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رمز IATA | AV |
---|---|
المسارات | 135 |
أفضل مسار | Jose Maria Cordova Intl إلى مطار إل نويفو دورادو |
المطارات المخدمة | 47 |
أفضل مطار | مطار إل نويفو دورادو |
ايجابيات: Perfectly organized. Clean and well sanitize.
سلبيات: N/A
ايجابيات: We took off on time
ايجابيات: Puntualidad
سلبيات: Quise comprar un equipaje 3 dias antes, la app es malisima, trate mil vecss
Imposible siempre fallaba
Lleve al aerop los comorobantes e igual mw cobraron el
Doble, la gerete una maleducada me trato super mal, me pidio comprobantes, le mostre y no hizo nada
Horrible atencion!!!!?? Desastre
ايجابيات: Flight cancelled at last minute still awaiting refund to my credit card. 4270 xxxx xxxx 9954
سلبيات: We understand the problems with cancellations but refund online after phone agent said that was the only way is still missing.
سلبيات: My wife lost the fly for delay in the first fly from Cúcuta to bogota
ايجابيات: Comfortable flight good crew
سلبيات: The boarding process could use help, to chaotic at times but some of the has to do with the countries policies. But I’d give it a B+
سلبيات: We were not allowed to check my bag in line 2 hours early. Time listed on e boarding pass was at gate but we were in line 2 hours early and not alerted to get put ahead in lines. Misleading us and 3 others we knew of to not allowed to check bags or go to gate. Had to rebook next available 1 1/2 days later.
ايجابيات: Crew was ok.
سلبيات: Four people at the desk in the check in as area, totally insufficient for the whole operation in a busy day.
سلبيات: PRICE
ايجابيات: Buenos protocolos COVID
سلبيات: En la reservación de kayak no aparece el código de reserva de vuelo de cada aerolínea. Para encontrarlo hay que buscar en la página help.kayak. Al no tener ese código disponible a la mano lo se puede hacer check in. Estuve llamando al Contacto Center de Avianca y el servicio fue muy deficiente.
ايجابيات: Every thing was very good
ايجابيات: Everything
سلبيات: Snacks and drinks
ايجابيات: But this time everything was organized
سلبيات: Put the same way that’s its right now each get out by groups
سلبيات: Excelent
ايجابيات: Flight was on time
سلبيات: Food was horrible and no drink options. I hate diet soda yuck
ايجابيات: The plane was on time
سلبيات: Food was horrible. No drink options.
ايجابيات: The puntuality
سلبيات: Possibility of entertainment in the plane
سلبيات: I purchased a fully refundable ticket. When the flight was canceled I got squat. Eventually got a voucher from Avianca. I paid for a ticket to get money back, not a voucher. Kayak where is my money!
ايجابيات: In general everything OK
ايجابيات: Cleaning
سلبيات: Water and snack
ايجابيات: NA
سلبيات: Na
ايجابيات: Everything was amazing
سلبيات: Nothing
سلبيات: They put mi to buy a reverse ticket from Medellin to Madrid, . I dont see the reason !!!!! I dont use it
ايجابيات: Yes, the travel was excellent, from Medellin to Bogota and from Bogota to New York, thank you so much.
سلبيات: The next time I will contact you to buy my tickets to travel.
سلبيات: The flight attendant was rude.
ايجابيات: Amazin crew a comfort.
ايجابيات: The crew was amazing, Seats are very comfortable on business class.
ايجابيات: Customer service didn't help me change my flight!
سلبيات: Customer service didn't help me change my flight!
ايجابيات: Customer service didn't help me change my flight!
سلبيات: Customer service didn't help me change my flight!
ايجابيات: Service is terrible on my way to Peru the entertainment unit in front of me did not work I am formed SteFf but all they could say was they would help me but we never return very disappointed returning from Peru our plane got stuck in Bogotá Columbia we’re trapped inside the plane For three hours with no air-conditioning when we finally disembarked they offered us to stay in a hotel but the voucher process also took a very long time we ended up going to the hotel at 3 o’clock in the morning in order to get up at 5 o’clock in the morning for the return flight very disappointed with that flight of Avianca again or would I would not recommend Avianca to anyone
سلبيات: Hire competent employees
ايجابيات: my flight going to Peru was disappointing the entertainment unit in front of me did not work I tried to get help from the steFf but they just smile and walk away service was terrible on my way back from Peru the plane broke down in Bogotá Columbia we were trapped inside the plane for three hours with no air-conditioning we disembarked and they offered us to stay in a hotel but the hotel voucher took a very long time to receive we ended up going to the hotel at 3 o’clock in the morning to get up at 5 o’clock in the morning for the return flights very disappointed will not fly Avianca again
سلبيات: Hire competent SteFf
سلبيات: Got to the gate to check In no one was available called no one answered on the line on hold for 4h till some one picked up the phone and they wanted me to buy a new ticket
ايجابيات: No hay variedad en el entretenimiento.
ايجابيات: I like Avianca
سلبيات: Just unboard and board again is uncomfortable.
ايجابيات: Service and friendly staff
سلبيات: keep standards
ايجابيات: Cree was horrible handling the delayed flight eventually postponed until the next day
سلبيات: Better handling of the situation and not keeping people 2 hours in a plane with no air conditioning
ايجابيات: The crew as super nice
سلبيات: The space between lines of seats
ايجابيات: Plane was empty
سلبيات: Avianca lies that my full size carryon baggage won’t fit to try and change me more money. It fit in with ease like it always does. The gauges they use are vastly undersized and they know that as I had to argue with the boarding lady and the other employees quietly agreed with me.
ايجابيات: They treated me super great
سلبيات: El.peor vuelo de mi vida
ايجابيات: Economy was comfortable. Affordable and just great overall.
سلبيات: Faster check in
سلبيات: Flight was late
ايجابيات: Fruit and bread was good
سلبيات: The sandwich wasn’t good
ايجابيات: The crew were very nice. The seats are small.
ايجابيات: The people on the plane were great.
سلبيات: The San Salvador airport is chaotic and not user friendly.
سلبيات: The food was really out of the Avianca standard. The quinoa “salad” was frozen. I asked the flight attendant and he told me it was supposed to be room temperature, but it was crystallized. Understand it was Ash Wednesday and no meat was serve (cheese quiche was ok).
ايجابيات: Everything
سلبيات: Everything was excellent
ايجابيات: Vuelo normal corto
سلبيات: Registro de maletas en el counter fue muy lento
سلبيات: For that size of airplane basing on the fact that it was an international flight not having a USB port or any power source by the seats it’s ridiculous. The boarding process was a nightmare, very disorganized the crew members starting boarding group by group just using ONE of the two entrances available because of it the line to board the plan occupied almost 2 boarding gates. I couldn’t reclaim my seat because it was broke, the quality of the food was very mediocre, crew members attitude were upsetting... uncaring and ignoring passengers call. Another filthy plain ... I had 4 flights with avianca between 2 International fights and 2 national connections, all flights were terrible! The worse part is I probably could’ve flight more comfortable for less money or at least get what I paid for.
ايجابيات: Nothing. I’m very dissatisfied.
سلبيات: Boarding time and process, plain conditions (Very filthy), Flight delayed one hour as per usual.
ايجابيات: The crew was great, they treated me Real nice.
سلبيات: Seats could have more room, specially with handicapped people
ايجابيات: Good
سلبيات: More time for transfer
ايجابيات: Good
سلبيات: All ok
ايجابيات: All is so good
سلبيات: All at time
سلبيات: More opportunities for beverage service
سلبيات: Punctuality and information to passengers
ايجابيات: Flight was on time
سلبيات: Not many entertainment choices
سلبيات: expand scheduels
ايجابيات: seat comfortable
سلبيات: ticket price