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ايجابيات: Landing 20 minutes ahead schedule.
سلبيات: Nothing much to improve as it only 50 minutes flight
ايجابيات: Could not board due to flight restrictions
سلبيات: Would suggest providing an email to let travelers know if the flight restrictions
ايجابيات: Nothing I like
ايجابيات: the girl next to me was flirty
سلبيات: the girl next to me could have offered her number...
ايجابيات: Aero bridge availability
سلبيات: Choice to meals like McD mix and match. Can choose other combination of same value
ايجابيات: No and No! Seat was cramped. Crew was ok
سلبيات: If they weren’t always on the PA. I was trying to read and someone was always talking
سلبيات: Need to cleanup the cabin.
ايجابيات: Quick and easy boarding and very friendly crew
سلبيات: Nothing really. For a no-frills flight, it was a great value
سلبيات: Flight delayed.
سلبيات: Attentiveness and comfort passenger for any incident.
سلبيات: Attentiveness, we were miss for food purchasing was abit rush.
سلبيات: Not too much delay as usual
ايجابيات: on time despite having to unload luggages for passengers who did not turn up
warm welcome from pilot and co-pilot from cockpit
ايجابيات: Checking in goes well
سلبيات: after booking, air asia changed the flight schedule back teo hours. Then on travel day the flight was delayed another hour. So we arrived around midnight. Air Asia Is somewhat annoying as they’re always trying to sell you something during the flight
ايجابيات: Quick flight
سلبيات: Water should be free
سلبيات: No wifi as advertised
سلبيات: GROUND STAFF LETTING ME CHECK IN AS I HAD NO BAGS AND WAS GIVEN HALF HOUR TO GET ACROSS 4 TERMINALS TO MAKE FLIGHT. MISSED BY 5 MINUTES AND GROUND STAFF VERY UNACCOMODATING
سلبيات: If seats could recline or have a pillow maybe.
ايجابيات: Smooth boarding
سلبيات: Leg room
ايجابيات: Overall price / value is very good
سلبيات: Leg room is very small
ايجابيات: Crew was quick to serve any on-board item I ordered. Happily served with a smile
سلبيات: I’ve been traveling with AirAsia since quite a few years, but recently AirAsia flights are being delayed quite often. This is not how budget airlines usually work. They’re known for their on-time operations. I hope AirAsia works to improve on this issue.
سلبيات: The AC created so much smoke that I couldn’t see the stewardess during the safety instructions
ايجابيات: Nothing. It's cheap and really not because you pay for everything extra.
سلبيات: Rude customer service. Baggage cost more than the flight.
سلبيات: the ground crew at departure lounge and arrival lounges are plain stupid. giving wrong info of departure gates. arriving crew didnt open the door .. buzy with handphone
ايجابيات: Smooth check in
سلبيات: That the in-flight wifi really is free instead of making the passengers to pay
ايجابيات: On time departure
سلبيات: Bigger aircraft
سلبيات: All good
سلبيات: Would be nice to have entertainment
ايجابيات: The boarding was fast.
سلبيات: Self-service boarding didn't work fully, causing some delay for my wife even though everything was in order. The flight was delayed and no over-the-air announcement or explanation or apology was given.
سلبيات: More choices on entertainment
سلبيات: Boarding always take way too long because of the hand luggage problem.
ايجابيات: Was on time and we landed ahead of the scheduled ETA
ايجابيات: Crew was really nice
سلبيات: There wer plenty of empty seats and the other people sitting in my row wanted to move to open seats but weren’t allowed because the seats apparently cost more money than our seats. I think that’s a bit stingy of the airlines because no one is sitting there. Why not allow people to be comfortable?
ايجابيات: The flight was okay, service was okay.
سلبيات: Could be better if the departure was on time rather than delaying too much without clear explanation.
ايجابيات: No comment
سلبيات: Be punctual.
سلبيات: On time
ايجابيات: Our seats were comfortable and the landing was smooth
سلبيات: All food and drink had to be paid for -even water!
ايجابيات: The flight i booked has 2 segments and both by Air Asia. However, when arrived in KL, i was forced to exit term
سلبيات: For some unknown reason, Kiwi.com booked this as a self-connecting trip and now my luggage is missing (didn't connect). In addition, they CHECKED IN FOR ME and selected middle seats. I am incredibly unsatisfied with this service and disappointed in my kayak experience as a result.
ايجابيات: The crew was amazing!
سلبيات: provide accesible wifi
سلبيات: International travelers should not use Air Asia because of baggage limitations and application of excess baggage charges. It operates as a commuter airline.
ايجابيات: Everything was good ...
سلبيات: ... we were just a little bit delayed.
ايجابيات: Very good for the price I paid
سلبيات: Somehow I couldn't check in online, or at the kiosk. There was only 2 check-in desk for domestic flights in KLIA2. Long lines and waited 20 minutes. Thankfully the staff at the counter allowed me to check in, despite having only 50 minutes to spare.
ايجابيات: so far so good. no complain.
سلبيات: short trip okay . everything great. keep up the good job.
ايجابيات: good budget airline.
سلبيات: seats are very close, legroom is uncomfortable
سلبيات: Boarding pass and ticket did not specify terminal 2!!! Automatic check in not clear
ايجابيات: Great experience
سلبيات: Food and beverages are not free. Even water cost money so you might as well bring your own. Also they advertised free WiFi but as soon as logged in you have to pay.
ايجابيات: Nice and clean aircraft
سلبيات: Very specific about weight of bags
ايجابيات: correct priority of boarding respected
luggage handling very fast
سلبيات: quality of food
ايجابيات: Got an aisle seat and boarding was quick.
سلبيات: Too long of a flight for no WiFi and no water.
Simple short haul
ايجابيات: Prompt boarding, leather seats with reasonable leg room, even with seat in front reclined. Efficient, friendly and professional stewards
سلبيات: Had to ask someone in terminal about getting our connecting flight
سلبيات: Never Kiwi.com again! Thailand to Indonesia both flights on AirAsia but they would not book my bag to final destination. In Kuala Lumpur had to go through customs (LUCKILY! no visa required) get my bag, go security line again, check bag again. Took over 2hrs stressed if I would make my flight.
سلبيات: Very great crew, thank you AirAsia
Good for short flight
ايجابيات: The new seats are good. I didn't get any back pain.
سلبيات: Not much.
سلبيات: Regarding the luggage. Myself need to purchase luggage but some of the people not need to buying. The Airasia staff informing that my luggage and laptop more than 11kg and need to purchasing. This is first time, I hear that laptop including also. As per my view, I had saw some of the people more heavy and biggest than me but still can go through. It is because I am foreigner and they are local person.
سلبيات: I didn’t have any food so am unable to comment on this