتر في الاستقبال لم يحسن اختيار المقاعد للعائلة"
ايجابيات: "The boarding was easy and the personnel was so nice, the flight took up early and reached before time"
سلبيات: "The entertainment in the flight"
سلبيات: "not delaying 2 hours"
ايجابيات: "The flight arrived 30 min earlier than the scheduled time."
سلبيات: "The coffee wasn't hot enough.. No hanger available on the flight to hang clothes.. Luggage took too long to arrive to terminal."
ايجابيات: "Business class seats are very comfy & dinner on airplane was delicious."
سلبيات: "They are still using busses for boarding in both Taif and in Dammam airports."
ايجابيات: "Departure was on time. Riyadh airport had good facilities."
سلبيات: "During boarding, the line was held up moving passengers around. At Jeddah airport, stairs are hard for children and elderly."
سلبيات: "Late departure and messy airport at jeddah"
ايجابيات: "Not anything really"
سلبيات: "No knee room, pointy metal seat backs. Hard seats they charge for a can of soda..."
ايجابيات: "As mentioned above"
سلبيات: "There was no pillow on the flight and the hostess was rude"
ايجابيات: "Onboarding took long time though i had reached airport at 8 pm. They didnt give me boarding pass for my second connection flight. Asked me to get it at abudhabi airport."
سلبيات: "Ethihad Needs to train their employees."
ايجابيات: "Howcome i was denied travelling when i had a booked and confirmed ticket? I am asked to travel after 11 hours. For me time is equal to money. Ethihad people in abu dhabi airport terminal 3 people treated me very badly and rudely."
سلبيات: "Please speak to airline and give me a compensation for the huge loss i had due to this ignorance from ethihad and the organizers like you.I will share my experience with my friends and all social media groups and will do everything possible to spread this bad way of managing tickets and customers."
ايجابيات: "Timing and convenient. No stops Professional crew"
سلبيات: "I like Timing and convenient. No stops Or connection. I don’t like the jet its self, very old. I don’t like the the way they charge for EVERYTHING (seating, luggage, food...etc) They need to provide entertainment facilities"
ايجابيات: "Flight late about 30mihutes no explanation"
ايجابيات: "Punctuality, Cleanes, good service, great attendees"
ايجابيات: "Wide seats in the business, very cooperative attendances, departure and arrival on time, clean cabin and professional captain and crew."
ايجابيات: "Very punctual"
سلبيات: "Everything was fine, I didn’t order any food so can’t join dge"
سلبيات: "In business class Although only 3 out of 9 seats had passengers, there is no room for my bag, the cabin craw asked me to put my bag in economy class. When I refused she then took her bag out of the place above my seat. That was very bad as this location is paid for part of the ticket & I shouldn’t be asked to use economy class storing place."
ايجابيات: "Craw are professional"
سلبيات: "No entertainment"
سلبيات: "Flight was delayed by 6hrs"
ايجابيات: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak."
سلبيات: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak. My number is 00966504468614 and I need quick response until I start for escalation."
ايجابيات: "No thing"
سلبيات: "Late without plogize"
ايجابيات: "Hi they said they didn't even saw my ticket inside they r system I'm very disappointed with buy the ticket that happened for me last year and this years too"
سلبيات: "No entertainment Untrained crew Lousy chair"
سلبيات: "There is no way of knowing which fly Nas flight I was supposed to board. Etihad is not very good at informing the customers about partner airline check in process. I was running around the airport like a mad man trying to figure out my flight number and check in station. The airline lost my luggage and the claim process is vague. I was told I will be contacted with my claims number at the airport. Thus far I haven't heard anything from the airline. The number given goes straight to voice mail."