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ايجابيات: On time flight, friendly crew
سلبيات: Spacing, with covid one empty seat for every 3 row seat would be better
سلبيات: I really appreciated the pilot keeping us update on the flight during the storm, I really enjoyed flying with Alaska Airlines
ايجابيات: FA moved me to a better seat after seeing me stuffed between 2 other large individuals. Very considerate!
ايجابيات: The crew was friendly and made sure we were comfortable at all times. Loved the warm cookie. A nice touch! We were offered coffee immediately on entering the plane. Perfect for a early morning flight.
سلبيات: Nothing I can think of.
سلبيات: Made up time after leaving late and baggage out on time!! Thanks Alaska!!
ايجابيات: The crew was amazing and the service was efficient and professional!
ايجابيات: Really friendly crew. Smooth flight very positive experience. 10/10
ايجابيات: The crew was courteous.
سلبيات: Our first flight had to be repaired. We were transferred to another flight. The second flight also needed repairs and was delayed. Total delays were 1.5 hours.
سلبيات: Nothing just great
ايجابيات: The crew and attendants Kimberly and Jade were very nice and helpful. The captain was the same as the previous flight from San Jose del Cabo.
سلبيات: This plane had considerably less leg room than the previous plane in the A aisle. I would have booked a different aisle if I knew that I was going to be sacrificing leg room by being in the A aisle over B.C or D aisles.
ايجابيات: This flight had more leg room in the first class A aisle than the connecting flight from San Diego to Seattle. The crew and attendants were amazing and very nice.
سلبيات: Nothing, it was top notch.
سلبيات: Better cleaning in the seats, there were crumbs and trash still left
ايجابيات: Excellent service
سلبيات: All good
ايجابيات: Seats comfy, plenty of room as there was an open seat next to us.
سلبيات: Nicer, friendlier staff. Alaska airlines staff doesn’t even compare to the nice staff on Delta flights!
ايجابيات: Check in in Hawaii was excellent
سلبيات: Less people on the plane, the social distance is NOT followed inside the plane.
ايجابيات: Danny working in First Class was amazing.
سلبيات: The food.
ايجابيات: I lived! 5 stars
ايجابيات: Love Alaska Airlines!
سلبيات: In general, all good given issues were all weather related delays.
ايجابيات: Good crew and entertainment options
سلبيات: Good job
سلبيات: Variety in snacks
ايجابيات: I don't fly often in Alaska ....i was impressed..very nice experience
سلبيات: Social distancing ( one’s seat apart)
ايجابيات: Alaska airlines staff from checking in to flying set the bar in service standards. I have never been disappointed with their professionalism and will continue to use their services exclusively when I can.
ايجابيات: crew was great and the landing was like a paper airplane!!!
ايجابيات: crew was fantastic
سلبيات: less drunk people
ايجابيات: Organización y rapidez
سلبيات: Un cafe
ايجابيات: Friendly crew, comfortable seating, on-time departure and landing.
ايجابيات: I liked that no one was sitting next to me at all in my row on either flight and that many rows were empty, that was a relief.
ايجابيات: Accommodated to an earlier flight without questions asked.
سلبيات: Always been a delight!
ايجابيات: Customer service was excellent
ايجابيات: The crew was fabulous
سلبيات: Better mover options
ايجابيات: The flight
سلبيات: Social distancing. Caught covid on the plane back
ايجابيات: Ground staff and crew were great
سلبيات: Not much
ايجابيات: Crew was good
سلبيات: Full flight amidst this pandemic? Small aircraft does not allow social distancing with a full flight.
سلبيات: Flight canceled to Seattle had to stay in hotel flight leaving 630 am to Lax with all day layover not getting to tampa until 1020 pm not offered any voucher for free flight for compensation I am very upset about the handling of this and plans ruined for medical procedure scheduled
ايجابيات: Nothing horrible service.
سلبيات: Everything . Meet customer expectations and we’ll as accommodations
ايجابيات: I slept. It was amazing. They fed me cheese.
ايجابيات: Alaska air has WiFi for customers and comfortable seats which is awesome
سلبيات: I heard a kid ask for sparkling cider! That would be so awesome at least during holiday traveling for the month of November thru January
ايجابيات: Clean and friendly staff
سلبيات: All great
سلبيات: Seat recline further would be better but I know that’s not doable in economy class
ايجابيات: The cleanliness of plane and it appeared new.
سلبيات: The seating arragnement was next to a paranoid stranger instead of my spouse
سلبيات: I was unable to connect my wifi entertainment once we were up in the air from Anchorage to Seattle but after Seattle to Austin it was no problem
ايجابيات: The gate crew made several announcements about face mask requirements.
سلبيات: Once boarding began, there was no attention paid to distancing guidelines. I never heard anyone being directly reprimanded or corrected for not wearing a mask or not covering their nose while boarding or walking around the cabin. I was very surprised to find out the flight was 100% full. Every seat was filled. I thought airlines were taking precautions to provide space for passengers by leaving some seats empty. I felt very unsafe flying in a 100% full flight where no control for masks was taking place. This was my first time flying during COVID and I had thought airlines were doing more to instill trust in customers to keep customers flying but I will not be flying again until COVID is over as I did not see precautions keeping customers safe.
ايجابيات: The crew was professional in every way,
سلبيات: There were a couple of individuals with oversized carry-ons that held up boarding as they tried repeatedly to get the carry-ons into the overhead bins. Utilizing a carry-on sizing tool in the gate area would have identified these two oversized carry-ons PRIOR to boarding and could have kept everyone safer. Instead, passengers behind the offenders were waiting while the bags were opened, items removed, and another attempt made at stuffing them into the overhead bins, all while passengers already seated were subjected to even more compromised social distancing in enclosed spaces.
ايجابيات: Service and overall cleanliness etc. was very smooth, good and clean. I sat in seat 1A both ways and as the first person to get on and off the flight found the process well laid out, easy, clean and smooth. I also got to witness the boarding process from inside while seated. Very professional and courteous all the way.
The first class cabin was sparsely filled with ample space between us and based on how many people I saw getting on, I think the rear cabin must've been sparsely filled as well.
More on the comfort aspect in the "what would have been bettter section" ... in short, the seats are the weakest link in the chain.
سلبيات: My only gripe is about the seats fitted in first class for this Alaska Air leg (JFKSFO). Like most, my travel frequency has dropped so much that I can finally afford to pay full fare first for the few times I do need to travel. I expect that this will more likely be the norm than not and hope/expect that more among us who can afford to pay extra for the additional comfort, do so. The airline industry will need to keep that segment to get ahead of this seismic shift in travel patterns that 2020 has brought upon all of us. I was hoping to just sleep through it. I normally sleep well/easily on flights (at times, "too well"!) but could not do so on this leg. The seats in first class are just not meant for sleeping and are thus limited in their positioning ... brief napping is the best you can do - carry your entertainment/work or plan on meditating while fully awake. The base is for all intent and purposes, immovable (maybe a couple of inches back and forth at best). There is no concept of a foot rest in the design. The back locks into one of two positions - a vertical one for take-off/landing and a second one tilted about 15 degrees or so. That makes it impossible to stretch the body out while fully supported - so hard to go into relaxed/deep sleep for those who wish to do so. The front passenger seat of a common car offers more for a five hour road trip - something to ponder on, eh? Upgrade the seats ...the extra investment will pay for itself quickly in this age of reduced travel as you'll attract more of those who are lucky to be able to pay a little more to fly in comfort for the few times that they need to. Additionally, sleeping passengers are often the easiest/cheapest to service!
سلبيات: I never received the flight. It did not exist. I had to buy another ticket.
ايجابيات: Fast baggage pick up.
سلبيات: Could use more luggage space
ايجابيات: Middle seas was open
سلبيات: More social distance during check in. Smoother landing
ايجابيات: The crew was nice
سلبيات: There was no inflight internet
ايجابيات: they boarded the back of the plane first (where I was to be seated), plus quick deplaning out the back when the flight ended
سلبيات: Ticketing was "supposed" to open 2 hours before the flight, but opened a half hour late.
THEEEEEN the luggage was lost in Seattle for over an hour, sooooo THE FLIGHT was great. Getting TO the gate, & TEY7NG to get home WITH my luggage.......... NOT SO MUCH!
ايجابيات: Over all experience
سلبيات: Lounge at LAX
ايجابيات: Yes, all was good.
سلبيات: Considering the circumstances (pandemic), all was very good.
سلبيات: Trip was great!
ايجابيات: Great crew on the flight. Good entertainment options and food.