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ايجابيات: Great service and comfortable ride excellent staff
سلبيات: Cannot expect better service
ايجابيات: People were friendly. Flight was comfortable.
سلبيات: Staff incorrectly assessed documents needed for visas, and told us we were incomplete and needed to return home. Instead of looking up policy, we were denied boarding mid-flight, missed a wedding, and had to spend three days in London instead of our destination. Also, we got bug bites during the flight that turned out to be from bed bugs, which followed us home and caused much frustration for months.
ايجابيات: Crew was excellent - friendly and helpful
سلبيات: Seats in economy too cramped - I paid extra for next seat up from basic economy which covered our baggage but, for some reason, not seats with more leg room.
ايجابيات: The crew was friendly, the food delicious, and the plane itself in highest quality and state-of-the-art.
ايجابيات: Always helpful cabin staff and very efficient
سلبيات: Cery old aircraft ecenomy cramped (usually fly premium but it was an emergency )
ايجابيات: Being on time
سلبيات: Nothing you guys did great thank you so much.
ايجابيات: Comfortable seating, pleasant food and entertainment.
سلبيات: Not being charged $1200 for a ticket that I already bought, but had been voided with no notice. And Virgin Atlantic staff not friendly or helpful in any way with this situation.
ايجابيات: Crew are always top notch, free drinks are readily available and entertainment system is great.
سلبيات: The food portions and quality have definitely declined over the years sadly, as carriers cut costs no doubt.
ايجابيات: Boarding and crew great!
سلبيات: Seats extremely narrow
ايجابيات: This is the way to fly long haul.
سلبيات: Frustration is it is impossible to sleep during the breakfast service, but this is a problem for all airlines and Virgin is better than most.
سلبيات: Nothing really
ايجابيات: Amazing !
سلبيات: Nothing all good really
ايجابيات: Crew were super friendly and helpful. Food was delicious, comfortable seats, great selection of entertainment.
سلبيات: Cheaper baggage rates
ايجابيات: I like that there are multiple bathrooms onboard.
سلبيات: The rows are so narrow between seats that your roll on suitcase will not fit. You have no elbow room in your seat. People who live in England are very rude and would not let those of us seated in front of them to deplane. Too bad there isn’t someway to make people wait their turn.
سلبيات: Food wasn’t great and not a lot of it. London to Orlando was good. Connection was good.
ايجابيات: I travelled on economy delight, flight was fully packed, yet it felt spacious and comfortable. Lightning was great. Food was yummy! And pilots gave us updates on air travel, and if there were any delays etc.
سلبيات: Nothing. Had a great trip!
ايجابيات: The crew was so kind and amazing. They definitely made our flight great!
سلبيات: The entertainment wasn’t working for most of the flight. We only got about an hour and a half of entertainment
ايجابيات: Nothing really, seems everyone is underwhelming in this market
سلبيات: Quality of food and service
ايجابيات: Water station!
ايجابيات: The crew
سلبيات: The screen
ايجابيات: Seats comfortable. Food was good.
سلبيات: Information on when we can check in on upcoming flights. Other airlines we have booked for flights will email us 24 hours prior to departure. Virgin Atlantic did not. I had to call and I was directed to their web site and was able to check in on line. Thanks
سلبيات: The service on Virgin Australia is quite poor. They are barely around. The seats are also only mediocre
ايجابيات: It was a great flight!
سلبيات: nothing, pretty much perfect!
ايجابيات: Great crew, good in-flight movies. Good food.
سلبيات: Wifi connectivity was poor for most of the flight. Plane was very hot it was difficult to sleep.
ايجابيات: The staff were helpful. The entertainment had good variety. Adjustable head rest was useful.
سلبيات: The seat was a little lumpy. More leg room would always be appreciated.
ايجابيات: Amazing crew, excellent drinks and decent food. Very comfortable seat
سلبيات: Everything was great
ايجابيات: Courteous and attentive crew from baggage check in thru baggage claim.
ايجابيات: Seat was comfortable, good movies, etc
ايجابيات: Crew was great !!!
سلبيات: Seating in upper class is uncomfortable and bedding is not fresh.
ايجابيات: The seating in upper class is unconventional and uncomfortable.
سلبيات: Reconfigure seating in upper class. We will no longer be customers for that reason alone..
سلبيات: Very cramped aisle seat and I kept being knocked by passing crewe including knocking over a cup of water.
سلبيات: We are a little hard of hearing. It was hard to hear the attendant when giving directions over the intercom. The speech was garbled and directions spoken too fast. I am not referring to the safety speech. Recommend slowing down so that we have more time to process what was spoken.
ايجابيات: Decent crew, nice snacks.
سلبيات: Wifi shonky - didn’t work most of the way. Entertainment app didn’t work. Lengthy delay.
سلبيات: Staff were unhelpful and ran out of many food items by the time we were served - meaning that there wasn’t anything available for us to eat as we don’t eat eggs. The check-in was stressful and staff were keen to help - unprofessional and unsatisfactory.
ايجابيات: Although there were delays they kept us informed on a regular basis as to what to expect and seemed genuinely apologetic for any inconveniences. Boarding and deplaning were smooth and efficient. I really appreciated that there was no charge for checking a bag. I am certain that contributes to the ease of everyone getting on and off the plane. Our bags arrived at baggage claim about the same time we got there. I would definitely fly with Virgin Atlantic again.
ايجابيات: Entertainment and helpful staff
سلبيات: Had worst seat on plane on outward because I didn't know I could pick a seat free of charge before online checkin This could be a lack of communication on Kayak/Last Minute.com as opposed to Virgin
ايجابيات: Very friendly crew. The meals are good, nice variety. Hot food is hot.
سلبيات: Seats are not the most comfortable and sometimes the screen on the entertainment tv doesn't work that easily.
ايجابيات: Very friendly crew. We boarded about an hour before so we were ready to go well before time.
سلبيات: The economy seats are not that comfortable and the screen for entertainment is sometimes difficult to use.
ايجابيات: The crew looked after us well
سلبيات: It was all good
ايجابيات: such a big difference in size of aircraft, very comfortable and great crew.
ايجابيات: the crew was very polite and professional.
سلبيات: the aircraft is small and confined, only two toilets for the entire economy level passengers for a 6 hour flight. the online entertainment lacks variety and the food was okay.
ايجابيات: Crew was very attentive...food selection was excellent
ايجابيات: The seats reclined at a good pitch and were very comfortable. The crew were friendly and service was good.
سلبيات: I understand that on the night flight, they were trying to keep the lights up for dinner service, but it prevented my toddler from being able to sleep and thus made for a difficult rest of the journey.
ايجابيات: Speedy boarding and good locker space
سلبيات: Lack of room in seat especially with seat in front reclined.
ايجابيات: Nice crew
سلبيات: Comfort. Seats were very uncomfortable with absolutely NO leg room. I fly a lot and this was one of the WORST leg room experiences I had.
ايجابيات: Crew was generally nice and caring.
سلبيات: Of course coach seat was not super comfortable. And speaker and screen at my seat did not work.
ايجابيات: Everything was easy
سلبيات: Business class seats are snug for big people compared to other airlines
ايجابيات: Crew was great flight was comfortable however checking in bags and printing boarding pass was slow and also very unorganized
سلبيات: Checking in bags and printing boarding passes were long unorganized lines of people
ايجابيات: Crew was nice
سلبيات: Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows
سلبيات: Overall, I am disappointed in Kayak for listing my round trip flight as KLM, when in actuality, only one short connection of this flight was actually KLM. My itinerary said KLM all over it, but in the fine print it said "operated by Delta." This is dishonest and misleading.
ايجابيات: Virgin Atlantic is the best airline I’ve ever flown on internationally. The service is wonderful, from check in to inflight service. Everything went as planned. The food and drinks on board are free and they are an abundance of snacks, much more than we dreamed. The flight attendants are excellent
سلبيات: No. Keep up the good work!
ايجابيات: Premium economy was perfect, smaller cabin with less people, great flight.
ايجابيات: Crew was great!
سلبيات: The scone and roll were blah and dry - and so much bread in one meal!!! My seat charger didn’t work :(
سلبيات: Squishy space and very late flight unfortunately
Jhb to Lhr
ايجابيات: Most of it was of a reasonable standard.
سلبيات: Plane was full
ايجابيات: Great crew. Very kind and efficient.
سلبيات: American carriers seem to enjoy poor seat ergonomics.
ايجابيات: Craig in first cabin flight crew was amazing. :))))
ايجابيات: Loads of leg room compared with other flights (I'm 6' and my knees are usually embedded in the seat in front, but not this time!
سلبيات: USB socket on the entertainment on both flight out and return was broken.