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|أفضل مسار||مطار كيفلافيك الدولى إلى Kastrup Copenhagen|
|أفضل مطار||مطار كيفلافيك الدولى|
ايجابيات: Easy flight, and boarded in the front and back of the plane. Made it easier and faster to get on.
سلبيات: They aren’t too clear in baggage charges. I got standard fare, but still had to pay for my checked bag for both ways.
ايجابيات: The crew was nice, however, they also give varying information. We had frequent flier tickets and when I checked in, the screen stated no extra charge for check in bags and I also called the customer service. When I got to the airport in Hamburg, they wanted to charge me $100 for a bag. I asked the lady behind the counter to call the main office because she said she has no authority to change the fee. I called the main office and had the person in office tell the agent at the airport that it is a mistake and that there is no charge.
سلبيات: Better communication between all aspects of the company.
ايجابيات: My seat cushion was out of alignment so not great. But I like the two side seat configuration.
سلبيات: Boarding is a zoo. Board by row. It’s faster.
ايجابيات: I liked the northern lights look after boarding upon introduction of the captain and crew members. Everyone was super personal and uninformed looked great. The best part was when they started boarding from the last row, which is the most logical and efficient way to do it
ايجابيات: Icelandair crew were very hospitable and accompodating
سلبيات: I have never sat in such a narrow seat. Literally could not put my hand down the side to pull out my seat belt. Two days later I still have sores from where the side of the seats hit my hips. Did not even provide complimentary peanuts.
ايجابيات: Fast boarding and on time
ايجابيات: That I got to visit a place as mystical as Iceland for such a low and affordable flight. My departure flight with Iceland Air was on time and although the return was a bit tardy the company did an excellent job with being transparent.
سلبيات: The flight crew could have been a bit more polite
Got assisted to the plane by airport staff as I was in a wheelchair
سلبيات: Food on board was awful. Ordered hamburger but not availabe having already pre paid. Pizza was poor quality and had no taste. Range of food disappointing
سلبيات: Took far too long for drinks service into the flight. Almost 2 hours in before drinks came around to me
ايجابيات: Love the 757 fleet of Icelandair. Professional crew.
سلبيات: Every flight was late and no effort to do anything about it. Flying in the mid 400’s turned a 1hr 40min layover into a run for the connection. Far be it to use more fuel to deliver on your schedule. I’ve been on too many flights where the pilot found the gas pedal to make up for things on the ground to not think this is Icelandair policy and therefore will have a good chance of happening to me again with them.
ايجابيات: Good experience overall, no issues at all
ايجابيات: No legroom
سلبيات: More legroom and snacks offered
ايجابيات: Seat was comfortable, enough entertainment, staff is super nice
سلبيات: I was surprise that we were given food (i.e. sandwich) and blanket on the way to Iceland flight 614, but not on the way from Iceland flight 615. Still don't understand why
ايجابيات: Crew and pilots were amazing. Very comfortable flight.
سلبيات: Cabin was a little to warm.
سلبيات: No internet as described. Little leg room. Small seats
ايجابيات: The crew was friendly, the planes clean, flights on time. The blankets were a very nice touch.
سلبيات: On my first flight, I paid for use of wifi, but it kept kicking me off the connection. Repeatedly, the entire time. On the second flight, there was no option for wifi at all. It would have been nice to pay for wifi once for use all the way to my destination.
سلبيات: Food options
سلبيات: Food options
سلبيات: It was too warm. The air above was not cool
سلبيات: Not enough room, way too crowded, all food is charged, entertainment content is pre-historic. A lot of room for improvement for the price you pay
سلبيات: Better organized boarding Snacks (only via purchase)
سلبيات: Another no go!
سلبيات: If the flight actually left! It was canceled for a reason that was not given. I was rebooked the next day on another airline. Lost a whole day.
ايجابيات: On time. Good entertainment.
سلبيات: No free food, limited beverage service, pushy crew.
ايجابيات: Was on time.
سلبيات: Unreasonable TSA procedures in Iceland. Waste of time and precluded any time to get food or use the bathroom.
ايجابيات: Crew was great, everything was timely and efficient.
سلبيات: Even the layover was good. Seeing the northern lights from.the plane was spectacular
ايجابيات: Long flight, the pillows and heavier blankets were a nice welcome. Pretty empty flight on the way to Iceland so everyone was allowed to stretch out.
ايجابيات: Everything was on time, crew was professional, flight was really pleasant
سلبيات: Boarding was really uncomfortable - line starts at one floor and then you have to slowly climb the stairs one step at a time while holding your carry on bag. Line move slowly because of required security questioning at the gate. It’s an absolutely normal procedure and staff was really nice, but stairs - that’s what make your experience unpleasant.
ايجابيات: The getting Paris France with no delay was great! The crews where nice and the check in with quick.
سلبيات: If the airline can offer more food selections for customers who fly on economy class that would of been a plus.
ايجابيات: I’m a fan of Icelandair. We have only done the Saga Upgrade so I cannot speak to economy. Food is great, seats are comfy, and entertainment is great.
سلبيات: I don’t really know what happened but it was over an hour for us to get our bags afterward at SFO which caused us to miss our connecting flight to LAX, so we had to wait until next day to fly. This was also the busiest travel day of the year and storms everywhere so likely out of their control. Not the hugest deal but was harder to get on connecting flight since Icelandair doesn’t have a ticket counter at SFO. Would never prevent me from flying with them again, I always have issues at SFO so avoid that airport altogether anyways- will try to go around going through there on our next iceland trip!
ايجابيات: Seats not that good need softer seates for long
سلبيات: Dissapointed that my flight info screen does not rotate and update the screenshots like they used
ايجابيات: Crew are great. Very professional.
سلبيات: Can’t complain.
سلبيات: More comfortable seats
ايجابيات: Great entertainment options
سلبيات: No internet from Chicago to Iceland didn't help
ايجابيات: The crew was very nice.
سلبيات: I think the airline should offer something to eat on these long flights. For example, a small sandwich & a drink.
سلبيات: They need to check the tv screens. On two different IcelandAir planes my screen wasn't working.
سلبيات: Terrible meal options for an overseas flight. Discount airline-style buy your own meals not clear when purchasing ticket, poor drink service. Poor entertainment options. Ticket price did not reflect bare basics discount airline class of flight and service. Very disappointing.
ايجابيات: Everything, very nice crew . Just gave you the feeling you were in good hands . Would highly recommend Iceland air.
سلبيات: You have to pay for your food. What’s up with that?
سلبيات: It wasn't at all clear that checked baggage was not included. This added a surprise extra hundreds of dollars to our trip.
But the flight itself was fine, seats were too close when reclined, but everything was on time and efficient.
ايجابيات: The crew was so awesome. The food was awesome. Please note that we were in Saga Club so I am not speaking to economy.
سلبيات: Tv unit was broken in my seat.
ايجابيات: crew was verry good
سلبيات: more pading for the seats
سلبيات: All good
ايجابيات: Great aisle seat on a modern plane.I was in the middle seat on an older plane for the trip there (close to 8 hours), and it wasn’t as comfortable. The trip from Reykjavík to Seattle was great: comfortable seat and more room, though they were both in the same fare class.
ايجابيات: Crew was very nice, efficient
سلبيات: Boarding in Iceland
سلبيات: Warm bus for the transfer from one plane to the next
سلبيات: Warm bus for the transfer from one plane to the next!
ايجابيات: Arrived safely
سلبيات: Warm bus at the Reykjavik airport
سلبيات: The seats are too hard to sit in for more than an hour or two, and would sometimes not stay reclined. There were no free snacks or food, and it was a five hour flight.
ايجابيات: Crew was pleasant, flight was excellent, boarding was smooth, LOVED water upon arrival on plane
سلبيات: Seats were uncomfortable, provide herbal/decaf hot tea, dried fruit snacks, BETTER SEATS, More plush maybe lumbar support, peanut butter & jelly sandwiches, minimal air circulation
ايجابيات: They had a pillow and blanket in my seat for my overnight flight and offered a full bottle of water upon boarding.
سلبيات: My TV didn’t work - long flight to have no screen access.
ايجابيات: The price
سلبيات: Have a bigger airport in Reykjavik. Being bussed between connections is not efficient or comfortable and leaves little time in the layover portion of the journey.
ايجابيات: Crew was great and seat comfortable except my entertainment system wasn’t working. But the crew member offered me a different seat.
سلبيات: They forgot our vegetarian meal requests on both flights. Few drinks. Old movies.
ايجابيات: The crew was very attentive. They constantly made sure we were hydrated and comfortable.
ايجابيات: The overall experience was okay, no food service and seats were not super comfy.
سلبيات: More leg space for a long flight and free snacks.