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ايجابيات: super? ok
سلبيات: better food
ايجابيات: Yes crews were amazing
ايجابيات: Food better than normal
سلبيات: Comfort.. Sits still old and not roomy as normal.
ايجابيات: Great crew. Efficient loading and unloading.
سلبيات: Even though in business class I never got comfortable.
سلبيات: I was very confused by this trip as I always recommend Swiss airlines.Traveling this time with my sister&nephew,their tickets couldn’t be found,&we were almost denied any even if we had proof that we purchased them.Plus,they were denied any upgrade in business class with me as there were emptyseats.
ايجابيات: They had a gluten free snack available for me!
ايجابيات: Pleasant crew
سلبيات: Only discomfort was Florence airport. Airline service was very good.
ايجابيات: Flight attendants were all nice. People in boarding are HORRIBLE. Seems like they didnt know what they were doing. It was so disorganized. Went thru 3 passport check. Flight was delayed leaving and getting off the plane then the 3 passport check after that.
سلبيات: Only 1 passport check. More organized for people to board.
سلبيات: first plane was delayed few minutes and second plane - to boston - didnt wait and we missed them thanks a lott swiss - worst airline ever.
ايجابيات: Nothing. No plug ins to charge phone and no entertainment.
سلبيات: Entertainment and more space. Plane super full and so so cramped.
سلبيات: I would never use the site to book flights again unreliable disorganised no customer focus misinformation in Web site which resulted in me having good to buy additional ticket from Gatwick at great expences and inconvenience
ايجابيات: Efficiency of staff
سلبيات: cold croissant for breakfast/snack and no other alternative
ايجابيات: Clean plane, good seats
سلبيات: Staff was not particularly friendly
سلبيات: Our incoming flight was delayed so we missed our original connection. We were rebooked on a flight 5 hours later. That flight was then further delayed by 1.5 hours because that incoming plane had left London late. So we got to Florence 8 hours later than anticipated all because Swiss flights are not running on time.
ايجابيات: Wine and food.
سلبيات: It was hot. Extra charge for carry on, $65.
ايجابيات: A short flight, so, it was just fine. A very friendly crew.
Delays with no notice
سلبيات: Second delay of my return trip with no notice from the airline. Swiss employees herded passengers like sheep forna second passport inspection after the 3 hour delay, speaking to passengers in an abusive tone. It made me extremely uncomfortable.
Worst Travel Experience
سلبيات: This was beyond the worst travel experience I have ever had. First, there was no gate information desk so we could only see our flight was delayed on the flight board with no further information. When we tried to ask a person working at a gate we quickly got "I don't know, there's no information for you", until eventually after an hour of no information we knew we would miss our connection from Zurich-Boston. We couldn't possibly figure out any other way of getting home to Boston because again, there were no information desks for this, just gate check points. When we got to Zurich, we had missed our connection by about 30 minutes which meant we had to wait in a line for a transfer desk and be put on a new flight. After 2.5 hours of waiting at the transfer desk we were told was the only one we could go to, we had enough and went to a different transfer desk where there was a minimal line. After 30 more minutes we were helped there but by that point there was no chance of getting home to Boston that night. We were put up in an "airport hotel" 35 minutes out of Zurich with a voucher for 20 francs for dinner and 20 for breakfast. The problem with this accommodation was that we didn't get to the hotel until 11pm when the restaurant there had closed. They gave us water, an apple and a hot sandwich that was one of the soggiest things I've ever attempted to eat. We only could get 4 hours of sleep because there were only 2 shuttle times back to the airport and we would miss our new flight if we had taken the second one. People were turned away from the first bus so I can't imagine everyone was even able to make their rebooked flights. Because of the bus schedule being so early, we didn't get breakfast from that voucher either. Overall, this was one of the worst experiences flying I have ever had and what made it especially terrible was the complete lack of any communication or helpfulness from anyone dealing with our situation beside the woman at the transfer desk who helped get us on a new flight. From this experience, I hope to never fly Swiss Air again and get a refund plus some for the debacle we went through.
Long waiting while boarding
ايجابيات: Nice crew
سلبيات: Waiting while boarding
Hasn’t happened yet
ايجابيات: Wasn’t able to make this flight due to delay leaving Boston
سلبيات: Wasn’t able to make this flight due to delay leaving Boston
ايجابيات: Friendly & pleasant flight attendants.
سلبيات: Too close to the bathrooms - doors opening & closing & flushing noises were loud and annoying.
ايجابيات: Swiss Airline was very clean with new planes and a great staff. An overall wonderful International flight!!
Connecting flight a disaster
سلبيات: It was impossible for us to make our connecting flight from Zurich to Berlin because it was located in a different terminal and we had to go through customs first which took over an hour. “Not our fault” says Swiss. Swiss and other airlines should unite in demanding customs allow the connecting travelers to go through 1st.
ايجابيات: same as Lufthansa
ايجابيات: On time, quick flight, excellent service
سلبيات: Nothing -- everything was great
Very professional and efficient
ايجابيات: Everything moved smoothly
ايجابيات: Great, friendly service. Super food on a short flight!
سلبيات: Everything was great.
Great Flight! Great service! On time!
ايجابيات: Good food, and generous. Staff was courteous. Flight was on time. Swiss are very precise.
ايجابيات: Crew, timing, professionalism, cleanliness,
سلبيات: Late & bumpy
Helvetia legroom poor
سلبيات: Baggage check-in at both Chicago O'Hare and Venice Marco Polo was very slow.
ايجابيات: Took a quick flight to Zurich. The whole trip was less than an hour. Everything went smoothly.
Good transit flight
ايجابيات: Near on time arrival,
سلبيات: Had to stand a long time on the bus to get to plane
سلبيات: Missed flight by minutes. They would not let us at a change fee and we eirher had to pay almost $7000 for the same flight the following day or book with a different airline which we ended up doing.
ايجابيات: The service was outstanding.They were all so nice.
ايجابيات: Service, food, chocolate,
سلبيات: No wifi
My son changed our flights as I was not notified these flights had can
ايجابيات: My son thankfully was able to switch our flight
سلبيات: I was not notified original flight had been cancelled
ايجابيات: great flight in time
سلبيات: they are selling connections too short
Great movies and big screen,
ايجابيات: seats and movis
سلبيات: Our flight was rerouted due to weather, which was fine. Unfortunately after we landed at an alternate airport, Swiss Air was completely disorganized. Communication with the effected passengers was sparse. Very unimpressed with Swiss Air.
My seat was double booked on Budapest flight (21A)
سلبيات: My seat was double booked and I couldn't sit down what was on my boarding ticket. I received this seat at the beginning of my trip in San Francisco during check-in, however apparently Swiss has arbitrarily overridden seating in Zurich. The crew on Budapest flight were rude, and ultimately didn't do anything when I brought this to their attention. I'd like some form of compensation for this inconvenience.
ايجابيات: Basket of Swiss chocolates served. Even though the flight was short, we were served a croissant, drink, and the yummy chocolate.
Swiss air canceled our flight two days before our scheduled flight
سلبيات: We were left in Italy a day longer and so we had to incur the cost of hotel and meals for an extra day. Our hotel had no rooms for us so we had to pack up and find another hotel
ايجابيات: Everything was good, good staff, good servise.
سلبيات: Tight seating
ايجابيات: Perfect hours of the flight
سلبيات: Food (sandwich dry...)
سلبيات: Swiss cancelled our original flight. Put us on a much later flight that would not connect to our flight to Newark. Instead they put us up in a hotel in Zurich and put us on a United flight the next day, both my husband and I reached missed a day of work because of this.
سلبيات: No snacks, half cup juice. Boarding-no organized lines.
Outstanding Service and Food/Beverage
ايجابيات: Service and Food/Beverage were very good
ايجابيات: Leg Room good at emergency exit row
سلبيات: Not a lot of help at the airport.
سلبيات: Late by 2 hours
A new bombardier c100 flight
ايجابيات: Quick, awesome, Swiss Crew as always perfect.
سلبيات: Turbulence but it’s a service problem )
ايجابيات: Like everything
ايجابيات: Two free snacks and friendly and very helpful staff members.
سلبيات: If I had to change something, it would be food. But this is a personal reason. I just didn't find it tasty.
سلبيات: The plane was late at arriving, and therefore late to leave from Warsaw leaving very little time between landing in one place and the next plane leaving. It would have helped if we were reassured that the connecting flight would wait instead of running through the airport.
ايجابيات: Nice flight
سلبيات: I was not flying from zagreb they have change my flight from ljubljana to zurich 8h before traveling
سلبيات: The itin. did not show the departure gate in Heathrow Airport, so the taxi took us to term. 03, while the actual gate w3aqs at term. 02.....long way to change and walk for two seniors.