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ايجابيات: Customer service
ايجابيات: A non entertainment plane for an international flight even being theoretically a quick flight does not sound good at all
سلبيات: An alternative to providing entertainment on board
ايجابيات: Luggage dispatch courtesy
ايجابيات: The crew was OK, there was nothing they were authorized to do to make things better.
سلبيات: It was too crowded for a pandemic times, there was no space between the people.
ايجابيات: Friendly crew and easy check-in. Comfy seats.
ايجابيات: crew extremely attentive and sympathetic. Great food and perfect confort.
سلبيات: The flight Was with a overbook . They do not let we make a check in by the alegation that the equipament hás been change, verry bad company
ايجابيات: Usual latam crew warm and extra attention
سلبيات: My seat's entertainemnt was displaying some issues, simple to fix, seat 24H
Worst service ever
سلبيات: Flight delayed 7 hours. No proper update was given by LATAM. The food provided in the airport was horrible.
ايجابيات: Neat, polite and orderly. Good Food!
ايجابيات: Seat was fine, it was a very full flight, but even so everything went smoothly.
ايجابيات: Smooth flight
سلبيات: The boarding process was chaotic. Each passenger is allowed to make their own rules and do as they want. My seat felt like there was NO padding.
سلبيات: The boarding. I had a brand new and expensive baggage but was not be able to carry my luggage on because it was said the airplane was full. But when I entered the plane there was a lot (a lot) free space for luggage . i tried to back my luggage up to carry with me but I was not allowed; it was said the flight could be delayed althought there was at least 15 minutes before departing. It was not the first time they lied to clients. I lost my trust in Latam.
ايجابيات: Staff is friendly and helpful.
ايجابيات: On time flight
ايجابيات: Arrived safely
سلبيات: More room in the seats
ايجابيات: Great entertainment options and system
ايجابيات: Fairly ok service from the team, and I saw the attendants being attentive to a seating mix up in the row ahead of mine. Thought things could have been a little clearer in the transfer from the gate to the shuttle buses to the plane.
سلبيات: Ran out of Red wine. Waiting 30 minutes for air bridge to arrive
ايجابيات: It was all like expected except for boarding.
سلبيات: Boarding was crowded and confusing. Flight was full and many had to check their hand luggage in.
ايجابيات: People, accommodating, service, everything was good,
سلبيات: Sincerely I don’t know.
ايجابيات: Extremely attentive and courteous crew.
ايجابيات: Doha to Colombo flight seats is very comfortable and crew is very helpful.
ايجابيات: Timeliness, cleanliness, professionalism and courtesy of everybody involved on the trip
سلبيات: There’s always room for improvement that’s for sure but nothing in particular.
ايجابيات: Seating was wonderful.
Crew- Everyone very nice and helpful.
سلبيات: Not sure all my food was gluten free.
ايجابيات: Não funcionou as tomadas para carregar eletrônicos
سلبيات: They lost ine of my bags. Amateur and inefficient. Avoid if possible.
ايجابيات: The crew was amazing, but the seat so small!
ايجابيات: Crew, boarding process, food was decent and served on time
سلبيات: Seats could be a little more comfy but there was sufficient leg room.
سلبيات: Seats are too uncomfortable
سلبيات: Very nice flight, great
ايجابيات: Leave and arrive on time
سلبيات: Very tight seat and entertainment drop all the time
سلبيات: We have made reservations of seats, but the company didn't reserve it. Therefore, we will now have to ask for a reimbursement, which will be additional work for us.
سلبيات: I dont like that when booking with Kayak i domt have the ability to imput my frequent flyer number which would give me priority with American Airlines or latam.
Instead, I had to wait for them to assign seats and was almost unable to board the plane.
ايجابيات: Atl least on time
سلبيات: Start the boarding early It was set to statt 2:20 and starts after 3:00 am
ايجابيات: Below average experience
سلبيات: Need to be better on almost all aspects. Particularly, entertainment and service
سلبيات: My reservation was changed last minute without it being communicated to me. Had to come back the next day to the airport.
ايجابيات: More or less
سلبيات: Boarding on time
ايجابيات: Right on time, easy boarding. Really clean restrooms onboard
سلبيات: A bit more space in the seating
سلبيات: Long line at check in. The changed the gate but did not revise the sign. The plane pulled out from the gate 1 hour late. Got to GRU late and missed my GIG flight. No I have a 7 hour lay over. Never fly LATAM again
سلبيات: I found a buble gum on the table
ايجابيات: TV’s, nice seats, clean
سلبيات: Seat family together. I was traveling with my children and they separated my husband so he could not help me. :(((((
سلبيات: AC too cold
سلبيات: Too much time waiting for the luggage
ايجابيات: Best pilot ever! Flight attendant Ana absolutely adorable
ايجابيات: In time departure and arrival
سلبيات: Had to pay for food, even a coffee.
سلبيات: My check-in Miami Airport with American Airlines was terrible , big lines total mess. Was a share fly, TKT Latam flying whith AA plane. On the way back check-in in Rio de Janeiro was beautiful! So easy.
ايجابيات: Business class is allways good
سلبيات: A one day delay was such a bad thing mostly because of no information of LATAM
ايجابيات: Everything was great, food it´s very good
سلبيات: 8 hour flight may have wi-fi
ايجابيات: Crew very cooperative
سلبيات: Plane is way too old
ايجابيات: Online The wine
سلبيات: Take seriously all restrictions of size of carry ons There was so many persons with two backpacks plus 2/3 bags. Food was mediocre and plane was very noise. Finally, get a finger
ايجابيات: Comfort if aircraft.
سلبيات: Service has significantly worsened ever since LA bough JJ. If it weren't for the fact they're only ones operating a direct flight from SSA/MIA, I would not fly them again.
ايجابيات: New plane
ايجابيات: The pilot landed the plane perfectly.
سلبيات: Aircraft too noisy.
ايجابيات: As malas foram bem tratadas, sem deterioração
سلبيات: Os assentos são muito pequenos, foi muito desconfortável o tempo de viagem. O tempo de espera em pé na fila também foi muito grande, acredito que no total uns 20 minutos, mas podem ter sido mais, ainda assim, muito tempo para mim, que carregava - ainda que com a perna lesionada - o filho com 17Kg.
ايجابيات: Nice , new plane. On time and great onboard service.
سلبيات: I have yet to.get my luggage! TODAY IS THURSDAY AND I believe my luggage is still in Sao Paolo, Brazil since Sunday.