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سلبيات: Pissed that when you book as a couple, same address, same name that you aren’t seated together unless you pay extra. And having to pay for a suitcase is a rip off. You can’t bring shampoo and products with you on the plane but have to pay to check them. I can’t seem to pack enough clothes for a vacation in a carry on. Airline rip off
سلبيات: Not so crowded during COVID. Every seat full
ايجابيات: I liked everything, Air Canada and Lufthansa did everything to facilitate travel for the passengers during these uneasy times. Everything is really well organized, on schedule, with outmost courtesy and effort
ايجابيات: The check-in and boarding process and time was great and quick, respectively. And the crew was quite friendly and courteous.
Also, our luggage was waiting for us once we deplaned (could be due to low level of travellers).
سلبيات: Nothing really. This was by far the best and fastest flight door-to-door.
ايجابيات: comfortable but tight squeeze, flight was short so no problem but my husband is 6' 2"
سلبيات: they did the best, were polite, helpful other AC flights taken, this was probably the best
سلبيات: Tight seating
سلبيات: Bathroom was disgusting. Sink and toilet clogged and filled with paper
سلبيات: The plane was loaded front to back and unloaded without any disipline i.e. the usual uncontrolled mob. Neither is a good idea in this time of covid-19.
سلبيات: For my bistro meal, I would have preferred a wrap or sandwich instead of snack foods
ايجابيات: I had a row to myself which was pleasant , the crew was very attentive and did assist when needed ... the ride was smooth
سلبيات: Snacks should at least be offered I came prepared but young children and teens tend to get hangry ... maybe more options for drinks as that’s all we get served?
ايجابيات: Everything was fine.
سلبيات: No issues.
ايجابيات: Fast flight
A whole row to almost every person
ايجابيات: The spacing was good
Sanitary with every Air Canada airplane I’ve been in was good
Lighting felt cozy
سلبيات: Kept hearing a dog and baby cry People not social distancing when plane lands People not wearing their mask right
ايجابيات: Fast flight
Had a whole row to myself
Distancing was good
سلبيات: People sitting in front of me would keep putting down their mask and didn’t listen to the flight instructions when being showed the demonstration. Flight attendant wasn’t as friendly as other flight attendants I’ve had
ايجابيات: First time traveling with my dog and it went well.
ايجابيات: The agent was at the air Canada counter was amazing. He helped with getting my toddler a ticket, he walked us all the way to our gate because we were late boarding.
سلبيات: My toddler should have been issued a ticket from the beginning if that’s the policy. It took forever to cross the airport and then i had to figure out where to get our tickets which took over an hour and then we had to go through tsa again. Thank God the agent helped us through. I ended up not having food nor water for my son nor myself and of course no service on the flight. It was a miserable day to say the least.
ايجابيات: The crew were friendly & made us feel welcomed
سلبيات: What happened to physical distancing? Flight was packed full.
ايجابيات: I managed to get a comfortable seating
ايجابيات: Quiet flight in fairly empty flight
سلبيات: food choices, no blanket
سلبيات: Service was cursory
ايجابيات: TV movies
سلبيات: More popular movies
سلبيات: It was a 767 what was a good surprise at first but very old. Food was not worth eating, crew was fine. The seats like the airplane, old.
سلبيات: Lots of different thin: boarding lines weren’t clear, seats are not that comfortable, food was fine but not great and I would give a very good to crew
ايجابيات: Empty middle seat so more room.
ايجابيات: Food and beverage service was great. Wine/beer and hot meals provided on the long flight were really appreciated.
Excellent restrooms on the 787.
سلبيات: Not enough leg room etc. for the long flight.
ايجابيات: Food and beverage service was great, especially the the wine/beer and hot meals on the long flight.
سلبيات: Not enough leg room etc. for the long flight. Cushions and blanket were nice.
ايجابيات: Food and drinks provided were really appreciated especially the wine/beer and hot meals on the long flight.
سلبيات: Not enough leg room etc. for long flights. Cushions and blankets were nice.
سلبيات: If it wasn’t 3 hours late.
ايجابيات: Got there
سلبيات: Way too expensive
سلبيات: Laptop charger (115v) would be appreciated
سلبيات: delayed. gate changes
ايجابيات: Crew did the best with what they had
سلبيات: Four hour delays with little to no updates along the way are inexcusable
سلبيات: Unclear how Air Canada is still claiming “beat airline in North America.” I think that was true 5+ years ago but the last two years they have been an operational nightmare with customer service also being atrocious
ايجابيات: Crew is ok.
سلبيات: Be on time
ايجابيات: Crew is great!
ايجابيات: All was good
سلبيات: Them good
سلبيات: Flight was delayed, crew in general was disorganized, most usb charging ports weren’t working, touchscreen is very outdated
ايجابيات: Crew were great...
سلبيات: Food was very poor. Entertainment was awful
سلبيات: I’m just thankful the Castlegar flight went.
سلبيات: No food included (and that fact wasn't made clear when speaking to Air Canada on the phone -- which was, itself, a whole fiasco during booking). Exact options for "meal tray" would have been nice to see on the in-flight entertainment system.
ايجابيات: Crew member was grumpy, not friendly and did not give eye contact
سلبيات: Friendlier service and more organized to get on plane. All zones weren’t called and then announcement came on saying last call. Also not enough room for bags. Crew member was on phone when we arrived to plane. No explanation on why but made me feel uncomfortable about our safety.
ايجابيات: There was enough leg room and boarding was done reasonably quickly.
سلبيات: The flight was delayed by 15 minutes without explanation.
سلبيات: crew could have been more professional, the signs for boarding were confusing
ايجابيات: seats were pretty cramped in economy
سلبيات: AC changed departure lounges and nearly missed flight.
سلبيات: Departed one hour late due to weather from incoming flight departure city, YVR.
سلبيات: AC lost one of our suitcases and it did not arrive until late afternoon of the next day. Filled out a missing luggage report.
سلبيات: Late departure as YVR would not allow us to land due to weather. Late arrival as YVR would not allow us to land as too many flights in the pattern.
سلبيات: Air Canada is by far the worst airline ever! Lost our connection flight and arrived super late after being relocated in another flight.
ايجابيات: Entertainment TV worked well
سلبيات: Bigger space between seats Food or snacks offered
ايجابيات: The whole process from check-in to getting luggage was smooth.
سلبيات: Food wasn't great. It wasn't terrible either but I've had better.
سلبيات: They ran out of food people would actually like to purchase and all that was left was cruddy Mac and cheese, pizza and truly awful sushi made by someone who has both never tried but inexorably hates it.
سلبيات: The crew services are excellent
ايجابيات: The meals and the consistent drink service was great
ايجابيات: Crew was great
سلبيات: We were on the runway for one hour and Calgary was not notified so we could not make our connecting flight even though room on the plane. On the flight an hour later we were on the plane for three hours but the weather prevented takeoff. Now we are sleeping in the airport until 6 am. So I think communication needs to be improved
ايجابيات: Timming Was ok
سلبيات: No Food, old tv, poor confort seat
سلبيات: it took a very long time for take off, and de freezing. That should have been done prior because it made our flight very late arriving in toronto