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Its special type and music uniformity all around the property that was eye pleasing. Cleanliness and design was perfect. Thecbreakfast was fantastic.

The room size is a little small and there was not enough space for our two large size luggages also since the wash-hand basin was in room there was not enough space for cosmetics in front of mirror. It could be solved by adding a shelf in front of mirror.

When i entered it was...

Its special type and music uniformity all around the property that was eye pleasing. Cleanliness and design was perfect. Thecbreakfast was fantastic.

The room size is a little small and there was not enough space for our two large size luggages also since the wash-hand basin was in room there was not enough space for cosmetics in front of mirror. It could be solved by adding a shelf in front of mirror.

A table was missing... no real possibility to put my bag, laptop etc...

Exceptional

A table was missing... no real possibility to put my bag, laptop etc...

Fab hotel, staff really friendly. Definitely would go back and will recommend to friends and family visiting Lisbon

There was a great choice for breakfast but the hot food items, beans, scrambled eggs were not kept at a hot enough temperature.

Exceptional

Fab hotel, staff really friendly. Definitely would go back and will recommend to friends and family visiting Lisbon 😁😁😁

There was a great choice for breakfast but the hot food items, beans, scrambled eggs were not kept at a hot enough temperature.

The location was great. The beds were comfortable and the tech in the room was cool (built in Bluetooth speakers, touch panels for lights and curtains) and the hairdryer was brilliant. It was clean, the staff were lovely and the breakfast had a great choice. It was my friends Birthday while we were there and we came back to a bottle of fizz and a cake which was a lovely touch.

Only a small thing but the bathroom isn’t very sound proof which can be awkward depending on who you are travelling with. Also the toiletries were basic (just shampoo and body lotion) - not an issue but just handy to know!

Exceptional

The location was great. The beds were comfortable and the tech in the room was cool (built in Bluetooth speakers, touch panels for lights and curtains) and the hairdryer was brilliant. It was clean, the staff were lovely and the breakfast had a great choice. It was my friends Birthday while we were there and we came back to a bottle of fizz and a cake which was a lovely touch.

Only a small thing but the bathroom isn’t very sound proof which can be awkward depending on who you are travelling with. Also the toiletries were basic (just shampoo and body lotion) - not an issue but just handy to know!

Good location - excellent staff

Good hotel but had no hot water for 2 days. Unable to shower for 2 days

Fabulous

Good location - excellent staff

Good hotel but had no hot water for 2 days. Unable to shower for 2 days

amazing,the guys there are always willing to help you,very clean rooms,amazing location and roof with pool

Location is only 3 mins walk from the metro station. The integrated adjustment system (light, curtain, blind, blue tooth music) is fantastic. Nice breakfast.

Soundproof system of the windows should be improved as it is a bit noisy from the street side.

Brilliant hotel. Great decor and style, superb breakfast, excellent staff, great location, fantastic pool area with views of city, great shower in the room, just a thoroughly enjoyable stay, fantastic value for money.

I cannot believe it’s only a 3 star. It should be at least 4 star.

Nothing

Very Nice hotel and well located! I really liked the breakfast and the staff is very friendly. Definitely a good place

Amazing breakfast. Unique hotel with friendly staff and clean

Our room on the fourth floor was excellent. Breakfast was varied and good quality and the hotel is very near the metro and lots of attractions in walking distance. Also the music theme was fun.

The friends eating the eggs and porridge said they were both quite cold at breakfast.

I like the location easy for transports and amenities and is clean also.

Everything was great

Excellent as always

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Great location midtown easy metro connection

The breakfast was superb and the hostess, Barbara was really welcoming and friendly.

I've never been in a hotel where the toilet and the bathroom were with glass doors. OK, that's not really a problem but the toilet is not really closed/isolated. Not that it was a problem but it was unusual for me.

View over the park

Just awesome hotel - everything was perfect, from time we arrived to time we left. Good breakfast with variety of food; helpful and smiling staff; big, new, modern room. Metro&bus stations in 2 minutes.

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Different type of hotel really set it apart from a standard hotel

Breakfast was essentially the same every day and becomes boring eating the same for 10 days

Nice and clean hotel Good value for money Close to metro station (2 minutes) Nice view over the park from the upper floors and from roof terace Very helpful staff and friendly Good sound proofing

The fruits from breakfast for the first two days had an awful taste

Room was spacious and very well designed. Fabulous power shower. Location adjacent to Metro so easy journey to/from airport and downtown. Staff very friendly, especially Barbara who was the Breakfast Manager. Great Breakfast too.

Only one person on reception at check-in, so had to wait a while.

Hospitality and friendliness of the staff, care for each person, hotel location, hotel theme ("music"), technology implemented in the rooms (lighting game, bluetooth speakers for the phone, etc.), room and hotel design, cleanliness, quality and diversity of the small breakfast ... Stay impressed by this hotel, no matter how old you are! Bravo HF FENIX MUSIC!!!

Great accommodation. Breakfast was extremely good. We had a nice chat every morning with the young lady working at the reception desk in the dining room. Felt very welkoming. Staff was in general very friendly and helpful. At very early check-out they offered us breakfast - pastries, juice, coffee and cookies. We used a rent-a-car through the hotel which turned out to be a great choice. They delivered the car to the hotel and we also brought it back to the hotel, which was very simple and practical. We were very pleased with our stay. Great hotel and great staff.

Design

Lack oh health club Absence of restaurant

Property is on perfect location, metro it’s only few minutes of walk away. Staff is very friendly, and willing to help. Rooms are equiped with everything needed and very clean. Breakfast and the service in restaurant are outstanding.

Absence of doors between the room and the bathroom. Sink for hand washing is actually in the room.

Everything was great!

Centrally located. Easy access yo bus , metro and Uber. Uber is very reasonable.

Really stylish and extraordinary. Equipment in the room very modern, e.g. Bluetooth speakers built in the wall. Great cocktails at the pool bar!

Beds were large but mattresses too soft, my back started hurting after third night.

Great location....right by the bus stop for our busses...and we were a short taxi ride to the Old Town area for evening fun! The breakfast was really good...and the staff was very friendly.

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Breakfast had great variety!! Very good. Excellent location.

The first night I could hear the bass of the music on the roof bar.

Very clean, spacious, well-designed room in an excellent area of Lisbon with a nice rooftop and good breakfast. I recommend it for families or someone who wants to travel for work.

Hip vibe

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Very friendly staff, great clean hotel.

Very friendly staff, good location, stylish, modern.

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All the hop on tour busses start just across the street. Nice view from the quiet rooftop pool. Underground parking nearby.

Very busy area. Lots of cars and people.

Great location, new installation, very clean. The doorman (Fernando) was very friendly, with always a big smile on him!

better pillows... hotels seem to forget about getting decent pillows for their guests!

The location is just great. You can reach the hotel fast and easy from the airport. Great restaurants and shops are in walking distance and you can even take the "Hop-on hop-off" busses from the other side of the street. There you can also find a beautiful park. The roof top terrace is just a great place to enjoy the view and even to work there. The staff working at the bar on the roof top is just outstanding.

The breakfast area is a little small and noisy.

Loved the room size & cleanliness. The staff was super friendly and informative. Amazed by the size & quality of the free breakfast buffet.

The beds..... The shower.... The breakfast

The location is very convenient for the airport, the underground and the old Town BUT there is nothing much to do within walking distance.... Especially as far as bars/ restaurants go If you don't mind jumping in a taxi then you will be fine

Beds. Location. Super clean.

Loved it. Bed was super comfortable and very conveniently located. Staff was amazing. Would highly recommend.

The whole theme of music was awesome... Rooftop pool & bar is superb..

The place was so clean and modern, the beds were comfortable. The breakfast was excellent! Also they had espresso in the morning which was wonderful. The staff were so kind to my daughter and the location was great. I would definitely stay here again. The view from the rooftop bar was excellent!

No iron or steamer in room.

Great location and we loved the rooftop pool and bar

Excellent breakfast and very helpful staff

Loved the decor, the futuristic light switches, the smeg room fridge and kettle

Nothing

Rooftop bar, hi tech in the room

Very cool idea around music. Staff good

Breakfast was excellent and staff very friendly

They could do dinner in the evening only food they did was breakfast

The breakfast was terrific and they kept updating the hot food even when there was still plenty of food out. The Hop on Hop off bus starts from directly across the road.

Spacious and very modern rooms. Clean and well equipped. Rooftop bar is a Gem.

Reception personal not well trained and shows attitude

Quirky hotel, offering great value but without scrimping on the essentials. Rooftop pool is really handy.

Drinks on the rooftop area were pricey, but expected for the setting.... Would have expected more going on from a music sense, with it in mind that this is a music themed hotel with a great stage area out the back. However, we spent most of our time exploring Lisbon or by the pool!

Place is quite hip ...rooms are clean and tastefully decorated. Breakfast was really nice. Location is good with lots of bus stops right outside the hotel.

Nice stay but hotel felt quite crowded ...the rooftop was lovely but also really busy...

Very varied breakfast. Everything was replenished as needed. Pleasant surroundings

Sometimes items were a bit cold

The rooftop pool was a very welcome addition after a hot day sightseeing

Waste of space outside - areas not used that could be additional bar and seating spaces. music facilities not working, reception bar not utilised.

Location close to metro was very handy and the walk to the historic centre is not far and very pleasant. Also, if you're planning to visit Belém there is a direct bus that leaves from close to the hotel. (The staff will tell you which one.) The breakfast is very good. The staff generally are very helpful and friendly.

The rooftop pool/bar is a nice idea but it's not very large and feels cramped because it is over-furnished with double day-beds for sunbathing. These are impractical and really only of service to couples.

Great value for money , location was excellent and the staff very helpful. I will come back!!

Amazing hotel,stunning room,nice view,friendly and helpful staff,perfect location,lovely breakfast

Faultless

The breakfast was awesome. Especially the smoothie maker and the pancake baker. They also offered fresh juices, cakes, scrambled eggs, a variety of cheese and prosciutto. Amazing! They also offered me (gluten and lactose intolerant) special yoghurt and bread. The rooftop pool was also very convenient and nice. It was a little overcrowded, so you have to wait a little at the bar until you get a sunbed. The water in the pool was very cold, but perfect for the hot temperatures in August/September. The cocktails you have to pay with cash - but they are delicious! The best part was the little cake and the Prosecco two employees from the hotel brought personally to the room, because of my boyfriend's birthday. Thanks for that! We really appreciated this gesture :)

Sometimes things ran out of stock during breakfast and it took a while the staff restocked everything.

The location was good. I really liked the design of the hotel, the room was spacious and the shower really nice. The roof pool was super nice even if the water was ice cold but the warm weather made up for it.The breakfast was yummy with a lot of variety, the pancake machine was fun. And the staff was super friendly and service minded, very profesional!

We were 4 friends sharing a 2 double bed room and there was a lack of hooks to hang clothes and towels on. A suggestion is to put hooks in the entrance, a few more in the bathroom and on that part of wood wall in front of the closet. At breakfast one day the egg scramble was burnt and still served, that should of been supervised by the kitchen better.

Breakfast was good. Comfortable beds.

I thought I had booked a room including breakfast but I had to pay for breakfast on arrival.

The rooms were excellent. Staff were absolutely lovely and very helpful. Breakfast was very good and recommend travellers take their special deal on arrival as there are no local places to get breakfast otherwise. Tip - get a room facing the park for best views.

The roof top pool area didn't work very well. All furniture was fixed and there were nowhere near enough tables and chairs to sit at. There was also lots of empty space which could have been better utilised. The large fixed sunloungers took up far too much room and normal loungers, which could be moved, would have worked much better. They also didn't maximise the area for night time drinks, as the potential was fantastic but seating rubbish. To sum up the rooftop pool area - it was an amazing facility completely badly designed. If I owned the Hotel I would sweat that asset far more as it could be a "go to" destination for night time drinkers. The lobby seating was also similar in the fact that it wasn't at all conducive to sitting in or drinking at, even though there was a bar. Guests like us like to sit in a hotel in the evening having drinks and playing cards etc. This was impossible here.

Loved it! Especially the black out blinds

Nothing

very attentive character with details, with a lot of good will, smiling; new and useful technology! tasty breakfast, smart thought

Great location, nice breakfast, clean

Room Breakfast Friendly Staff

Nothing

Nice and clean rooms, good location, close to public transportation

At peak times during breakfast, they sometimes run out of certain choices and couldn’t refill in a reasonable timeframe

All the staff were lovely, it was my daughters birthday while we where there and they came to her door with a homemade birthday cake, champagne and a card, lovely suprise.

No drinks or food allowed at the rooftop pool unless you purchased them from the bar, which was quite expensive.

Good location. Friendly staff. Clean rooms.

Great selection for breakfast

Not enough sun beds.

Location, rooms were very comfortable. Shower was one of the best I’ve ever used! Lovely to have coffee facilities in the room - quite a rarity in Portugal! Rooftop pool was fabulous.

Keycards to access rooms were unnecessarily complicated to use and one had to be changed. Breakfast did not open promptly which was inconvenient as one of our party needed to get to the airport.

Very good location, in the city center, close to all the sightseeing’s, but at the same time far from crowded and noisy streets. Not super firm, very comfortable bed (which is rare for Portugal), beautiful terrace with the pool and city view. Pretty decent breakfasts.

It was noise from the shower pipes appearing time to time. And if to take into consideration that wall between the room and shower is just a glass, then you can understand that it was not possible to sleep.

Great location, very helpful and friendly staff. Nicely decorated and very clean

Room was lovely .great shower . Pool . Location next to metro and sightseeing buses.

Location excellent.The metro stop was just down the road. It was on the blue line which gets you to a lot of the tourist attractions and also connects to the train for cascais and sintra. Pool area was great for relaxing. Hotel room was comfortable. Shower was great.

The water in the pool seemed exceptionally cold.

Had our bags carried to the room and showed how to use everything. Comfy beds, nice breakfast.

They say rooms are sound proof but if next door has music on, you're listening too. Bar staff upstairs let other people use our room number to buy drinks without checking... Also not enough sun loungers.

Top roof swimmimg pool, quiet rooms and a good for value breakfast

Liked views , location, cleanliness, room. Lights in room are cool. And rooftop bar and pool brilliant.

Hotel is excellent. Only one problem is room we stayed in, 713 very noisy from pool over head on the roof. Woken up very early every morning from the noise from the pool pumps.

Quibbling: A/C broke down in the last night, but other than that near perfect.

Nice personal rooms. Helpful staff. Good breakfast. Rooms very silent. Nice and modern lightning system in the room.

Wi-Fi not secured.

Location and staff.

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