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|أفضل مسار||مطار سيدني إلى ميلبورن|
|أفضل مطار||مطار سيدني|
ايجابيات: Nice cabin crew, nice boarding, ontime departure, clean aircraft.
سلبيات: Check-in agent at bag drop counter was a sour puss.
ايجابيات: On time
سلبيات: They don’t offer refunds only vouchers. That robbery for anyone traveling internationally, they cannot use a voucher in a year
سلبيات: Keep it up
ايجابيات: Price was right. On time.
ايجابيات: We arrived safely and on time.
سلبيات: The pricing seems low when purchasing the ticket, but we were charged $45/bag for our carryon bags that could easily have fit in the overhead bins (and on a separate flight with another airline that is what we did). Seems like a money grab to charge for the carryon if it weighs more than 7g or whatever small amount. Just take that cost into account when booking your flight.
ايجابيات: Seat was excellent.
سلبيات: Nothing. Point A to Point B. Get me there on time and in one piece
سلبيات: Long lines for bag drop
ايجابيات: No super comfortable seat but yes great crew.
ايجابيات: Not much
سلبيات: Remote stand boarding
ايجابيات: Both good
سلبيات: Having to pay for baggage & food for such a long flight
ايجابيات: Great crew and seats were very comfortable
سلبيات: The person sitting next to me was extra nervous which was a little un nerving
سلبيات: Absolutely nothing - well done Jetstar
ايجابيات: On time arrival
سلبيات: Horror ale checking and baggage procedure
ايجابيات: Price was ok
سلبيات: Flight was 90 minutes delayed. No updates in terminal. No apologies from crew
ايجابيات: The crew were not particularly friendly. They were somewhat abrupt.
سلبيات: The crew’s attitude to passengers and manner of communication. The flight was delayed by about 20 to 25 minutes but there were no announcements about it or apologies for the inconvenience.
سلبيات: No leg room.
ايجابيات: It is a short trip and it is easy to get on and off the flight without too much hassle. Except when it is raining as you have to walk from the terminal to the plane. No Food or Entertainment is provided as it is such a short flight
ايجابيات: Value for money flight.
سلبيات: Flight running late causing ongoing difficulties later in the evening. Flight crew could have been more aware and in control of rowdy, annoying passengers causing difficulties for others.
ايجابيات: Good value flight.
سلبيات: Flight was delayed and then put into stack in Sydney - but given the Sydney weather over the weekend maybe that was to be expected. Flight crew could be more aware of annoying teenagers and others being disruptive in the cabin and painful for other passengers.
ايجابيات: Early morning flight meant no delays. Walked straight on the flight and we were off. No fuss...
سلبيات: The flight announcements were loud and abrasive which woke everyone sleeping on the early morning flight. No doubt is was that particular cabin manager and not the norm.
ايجابيات: Efficient, professional crew
سلبيات: More space. Snacks, at least a drink! (that doesn't require more expenditure)
ايجابيات: Seats okay but would not recline
سلبيات: Our flight was delayed because of poor rostering due to one of the crew being out of hours and another crew member had to be brought from Brisbane to Sydney to join the flight. Not very professional in my eyes.
سلبيات: Boarding was chaotic. They started boarding from the back, which is fine, but never indicated that the forward seats could board and never checked to make sure people were boarding in the proper groups. Terrible process.
ايجابيات: No the crew weren’t amazing & the seats were just okay. The flight was pretty full. The guy driving made two safe landings at Avalon
سلبيات: Jetstar - c,mon, it’s an airborne bus really.
ايجابيات: I loved the process and crew communication in consideration of the amount of passengers.
سلبيات: Considering the media coverage of an airborne virus killing people seemingly quickly - I would have expected an airline (travelling from the genesis of the disease) to supply face masks.... the crew and other passengers expressed similar concerns, perhaps a decent consideration.
ايجابيات: On check in we were offered the extra legroom right at the front, with just the two of us on the row!
سلبيات: I had to claim my bag between Jetstar flights and then go through security again to my second leg....I flew from Hobart to Auckland today. So at Melbourne I spent several hours in the process Of going to claim my bag, going through security again and rechecking it. Horror...terrible experience. I will never fly Jetstar again....they do not transfer bags between the flights on their own airlines which I booked under the same ticket.
ايجابيات: the crew was amazing
سلبيات: the seats were uncomfortable
سلبيات: Flight cancelled because internet went down on site. However, Virgin Australia and Qantas airlines were able to paper book their passengers and fly to destination. Jet star couldn’t do the same. Even though the internet came back up Jetstar couldn’t complete the passenger flight check in. The Airport staff stated the internet was a risk and instead put 200 people on buses and drove us 5 hours across a 42C desert. Somehow driving across the desert was safer. The icing on the cake was the Internet stayed up for the next hour prior to our bus ride and within the flight crews crew day. So, we could all have flown home with the Jetstar flight crew who actually flew back to Sydney. Yes missed the fireworks and expensive hotel stay on New Years Eve. Finally, Jetstar rebooked is on a flight to Adelaide then to Sydney so we wouldn’t arrive until 945pm. I certainly didn’t appreciate my direct 3 hour flight being turned into a 5 hour bus ride then a 7 hour flight. Oh, please tell them thanks for the piece of cheese and two crackers, apple and apple juice for dinner.
What could be done better.....eliminate Jetstar from your list of service providers.
Brady Palmerino 858-386-3339
سلبيات: May be offered water to everyone.
ايجابيات: Good crew, very friendly. Went above and beyond to find a passenger at baggage claim who left something on board.
سلبيات: Boarding was very delayed.
ايجابيات: Check-in was amazing, kudos to the reception crew
سلبيات: Choices of food is not much of variety, not of good selection & more so not available when i decided to purchase a small beef pie that is quite costly
ايجابيات: Easy check in
سلبيات: The seats kinda hard to set on
سلبيات: Airline lost our bags on way to Australia so we had to buy extra clothing and personal items while here. Then airline charges us $65 because our bags are overweight with the things we had to buy because of lost bags.
ايجابيات: Seat 26A had a faulty back support, with protruding metal spring/wire.
سلبيات: Better maintenance
سلبيات: The crew wasn’t very friendly.
ايجابيات: Crew always happy and polite.
سلبيات: all travellers were polite this trip, which I’m sure was appreciated by the crew.
ايجابيات: Just as same as what I expexted as a LCC.
سلبيات: Flight was delayed and additional baggage charge was non-refundable.
ايجابيات: Crew was great - boarding was efficient and on time
سلبيات: Seats are not comfortable/ergonomic, all movies, tv, games and everything is for purchase - it would be nice to have some free options. Also - no complimentary beverage/snack service.
ايجابيات: We were given delay updates regularly, even when the delay time remained consistent.
سلبيات: We had to empty our water bottles prior to getting on board which felt like a waste of resources. If it is necessary to do so, maybe it would be beneficial for the staff to let us know why we have to dump clean water down the drain.
سلبيات: plane was over an hr late due to tire needing changing. Staff we unapologetic about it.
سلبيات: All perfect recomendable thanks
ايجابيات: no amazing crew and no warm and fuzzies
سلبيات: Pre bought meals and wasn't permitted hot chocolate for children. Eventually given and nothing said. On the journey over hot choc offered. Not a big deal. I think you fall down in customer service by not supplying a little like coffee and hot choc and a free snack. Possably will avoid flying Jetstar again. Service is paramount. And no entertainment available because it wasnt a long haul just a short haul though international. Mmmmm no to Jetstar i feel. I own a resort and i know what customer service must feel like.
سلبيات: Flight was canceled.
Service and food
ايجابيات: Service was great. Best food hubby and I ever had on a flight, international or domestic!
سلبيات: No issues!
سلبيات: Seating is not spacious. No free snacks or beverages. But the price was right!
سلبيات: tv entertainment,i wish i had realised that there was no TV for the children.
سلبيات: A little more leg room
ايجابيات: Love the cheap fares and easy check in
سلبيات: So cramped! No leg room
ايجابيات: The crew were friendly and tickets were a great price
سلبيات: No legroom at all, very cramped
ايجابيات: Seats were fairly comfy
سلبيات: Who eats mandarins on a plane i ask you???
ايجابيات: I like the lady who checked me in.
سلبيات: First of all, your selection of food could be way better. You’re traveling between two places that have extensive access to rice - why is your gluten-free menu so poor? Your airline crew are scary and I’m worried that if there was a true emergency none of them would know how to get us off the plane safely.
ايجابيات: Nothing - terrible airline
سلبيات: In flight entertainment, free water, less strict on carry on weight
ايجابيات: Everything went smoothly
سلبيات: The overcharge for baggage being slightly over weight