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ايجابيات: The back restroom was kept clean throughout the flight. A meal was served.
ايجابيات: Very good free food, which was very nice. Friendly, helpful attendants.
سلبيات: They had no earbuds so I couldn’t use the entertainment.
ايجابيات: Crew was knowledgeable about islands.
سلبيات: There were no precautions taken due to Covid. It felt very crowded and gave us a feeling of insecurity.
ايجابيات: The flight was cancelled by the airline for no good reason, and it was hard to get the refund for the tickets.
سلبيات: Better would be to actually use the flight.
ايجابيات: Always very hospitable and attentive crew.
سلبيات: Love that Hawaiian offers quite a bit of food during flight, but there are no vegan options.
ايجابيات: Was easy on and off and seating was as expected
سلبيات: Thought the whole experience was fine
ايجابيات: Friendly onboard crew
سلبيات: Boarding and Departure was delayed without explanation. But not a big deal.
ايجابيات: Friendly crew
ايجابيات: Lots of space
سلبيات: Broken backup computer not identified until 5 minutes before takeoff. Pilot said would be delayed one hour. Delayed four hours and didn’t get in until midnight, with busy day at work next day. Four hours is a lot longer than one hour. Just say four hours up front. Luckily we didn’t have to make a connecting flight. I would have been quite upset if I missed a connecting flight because they said it would only be a one hour delay and I didn’t try to switch to another flight because I was falsely told it would only be one hour.
ايجابيات: The crew was really nice
سلبيات: If we took the flight. It never happened
سلبيات: Hawaiian airlines handling of canceling flights due to the virus was not good. They just canceled without notice or help on putting me on another flight home. JetBlue was amazing and took care of everything for me. If it wasn't for JetBlue notification of canceled flights, and a manager taking care of rebooking for me, I would not have made it home to Hawaii. Hawaiian airlines was no help at all
ايجابيات: Awesome airlines. Everything was very comfortable
سلبيات: I was very pleased with their services
ايجابيات: Very nice flight and helpful agents
سلبيات: Free drinks? No they didnt have them but that would've been nice
ايجابيات: What a great flight! The crew, the food, the seats, the entertainment, EVERYTHING! Thank you!
سلبيات: Plane had no fuel so we had to wait 2 hours For it to refuel elsewhere. Then the crew ran overtime so we had to wait 3.5 hours for a new crew. From exactly where the plane had refuelled
ايجابيات: Friendly crew, efficient.
سلبيات: Check in with partner airline was super glitchy
ايجابيات: First class was super comfortable!
سلبيات: If there was eggs with the breakfast
سلبيات: I loved the extra space on the plane and that food was served, as well as drinks and snacks. The whole experience was a wonderful welcome to the islands!
ايجابيات: Crew was excellent. Service and friendliness were outstanding. First class seats in are like cocoons with privacy and full recline seats. Individual IPads for personal entertainment; movies, TV and music.
سلبيات: Food was Hawaiian/Asian? Noodles, grilled Tofu, and marinated vegetables not to my personal liking.
سلبيات: Less uncourteous flyers
ايجابيات: The crew was kind and friendly
سلبيات: Cushions could have been better. Butt got sore
سلبيات: Security screening in Maui was horrendous
ايجابيات: Crew was amazing!
سلبيات: Getting through the ag inspection followed by security was a bear!!!
سلبيات: I dont like theyre checkin in process. Dont like that they dont have tablets and only rely in theyre app for entertainment. Prefer Alaska for these reasons.
ايجابيات: very friendly and helpful
ايجابيات: Friendly staff and excellent service
ايجابيات: The crew was ok the seats were not comfortable at all
ايجابيات: Crew was amazing
سلبيات: Seats were very uncomfortable for a long flight
ايجابيات: Yes seat is comfortable
سلبيات: The Food
سلبيات: Seats too close together, barely recline, have to use own device to watch a very limited selection of programs
سلبيات: Waive change fees
ايجابيات: New airplane. Ability to use my own device to view entertainment.
سلبيات: No vegetarian hot food options.
ايجابيات: Crew was helpful and super friendly.
سلبيات: Breakfast sandwich needs to be better, not everyone likes pepper cheese.
ايجابيات: The crew was courteous
سلبيات: Everything else, from the broken Monitor, to the awful food everything else was terrible
ايجابيات: The temperature was comfortable. I liked the movies provided.
سلبيات: I didn't like having to use my own device for on flight entertainment. My phone is too small for the space provided making it a little awkward to watch a movie. I also felt very cramped and didn't know there wouldn't be a window in the seat ahead of the emergency exit row. Also, I have food allergies so the food provided I could not eat. The main meal hit 2 major allergens (wheat and eggs) and even the first snack, potato chips, had wheat in them!
ايجابيات: Great compared to other airlines food needs work
سلبيات: The food is disgusting
ايجابيات: I liked how welcoming the environment was. I also liked the wide variety of entertainment.
سلبيات: I have many food allergies which meant I couldn't eat a single thing that was served. Also, there was a lot of advertisement.
ايجابيات: The flight, seats and crew was nice.
سلبيات: The boarding did not seem smooth and the food is not very good unless you buy something.
سلبيات: inflight wifi should be provided.
ايجابيات: The seat was fantastic, the crew were great.
سلبيات: There was no entertainment for my seat, or the seat next to mine.
ايجابيات: crew was nice, but did not come around enough to pick up trash.
سلبيات: entertainment system didn't work, food was mediocre
ايجابيات: Crew was amazing, great service
ايجابيات: on time, clean, excellent crew.
سلبيات: Please offer vegan options on your mainland flights. I know this is offered on international flights, so you are aware.
سلبيات: The food was ok
ايجابيات: I like the ability to have an upgraded seat, and also the staff is very kind and warm
سلبيات: They really need to try and put a passengers with small children or infants in one part of the plane. These parents aren’t held to any modicum of manners or basic respect for the other passengers around them. If I say something I’m the awful person, when I paid the same amount if not more than that awful child who kicked the back of seat and screamed the whole 5 hrs home. I’m not talking new parents navigating a baby and crying, that’s gonna happen. I am talking about the hideous humans who have decide to have children and check out on being a parent. It’s effing miserable.
سلبيات: The trip went like clockwork and the flight attendants were very friendly and helpful. It was a very long flight but we got 2 meals and all non-alcoholic drinks at no extra cost which was nice.
ايجابيات: The seats were suprisingly comfortable for economy class and I am over 6 feet tall
ايجابيات: Nice touch to have a blanket and pillow placed on each seat for our red eye flight from Honolulu to SF.
سلبيات: Couldn’t select our seats online when checking in. Had to wait in a long line at the gate to get our seat assignments from the gate agent.
ايجابيات: Most everything!
سلبيات: Cabin was very cold!
ايجابيات: Reasonably priced
سلبيات: More cushioned seats
ايجابيات: Very polite and friendly crew.
ايجابيات: Always a good ride.
سلبيات: Keep loud teenage girls from a 2 hour party at gate 21 and too loud on the plane. I know it's not really your fault but a public place in an airport is not the place for cards and other games with 6 girls sitting on the floor
ايجابيات: The entertainment was nice. No need to download app.
سلبيات: The complimentary snack was nice. We don’t have that in the mainland coast to coast flights. Keep serving it.
سلبيات: Super helpful because I was in a wheelchair
ايجابيات: Appreciate it was a direct flight. The crew was friendly. However on the return flight after my checked baggage with checked my electric Clippers were not return to buy bag. I wrote several emails and made several phone calls and received no response. I bought a replacement pair but they're not nearly as good. I'm very disappointed.
ايجابيات: First class seats are great and so is the service
سلبيات: Food was horrible. Salmon appetizer was inedible and entree was weird. Definitely not a first class meal
ايجابيات: Great crew even for such a short flight.